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TRANSCRIPT
TDS managedIP Hosted
Presentation & Demonstration
Commercial Product Management
Agenda• The terminology
• VoIP, QoS, Hosted, Non-Blocking – what does it all mean?
• The service• Why “managed”IP Hosted?• Why managedIP for your business?• managedIP Network
• Demonstration• Call Control• Productivity• Mobility• Call Management
The Terminology
Voice over IP (VoIP)• Voice over Internet Protocol – it’s a protocol, but not one that’s
unique to the Internet• VoIP technology quickly becoming the standard displacing
traditional analog technology in the public telephone network• managedIP is not “voice over the Internet”!• Benefits?
– Single network for voice and data• One network to maintain and administer
– Quick moves and changes to your voice services– Optimizing your bandwidth – dynamic allocation of bandwidth for both
your voice and data– New, advanced applications available impossible with old network
The Terminology
Quality of Service (QoS)• managedIP Hosted delivers you the highest quality of
voice & data services by providing a carefully engineered network which includes: – Pre-Sale Site Survey and LAN Assessment to verify your LAN
can support a voice application– Dedicated, symmetrical bandwidth from our data center to your
business (i.e., not “best effort” on Internet)– A robust Cisco router, owned and maintained by TDS– Standard data switch configurations– Non-proprietary IP telephones tested and configured for
seamless integration to TDS’ network
The Service
Why “managed” IP Hosted? • TDS manages & hosts the service for you
– No phone system to purchase, upgrade, or maintain– Eliminate risk of technology obsolescence– The data network provided by TDS is fully managed– You focus on your business – TDS cares for your communications system– TDS hosts the application in our data center, ensuring high reliability– Hosted service provides virtually non-blocking access to and from the public
telephone network – your customers will never get a busy signal!
• You manage the administration of your system via user-friendly, web-based tools
– Administrator – reset user pass codes, update auto attendant settings, modify hunt group arrangements, access and modify user profiles
– User – activate / deactivate personal services, customize incoming call routing and voice messaging
managedIP Hosted Network
6
PublicTelephoneNetwork
TDS Managed Data Network (Internet)
Data Center
managedIP Application
Local Area Network (LAN)
Router
Switch
Data T1(s)
Your Business Site TDS & Public Network
x2420
608-210-2420
FAX Line
The Benefits
Why managedIP Hosted for your business?– Improve service to your customers & clients– Increase employee productivity– Differentiate yourself from your competition– Reduce capital costs and OPEX with a hosted
solution– Ensure business continuity and provide disaster
recovery– Enjoy the features & benefits typically available to
only large enterprises
Demonstration
Call Control (Single Number)– Access to managedIP
• IP Telephones
• Voice Portal
• Web Portal
• managedIP – Assistant Toolbar
– Direct Inward Dial (DID) Service– Simultaneous Ring– Time Schedules– Selective Call Forwarding– CommPilot Express
Demonstration
Productivity– Assistant Toolbar
• Click-to-Dial (Outlook Contact, Web Page)• Control telephone (pop-up Caller ID)• Call Logs• Company Directory (Search)• Easy activation/deactivation of services
Demonstration
Mobility– Simultaneous Ring– Call Notify– Voice Messaging Notification– Call Forwarding– Remote Office
Demonstration
Call Management– Voice Messaging
• See voice memo in e-mail INBOX • E-mail Notifications• Single voice mail box for all calls
– Multiple call handling on IP telephones– Music On Hold– Auto Attendant
Thank you!
• Comments?
• Questions?