malcom baldrige

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Part III

The Baldrige Modelof Performance

Excellence

Prepared for:Prepared for:The Cedar Rapids Community SchoolsThe Cedar Rapids Community Schools

Board of EducationBoard of Education

August 16, 2004August 16, 2004


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Baldrige and the

Board


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Leadership1


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Strategy

Leadership1

2


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Strategy

Leadership

Customers

1

2

3


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Strategy

Leadership

Customers

Information and Analysis

1

2

3

4


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Human

Resource

Focus

Strategy

Leadership

Customers


1

2

3

4

5


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Human

Resource

Focus

Process

Management

Strategy

Leadership

Customers


1

2

3

4

5

6


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Results

Human

Resource

Focus

Process

Management

Strategy

Leadership

Customers


1

2

3

4

5

6

7


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Results

Human

Resource

Focus

Process

Management

Delight

Strategy

Leadership

Customers

Requirements


1

2

3

4

5

6

7


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Dashboard to Monitor Progress

Results

Human

Resource

Focus

Process

Managem

ent

Delight

Strategy

Leadership

Customers

Requirements


1

2

3

4

5

6

7


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Examples ofQuality Tools

HistogramHistogram

ConsensogramConsensogram

Lotus DiagramLotus Diagram Force Field AnalysisForce Field Analysis

Fishbone DiagramFishbone Diagram

Radar ChartRadar Chart Pareto DiagramPareto Diagram

BrainstormingBrainstorming

Flow ChartFlow Chart

Plus/DeltaPlus/Delta Check SheetCheck Sheet

Affinity DiagramAffinity Diagram

Light VotingLight Voting Scatter DiagramScatter Diagram


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What Is PDSA?

PPlanlan

DDoo

SStudytudy

AActct


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Using

PDSA to

Improve Math


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Baldrige-Based Self-Assessment for the

Board of Education

The purpose of the

Board QuickCheck is to

provide a quick

evaluation ofthe school

as a learning system

complete with an action

plan for getting started.


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LEADERSHIPWe work with key

stakeholders to develop a

School Board mission

statement that supports the

state and district mission.YES *TBA

In the process


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STAKEHOLDER FOCUSWe have surveyed our stakeholdersWe have surveyed our stakeholders

to determine the degree ofto determine the degree of

satisfaction with the Boards levelsatisfaction with the Boards level

of performance.of performance.

YES *TBA

Sometimes


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STRATEGIC

PLANNINGWe have School Board goals that

are measurable, publicly displayed,

and support district goals.

YES *TBA

Sometimes


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HUMAN RESOURCES

FOCUSWe have created a School Board in which Board

members are partners in their work and learningthrough:

Collaboration designed to achieve common goals;

shared ownership of Board improvement goals;

positive environment.

YES *TBA

Sometimes


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Process Management

All Board members work on

continually improving Boardprocesses. We use a + deltaas well as other quality tools toanalyze Board performance and

make improvements.

YES *TBA

Sometimes


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Performance ResultsWe have data that indicate

that our Board does wellcompared to similar (then

best) Boards.

YES *TBA

Sometimes


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INFORMATION AND

ANALYSISResults data are publiclydisplayed and used to

monitor progress toward

Board goals.YES *TBA

In the process


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If you see a needIf you see a need

and choose toand choose toaccept theaccept the

challengechallenge


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a process toa process tobring aboutbring about

intentionalintentionalimprovement isimprovement is

initiated.initiated.


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Board Improvement Process

Validate the need for school boardValidate the need for school boardimprovement (consult QuickCheck).improvement (consult QuickCheck).

Clarify and communicate board mission,Clarify and communicate board mission,goals, and measures.goals, and measures.

Adopt and deploy an approach of continualAdopt and deploy an approach of continualimprovement for all board work.improvement for all board work.

Translate the approach to aligned action byTranslate the approach to aligned action byevery board member.every board member.

Analyze results and make improvements.Analyze results and make improvements.

Repeat the cycle.Repeat the cycle.


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Plus/DeltaBased on QuickCheckBased on QuickCheck

results, STRENGTHS andresults, STRENGTHS andOPPORTUNITIES forOPPORTUNITIES for

IMPROVEMENT areIMPROVEMENT are

identified.identified.


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Readily Available Resources

LangfordLangford -- Tool Time for EducationTool Time for Education

Koalaty Kid/Keys Resources (ASQ)Koalaty Kid/Keys Resources (ASQ)

Malcolm Baldrige National QualityMalcolm Baldrige National QualityProgram (ASQ and National InstituteProgram (ASQ and National Institute

of Standards and Technology)of Standards and Technology)

Jim Shipley and AssociatesJim Shipley and Associates IntegratedIntegratedSystems SolutionsSystems Solutions


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A Gold Mine

The Iowa Quality Center (IRPEThe Iowa Quality Center (IRPEtraining)training)

GrantWood Area EducationGrantWood Area EducationAgencyAgency

Business partners embracingBusiness partners embracing

Baldrige/continuous improvementBaldrige/continuous improvementprinciplesprinciples


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When school districts applyWhen school districts applythe principles andthe principles and

techniques of continuoustechniques of continuous

improvement over time,improvement over time,positive and lasting changespositive and lasting changes

in all parts of the systemin all parts of the system

(including student learning)(including student learning)are dramatic.are dramatic.


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A possible Cedar

Rapids approach tocontinuous

improvement


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Review the District Strategic PlanReview the District Strategic Plan

Train for and utilize the Baldrige framework (7Train for and utilize the Baldrige framework (7

Categories)Categories) Baldrige in the classroom for teachers andBaldrige in the classroom for teachers and

principals (building on Action Research)principals (building on Action Research)

Iowa Recognition for Performance ExcellenceIowa Recognition for Performance Excellence

examiner training for supervisorsexaminer training for supervisors PDSA as the process improvement model forPDSA as the process improvement model for

data driven decisionsdata driven decisions

Develop and utilize a school improvementDevelop and utilize a school improvement

planning format that isplanning format that is Based on Baldrige (and meets Iowa DEBased on Baldrige (and meets Iowa DE

requirements)requirements)

Reviewed quarterly and at the end of each yearReviewed quarterly and at the end of each year


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Are weAre wewilling?willing?

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