ManageEngine IT360

April 2011

About ManageEngine• Formerly called AdventNet Inc.• Founded in 1996, privately held• Profitable since inception with ALL growth financed

through customer acquisition (no external funding)• More than 50,000 customers around the world• 1500 employees, largely engineering & R&D• Development and Support Centre in Chennai• HQ in Pleasanton, CA with offices in NJ, TX, India, UK,

China, Japan & Taiwan. • Extended presence via hundreds System Integrators,

Channel Partners, Distributors, Resellers worldwide

ManageEngine Philosophy

There is a better way to do IT Management

Broad portfolio of IT Management Products

Easy to Implement

Can Scale for the Future

Has Main Features

Affordable Priced

Bring Efficiency to IT Teams

Why we believe we can be successful

Easy to Implement

Can Scale for the Future

Has Main Features

Affordable Priced

15 Years of building Network Management products

Built large NMS systems for Tier-1 & Tier-2 carriers

R&D Culture: Bring Innovative Technology to products

Culture of Openness, Flexibility & Customer Focus

Execute efficiently, pass benefit to customer

Broad portfolio of IT Management Products

ManageEngine Portfolio

Network

Network Monitori

ng

Netflow

Analysis

Network Config Mgmt

Servers & Applicatio

ns

Server Monitoring

Application Perf

Monitoring

End User Experien

ce

Desktop

Desktop Manage

ment

Asset Management

Remote Control

ServiceDesk

Helpdesk

ITIL Service Desk

Software License Tracking

Windows Infrastruct

ure

Active Directory

SQL Server

Exchange

Server

Event Log &

Compliance

Windows Event

Logs

Syslog Management

Firewall Log

Analyzer

Security

Vulnerability

Analysis

Patch Management

Password

Management

Used by 50,000 customers: 3 out of every 5 Fortune 500 companies

ManageEngine Portfolio

Network Performa

nce Managem

ent

Network Monitori

ng,WAN

Traffic, VOIP, WiFi,

Network Configura

tion

Application

Performance

Management

Server Monitori

ng Application Mgmt

End-user Managem

ent

Desktop Mgmt, User

Lifecycle Mgmt, Active

Directory Mgmt

Security Management & IT

Compliance

Network Security Audit &

Log Mgmt, Patch

Mgmt, Password

Mgmt

ITIL Helpdesk

Service Desk, Asset

Mgmt, CMDB

Integrated Solutions

IT360

Introducing ManageEngine IT360

Network Performance

Database Performance

End User Experience Management

ITIL ServiceDesk, BSM, SLA, Event

Management

360˚ view across IT to proactively monitor performance before users report it

IT360 Design

Single Dashboard consolidated view

• One tool for multiple needs – Break the Silos– Greater collaboration, visibility & accountability

• Integration between IT Operations and IT Service Management– Faster time to resolution & reduced downtime

Automatic Incident logging

Automatic Assignment & Notification

Right Person works on the Problem

Benefits of Integrated Service Desk

Ease of Implementation & Use• Ease of Implementation

– Time to Implement– Skills required

• Ease of Training Teams• Ease of Using product• Maintaining & upgrading system

– Service Disruption?– Data, Config information loss?

IT360: Designed for Integration

• Designed from ground-up to work together– All integration available out-of-the-box– All modules developed by ManageEngine

IT360 as ‘Smart Operations Bridge’

• Using IT360 as the Operations Bridge– All actionable IT events and Incidents are

logged in IT360 Service Desk– Visibility for Service Desk & NOC Teams for

faster resolution

Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed."

– increased IT operations efficiencies– reduced IT downtime– improvement in IT service quality

IT360: Key Features Unified IT Management Portal

Unified views of IT Operations (Network, Servers, Apps, Database) Integration between IT Operations and IT Service Management Business Service Views

Proactive Monitoring & Reporting Real-time alerting and Flexible Reporting Proactive SLA actions for service level monitoring Multi-protocol, Multi-vendor support

Secure Authorization: Role based access control, Privilege based views Authentication: Strong Encryption & secure key management

Scalability & Robustness Distributed Probe-Server Architecture for higher scalability High availability & Redundancy for robustness & reliability

Ease of Use and Faster Learning curve

ManageEngine IT360 – Key Components

• Integrated WAN Traffic Analysis

• Performance

• Availability / Performance/ Capacity Management

• SLA Management• Web / J2EE Transactions,

SOA

• Automated Incident• Event Mgmt

Network Monitoring

Systems Management(DB, Servers, Applications, Middleware)

End User Experience

Management

ITIL ServiceDesk &

CMDB

Monitored Resources

• Network Devices– Router, Switch, Firewall, VPN devices, load balancers, UPS, Printer,

Storage, Domain Controllers, Wireless AP, • Database Monitoring

– Oracle, Sybase, SQL Server, MySQL, DB2, Database Query• Servers Operating Systems

– VMware ESX, Windows, Solaris, AIX, AS400/iSeries, HP-Unix/Tru64 Unix, Mac, Linux, FreeBSD

• Application Servers– MS .NET, Oracle Application Server, JBoss, Tomcat, WebLogic, WebSphere,

SilverStream, GlassFish• Middleware / Portal

– WebSphere MQ, MS Office SharePoint, WebLogic Integration

Network Performance Management

Fault Mgmt – ICMP, SNMP Traps

Performance Mgmt - SNMP

Traffic Analysis – Netflow

RTT Troubleshooting – Cisco IPSLA

VOIP Troubleshooting

Application Performance Management

Operating Systems

Web-Servers

App-Servers

Databases

ERP – SAP etc.

Email Servers

• Linux• AIX• AS400• Windows• Solaris etc.

• J2EE• .NET etc• Weblogic• WebSphere• JBoss• OracleAS

• SAP• Oracle EBS

• Oracle• MS SQL• DB2• Sybase• MySQL

Servers App. Servers

ERPDatabases

ManageEngine IT360: Application Performance Management

HTTP(s) Synthetic Transactions

End User Apps (LDAP, Mail, Exchange etc)

J2EE Transactions

SOA Web Services

End User Experience

Management

End User Experience Management

ManageEngine IT360 ITIL Service Desk

• Business Rules• Self Service Portal• User Survey• Reports

• Incident• Change • Problem

• Manage Solutions• Easy to Use• Improve

Workflows

• CMDB• Contract• Purchase

Ticketing ITIL

KnowledgeBaseIT Asset Mgmt

Deployment Architecture

Screen shots of IT360

Business Service PerformanceModel dependent IT Assets

into Business Service Groups

Monitor Health / Availability per Business Group, instead

of individual components

Centralized Dashboard for Business Services

Get Visibility into Business Metrics – Not just IT metrics

ITIL Ready Service Desk

Making people, processes and technology work smarter, together

Network Performance Dashboard

Network Device Performance Monitoring

Application Performance Dashboard

SAP Performance Monitoring

E.g. : SAP Application Performance & Availability Monitoring

Expensive Software

Complex integrations

Army of Consultants

Your continuously growing Bill !

The Big 4 approach

ManageEngine: Now, You have an Alternative!Value for Money• ONE VIEW of IT, designed

from ground up• Rich Functionality• Easy to implement & Use (No

Experts Required)• Great Support• Scalable, Flexible for future

needs

High Cost Solution• Professional Services,

Consulting• Hire specialists to make

it work• Acquired products with

Clunky integration

Empower YOUR TEAM: Make the Right Choice