Malini V Shankar, W t R (CAD) Water Resources (CAD)

Principal Secretary, Government of Maharashtra

ALL WATER IN INDIA IS RECYCLED!

WATER AVAILABILITY

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Benchmarks Reality 

24x7  supply,Universal access,

Intermittent, Poor coverage(slums), 

Efficiency,Sustainability

High cost and NRW,Poor cost recovery

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We B ildWe Build‐Neglect and RebuildRebuild

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Nine Performance Indicators

1. Coverage, Water Supply Connections1. Coverage, Water Supply Connections

2. Per capita supply of water2. Per capita supply of water

3. Extent of metering3. Extent of metering

4. Continuity of water supply4. Continuity of water supply

5 NRW Reduction5 NRW Reduction5. NRW Reduction5. NRW Reduction

6. Quality of water  Supply6. Quality of water  Supply

7. Redressal of complaints7. Redressal of complaints

8. Cost recovery in water supply services8. Cost recovery in water supply services

9. Efficiency in collection of water  charges9. Efficiency in collection of water  charges8

Gap in Service Level Benchmarks

160

Benchmark Maharashtra

120

140

75

95.17 93.6

80

100

48.0337

54.5

3840

60

14.91.7

0

20

Coverage Per Capita Metering Of Non Revenue Continuity Of Quality and Redressal Of Cost Recovery Efficiency InCoverage Connections

Per Capita Supply

Metering Of Connections 

Non Revenue Water (NRW) 

Continuity Of Supply 

Quality and Treatment 

Redressal Of Customer Complaints

Cost Recovery  Efficiency In Collection charges

Nine Performance Indicators9

Key feature of MSNA

Reforms led investment for improved, sustainable services

• GoI has prescribed Benchmarks• MSNA is an approach to reach the• MSNA is an approach to reach the benchmarks; implementation in 3 phases

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• House to House Survey

• House to House Survey

Phase-II (2012-17)Survey

• Hyd. Model• Bulk Meter• Water + Energy

Survey• Hyd. Model• Bulk Meter• Water + Energy

(2012 17)• 24x7 System• Metering 100%• Collection 

• 24x7 System• Metering 100%• Collection 

• Water + Energy Audit

• Pressure Management

• Water + Energy Audit

• Pressure Management

• 24x7 in pilots• Sustainable sources• Metering 80%

• 24x7 in pilots• Sustainable sources• Metering 80%

efficiency (100%)• Sewerage including STP

efficiency (100%)• Sewerage including STP

g• GIS Mapping• PPP in O&M• Computer Billing

g• GIS Mapping• PPP in O&M• Computer Billing

• Collection efficiency (80%)

• Sewerage systemMIS

• Collection efficiency (80%)

• Sewerage systemMIS

p gp g• MIS• Tariff framing• Solid waste Mgmt.ODF i i

• MIS• Tariff framing• Solid waste Mgmt.ODF i i

Phase-I (2009-12)

• ODF cities• ODF citiesPhase-III (2017-25)11

Reforms and Expected Outcomes

• Detect illegal connectionConsumer Survey

p

• Regularization• Increased Revenue

Consumer Survey

• Assess NRW, reduce leakages• Save water, reduce 

Water Audit and MeteringV l t i

,expenditureVolumetric 

Pricing

• Rationalize network• Reduced Capex, and O & M

Hydraulic modelling

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Reforms and Expected Outcomes

• Increased efficiencyEnergy Audit

p

Increased efficiency• Reduced expenditure

Energy Audit

• Increased billing efficiency• Increased income

Computerized billing • Increased incomebilling

•Management Contracts• Sustainability

O & M

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Results emergeResults emerge

MSNA

Results start emerging…

• Increase in Revenue ‐ Illegal connections identified

Better and regular billing cycle- Better and regular billing cycle - Improved collection efficiency observed

Rs 1 12 LRs. 14.62 L

2013120000

25000

No of Households in city

Existing Connections

12221500

Rs. 1.12 L

61473971

10838

37155000

10000

15000 Existing Connections

627 585

500

1000

Illegal Connections

Regularized39713715

2442

0

5000

Ambejogai Pathri Ramtek

475 40

Ambejogai Pathri Ramtek

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Identification of % NRW

W t A dit i d t• Water Audit carried out• Awareness regarding NRW took place due to reforms• NRW in internal distribution is more

G f h h ld i d ffi i• Greater scope for household metering and efficient water management

85.58%100.00%

85.58%73.02% 71.00% 68.94%

50.00%

75.00%

0 00%

25.00%

0.00%

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Energy Audit

I d ffi i l di i i +• Increased pump efficiency leading to saving in power cost +• Due to decreased NRW, pumping hours saved • Expenditure on operations reduced (added savings)

60%

70%

35%

44%

30%

40%

50%

0%

10%

20%

30%

0%

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Translates to savings in expenditureTranslates to savings in expenditure…

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Improvements in Water Tax Collection(Rs. Lakhs/year)

• Billing efficiency has enhanced• Monthly billing cycle being adopted• Computerized billing mechanism adoptedComputerized billing mechanism adopted • Outsourcing has also been done in some cases• Tax Collection doubled in some cases

205.04200

250 Before MSNA After MSNA

53.59

110.53 106.39105.23

30 4250

100

150

16.99 30.4213.7

0

50

19

30 00

Ambernath, Thane

8030.5

7.5Continuity

Ambernath Standards30.00

EXPENDITURE

REVENUE

92

84

82

8030.5

Metered …

Collection Efficiency

Complaint Redressal 

NRW20.00 6.72 L

136

12599

92

Cost Recovery

LPCD, (Litres)

Quality

Coverage

10.002005‐062006‐072007‐082008‐092010‐112011‐12

0 35 70 105 140

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Th kThank you

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Challenges

• Competing demandd d• Increasing demand

• Sustainability of source• Affordability & willingness to pay• Maintenance of assets• Operational sustainability

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UNDERYING CAUSES OF PROBLEMUNDERYING CAUSES OF PROBLEM• WATER – AN ECONOMIC, SOCIAL, EMOTIVE GOODGOOD

PRESUMED RIGHT TO BE SUPPLIED FREE OF COST• PRESUMED RIGHT TO BE SUPPLIED FREE OF COST

INCREASING COST OF PRODUCTION AND• INCREASING COST OF PRODUCTION AND TRANSPORT OF WATER

• LARGE BUDGETARY REQUIREMENTS

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UNDERYING CAUSES OF PROBLEMUNDERYING CAUSES OF PROBLEM

• LOW DEBT SERVICING CAPABILITY OF ULBs

• FINANCIAL VIABILITY AN ISSUE – Reluctance to levy appropriate tariff– Weak enforcement of recoveryWeak enforcement of recovery

• LACK OF PROFESSIONAL MAINTENANCE OF ACCOUNTS 

• POOR BILLING AND COLLECTION EFFICIENCIES

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UNDERYING CAUSES OF PROBLEMUNDERYING CAUSES OF PROBLEM

• WEAK APPROACH TOWARDS WATER MANAGEMENT (limited to water supply)MANAGEMENT (limited to water supply)

• LACK OF DEDICATED AND TRAINED PROFESSIONALS AND WEAK INSTITUTIONAL ARRANGEMENTS FOR O & M

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