major general amy s. courter national commander

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Major General Amy S. Courter Major General Amy S. Courter National Commander National Commander Don Rowland Don Rowland Executive Director Executive Director Colonel William Ward Colonel William Ward CAP-USAF Commander CAP-USAF Commander

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Major General Amy S. Courter National Commander. Don Rowland Executive Director. Colonel William Ward CAP-USAF Commander. Current Membership and Resources. +6.5%. 915 Vehicles. 4,575 Mobile Radios. 550 Aircraft & 55 Gliders. 57,969 Members. 14,100 Portables. 34,736 Officers. - PowerPoint PPT Presentation

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Page 1: Major General Amy S. Courter National Commander

Major General Amy S. CourterMajor General Amy S. CourterNational Commander National Commander

Don RowlandDon RowlandExecutive DirectorExecutive Director

Colonel William WardColonel William WardCAP-USAF CommanderCAP-USAF Commander

Page 2: Major General Amy S. Courter National Commander

Current Membership and Current Membership and ResourcesResources

57,969 Members

34,736 Officers23,233 Cadets

915Vehicles

4,575

Mobile Radios

14,100

Portables

550 Aircraft

&

55 Gliders

2,000 Fixed

Land Radios

+6.5%

Page 3: Major General Amy S. Courter National Commander

FY07FY07 FY08FY08 FY09FY09 (YTD)(YTD)

A/C accidents/100k hrs 3.87 2.84 3.34A/C accidents/100k hrs 3.87 2.84 3.34 A/C incidentsA/C incidents 50 50 88 86 88 86 FatalitiesFatalities 3 3 2 1 2 1 A/C Repair CostsA/C Repair Costs $219k $685k $785k $219k $685k $785k

Vehicle accidentsVehicle accidents 2 2 1 1 1 1

Vehicle incidentsVehicle incidents 15 15 20 22 20 22

Bodily injury accidentBodily injury accident 8 8 19 10 19 10

Bodily injury incidentBodily injury incident 31 37 58 31 37 58

Safety of our MembersSafety of our Members

Page 4: Major General Amy S. Courter National Commander

Accident SummaryAccident Summary

AircraftAircraft Aircraft destroyed during ski takeoff trainingAircraft destroyed during ski takeoff training Severe damage when aircraft pitched up following takeoffSevere damage when aircraft pitched up following takeoff Severe damage when aircraft left runway after landingSevere damage when aircraft left runway after landing

VehicleVehicle POV blew tire – FatalityPOV blew tire – Fatality

Bodily InjuriesBodily Injuries Heart Attack – 1Heart Attack – 1 Broken Bones (Senior members) - 3Broken Bones (Senior members) - 3

• Broken Bones (Cadet members) - 6Broken Bones (Cadet members) - 6

Safety of our MembersSafety of our Members

Page 5: Major General Amy S. Courter National Commander

Safety VectorsSafety Vectors

Involving HQ, Air Force Safety CenterInvolving HQ, Air Force Safety Center

Need more and diverse educational tools, or will Need more and diverse educational tools, or will necessitate more investigations & assessmentsnecessitate more investigations & assessments

Working on hiring full-time NHQ Chief of SafetyWorking on hiring full-time NHQ Chief of Safety

On-line mishap reporting system now 2.5 years oldOn-line mishap reporting system now 2.5 years old

Zero a/c maintenance issues found at pre-flight Zero a/c maintenance issues found at pre-flight inspectionsinspections

Talking to AF Safety Center about tools to include CAP Talking to AF Safety Center about tools to include CAP safety recordsafety record

Page 6: Major General Amy S. Courter National Commander

Missions/ExercisesMissions/Exercises

Oct - Aug AF Mission Flying Hour ComparisonOct - Aug AF Mission Flying Hour Comparison

FY08 FY09 % Diff

Air Defense 1,449 2,108 45%

Drug Interdiction 7,686 9,547 24%Range Support 464 525 13%

Route Survey 687 725 6%

DSCA/DR 1,001 643 - 36%SAR 3,652 2,591 - 29%

Other/HLS 525 678 29%Trng/Prof 24,604 24,378 - 1%

Total 40,068 41,195 3%

Page 7: Major General Amy S. Courter National Commander

Orientation FlightsOrientation Flights Orientation Flying HoursOrientation Flying Hours

FY08 FY09 % DiffAFROTC 2,410 2,778 + 15%AFJROTC 323* 861 + 167%CAP 9,329 10,525 + 13%

Total CAP cadets flown: 18,265 21,113 + 16% (front & back seat)

* FY08 Program began in March 08

Page 8: Major General Amy S. Courter National Commander

Aerospace EducationAerospace Education 1,085 Aerospace Education Excellence (AEX) Award 1,085 Aerospace Education Excellence (AEX) Award

Participants in 2009Participants in 2009 428 CAP Units - impacting over 8,000 cadet/senior members428 CAP Units - impacting over 8,000 cadet/senior members 657 Classrooms - AE outreach to over 30,000 students657 Classrooms - AE outreach to over 30,000 students

Fly-a-Teacher ProgramFly-a-Teacher Program 257 teachers flown to date in 2009257 teachers flown to date in 2009 19 wings participated19 wings participated Teacher outreach - approximately 12,000 studentsTeacher outreach - approximately 12,000 students

1,536 Aerospace Education Members (AEMs)1,536 Aerospace Education Members (AEMs) New program initiatives started in 2007New program initiatives started in 2007 150% growth in members since 2007150% growth in members since 2007 Over 70,000 students impacted annuallyOver 70,000 students impacted annually

Three 2009 AEO Schools CompletedThree 2009 AEO Schools Completed 90 national attendees in Florida, Ohio and Oregon AEO 90 national attendees in Florida, Ohio and Oregon AEO

schoolsschools Result – improved AE “Plans of Action” in Squadrons, Result – improved AE “Plans of Action” in Squadrons,

Groups and WingsGroups and Wings

Page 9: Major General Amy S. Courter National Commander

Cadet ProgramsCadet Programs Visit the “Cadet Blog” on CAP’s WebsiteVisit the “Cadet Blog” on CAP’s Website

Stay in touch with current events in cadet programsStay in touch with current events in cadet programs

Summer Mailout CompletedSummer Mailout Completed All Cadet Program resources mailed to every All Cadet Program resources mailed to every cadet and composite unit in June 2009cadet and composite unit in June 2009

Online Testing Making ProgressOnline Testing Making Progress Achievement tests available online April 2010Achievement tests available online April 2010

““Learn to Lead”Learn to Lead” Textbooks in Development Textbooks in Development Target date for Volumes I and II is April 2010Target date for Volumes I and II is April 2010

CyberPatriot Gearing Up for this FallCyberPatriot Gearing Up for this Fall AFA Partnership with CAP and AFJROTCAFA Partnership with CAP and AFJROTC Online computer network defense program Online computer network defense program 88 CAP cadet teams participating88 CAP cadet teams participating

Cadet After-School Program GuidanceCadet After-School Program Guidance New guide to help establish middle/high school squadrons New guide to help establish middle/high school squadrons

is under development. Target date is April 2010is under development. Target date is April 2010

Page 10: Major General Amy S. Courter National Commander

Drug Demand ReductionDrug Demand Reduction

Supports President’s National Drug Control Supports President’s National Drug Control StrategyStrategy

Awareness fosters drug-free environment in CAPAwareness fosters drug-free environment in CAP

580 squadrons actively promote the program580 squadrons actively promote the program 7,950 cadets and 4,968 senior members 7,950 cadets and 4,968 senior members

participated in DDR activities participated in DDR activities Partnered with 60 local substance abuse Partnered with 60 local substance abuse

prevention agencies & coalitionsprevention agencies & coalitions

““FIT FOR FLYING” Module in DevelopmentFIT FOR FLYING” Module in Development Target date – November 2009Target date – November 2009

Page 11: Major General Amy S. Courter National Commander

School Enrichment ProgramsSchool Enrichment Programs

Aerospace Connections in Education (ACE) Program for Grades K-6Aerospace Connections in Education (ACE) Program for Grades K-6 2008-2009 school year participation:2008-2009 school year participation: * 30 schools, 300 teachers, 7,000 students* 30 schools, 300 teachers, 7,000 students Two-year prototype program completeTwo-year prototype program complete Now open to any school in the nationNow open to any school in the nation Unit/Wing support encouragedUnit/Wing support encouraged

School Cadet Program for Grades 6-12 School Cadet Program for Grades 6-12 66 current “800” charter (school) units66 current “800” charter (school) units 19 wings with units19 wings with units 1,821 cadets / 268 senior leaders1,821 cadets / 268 senior leaders Program growth expected in 2010:Program growth expected in 2010: * Curriculum aligned with National * Curriculum aligned with National Academic StandardsAcademic Standards * Focus will be after-school, aviation-oriented, * Focus will be after-school, aviation-oriented, youth developmentyouth development

Page 12: Major General Amy S. Courter National Commander

CAP e-Learning InitiativesCAP e-Learning Initiatives

Visit CAP Knowledgebase for HelpVisit CAP Knowledgebase for Help Job Performance Support available 24/7Job Performance Support available 24/7 Over 1,800 active answers in the databaseOver 1,800 active answers in the database Averaging over 8,500 site visits per weekAveraging over 8,500 site visits per week Over 11,000 answers viewed each weekOver 11,000 answers viewed each week

CAP Online Learning Management System (LMS)CAP Online Learning Management System (LMS) Blackboard ProSites Prototype Dec 08Blackboard ProSites Prototype Dec 08 Online Learning Program Manager hired April 09 Online Learning Program Manager hired April 09 Currently training staff / building Blackboard online contentCurrently training staff / building Blackboard online content Content in development – Safety, IG, LGContent in development – Safety, IG, LG

Page 13: Major General Amy S. Courter National Commander

Professional DevelopmentProfessional Development

Organizational ExcellenceOrganizational Excellence

2008 National Staff College2008 National Staff College 76 Graduates 76 Graduates ’’09 Course scheduled for 17 – 24 Oct09 Course scheduled for 17 – 24 Oct

2009 Wing Commander Course2009 Wing Commander Course 14 Graduates 14 Graduates

New CAP Officer Basic CourseNew CAP Officer Basic Course Beta testing begins this fallBeta testing begins this fall Ready for enrollment by the end of 2009Ready for enrollment by the end of 2009

Page 14: Major General Amy S. Courter National Commander

Partnership DevelopmentPartnership Development

Corporate Sponsorships:Corporate Sponsorships: Air Force AssociationAir Force Association Evergreen AviationEvergreen Aviation Wreaths Across AmericaWreaths Across America

Local Resources:Local Resources: Chamber of Commerce, Better Business Bureau, Chamber of Commerce, Better Business Bureau,

Schools (public, private and home school), Schools (public, private and home school), Hospitals, Nursing Homes, Shelters, Red Cross, Hospitals, Nursing Homes, Shelters, Red Cross, Habitat for Humanity, Police and Fire Habitat for Humanity, Police and Fire DepartmentsDepartments

Page 15: Major General Amy S. Courter National Commander

CAP Legislative CAP Legislative Update Update

Federal IssuesFederal Issues Indications of support from over 120 Members of Indications of support from over 120 Members of

Congress for two CAP legislative initiativesCongress for two CAP legislative initiatives Restoration of $4.4M cut from the budget Restoration of $4.4M cut from the budget CAP Homeland Security BillCAP Homeland Security Bill

For 2010, DOD requested $22.4 million for CAP For 2010, DOD requested $22.4 million for CAP Operations and MaintenanceOperations and Maintenance CAP has asked Congress to restore $4.4M in CAP has asked Congress to restore $4.4M in

order to maintain an adequate budget baseline of order to maintain an adequate budget baseline of $26.8M$26.8M

In July, the House passed its defense In July, the House passed its defense appropriations bill, with $4M restored to the budget appropriations bill, with $4M restored to the budget and an additional $5M for aircraft and an additional $5M for aircraft

6 Senators have requested the $4.4M to be 6 Senators have requested the $4.4M to be restored and additional funds for aircraftrestored and additional funds for aircraft

Page 16: Major General Amy S. Courter National Commander

CAP Legislative CAP Legislative Update Update

Substantial progress has been made on the CAP Homeland Substantial progress has been made on the CAP Homeland Security Bill, which asks the GAO to conduct a study.Security Bill, which asks the GAO to conduct a study. HR1178 passed the House on 12 May and S704 is awaiting action in the HR1178 passed the House on 12 May and S704 is awaiting action in the

Homeland Security and Government Affairs Committee.Homeland Security and Government Affairs Committee.

State IssuesState Issues

17 states currently have legislation that allows members to take 17 states currently have legislation that allows members to take protective leave when performing CAP duties. protective leave when performing CAP duties.

Additional states (CA, FL, ME, WI) have current bills on the floor, Additional states (CA, FL, ME, WI) have current bills on the floor, which would allow protective leave.which would allow protective leave.

Page 17: Major General Amy S. Courter National Commander

39%

2%5%

54%

Cadets

Seniors

Special Events

Interest & MiscIncome

$2,291,685$2,291,685

FY10 Corporate IncomeFY10 Corporate Income

Page 18: Major General Amy S. Courter National Commander

37%

15%1% 3%

6%

28%

10%

Cadets

Seniors

Travel & Support

Special Events

Contingency

Cash Reserve

Public Awareness& Memb Develop$2,291,685$2,291,685

FY10 Corporate ExpensesFY10 Corporate Expenses

Page 19: Major General Amy S. Courter National Commander

13%

48% 13%

11% 11% 4%

AerospaceEducationCadetProgramsMissions

WingAdministratorsAdmin/ Other

ProfessionalDevelopment

$22,433,000$22,433,000

FY10 Appropriated Financial FY10 Appropriated Financial PlanPlan

Page 20: Major General Amy S. Courter National Commander

Equipment UpgradesEquipment Upgrades

New vehicles purchasedNew vehicles purchased 2008 - 362008 - 36 2009 - 382009 - 38

New planes purchasedNew planes purchased 2008 - 162008 - 16 2009 - 192009 - 19

$33M in communication equipment$33M in communication equipment 325 computers placed325 computers placed

into the field each yearinto the field each year

Page 21: Major General Amy S. Courter National Commander

Consolidated MaintenanceConsolidated Maintenance

Improved overall maintenance qualityImproved overall maintenance quality Leveraged volume discountLeveraged volume discount Standardized maintenance costsStandardized maintenance costs Resulting in substantial cost avoidanceResulting in substantial cost avoidance

Page 22: Major General Amy S. Courter National Commander

Refurbished PlanesRefurbished Planes

Page 23: Major General Amy S. Courter National Commander

Operational Resource Management Operational Resource Management SystemSystem

Replaces CATS & CEMS inventory systemsReplaces CATS & CEMS inventory systems Changeover resulted from A-133 Single Audit finding Changeover resulted from A-133 Single Audit finding CEMS used as benchmark for new systemCEMS used as benchmark for new system

Scheduled for 1 October launchScheduled for 1 October launch Simultaneous with CAPR 174-1 releaseSimultaneous with CAPR 174-1 release

New system eliminates paper recordkeepingNew system eliminates paper recordkeeping Accommodates scanned document uploadAccommodates scanned document upload ORMS is your property fileORMS is your property file

All transactions & processes will be onlineAll transactions & processes will be online Report of SurveyReport of Survey Annual InventoryAnnual Inventory Individual IssueIndividual Issue

Page 24: Major General Amy S. Courter National Commander

Easier NavigationEasier Navigation

Effective online presence Effective online presence for prospective members for prospective members and public awarenessand public awareness

Internal site with separate Internal site with separate link for member accesslink for member access

Streamlined for members Streamlined for members needsneeds

New CAP WebsiteNew CAP Website

www.gocivilairpatrol.comwww.gocivilairpatrol.com

www.capmembers.comwww.capmembers.com

Page 25: Major General Amy S. Courter National Commander
Page 26: Major General Amy S. Courter National Commander

Public AwarenessPublic Awareness PAO’s Critical Key to SuccessPAO’s Critical Key to Success

Tell your story locally & regionallyTell your story locally & regionally

Build Value & ReputationBuild Value & Reputation

Friend-raising Friend-raising beforebefore Fund-raising Fund-raising

Provides meaningful activities at unit levelProvides meaningful activities at unit level Morale builder for cadets & seniorsMorale builder for cadets & seniors

Page 27: Major General Amy S. Courter National Commander

Audit AnalysisAudit Analysis Questioned Qualified Qualified Findings Costs Audit Single Audit

2001 14 $35,449 Yes Yes2002 15 $47,693 Yes Yes2003 7 0 Yes Yes2004 6 0 Yes No2005 4 0 Yes No2006 4 0 Yes No2007 5 0 Yes No2008 0 0 No No

““In our opinion, the financial statements referred to above present fairly, in all In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position of Civil Air Patrol as of September 30, material respects, the financial position of Civil Air Patrol as of September 30, 2008, and the changes in its net assets and its cash flows for the year then 2008, and the changes in its net assets and its cash flows for the year then ended in conformity with accounting principles generally accepted in the United ended in conformity with accounting principles generally accepted in the United States of America.”States of America.”Billy Daniels, a certified public accountant and certified government financial Billy Daniels, a certified public accountant and certified government financial manager with Wilson, Price, Barranco, Blankenship and Billingsley, P.C.manager with Wilson, Price, Barranco, Blankenship and Billingsley, P.C.

Page 28: Major General Amy S. Courter National Commander

Audit AnalysisAudit Analysis

Unqualified audit of entire CAP organizationUnqualified audit of entire CAP organization

““A dedicated corporate staff responded with the training and A dedicated corporate staff responded with the training and resources to succeed. A command staff responded with the resources to succeed. A command staff responded with the leadership and, ultimately, a diligent army of volunteers leadership and, ultimately, a diligent army of volunteers responded and made it work. The commitment of these responded and made it work. The commitment of these team players has ensured success and illustrated financial team players has ensured success and illustrated financial accountability to the stakeholders. Witnessing an accountability to the stakeholders. Witnessing an organization such as CAP emerge over the last few years organization such as CAP emerge over the last few years with an unqualified audit has been one of the highlights of with an unqualified audit has been one of the highlights of my career.”my career.”Billy Daniels, a certified public accountant and certified government financial Billy Daniels, a certified public accountant and certified government financial manager with Wilson, Price, Barranco, Blankenship and Billingsley, P.C.manager with Wilson, Price, Barranco, Blankenship and Billingsley, P.C.

Page 29: Major General Amy S. Courter National Commander

AF allocated $5+M for complete renovation of the NHQ AF allocated $5+M for complete renovation of the NHQ building in FY09. It will contain a new floor plan, plumbing, building in FY09. It will contain a new floor plan, plumbing, wiring, lighting, insulation and HVAC.wiring, lighting, insulation and HVAC. Plan removes unusable mechanical rooms and original Plan removes unusable mechanical rooms and original

dispensaries left from the building’s original hospital design.dispensaries left from the building’s original hospital design. New “Heritage Center” will display important CAP documents and New “Heritage Center” will display important CAP documents and

artifacts, and provides new conference center.artifacts, and provides new conference center.

Project is on schedule, with a planned completion date of 25 Project is on schedule, with a planned completion date of 25 Jan.Jan.

Funding does not include furnishings, estimated at $500k.Funding does not include furnishings, estimated at $500k. Jan. project completion timing makes end of year funding not Jan. project completion timing makes end of year funding not

possible.possible. Fallback plan is to use current furniture and replace remainder Fallback plan is to use current furniture and replace remainder

over a 3-year cycle. (one floor per year)over a 3-year cycle. (one floor per year)

NHQ RenovationNHQ Renovation

Page 30: Major General Amy S. Courter National Commander

Holm Center RealignmentHolm Center Realignment CAP-USAF and CAP joined Air University’s Holm Center for Officer Accessions & CAP-USAF and CAP joined Air University’s Holm Center for Officer Accessions &

Citizenship DevelopmentCitizenship Development Holm Center formerly called AFOATS (ROTC, OTS, JROTC)Holm Center formerly called AFOATS (ROTC, OTS, JROTC) Effective 11 June 2009Effective 11 June 2009 CAP-USAF remains the Air Force program office for the Cooperative Agreement & CAP-USAF remains the Air Force program office for the Cooperative Agreement &

Statement of Work. Mission approvals remain the sameStatement of Work. Mission approvals remain the same

The realignment provides CAP the following benefits:The realignment provides CAP the following benefits: Brig Gen advocate for CAP/CAP-USAF issuesBrig Gen advocate for CAP/CAP-USAF issues Mitigates competing interests, and allows better coordination and combination of Mitigates competing interests, and allows better coordination and combination of

curriculacurricula Provides a better structure for teaching teamwork, citizenship, discipline, fitness, as well Provides a better structure for teaching teamwork, citizenship, discipline, fitness, as well

as customs and courtesiesas customs and courtesies Creates opportunities for cadets from each program to attend the same encampmentsCreates opportunities for cadets from each program to attend the same encampments Access to Holm Center facilities (OTS dorms for National Staff College)Access to Holm Center facilities (OTS dorms for National Staff College)

Page 31: Major General Amy S. Courter National Commander

CAP-USAF PersonnelCAP-USAF Personnel IntroductionsIntroductions

PBD 720 Manpower CutsPBD 720 Manpower Cuts Loss of Director of Training billets; additional cuts at HQLoss of Director of Training billets; additional cuts at HQ

Rated Manning Shortfalls Rated Manning Shortfalls Challenges keeping LR Director of Operations billets filledChallenges keeping LR Director of Operations billets filled CAP-USAF Director of Operations deployedCAP-USAF Director of Operations deployed

Challenges with Reservist ParticipationChallenges with Reservist Participation Loss of funded reservist billetsLoss of funded reservist billets No man-day allocation for trainingNo man-day allocation for training Fewer anticipated man-days for mission activitiesFewer anticipated man-days for mission activities

Committed to full Support, Liaison and OversightCommitted to full Support, Liaison and Oversight Will require creative tactical solutionsWill require creative tactical solutions Working strategic level solutions in conjunction with SAF/MRRWorking strategic level solutions in conjunction with SAF/MRR

Page 32: Major General Amy S. Courter National Commander

Surrogate PredatorSurrogate Predator

Air Combat Command requires high-fidelity training for Predator Air Combat Command requires high-fidelity training for Predator ground controllers from all servicesground controllers from all services Currently provided by contractor at great expenseCurrently provided by contractor at great expense CAP can perform the mission for a fraction of the costCAP can perform the mission for a fraction of the cost

Requires aircraft modificationRequires aircraft modification Extended range fuel tank, sensor package and ROVER transmitterExtended range fuel tank, sensor package and ROVER transmitter

First aircraft delivered in September; second in late OctoberFirst aircraft delivered in September; second in late October Operations are scheduled to begin in LA in Oct; in NV in early 2010Operations are scheduled to begin in LA in Oct; in NV in early 2010

Page 33: Major General Amy S. Courter National Commander

Full Motion Video for DSCAFull Motion Video for DSCA AFNORTH Commander InitiativeAFNORTH Commander Initiative

Requirement for near real-time imagery during natural disastersRequirement for near real-time imagery during natural disasters Will support AF & Joint decision makers, as well as Federal, State Will support AF & Joint decision makers, as well as Federal, State

and Local emergency management agenciesand Local emergency management agencies Vision for 20 systems stationed around the countryVision for 20 systems stationed around the country

Army SMDC Battle Lab EffortsArmy SMDC Battle Lab Efforts Involvement began during 2008 hurricane seasonInvolvement began during 2008 hurricane season Integrated/transmitted handheld video and GPSIntegrated/transmitted handheld video and GPS Progress since 2008 includes software/hardware backbone for Progress since 2008 includes software/hardware backbone for

transmitting/archiving integrated imagery and GPS data from a transmitting/archiving integrated imagery and GPS data from a variety of sensors through a variety of transmission methodsvariety of sensors through a variety of transmission methods

Intermediate stepIntermediate step 20 “go kits” w/integration backbone, OTS sensors, server solution20 “go kits” w/integration backbone, OTS sensors, server solution

Long term plan: 20 turret mounted sensor packagesLong term plan: 20 turret mounted sensor packages Funding is a challengeFunding is a challenge AFNORTH/CC is investigating funding possibilitiesAFNORTH/CC is investigating funding possibilities

Page 34: Major General Amy S. Courter National Commander

Continuously ImprovingContinuously Improving

Strategic PlanStrategic PlanWe chose to plan and set the course for

Civil Air Patrol carefully yet with speed; not only to go where we wanted to go but also aligned with where our communities and our partners will need us to be… LTOs

Motivate, while Protecting our MembersMotivate, while Protecting our Members

Build Partnerships for FutureBuild Partnerships for Future

Page 35: Major General Amy S. Courter National Commander

Strategic ScorecardStrategic Scorecard

Page 36: Major General Amy S. Courter National Commander

Strategic ScorecardStrategic Scorecard

Page 37: Major General Amy S. Courter National Commander

Strategic ScorecardStrategic Scorecard

Page 38: Major General Amy S. Courter National Commander

Strategic ScorecardStrategic Scorecard

Page 39: Major General Amy S. Courter National Commander

Strategic ScorecardStrategic Scorecard

Page 40: Major General Amy S. Courter National Commander

Memberships - PaidMemberships - Paid

Page 41: Major General Amy S. Courter National Commander

An Eye to the FutureAn Eye to the Future

Safety and Public TrustSafety and Public Trust Long Term Objectives translated into Long Term Objectives translated into

Flight Plan of Short Term ObjectivesFlight Plan of Short Term Objectives Partnerships and Problem-SolvingPartnerships and Problem-Solving Streamline ProcessesStreamline Processes Governance – Culture and ProcessGovernance – Culture and Process Listen to the Leaders and other MembersListen to the Leaders and other Members Meet Expectations ConsistentlyMeet Expectations Consistently

Page 42: Major General Amy S. Courter National Commander

Citizens Serving Communities – Citizens Serving Communities – Above Above and Beyondand Beyond