© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained

herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

Managed Desktop Services

A Public Listed IT Services company with 10 years in operations, headquartered in Hyderabad, India

One of the fastest growing IT companies in India

Specializes in providing Managed IT Services

Strong Business Acumen with Technology Leadership

SEI-CMMi Level-3 company, ITIL compliant processes, ISO 9001 and 27001 certifications

Global Operations Command Center (GOCC) and remote delivery center in Hyderabad, India

World-class delivery engine delivering solutions to 40+ Fortune 500 companies and 150+ Global 1000 companies

Best-in-class top tier technology alliances and domain intensive Centers of Excellence (CoEs)

Highly capable global team

Strong balance sheet and is well capitalized

GSS America InfoTech Ltd. - Overview

2

GSS Managed Desktop Services

GSS Desktop

Manage

ment

Desktop Support Levels • Level 0 support• Level 1 support• Level 2 support• Level 3 support

Platforms Supported• Windows XP• Windows Vista• Windows 7

Asset Management

User AccountManagement

DesktopSupport

Antivirus &Patch

Management

SOEBuild

Services

PrinterSupport

OSMigration

SoftwareDistribution

Install Move

And Change

Tools • SCCM• Altiris • RDP, Dameware• Ximage• ACT/AOK• WSUS

3

GSS Desktop Support Services

Customer

Third party Vendor Support( Level 3 ) – Breakfix &

replacement

Offshore Helpdesk Support ( Level 0 )

Offshore Remote Desktop support ( Level 1 )

Deskside Support ( Level 2 )

Voice

Email

Physical Support

Helpdesk tool

Remote Access

4

GSS Install – Move – Add – Change Support

• Unpack the device • Connect all components• Set a network printer

address• Download the user data

files• End user

acknowledgment

• Site survey of the new location

• Move the Devices to the Locations

• Test the Device Functionality

•Install New Hardware •Install Software's•Physical Inspection •Testing the Device Functionality

• Replace Existing Hardware

• Upgrade or install Software components

• Physical inspection• Test the Device

functionality

INSTALL MOVE

ADDCHANGE

5

GSS Desktop Migration Services

Desktop Migration

SOE Build

OS imaging

Application & Office Compatibility Analysis & Mitigation

Hardware Analysis

Hardware assessment for OS Migration

Application compatibility analysis and Mitigation

Office compatibility analysis & mitigation

Operating System Image creation & Customization(SOE)

Operating system Migration using standard tools

User State Migration

Warranty support after Migration

6

GSS Asset Management Services

Asset Tagging & Tracking

Real-time Inventory status

Policy based & system managed software metering

License tracking

Reporting

Software Distribution Tool

Reporting Tool

Software License Tracking Component

Admin Console

Discovery Tool

7

GSS Antivirus & Patch management

• Proactive monitoring

• Assistance in Virus removal

• Updating OS & security patches

• Coordinate with Security Team and manage eradication process.

• Proactive support for risk management activities

• Ensuring anti virus updates take place as per requirements

• Proactive measures for handling any sorts of virus threats

• Reporting

Discovery

Inventory

Patch Management

Malicious SoftwareProtection

AntivirusAudit & ComplianceEnforcement

ManagementGateway

Network AccessControl

Reporting &Dashboard

8

Sample - Report Generation & Analysis

ILLUSTRATIVE

9

Sample Trend Analysis Report

Patching and Metric Status Report

Group1 Alert Patching

22971761 1486 1485 1282

0

1000

2000

3000

4000

5000

6000

7000

8000

May

06th

May

13th

May

20th

May

27th

June

03rd

400000

500000

600000

700000

800000

900000

1000000

Opportunity S

pace

Group2 Metrics Patching

3691 3458

10859

9273 9290

0100020003000400050006000700080009000

10000110001200013000

May

06th

May

13th

May

20th

May

27th

June

03rd

300000

400000

500000

600000

700000

800000

900000

1000000

Opportin

ity S

pace

Prior/Current Week Group1 Metrics

69

1252

25

0 0

33

0

6

1

34

1 1

6 6

14

37

35

1141

24

0

2

26

0

6

0 0 1 1

5

15

9

17

1

10

100

1000

10000

DC

Ser

vers

DC

Per

sona

l Com

pute

rs

Onl

ine

Sys

tem

s

Onl

ine

Sys

tem

s - E

MC

Col

lect

ions

Ope

ratio

ns

RS

F - C

olle

ctio

ns

RS

F - IV

R

RS

F - M

AC

s

Rem

ittan

ce B

usin

ess

Sec

urity

CP

S - U

nix

CP

S - W

indo

ws

Net

wor

king

Dat

a W

areh

ouse

Uns

peci

fied

Last Week GST Current Week GST

Prior/Current Week Group2 Metrics

101

7727

392

2

22

6

1

5

1

36

0 0

8

1

800

22

121

7739

412

2

24

9

1

8

0 0 1 0

11

1

799

13

1

10

100

1000

10000

DC

Serv

ers

DC

Pers

onal C

om

pute

rs

Onlin

e S

yst

em

s

Onlin

e S

yst

em

s - E

MC

Colle

ctio

ns

Opera

tions

RS

F - C

olle

ctio

ns

RS

F - IV

R

RS

F - M

AC

s

Rem

itta

nce

Busin

ess

Secu

rity

CP

S - U

nix

CP

S - W

indow

s

Netw

ork

ing

Data

Ware

house

Unsp

eci

fied

Last Week Corp Current Week Corp

ILLUSTRATIVE

10

GSS Software Distribution Services

Central Site Server

Primary Site Server

Primary Site Server

Primary Site Server

Primary Site Server

Primary Site Server

Software applications

ApplicationManagement

Server

Automated Software distrbutionReport back on failure

11

Primary Site Server

Primary Site Server

Q & A

12

© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com

13