managed hosting
DESCRIPTION
Managed Hosting Audio Video https://www.youtube.com/watch?v=udKjqdVcp-A&noredirect=1TRANSCRIPT
Managed Hostingand StorageServicesCustomer PPT
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ata Com
munications Ltd., A
ll Rights
Reserved
Presented by
https://www.youtube.com/watch?v=udKjqdVcp-A&noredirect=1
The Audio Video of Managed Hosting Service Offered
Applications and data are critical to everydepartment across your network
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ata Com
munications Ltd., A
ll Rights
Reserved
You have to stitch together multiple discreetservices . . .
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ata Com
munications Ltd., A
ll Rights
Reserved
…in order to reduce the cost of delivery andincrease profits
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ata Com
munications Ltd., A
ll Rights
Reserved
Could your time be better spent elsewhere?
Instead of this…. You could focus on…
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ManagementMaintenance
Patching
Tuning
Backup and restore
Monitoring and reporting
Housekeeping
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Application developmentAnalyzing data
Modeling
Forecasting
Research anddevelopment
Launch new technology•
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ata Com
munications Ltd., A
ll Rights
Reserved
Leverage our secure, dynamic global environment
Enhance Efficiency Benefits• Managed Hosting and Storage provides
streamlined, scalable and highly secure management of IT infrastructure, data and storage
Reduce costs while increasing availability and access to expert data center engineers
Access state-of-the-art storage management and gain the benefits of Storage Area Network (SAN) management for a fraction of the costs of dedicated external storage
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Reduce TCO
Ensure business continuity and meet corporate governance requirements
Receive uniform service and reporting through a consistent global platformPrevent technology obsolescence
Meet specific business environment and opex/capex allocation with a predictable, accurate cost model
Utilize scalable “capacity on demand” to keep pace with a dynamic data storage environmentAccess hosting and storage specialists 24x7 to form part of your recovery and contingency plan
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Optimize Capabilities•• Combine the cost efficiencies of a shared
environment with local control of data and applications
Enjoy a consistent environment across our four global data centers
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ata Com
munications Ltd., A
ll Rights
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Delivering on the value
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proposition
Managed operating system environments from 3 global data centers
Managed storage delivered as a monthly rental
Managed and administered from India, extending the services reach of Tata Communications internationally
ITIL based processes offer clients a proactive hosted service - an extension of there own organization
Accredited services and processes at an optimum value
Delivering application integration and out sourcing with a network and infrastructure partner
Combining the data centers, server skills and network to
build value for corporateclients by removing IT
management costs
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ata Com
munications Ltd., A
ll Rights
Reserved
We have the technology to monitor your solution
Multi-million dollar infrastructureCaptures all events
Automatic assessment
Global data centers and network
Resilient connections and power
Physical and network security
Powerful vendor relationships
ITIL standards for solution build
• Routine eventsinline with policy
• Serious issuesaddressed together
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ata Com
munications Ltd., A
ll Rights
Reserved
Solutions | Managed Hosting Service• 3 Data Centers –
UK, US, Singapore, Chennai& Hyderabad – delivering24x7x365 managed service
• Base components include••
Managed Intel ServerManaged Windows 2003OSManaged Load balancer Managed Switch Managed FirewallDisk Back up network and processSecure managementNetworkTrained ITIL engineers for support
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• Monitor• Immediate fix• Restore• Report
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ata Com
munications Ltd., A
ll Rights
Reserved
Solutions | Managed Storage
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ata Com
munications Ltd., A
ll Rights
Reserved
Archive Mail Exchange
Call Recording $ per month on demand
Located Tata Communications data center
Tiers of storage
Hosted clients
Tata Communications storage area network
Availability of disk
Global provision- 4 DC’s
Singapore, India, UK, USA
1 2 3
Storage Array
Remote Backup Services
Digital Media TransactionsStorage
Managed Services Operation Center
Dedicated Service Delivery and Operations––
Competency centersITIL based framework
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System monitoringBackup/recovery
Capacity management
Patch management
Service assurance
Service delivery
Service management
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Tiered 24 x 7 global supportRemote management of offshore data centers
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ata Com
munications Ltd., A
ll Rights
Reserved
How Tata CommunicationsITIL: Integrating People, Processes
People
delivers these servicesand Tools
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Design centers of excellenceOperational management expertise Highly skilled global technical staff Extended IT team members
Processes••
Methodical solutions shaping and designProven procurement, configuration and installation processesRigorous operation processes for predictable performanceProven metrics for operational experience
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Tools••
Integrated best-of-breed management toolsOperational & Real-time performance reports
Client Servicing• Customer advocates throughout lifecycle
management teamRegular planning and performance reviews to optimize investment
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ata Com
munications Ltd., A
ll Rights
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MSOC ITIL Process
Users & Customers
Management Management
Management
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ata Com
munications Ltd., A
ll Rights
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Incident
Management Service desk
ProblemManagement
ChangeManagement
Configuration ReleaseManagement Management
Service Level Availability
Capacity
Financial Managementfor IT Services
IT Service Continuity
Management
Security
Management
Customer Solution Domains
Customer Problem
Solve to present best value in their solution Earn a role as a customer’s trusted partner
Partn
ers
Go
To
Ma
rket
(Education, S
ales,D
elivery, Support)
Ma
rketS
egm
ent
Custom
erInternal
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ata Com
munications Ltd., A
ll Rights
Reserved Tata Communications Back Office
Tata Communications ServiceOfferings
Tata Communications Services and
Business Architecture
Customer Solution Stack
Enterprise Services | Delivery Model
Sales& Mkt
Sales
ServiceManagem
ent
Service Delivery
Engineering and Operations
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ata Com
munications Ltd., A
ll Rights
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Par
tner
s
Engineering Management India Central Central Operations Location
Operational Support Customer Service Delivery Regional/ Customer Support Country Extended Operational team Locations
Customer Advocate Service Level Management Region/ Reporting Country/City
Location
Sales Specialists Pre-Sales Support Country/City
Marketing Location
How Do We Add Value?
Financial Value– Reduced Capital Expenditure
• Utilize existing Tata Communications data center, underlying infrastructure andconnectivity – no need to have your own
Fully managed service means dedicated asset ownership is with TataCommunications with no need for capital outlay from customer
Improves customer capital ratios, returns, EBIT and upfront cash requirements
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– Reduced Operational Expenditure
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No need for expensive in-house resource
Utilize Tata Communications economies of scale (60 devices per FTE against industry norm 30)
Option for Managed Co-lo means asset ownership can stay with customer where costs are sunk – minimizing ongoing opexFlexible term provide extended payback period
Improves customers EBITDA and ongoing cash position
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ata Com
munications Ltd., A
ll Rights
Reserved
SummaryAvailability and Performance•
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Joined up network and hostingService aligned to your business model
Backup, replication and security
Cost Reduction••
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Improved bandwidth utilizationFlexibility for business peaks
Up to 30% total savings
Mitigate the Risk of Change••
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Manage existing equipmentQuarterly service review
Annual contract review
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ata Com
munications Ltd., A
ll Rights
Reserved
Key Steps in Plan
Multi geography hosted solutions Replication
Global management
Hosted applicationsCRM
Next gen services
DBA/application9IAS
SQL
Oracle 10g
MicrosoftOS DevelopmentVirtualized
Grid on demand
Storage as adifferentiator
Compliance
Virtualised
Integrated storage
Base OSmanagement
Dedicated SAN
Colo
Connectivity
Storage as a serviceTired storage
Archive
Remote backup/resore
Dual site recovery
Adding Value Basic Management Enhancing
G
eneralC
orporate ITm
arket
H
igh value
bespoke ITprojects
D
edicated outtasked IT
projects
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ata Com
munications Ltd., A
ll Rights
Reserved
© 2010 Tata Communications Ltd., All Rights Reserved
Th
ank
Yo
u