make it work - highedweb arkansas 13
DESCRIPTION
Make It Work - A primer on client services approach in higher ed. Focuses on making your client services oriented office more productive and less frustrating.TRANSCRIPT
![Page 1: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/1.jpg)
Tonya Oaks Smith
http://www.time.com/time/photoessays/10questions/0,30255,1821049,00.html
Make it work...
A primeron the clientservices approachin higher ed
#hewebAR
Tuesday, July 30, 13
![Page 2: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/2.jpg)
Shari Erwin, Aaron Rester, and Tonya Oaks Smith
So it started...
#hewebAR
Tuesday, July 30, 13
![Page 3: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/3.jpg)
Shari Erwin, Aaron Rester, and Tonya Oaks Smith
When suddenly...
http://www.flickr.com/photos/sazeod/131421682/#hewebAR
Tuesday, July 30, 13
![Page 4: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/4.jpg)
Shari Erwin, Aaron Rester, and Tonya Oaks Smith
Down to business...
http://www.flickr.com/photos/83551695@N00/1454499110/#hewebAR
Tuesday, July 30, 13
![Page 5: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/5.jpg)
Shari Erwin, Aaron Rester, and Tonya Oaks Smith
We made it...
http://www.thelineofbestfit.com/news/latest-news/daft-punk-not-touring-in-2013-says-rob-da-bank-115322
#hewebAR
Tuesday, July 30, 13
![Page 6: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/6.jpg)
But the best-laid plans...
#hewebAR
Tuesday, July 30, 13
![Page 7: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/7.jpg)
Shari Erwin, Aaron Rester, and Tonya Oaks Smith
#OMGWTFBBQ
http://www.flickr.com/laurel714/8439541937/#hewebAR
Tuesday, July 30, 13
![Page 8: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/8.jpg)
What had happened
was...
#hewebAR
Tuesday, July 30, 13
![Page 9: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/9.jpg)
Shari Erwin, Aaron Rester, and Tonya Oaks Smith
Make it work was birthed...
#hewebAR
Tuesday, July 30, 13
![Page 10: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/10.jpg)
There’s Life Beyond the Four-Year University
Shari Erwin, Aaron Rester, and Tonya Oaks Smith
Laughter and tears are both responses to frustration and exhaustion. I myself prefer to laugh, since there is less cleaning up to do afterward.
- Kurt Vonnegut
#hewebAR
Tuesday, July 30, 13
![Page 11: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/11.jpg)
Shari Erwin, Aaron Rester, and Tonya Oaks Smith
Mea culpa
http://www.flickr.com/photos/franciscanuniversity/5833602194/#hewebAR
Tuesday, July 30, 13
![Page 12: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/12.jpg)
Shari Erwin, Aaron Rester, and Tonya Oaks Smith
What makes it work today?
http://www.flickr.com/photos/29364131@N07/4296197021/#hewebAR
Tuesday, July 30, 13
![Page 13: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/13.jpg)
@marleysmom by @radiofreegeorgy
@marleysmom
•Communications director at the UALR William H. Bowen School of Law•Worked as a reporter, internal comm for private company, for central communications, and the law school
#shoes #positivity
Photo by @radiofreegeorgy#hewebAR
Tuesday, July 30, 13
![Page 14: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/14.jpg)
Who are you?
http://www.flickr.com/photos/highedweb/2922852848/in/photostream#hewebAR
Tuesday, July 30, 13
![Page 15: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/15.jpg)
And why are you here?
http://www.flickr.com/photos/highedweb/5090342543/in/photostream#hewebAR
Tuesday, July 30, 13
![Page 16: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/16.jpg)
Client services means...
http://www.flickr.com/photos/swiftconsult/3903355617/#hewebAR
Tuesday, July 30, 13
![Page 17: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/17.jpg)
#OMGWTFBBQ redux
http://diane-mckay.livejournal.com/54670.html#hewebAR
Tuesday, July 30, 13
![Page 18: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/18.jpg)
Chargeback means...
#hewebAR
Tuesday, July 30, 13
![Page 19: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/19.jpg)
I didn’t think so
http://www.flickr.com/photos/50798929@N05/4776217226/#hewebAR
Tuesday, July 30, 13
![Page 20: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/20.jpg)
Call me... maybe?
http://www.flickr.com/photos/arabarra/5171735748/#hewebAR
Tuesday, July 30, 13
![Page 21: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/21.jpg)
Good client?
http://www.flickr.com/photos/hello_kosmos/3057629808/#hewebAR
Tuesday, July 30, 13
![Page 22: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/22.jpg)
Step by step...
#hewebAR
Tuesday, July 30, 13
![Page 23: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/23.jpg)
Processes work...
http://www.flickr.com/photos/57707829@N02/5356741351/#hewebAR
Tuesday, July 30, 13
![Page 24: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/24.jpg)
We are in the education business
http://www.flickr.com/photos/70109407@N00/2097402250/#hewebAR
Tuesday, July 30, 13
![Page 25: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/25.jpg)
Practice makes perfect...
http://www.flickr.com/photos/yunphotos/4973125140/#hewebAR
Tuesday, July 30, 13
![Page 26: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/26.jpg)
Oh, behave...
http://www.flickr.com/photos/louisabate/4237541615/#hewebAR
Tuesday, July 30, 13
![Page 27: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/27.jpg)
Put on your big girl
panties and get to work
#hewebAR
Tuesday, July 30, 13
![Page 28: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/28.jpg)
#hustle
S/O @joelgoodman#hewebAR
Tuesday, July 30, 13
![Page 29: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/29.jpg)
What is real?
http://www.papermag.com/2012/05/the_real_world_20th_anniversar.php#hewebAR
Tuesday, July 30, 13
![Page 30: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/30.jpg)
#fail
http://www.flickr.com/photos/wootness/6919873602/#hewebAR
Tuesday, July 30, 13
![Page 31: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/31.jpg)
Crack the whip
http://www.flickr.com/photos/8skeinsofdanger/3189568678/#hewebAR
Tuesday, July 30, 13
![Page 32: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/32.jpg)
Remain cool headed...
http://www.flickr.com/photos/moanacestari/6717639805/#hewebAR
Tuesday, July 30, 13
![Page 33: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/33.jpg)
Wrapping it up
http://www.flickr.com/photos/epsos/8474532085/#hewebAR
Tuesday, July 30, 13
![Page 34: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/34.jpg)
You can’t always get
what you want.
#hewebAR
Tuesday, July 30, 13
![Page 35: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/35.jpg)
But what do you need?
#hewebAR
Tuesday, July 30, 13
![Page 36: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/36.jpg)
Value your own work.
#hewebAR S/O @unmarketing
Tuesday, July 30, 13
![Page 37: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/37.jpg)
You be a human.
S/O @plautmaayan#hewebAR
Tuesday, July 30, 13
![Page 38: Make It Work - HighEdWeb Arkansas 13](https://reader033.vdocuments.mx/reader033/viewer/2022042813/5458ac83af79592b448b5494/html5/thumbnails/38.jpg)
Get with me...
Tonya Oaks [email protected]@marleysmom501.324.9896
Through the Thou, a person becomes I.Tuesday, July 30, 13