make it an orderly conversationtheorderlyconversation.com/wordpress/wp-content/...sep 16, 2014 ·...
TRANSCRIPT
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Make It an Orderly ConversationChallenging Preconceptions about Everyday Business Presentations
Dale Ludwig, Founder & PresidentGreg Owen-Boger, Vice President
September 16, 2014
©2008
Business Presentations Redefine
© Turpin Communication 2014
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Assumptions that Undermine the ProcessAssumptions that Undermine the Process
Discuss EngagementDiscuss Engagement
Make it an Orderly Conversation
Agenda
Redefine Business PresentationsRedefine Business Presentations
Identify & Adapt to Your Default ApproachIdentify & Adapt to Your Default Approach
Frame the ConversationFrame the Conversation
Ap
ply
to Yo
ur S
itua
tion
Ap
ply
to Yo
ur S
itua
tion
Discuss Techniques to Encourage and Control
the Orderly Conversation
Discuss Techniques to Encourage and Control
the Orderly Conversation
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What this session will NOT do
Assume that all presenters succeed along the
same path
Offer the same old tips and tricks
Offer one-size-fits-all rules
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What this session WILL do
Challenge preconceptions about presenting
Introduce you to new ways of thinking about your
getting-business-done presentations
Make your business presentations easier and
better
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Not “big speeches”
About Our Work
Get B
usin
ess D
one
Every-day business presentations
Practical, results-driven, informal
Wouldn’t mean much to outsiders
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www.TheOrderlyConversation.com/share
Materials Available
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Enter to Win!
Follow @TurpinComm
Tweet something about today’s session using #OPW2014
Retweet or favorite our response to double your chances!
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Who are you?
1. Individual contributor
2. Manager
3. Senior Leader
4. Independent/consultant/small business
Poll About You
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In the Question section:
As a Workplace Professional, how do you want to be
perceived by others?
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Only better.Be yourself.Find your focus.
Adapt to the environment
you’re in.
Allow your personality to shine through.
Take control of your
thoughts.
Excellent communicationis how we get there.
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Assumptions that Undermine the ProcessAssumptions that Undermine the Process
Discuss EngagementDiscuss Engagement
Make it an Orderly Conversation
Agenda
Redefine Business PresentationsRedefine Business Presentations
Identify & Adapt to Your Default ApproachIdentify & Adapt to Your Default Approach
Frame the ConversationFrame the Conversation
Ap
ply
to Yo
ur S
itua
tion
Ap
ply
to Yo
ur S
itua
tion
Discuss Techniques to Encourage and Control
the Orderly Conversation
Discuss Techniques to Encourage and Control
the Orderly Conversation
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What if…we define presentations in a new way?
Not a type of speech
Not a performance
Not merely “conversational”
BUT a type of conversation that is organized &
planned in advance
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What would that mean?R
eth
ink
Define success in a new way
Figure out how to prepare for them
Know how to initiate & manage them
Manage our response to the process
Understand the role visuals play
Reth
ink
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Live or Virtual
Presentations
Training Sessions
Facilitated Discussions
Meetings
Conference Calls
Performance Reviews
1-1 Conversations
Any outcome-oriented
communication event
that is prepared,
well-organized AND takes place
in a responsive,
conversational way.
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In Question Section:
What types of Orderly
Conversations do you lead?
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Assumptions that Undermine the ProcessAssumptions that Undermine the Process
Discuss EngagementDiscuss Engagement
Make it an Orderly Conversation
Agenda
Redefine Business PresentationsRedefine Business Presentations
Identify & Adapt to Your Default ApproachIdentify & Adapt to Your Default Approach
Frame the ConversationFrame the Conversation
Ap
ply
to Yo
ur S
itua
tion
Ap
ply
to Yo
ur S
itua
tion
Discuss Techniques to Encourage and Control
the Orderly Conversation
Discuss Techniques to Encourage and Control
the Orderly Conversation
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Speech VS. Presentation
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Speech VS. Presentation
There is a right way & a wrong way
Design paves the way to success
Perfection is possible & desired
Rehearsal is a must
Assumptions
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The Rehearsal Assumption
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The Rehearsal Reality
Rehearsal Can Increase Nervousness
Repeating Cycle
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Speech VS. Presentation
While speeches may inspire, they create distance between speaker and audience
Orderly Conversations bring speaker and audience together to get business done that day
Must be in the moment, fully engaged & spontaneous
Must build trust & goodwill
Preparation leads to flexible delivery
Slides are used in various ways
Assumptions
There is a right way & a wrong way
Design paves the way to success
Perfection is possible
Rehearsal is a must
Assumptions
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Assumptions that Undermine the ProcessAssumptions that Undermine the Process
Discuss EngagementDiscuss Engagement
Make it an Orderly Conversation
Agenda
Redefine Business PresentationsRedefine Business Presentations
Identify & Adapt to Your Default ApproachIdentify & Adapt to Your Default Approach
Frame the ConversationFrame the Conversation
Ap
ply
to Yo
ur S
itua
tion
Ap
ply
to Yo
ur S
itua
tion
Discuss Techniques to Encourage and Control
the Orderly Conversation
Discuss Techniques to Encourage and Control
the Orderly Conversation
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How Nervous Do You Get?
1. No nervousness
2. Some nervousness
3. A great deal of nervousness
4. Debilitating nervousness
Nervousness Poll
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When We Are NOT Engaged
Nervousness increased because…
We have an internal focus
Worry about being perfect or our “performance”
Think about voice, hands, body
It’s about the slide, not the audience
Miss cues
Focus on what you planned to say, not what needs to be said
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When We Are EngagedNervousness decreased because…
We have an outward focus
We are here, now (in the moment)
See faces
Connected with individuals
In control & comfortable
Know instinctively what to do/say, as in everyday conversation
Talk with, not at
Seek understanding
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TheFunhouse
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Engaged
PausingSettles the mind
Eye ContactMakes the
connection with listeners
Funhouse
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Assumptions that Undermine the ProcessAssumptions that Undermine the Process
Discuss EngagementDiscuss Engagement
Make it an Orderly Conversation
Agenda
Redefine Business PresentationsRedefine Business Presentations
Identify & Adapt to Your Default ApproachIdentify & Adapt to Your Default Approach
Frame the ConversationFrame the Conversation
Ap
ply
to Yo
ur S
itua
tion
Ap
ply
to Yo
ur S
itua
tion
Discuss Techniques to Encourage and Control
the Orderly Conversation
Discuss Techniques to Encourage and Control
the Orderly Conversation
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Your
Default
Approach
Writers Improvisers
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Thrive with organization and preparation.
But can be inflexible and strict during delivery.
Thrive with connection to listeners.
But can lose focus and confuse during delivery.
Writers• Focus goes to the plan.
• Feel there is never enough time to prepare.
• Need structure and predictability.
• Are naturally thorough, careful, detailed and
accurate.
Improvisers• Focus goes to the people.
• Delay preparation until the last minute.
• Need to be spontaneous and engaged.
• Are responsive and unafraid to make last
minute changes.
Who are you more like?
We All Have a Default Approach
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Poll
Which are you more like?
1Writer
2Improviser
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Assessing Your Default as a PresenterWith each pair of statements, choose the one that describes you better. Try not to answer them in terms of how you would like to see yourself, but in terms of how you actually are, or have tended to be in the past.
W I
I feel that if I put a lot of work into my slides, I’ll succeed. O O I feel that slides are just a part of an effective presentation.
Organizing information comes easily to me. O O Speaking to groups comes easily to me.
Whether it’s true or not, I feel I’m more likely to succeed
if I practice my presentation. O O Whether it’s true or not, I feel that I can wing it and be okay.
If I could, I’d deliver my presentation then answer
questions about it. O OIf I could make them that way, my presentations would be
nothing but a series of questions and answers.
Having to make last-minute adjustments to my
presentation frustrates me. O OOne of my fears is delivering my presentation and getting no
response from my audience.
I like preparing more than presenting. O O I like presenting more than preparing.
For me to feel confident, my presentation needs to take
a logical path from A to B to C. O O For me, a successful presentation could follow any path.
I spend a lot of time making sure my presentations are
thorough and accurate. O OEven when I have plenty of time to prepare, I often delay
preparation until the last minute.
I feel confident that my presentations are well organized. O OI feel confident that I can engage my audience in the
conversation.
When I’m delivering a presentation, I often get too wrapped
up in the details of my slides and forget about my audience. O OWhen I’m delivering a presentation, I often lose track of or
get ahead of my slides.
I feel that I am naturally organized. O O I feel that I am naturally disorganized.
Timing the presentation exactly is part of being well prepared. O O I tend to run out of time.
I find it difficult to speak off the cuff. O O Speaking off the cuff is easy for me.
Included in handout at www.theorderlyconversation.com/share
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WriterRecommendations
Trust yourself
Stop trying to be perfect
Prepare to be flexible
ImproviserRecommendations
Accept the audience’s need for structure
Use slide titles to keep you on track
Improvise within the frame
Who are you more like?
We All Have a Default Approach
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Assumptions that Undermine the ProcessAssumptions that Undermine the Process
Discuss EngagementDiscuss Engagement
Make it an Orderly Conversation
Agenda
Redefine Business PresentationsRedefine Business Presentations
Identify & Adapt to Your Default ApproachIdentify & Adapt to Your Default Approach
Frame the ConversationFrame the Conversation
Ap
ply
to Yo
ur S
itua
tion
Ap
ply
to Yo
ur S
itua
tion
Discuss Techniques to Encourage and Control
the Orderly Conversation
Discuss Techniques to Encourage and Control
the Orderly Conversation
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Introduction
Body
Conclusion
Frame the Orderly Conversation
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Two Types of Slides
Framing Slides
structure
Content Slides
data
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Framing Slides - Structure
DirectionPurposeContextReason to Participate
Introduction
Body
ConclusionSummarizeSet Next Steps
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Content Slides - Data
Subject of the Conversation
Introduction
Body
Conclusion
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Why Make the Distinction?
Audience Comfort Zone
Introduction
Body
Conclusion
Your Comfort Zone
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HowBusiness Presenters & Audiences
Use Slides
Glance Test
Document
Read & Studied
Visual Aid
CommunicateQuickly
Notes
Reference for Presenter
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Assumptions that Undermine the ProcessAssumptions that Undermine the Process
Discuss EngagementDiscuss Engagement
Make it an Orderly Conversation
Agenda
Redefine Business PresentationsRedefine Business Presentations
Identify & Adapt to Your Default ApproachIdentify & Adapt to Your Default Approach
Frame the ConversationFrame the Conversation
Ap
ply
to Yo
ur S
itua
tion
Ap
ply
to Yo
ur S
itua
tion
Discuss Techniques to Encourage and Control
the Orderly Conversation
Discuss Techniques to Encourage and Control
the Orderly Conversation
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Skills
Managing the Orderly Conversation(Facilitation)
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It’s an Active Process
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You Need to Make Decisions
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Skills
Managing a Balanced Interaction
Appear openListenUnderstand themDon’t interruptRespect individual needs
Keep everyone in mindKeep them on track
Make it relevantMeet your goalsMake it fruitful
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If Your Preference is to Control
So, be sure to:
Keep their needs in mind
Probe, discuss
Engage individual
B-Key your slide
Open-ended questions
Go where they lead
Dig deeper
Discuss emotions
You may:
Stifle discussions
Interrupt
Skim the surface
Ignore individual’s needs
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If Your Preference is to Encourage
You may:
Let discussions go too long
Get off track
Run out of time
Derailed by individual
So, be sure to:
Keep goal in mind
Refer to agenda
Be concise
Engage the group
Ask closed questions
Use parking lot
Summarize & go on
Acknowledge emotions
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Remain EngagedPause to Think
Monitor Their Interest & Mood
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Dale Ludwig
Greg Owen-Boger
©2008
Follow @TurpinComm
Tweet something about today’s session using #OPW2014
Retweet or favorite our response to double your chances!
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TakeawaysChallenge preconceptions
about presenting
Introduce you to
new ways of thinking
about your getting-business-done
presentations
Make your business
presentations easier and
better
?
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Make It an Orderly ConversationChallenging Preconceptions about Everyday Business Presentations
Dale Ludwig, Founder & PresidentGreg Owen-Boger, Vice President
©2008
Business Presentations Redefine
© Turpin Communication 2014
773-294-1566
TheOrderlyConversation.com