managed print services sdn bhd managed print services sdn … profile_15.03.13.pdf · managed print...
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Managed Managed Managed Managed Print Services Sdn BhdPrint Services Sdn BhdPrint Services Sdn BhdPrint Services Sdn Bhd
Dated: 15 Mar 2013
Our Vision
Our Vision -To Be Our Customers Preferred Managed Print Services Partner
Our Corporate Mission Our strategic purpose of existence is to be the pioneer in the Managed Print
Services market, providing our customers with cutting edge document solutions
(hardware, software and services) that enhance business productivity, personal
quality of life and knowledge creation.
We at MPS strive to: We at MPS strive to:
•Build an environment for the effective creation of knowledge economy.
•Contribute to the advancement of the business community by continuously link
each other with the industry’s best practices from a selection of quality branded
products, and
•Achieve growth and satisfaction in both our personal and work lives.
MPS 10 shared values in our business approach:
.
Customer Satisfaction
Superior Service Standards
Professionalism
Promote Creativity
Satisfaction in lifeSatisfaction in life
Care for the Earth
Positive Thinking
Team Work
Trust Worthiness
Pioneer & Entrepreneur Spirit
Our Strengths
MPS's remarkable growth can be attributed to its:
Extensive Product Range - With the access to industry's broadest selection
of hardware, software and services. MPS has led the way in enabling the
sharing of Ideas. knowledge and documents through easy conversion of these
to an electronic format hence a total document solution.
Customer Focus & Service Capability – MPS does not only sell products but
also strives to help its customers to better utilize their knowledge of these also strives to help its customers to better utilize their knowledge of these
products. As such, we take quality time to understand our customers' work
environment-people, processes and workflow, and then create solutions that
uniquely fit their business objectives.
Customer Satisfaction – Customer Satisfaction is pivotal to the Company's
business through the introduction of superior products and services that
guarantee full satisfaction. MPS delivers the efficiency that customers
have come to recognize, and even recommend others.
1
Since its inception in 2009, MPS has grown from strength to strength. Today we
are one of the pioneer and most active independent MPS consultancy firm in
Malaysia. With a versatile active presence in many major business cases
especially focus in corporate account development.
MPS is principally engaged in Managed Print Services (MPS) activities. MPS
components consist of MFD (Multifunctional Devices), printers, document solutions
and provision of after-sales service maintenance. In short, the company focuses
only on one core product, i.e. document-based device solutions and its ancillary
supplies and services. MPS chooses to work towards only one main core
MPS – An Introduction
supplies and services. MPS chooses to work towards only one main core
competency – bringing to our valued customer managed prints services with a
careful selection of quality brands or products. This enables the high potential for
customers to enjoy 5 core business objectives of:
•Cost Savings•Improve productivity
•Improve work effectiveness & efficiency
•Improve quality life•Meet or exceed exact needs without waste of resources
MPS as such brings values by up front evaluation of multiple options of products –
their strengths and weaknesses, and ultimately bring to end users the pinnacle of
industry’s best product and services.
In the beginning of 2012, MPS engaged a management consultancy firm
to coach our company into a “ A winning team” for year 2012 and
beyond.
We identified our company’s culture into:-
-performance and reward
-systematic and discipline
-duplication & sharing
-growth and efficient
-entrepreneurship and independent-entrepreneurship and independent
-life style & inflation
-business and partnership
-social responsibility and better society.
With this, we hope to achieve our theme of “ A Winning Team” in year
2012. Which we are proud to translate our successes in current major
cases to our future cases.
Customer’s Challenges/Concerns for choosing MPS
1. How many printing devices your company currently owned?
2. What is the Print TCO status? High/Medium/Low? Exactly how much?
3. What is the consumables purchase cost?
4. How old are all the print devices in the company?4. How old are all the print devices in the company?
5. How much spending in service & repair?
FINALLY, and most importantly –How to assure of engaging with a professional
customer centric MPS consultant?
“90% of all companies do not know what they are currently
spending on internal desktop and network printing”
-Buyers Laboratory Inc.
“Printers, the supplies associated with them and the support
What are the experts say?
“Printers, the supplies associated with them and the support required to keep them operating represent 5% of the typical
IT budget.”-Gartner
“Organizations could save 1010--30%30% if they rationally manage their document output assets”
-Gartner
Our Business Model / Evolution
• Account Management
• Outsourcing
• Fleet Management
“The person who wear the shoes shall have the final say whether the shoes fit well or not”
Quote: President Xi Jinpin (China)
(during his first visit to Moscow in Mar 2013)
• Fleet Management
• MPS Consulting
• Document Solutions
(supported with our specialities in the business of
MFP/ Printers/Scanner/Office Supplies)
MPS Business ModelMPS Business Model
Fleet
Management
Consulting
� ASAP
� Miller Heiman Model
�Relationship Management
� Premium on site MPS exe
� On site value added services
Account
� Site Assessment
�Analysis
�Consulting & Proposal
Document
Solutions
Outsourcing
� Total Document Output Management
�Selective Partners
�Scanning
� Capturing
� Converting
�Workflow Distribution
�Security
Account
Management
MPS Document Solution
Network Connectivity Configuration (Print/Scan/Fax) – FREE SOLUTION
MPS Service
Support
secure
secure
MPS Service
Support
Machine 1
Machine 2
user
user
•Flexibility Network connectivity
Management on Entire Fleet
•One to One secured server connection
•Authentication required each session by
invitation only – assure of security
•Save cost – normal market rate per PC
reconfiguration charged at RM50.00; per
visit RM80.00
secure
Support
MPS Service
Support
Machine 3
Secured One-to-One Server Connection
user
MPS Document Solutions (Secured Print) with User Account
Management & Monthly Usage Report (FREE Solution)
Sales
secure
secure
General Office
Marketing
Corporate
•Flexibility Printing on Entire Fleet
•Intelligent Print Management
•Authentication required for Print/Copy
•Print access with information who print &
how many print
secure
FinanceBranches
Or network hub
MPS in action (for Major Projects) (Premium Solution)
reports
On Site MPS
Multiple Vendors
technician/ Services
Generate
report/ConsultStaff
Control & manage
Client
IT/ Admin
staff Brand A Brand B Brand C
Service & errors
report/Consult
ancy
Printer from
various vendors
Client
General
staff
Outsourcing Management (CRD especially)- (Premium Solution)
Send job via network
Or walk upGot order/ job processed by
MPS Operator(Source: Internal or External)
Job done!Send to user
Or collect by themselves
List of Completed Major ProjectsMKH Berhad (formerly Metro Kajang Holdings Berhad (Developer)-one of the major developer in Klang Valley-main infrastructure maker in Kajang and surrounding areas-Provision: Total Fleet Management (30+ units)
KFC Malaysia-Number 1 international fast food chain stores- Provision: MPS consultancy & management of premium branded multi-functional printer for whole of Malaysia (estimated near to 800+ units)Ranhill WorleyParsons (Oil & Gas Engneering)-builder of oil digging platforms for Shell, Exxon, Petronas, etc-builder of oil digging platforms for Shell, Exxon, Petronas, etc-a Australian joint venture for ASEAN oil & gas industry-Provision: Managed Print Services (100+ units) / Solution/ Consumables
MELILEA International (International Multi-level )-prestigeuos MLM for organic products.-Provisions: HQ total fleet management
HELP University (No 1 Private University in Malaysia)-Pioneer in offerings affordable private higher education to Malaysian-Growing student number near to 10,000-Provision: Office equipments and MPS Consultancy (on-going)
And hundreds more SME customers