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Make Good Governance through e-Governance

LALTHLAMUANA5th march, 2014

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DEFINITION

Good Governance is the

process by which public

institutions take

decisions in consultation

with Stakeholders to

coordinate (or govern)

public affairs and manage

public resources

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CHARACTERISTICS OF GOOD GOVERNANCE

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1. PARTICIPATION

PUBLIC PARTICIPATION

Design and Implementation

Public Meeting Interview Key

Stakeholder Engage Community Build Trust in the

Process Create Public Support

for the Plan Audit the Project Jointly

ONLINE PARTICIPATION

CHECKLIST

Skill Time Desire Interest Knowledge

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2. CONSENSUS

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3. EFFICIENCY & EFFECTIVENESS

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4. RESPONSIVENESS

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5. TRANSPARENCY

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6. ACCOUNTABILITY

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7. RULES OF LAW

Access to Public

Services

Political Recovery

Economic Recovery

Safety & Security

Rules of Law

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8. EQUITY AND INCLUSIVENESS

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ISO 9001:2008 & IS 15700:2005

• ISO9001 is an internationally recognized and well understood

standard. It is the most widely adopted Quality Management

System (QMS) -management processes, core processes and

support processes. That is, it covers all aspects of departmental

mandate and functioning.

• IS 15700 is mainly focus on service delivery aspects of the

Department. It has been developed by Bureau of Indian Standards

(BIS) and is not known outside India. IS 15700 is applicable only

for public sector organization for ensuring (a) Service Quality, (b)

Public Grievance Redressal, (c) Citizen Interface

G-Governance is a journey, Not the destination….