manage people performance raf1 managing poor performance manage people performance
TRANSCRIPT
Manage people performance RAF 1
Managing poor performance
Manage People Performance
Signs of poor performance
Absenteeism On the job absenteeism Reporting to work problems Difficulty in concentration Lowered job efficiency Poor relationships with “people at work” Failure to observe org’n regs, policies,
procedures
Possible causes 85% Poor training or
experience Tools, equipment or
materials Cumbersome
procedures/ systems Unclear or unspecified
standards Poor performance is as
rewarding as good
Lack of information Lack of time Poor job placement Performance standards
not understood Poor team work or
disharmony in the team
Possible causes 15%
Personal problems Acts of God Poor motivation or
morale
Possible solutions Employee doesn’t
know what is expected Employee doesn’t
know to do what is expected
Employee is out of practice
Employee doesn’t get feedback about level and actual quality
cont
Expected performance is difficult or punishing and in some way less desirable
Something in the work environment interferes with performance
Performing below expectations is more rewarding or easier
Pathway to good performance
What to - having clear , worthwhile targets How to- being competent Want to -being motivated Chance to-Being able to achieve
Giving feedback
Give examples of the following types of feedback
Positive Negative Constructive None at all
Giving feedback
Keep it factual and non personal Describe the behaviour and its effects
objectively Be considerate Make it actionable Keep away from hearsay Make it timely Offer it frequently
What’s good for the goose…is good for the ganderWhen receiving feedback Don’t argue –listen Check you have understood Don’t explain , defend, justify Thank the speaker for bringing it to your
attention Take it on board Make any necessary changes
When dealing with unsatisfactory performance consider
awards regulations specific industrial relations legislation EEO and Anti discrimination Workers comp Workplace agreements/ employment contracts Requirement of systematic management of poor
performance Failure to act makes things more complex and
painful
Manage unsatisfactory performance
to improve it terminate it (or regress, demote, formally
reprimand, closer monitoring, reduce benefits)
Failure to act
Reduced productivity Reduced morale of staff and less respect for supervisor Safety issues Increased stress Waste of funds Staff soon learn that nothing happens and poor
performance is the norm Still have to go through the motions when the issue
becomes urgent Evidence of continual incidents of poor performance is
undocumented
Look at fig 9.1 Tovey unsatisfactory performance management flow chart
10 steps to..
developing a performance improvement plan.
Note not all performance problems are the employee’s fault
Step1- identify the gaps and needs Performance gaps identified Areas for performance identified Expected benefits of imp performance Specific out come of improved performance Improvements required New challenges for the work unit
Step 2-specific causes and skills needed All evidence reviewed Specific causes idnetified New skills and knowledge identified New resources required
Step 3 Categorise the needs
Development needs Non-development needs
Step 4 Linking specific needs to outputs Outputs linked to development needs Outputs linked to non-development needs
Step 5 – prioritise needs
Cost solution Development needs- greatest opportunity
for improvement Non-Development needs- greatest
opportunity for improvement
Step 6 – select strategies
Strategies for development needs (on and off the job)
Strategies for non- development needs ( discussion with other managers. Feedback required. Other actions)
Step 7 Identify resources required to meet needs Money Time People Materials and physical resources
Step 8- develop performance improvement plan
Aim Development objectives Strategies Resources Responsibilities Action plans Monitoring progress
Step 9- implement the plan
specific milestones expected completion dates diarised copies for staff member and manager immediate commencement
Step 10- monitoring
Monitor in conjunction with performance objectives
Design evidence collection process