TIPS TO

SO

CA

P

STMAKE

YOUR

EXPERIENCE

SUCCESSFUL

Committed to promoting customer

care and customer engagement as

a competitive advantage in

business.

SOCAP’S MANTRA

• Founded in 1973

• Represents over 3,000 customer care experts across all industries.

• Member titles include: Vice Presidents, Directors, Managers and Supervisors

• From top Customer Care Companies

HISTORY OF SOCAP

LET’S TALK ABOUT

THIS YEAR’S ANNUAL

CONFERENCE…

SEEK OUT THOSE• In your industry

• In your regional chapter

• Join the LinkedIn groups

CONNECT WITH PEOPLE

BEFORE GOING, SO YOU CAN

FIND THEM DURING SOCAP

Source: gcflearnfree.org

WHAT TO PACK

• Business casual & casual clothes

• Comfortable shoes

• A camera

Source: whatshewears.ie

DON’T FORGET TO BRING

LOTS OF BUSINESS CARDS!Source: Poolcode

WHERE IT’S BEING HELD…

Source: Google Maps

DON’T FORGET TO BOOK

YOUR HOTEL EARLY!

Source: worldtoursusa.com

www.hoteldel.com

1

OTHER LOCAL ACTIVITIES…

2

3

45 6

7

8

910

1. La Jolla

2. Pacific Beach

3. Mission Beach

4. Ocean Beach

5. Old Town

6. Hillcrest

7. North Park

8. South Park

9. Gaslamp Quarter

10. Seaport Village

11. Coronado

12. Kensington

13. Normal Heights

14. LaMesa Village

15. Fashion Valley

11

12

13

14

Source: Google Maps

ARRIVE ON SATURDAY FOR

THE WELCOME RECEPTION

Source: Air-And-Space.com

ATTEND THE GOLF

TOURNAMENT...

THE CORONADO ISLAND BIKE

TOUR...

OR THE SAN DIEGO TROLLEY

TOUR!

Receive your Red badge,

conference schedule,

and cool swag!

MAKE SURE

TO REGISTER

ATTEND THE FIRST

TIMERS SUNDAY

CHOSE PRESENTATION TOPICS

YOU KNOW NOTHING ABOUT.

DON’T BE AFRAID TO

APPROACH PEOPLE

SOCAP Members

are friendly to the

Red Badges so…

…IF YOU SEE THIS GUY, STOP

AND INTRODUCE YOURSELF!

This is Matthew D'Uva,

SOCAP President

THE CONVERSATIONS

CAN BE PRICELESS

DON’T SIT WITH YOUR

COLLEAGUES AT LUNCH

USE THE BUMP APP TO

TRADE CONTACT DETAILSSource: allwelike.com

MEET AN EXHIBITOR, REGISTER

FOR THE RAFFLES

AFTER THE CONFERENCE, LOG

ON TO TO ACCESS THE

SPEAKER PPT

TAKE ADVANTAGE OF THE

MEMBER DIRECTORY ONLINE

CONNECT WITH MEMBERS

USING SOCIAL MEDIASource: jennlisak.com

BE SURE TO TWEET DURING

THE CONFERENCE USING THE

HASHTAG #SOCAPAC12

Source: blog.simplek12.com

SMILE FOR THE PHOTOGRAPHER

BECAUSE YOUR PICTURE MIGHT

END UP ON FACEBOOK

PACK BACKUP POWER

Source: allwelike.com

SOCAP NIGHT LIFE!

Source: thenewsandiego.com

THIS IS WHERE THE BEST

NETWORKING HAPPENS!

Don’t forget to connect

with the

new contacts you’ve

made on LinkedIn.

ONCE BACK HOME…