making the most of teachable moments: livening and enhancing the virtual reference experience
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Making the Most of Teachable Moments: Livening and Enhancing the Virtual Reference Experience. LOEX Annual Conference 2011 Fort Worth, Texas. Heidi Steiner Distance Learning Librarian Norwich University @ heidisteiner. Concept of reference as instruction - PowerPoint PPT PresentationTRANSCRIPT
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Making the Most of Teachable Moments:
Livening and Enhancing the Virtual Reference
Experience
Heidi SteinerDistance Learning Librarian
Norwich University@heidisteiner
LOEX Annual
Conference 2011
Fort W
orth, Te
xas
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• Concept of reference as instruction
• Role of learning styles in providing instruction in virtual reference
• Barriers to providing instruction in virtual reference
• Technology to make the most of teachable moments
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Teachable Moment
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Reference is instruction and virtual
reference is no exception
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Virtual reference does not address any of these.
Learning StylesVisual Auditory Kinesthetic
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Communication
Labor Intensive
Technical Problems
Endeavor
Lack of Personal Connection
Barriers
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Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.
Instructional Strategies
“Let Users Drive”
“Show, Don’t Tell”
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Flexible and free technologies
• Screencasting
• Screen sharing
• Web conferencing
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On-the-fly Screencasting
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Other Screencasting Options
Jingwww.techsmith.com/jing/
GoViewwww.goview.com
ScreenCastlewww.screencastle.com
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Screen sharing
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Presenter
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Viewer
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ShowMyPCPresenter
Viewer
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MikogoPresenter
Viewer
Robust Options
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Online and Distance Students
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Research Consultations
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Big Marker
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Big Marker
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Adobe ConnectNow
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References
Burkhardt, A. (2011). Don’t Make It Easy For Them. ACRLog. Retrieved from: http://acrlog.org/2011/01/04/dont-make-it-easy-for-them/
Desai, C.M. & Graves, S.J. (2008). Cyberspace or face-to-face: The teachable moment and changing reference mediums. Reference & User Services Quarterly, 47(3): 242-254.
Elmborg, J.K. (2002). Teaching at the desk: Toward a reference pedagogy. portal, 2(3): 455-464.
Jacobsen, M. (January 11, 2011). Screencasting for an audience of one. Library Journal . Retrieved from: http://www.libraryjournal.com/lj/reviewsreference/888274-283/reference_backtalk_screencasting_for_an.html.csp
Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Methods to facilitate student learning. Reference & User Services Quarterly, 49(4): 380-90.
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Image Credits- Sunshine Skyway Bridge Tampa Bay Florida by Dhaval Jani http://www.flickr.com/photos/dhavaljani/1307550077/- At the Reference Desk by Seattle University Law Library http://www.flickr.com/photos/sulawlib/2701685288/ - Goal setting by Justin See http://www.flickr.com/photos/koalazymonkey/4223761895/- learn by Mark Brannan http://www.flickr.com/photos/heycoach/1197947341/- Questions by Oberazzi http://www.flickr.com/photos/oberazzi/318947873/- Keyboard in action by lapideo http://www.flickr.com/photos/lapideo/198046070/- eyeball by Jeff Cheng http://www.flickr.com/photos/jeffcheng/63765715/- Hear beyond by against perfection http://www.flickr.com/photos/raynne/1075592952/- hand touch a ray of light by riccardoce http://www.flickr.com/photos/riccardoce/2710316218/- Union Station Security Barriers by Mr. T in DC http://www.flickr.com/photos/mr_t_in_dc/2920835932/- Frustration by Sharon Pak http://www.flickr.com/photos/sh4r0nn/5172868828/- Hand by Blair http://www.flickr.com/photos/mysteriousphotographer/114914023/- Steering Wheel by Kenya Allmond http://www.flickr.com/photos/kenya/152198603/- Flexible Water Tap by Simon Bierwald http://www.flickr.com/photos/indeed/2422651765/ - flying by { pranav } http://www.flickr.com/photos/neychurluvr/3469129491/- Mirrors by urimal http://www.flickr.com/photos/malurisho/2924173228/- Distance by Nik http://www.flickr.com/photos/insaneninja/119367739/- Doing research by Viewoftheworld http://www.flickr.com/photos/view/142745616/- Santo 17 camp where Plan is actively involved with the community by PlanUK http://www.flickr.com/photos/planuk/4776751323/- Write Your Story Blank Lined Notebook Paper by D . Sharon Pruitt http://www.flickr.com/photos/pinksherbet/4812267249/- 3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/- thank you by jen collins http://www.flickr.com/photos/jenosaur/4051305996/
All Creative Commons Licensed Content from flickr
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Questions?
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Heidi SteinerDistance Learning Librarian
Norwich University802.485.2171
[email protected]@heidisteiner