Upload File

making cloud slas readily usable in the eu private sector · sla-ready’s main outputs educating...

  • Home
  • Documents
  • Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace
10
Making cloud SLAs readily usable in the EU private sector C-SIG WG on Cloud Standards 18 January 2017 | Brussels, Belgium

Upload: others

Post on 11-Jun-2020

3 views

Category:

Documents


0 download

Report

TRANSCRIPT

Page 1: Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace

MakingcloudSLAsreadilyusableintheEUprivatesector

C-SIGWGonCloudStandards18January2017|Brussels,Belgium

Page 2: Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace

SLA-Ready’smainoutputs

EducatingandempoweringcustomersandprovidersACommonReferenceModelforSLAsSLAMarketplace

23Real-worldusecasesOnlineSLAtoolforcloudcustomersSLARepository&Self-assessmentquestionnaireforCSPs

OutreachworkshopstoEUSMEsContributionstostandardisationincloudSLAs.

1/1/2015– 31/12/2016Partners:

C-SIGWGonCloudStandards|18January2017|Brussels

Page 3: Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace

3

23UseCases

CommonReferenceModelRequirementsCloudSLOs&SLAs

SME3Experienced

SME1Novice

SMEMARKETTOSLA(RELATED)REQUIREMENTS&STANDARDS,ANDVICEVERSAISO19086-1/-4,CCSCSLA,C-SIGSLA,ECSMART,ETSITR103125,SLALOM

CommonReferenceModelCloudSLOs&SLAs

SME2Basic

Knowledge

SME4Novice

SME5Basic

Knowledge

SME6Experienced

ECCloudSLAStandardisationGuidelines,Technical,Economic,Sociological,Legalandgovernanceaspects;&CloudSLA/SLOrelatedInternationalStandards

UseCaseRecognition

UCA UCB UCC UCD UCE UCF

SMEs

ARTHUR’SLEGALLAYEREDMETHODOLOGY

LayeredmethodologyCR

MValidation

CRMDefinition

CRMisareferencespecificationforbuildingCloudSLAsandhelpstowardsacommonunderstandingofSLAsforcloudservices

C-SIGWGonCloudStandards|18January2017|BrusselsCourtesyofArthur’sLegal

Page 4: Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace

SLA-ReadyCRMhierarchy:elements

General

Freshness

ReadabilitySupportCredits

Changes

Reporting

SLO&Metrics

4

SLAURL Findable Choice ofLaw Rolesandresponsibilities

CloudSLADefinitions

Revisiondate

UpdateFrequency

Previousversionsandrevisions

SLADuration

SLALanguage Machine-readableformat NumberofpagesContactsupport ContactavailabilityServiceCredit Servicecredit assignment Max. Servicecredits

providedSLA changenotifications UnilateralchangeServicelevelsreporting

Servicelevelcontinuousreporting

Feasibility ofspecialsandcustomizations

Generalcarve-outs

Groups(8) CRMElements(30)

SpecifiedSLOmetrics

GeneralSLOs

Performance Reliability DataMgmnt.

Security PDP

C-SIGWGonCloudStandards|18January2017|BrusselsCourtesyofTUDA&Arthur’sLegal

ACommonReferenceModeltodescribe,promoteandsupporttheuptakeofSLAs:www.sla-ready.eu/reports

Page 5: Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace

Servicestoeducate&empowerSMEs

5

SLAMarketplace23Usecases• Coveringrangeofcloudusers,businesses&

stagesofcloudservicelifecycle• BasisforBusinessGuide&recommendationsSLA-Aid– Onlinetool• 30Questions coverCommonReferenceModel

elements• Recommendationsreflectgoodpracticesfor

eachelementSLARepository• Self-assessmentq’aire basedonCRM• CSPresultspublishedonlineSMEWorkshops• Addressinganeedforface-to-faceinteraction

anddeeperdiscussiononprioritieswww.sla-ready.eu/marketplace

ApplyingtheSLACommonReferenceModeltosupportservicesC-SIGWGonCloudStandards|18January2017|Brussels

Page 6: Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace

RecommendationsfortheEUDSMstrategySLAsneedtobetrustedsourcesofinformation:TheCRMshouldbeusedasafirststeptowardsthis.KnowledgeiskeyforSMEs:MoreSMEworkshopsandcomprehensiblelegaladviceforSMEstoovercomelegalesebarrierswhensigningcloudcontracts.AtransparentSLAcanbeauniquesellingpointforCSPs:Transparencycanleadtocompetitionandcloudadoption.ContributionsandsupporttoISO/IEC190861-4areakeyelementincreatingacultureoftrustandtransparencyincloudSLAsandprocurementofcloudservices.Elementswhichempowertransitiontocloudshouldbecovered:EssentialCRMelementssuchasfindability,update/validity,period,languages generallynotcoveredinstandards.CommunitycloudsfacethesamechallengesasSMEs:Pre-commercialprocurementofcloudserviceshasandcanbenefitfromtheCRM.AutomatedandmachinereadableSLAsneededforemergingservicesofIOT.AwaytoautomateandacceleratetheenforcementandcheckingofSLAs.Challengeingettingthemsemanticallyright.Technicalandnon-technicalexperts(incl.verticalindustries)arerequiredtodefinequalitativeaspects(e.g.termination).

6C-SIGWGonCloudStandards|18January2017|Brussels

Page 7: Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace

ISO/IEC19086-1/-4:CloudSLAs

ProvidesterminologyandcomponentsofSLAsforcloudservices(includingsecurityandprivacy)SpecifiesamodelfordescribingcloudSLAmetricsPresentsthecore/conformancerequirementsassociatedprovidedSLAcomponentsFacilitatescommonunderstandingbetweentheCloudServiceProvidersandtheCloudServiceCustomers

7C-SIGWGonCloudStandards|18January2017|Brussels

Page 8: Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace

UpdatesfrompreviousISO/IECSC38:19086-1:MovingtoDISbeforetheendoftheyear(nocontributions)19086-2:AllcontributionstoWD(metricssamples,feedbackonconceptualmodel)acceptedandpublishedinnewCDversion.19086-3:ContributionstoDISsubmitted(ballotingin1/2017)19086-4:ExtensivechangestocurrentCDversion,newCDversionwillbeissuedafterthefinalizationofSLA-Ready

Duringthelifetimeoftheproject,totalof48contributionsweresubmittedtoISO.

8C-SIGWGonCloudStandards|18January2017|Brussels

ISO/IEC19086-1/-4:CloudSLAs

Page 9: Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace

Thankyou!

@SLAReady www.sla-ready.eu

C-SIGWGonCloudStandards|18January2017|Brussels

Page 10: Making cloud SLAs readily usable in the EU private sector · SLA-Ready’s main outputs Educating and empowering customers and providers A Common Reference Model for SLAs SLA Marketplace

SLA-ReadyCRM:ElementsandcomponentsoftheSLO&Metricsgroup

1/18/17 SLA-ReadyGM- Darmstadt 10CourtesyofTUDA&Arthur’sLegal


Dynamic SLA Management with Forecasting using Multi ...home.inf.unibe.ch/~rvs/research/pub_files/ARB12.pdfantees in Service Level Agreements (SLAs) is a challenge for Cloud Com-puting,

An SLA Template - Naomi Kartennkarten.com/SLA-Template-R5J.pdf · interest. The TOC also provides an overview of the structure and contents of the document. SLAs are most readable

4 SLAS 2011

Merlin User Manual v1 - ProAudio.com...SLA Service Level Agreements (SLAs) a contractual agreement between an ISP and a customer defining expected performance levels over a network

Cisco IOS IP SLAs Command Reference 721 ... showrtrmpls-lsp-monitorscan-queue 727 ... A through H access-list (IP SLA) ageout

Cisco IOS IP SLAs Command Reference · SLA-1 Cisco IOS IP SLAs Command Reference Cisco IOS IP SLAs Commands This book describes the commands used to configure and monitor Cisco IOS

HowtoprepareServiceLevelAgreements - Login to … to prepare Service Level...HowtoprepareServiceLevelAgreements WhatisaServiceLevelAgreement(SLA)? 2 SLAs,chartersandserviceguarantees

Gestão dos Contratos de Serviços e Elaboração de SLAs · evolução do nível de serviços Classificação da gravidade dos eventos Elementos de um SLA. Elaborando Bons SLAs

Contemporary Arms Table of Contents · SLA 20B SLA 20B-2 SLA 20C SLA 20C-2 SLA 20D SLA 20D-2 SLA 22U SLA 22D SLA 24 SLA 24-2 SLA 24(5) SLA 24(5)-2 Period Arms TRA 1M TRA 1L TRA 2M

HA-SLA: A Hierarchical Autonomic SLA Model for …HA-SLA: A Hierarchical Autonomic SLA Model for SLA Monitoring in Cloud Computing 115 SLAs is not considered in this research. Moreover,

 · To this end, SLA-Ready has created a Common Reference Model (CRM) that helps towards the common understanding of SLAs for cloud services. The CRM integrates guidelines, standards

Towards Compensable SLAs

Dell - Restricted - Confidential · 48 Dell - Restricted - Confidential 4 causes of business misalignment 1 Lack of business-defined recovery SLAs Di2 fferent understandings of SLA

Gestão de SLA - fenix.tecnico.ulisboa.pt£o... · Service Level Agreement (SLA) Acordo de Nível de Serviço ... Exemplo 1 Exemplo 2. Barreiras para o uso de SLAs Vários pontos

SLA-Ready Common Reference Model · SLA-Ready Common Reference Model (CRM) CRM is a reference specification for building Cloud SLAs Compiles: Standards & Best practices Research activities

© XchangePoint 2001 Overview SLA Credibility in the ISP Market Applying SLAs to Inter-ISP Interconnect & Peering XchangePoint’s Interconnect Service

SLA of an Outsource Process - 1 Service Level Agreements (SLAs) of an Outsource Process Michael Day MBA 731 October 29, 2007

Cloud Providers’ Adoption Assessment · SLALOM is a support action tackling the complexity of cloud computing SLAs and contracts through standardization of the SLA and contract

Configuring IP SLAs UDP Jitter Operations for VoIP · ConfiguringIPSLAsUDPJitterOperationsfor VoIP ThisdocumentdescribeshowtoconfigureanIPServiceLevelAgreements(SLAs)UserDatagramProtocol

Cisco IOS IP SLAs Commands€¦ · SLA-7 Cisco IOS IP SLAs Command Reference April 2010 Router(config-am-schedule)# end Router# Router# show ip sla auto schedule apr5 Group sched-id:

Oracle Cloud Infrastructure Service Level Agreement and ... · Oracle Cloud Infrastructure SLA Only Oracle offers end-to-end SLAs covering performance, availability, and manageability

icmp-echo · Cisco IOS IP SLAs Commands icmp-echo SLA-107 Cisco IOS IP SLAs Command Reference April 2010 You must configure the type of IP SLAs operation (such as User Datagram Protocol

SLA-Ready (Making SLAs readily usable in the EU private sector) is a European initiative driving a common understanding of service level agreements for cloud services with greater

bristol slas presentation

RELATÓRIO R - Garantia de cumprimento de SLAs em redes ... · Acordos de Nível de Serviços (Service Level Agreement – SLA), que são usados como uma base contratual para definir

IP SLAs Multicast Support - Cisco...How to Configure IP SLAs Multicast Support Configuring the IP SLAs Responder on a Destination Device Arespondershouldnotconfigureapermanentportforasender

OPNAVINST 4535.1B N46 11 Dec 2009 OPNAV INSTRUCTION … Logistical Support... · 11 Dec 2009 processed through the appropriate SLA. Correspondence between on-site officials and SLAs

MoUs and SLAs

Guide - How to Critique - Naomi Karten · and enhancing your SLA documents: ♦ For SLAs already in operation, this information will help you validate their adequacy and determine

HowtoprepareServiceLevelAgreements - Login to KBResearch to prepare Service Level... · HowtoprepareServiceLevelAgreements WhatisaServiceLevelAgreement(SLA)? 2 SLAs,chartersandserviceguarantees

Configuring IP SLAs UDP Jitter Operations · •BeforeconfiguringanyIPServiceLevelAgreements(SLAs)application,usetheshowipslaapplication commandtoverifythattheoperationtypeissupportedonthesoftwareimage

SLAng - SLA notation generator A language for defining SLAs Davide Lamanna, James Skene and Wolfgang Emmerich University College London Computer Science

Telescope - SLAS

S-CUBE LP: Analysis Operations on SLAs: Detecting and Explaining Conflicting SLAs

IT Briefing IT... · 23 ServiceNow SLA Update What you will notice on July 23 • Each new Incident will have two associated SLAs (Response and Resolution) under the