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Managed Service Provider https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 2 Technical support Outsourcing technical support 1 With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or Call Centers in countries or regions with lower costs. There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSP's (Managed Service Providers). https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 3 Data Defined Storage Market Status 1 Pioneering customers have begun deploying Data Defined Storage solutions in industries such as oil and gas data discovery, healthcare, financial services and managed service providers. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 4 Amazon Web Services - Miscellaneous 1 Consulting Partners include System Integrators (SIs), agencies, consultancies, Managed Service Providers (MSPs), and others https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 5 Telecommunications service provider 1 While some people use the terms "telecom service provider" and "communications service provider" interchangeably, the term TSP generally excludes Internet service providers (ISPs), cable companies, satellite TV, and managed service providers. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 6 Network management - Technologies 1 In the United States, Medical Service Providers provide a niche marketing utility for managed service providers as HIPAA legislation consistently increases demands for knowledgeable providers. Medical Service Providers are liable for the protection of their clients' confidential information, including in an electronic realm. This liability creates a significant need for managed service providers who can provide secure infrastructure for transportation of medical data. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 7 Juniper Networks - Partnership programs 1 Managed Service Provider partners offer differentiated managed services with the features and performance that meet individual customer business needs. Managed Services Partners can manage, monitor, and deploy Juniper Networks- based solutions. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 8 Virtual appliance - Relationship to WAN optimization 1 Software-based WAN optimization virtual appliances are an excellent alternative to single-purpose hardware appliances, and enable high performance, agile and cost- effective WANs which can act as solid foundations for those enterprises and managed service providers considering virtualization and cloud computing. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 9 Service provider 1 Type III SPs provide IT services to external customers and subsequently can be referred to as external service providers (ESPs) which range from a full IT organization/service outsource via managed services or MSPs (managed service providers) to limited product feature delivery via ASPs (application service providers). https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 10 Intel vPro - Encrypted communication while roaming 1 vPro PCs version 4.0 or higher support secure communications|security for mobile communications by establishing a secure tunnel for encryption|encrypted AMT communication with the managed service provider when roaming (operating on an open, wired Local area network|LAN outside the corporate Firewall (computing)|firewall) https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 11 Security Industry Authority - Varying Degrees of Success 1 2007 also saw the re-tendering of the SIA's Managed Service Provider (MSP) contract and the subsequent re-location of the Authority's document handling centre from Newcastle to Liverpool https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 12 MSP - Computing and networking 1 * Managed service provider, a business model for providing information-technology services https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 13 Amazon AWS - Miscellaneous 1 [http://www.theregister.co.uk/2012/04/18/a mazon_partner_network/ Amazon Web services revamps partner program], The Register, April 18, 2012, Retrieved February 27, 2013 Consulting Partners include System Integrators (SIs), agencies, consultancies, Managed Service Providers (MSPs), and others https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 14 Open API - Introduction 1 Open API also applies to collaborative services environments where managed service providers can also outsource specific services to other providers via systems integration https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 15 PureSystems - Software 1 Currently, over 125 Independent Software Vendor|ISVs have already certified products for PureSystems, and business partners such as system integrators, resellers, distributors, ISVs or Managed service provider|MSP can integrate PureSystems into their portfolio. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 16 Juniper Networks Technical Certification Program - Partnership programs 1 * Managed Service Provider partners offer differentiated managed services with the features and performance that meet individual customer business needs. Managed Services Partners can manage, monitor, and deploy Juniper Networks- based solutions. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 17 Tech support - Outsourcing technical support 1 With the increasing use of technology in modern times, there is a growing requirement to provide technical support. Many organizations locate their technical support departments or call centers in countries or regions with lower costs. There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSP's (Managed Service Providers). https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 18 Amazon CloudSearch - Miscellaneous 1 [http://www.theregister.co.uk/2012/04/18/a mazon_partner_network/ Amazon Web services revamps partner program], The Register, April 18, 2012, Retrieved February 27, 2013 Consulting Partners include System Integrators (SIs), agencies, consultancies, Managed Service Providers (MSPs), and others https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 19 Apparent Networks - Technology 1 AppNeta's PathView Cloud is a software- as-a-service (SaaS) tool that helps enterprises, managed service providers (MSPs) and technology vendors to assure end-user quality of experience. Gina Narcisi https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 20 Apparent Networks - Technology 1 This technology has also been deployed by managed service providers (MSPs) to monitor their customers network performance and generate service revenue.Chris Talbot, Channel Insider https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 21 IBM zSeries - IBM zEnterprise System 1 In June 2014, IBM announced it had shipped its first Enterprise Cloud System to Vissensa, a U.K-based managed service provider. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 22 Run Book Automation 1 Runbooks are typically created by technical writers working for top tier managed service providers. They include procedures for every anticipated scenario, and generally use step-by-step decision trees to determine the effective response to a particular scenario. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 23 Telecommunications provider 1 While some people use the terms telecom service provider and communications service provider interchangeably, the term TSP generally excludes Internet service providers (ISPs), cable companies, satellite TV, and managed service providers. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 24 KEMP Technologies 1 'KEMP Technologies', Inc. was founded in 2000 in Bethpage, New York and operates in the application delivery industry. The company creates Load balancing (computing)|load balancing products which balance user traffic between multiple Server (computing)|servers in an organization, business or managed Service provider|service providers infrastructure. https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 25 Route accounting - Forms of route accounting 1 Like the hosted enterprise route accounting solutions, managed service providers eliminate distributed route accounting systems and with them the related management and attention required to keep multiple distributed systems operating, refreshed, and current https://store.theartofservice.com/the-managed-service-provider-toolkit.html Slide 26 Robert Herjavec - Career 1 After a three-year retirement as a stay-at-home father to his three children, Herjavec founded the Herjavec Group in 2003, a security solutions integrator, reseller and managed service provider, of which he is currently the CEO.http://www.herjavecgroup.com The Herjavec Group is one of Canada's fastest-growing technology companies and the country's largest IT security provider, according to the Branham Group.http://www.branham300.com/index.php?year=2 013listing=9 The Herjavec Group (THG) has grown from three employees in 2003 to 150 employees as of 2013, with a 643% growth rate from 2007 2012http://www.profitguide.com/micros

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