Majkrosoft servisna platforma namenjena javnim institucijama i građanima (CSP Platforma) Slaviša Ilić, Solutions Specialist

Najveći izazovi javnog sektora u svetu

Krug izazova

Građani i privredni subjekti

Zaposleni u JS Menadžeri u JS

• Šta je moj cilj? • Resursi na raspolaganju? • Trenutne performanse? • Kako poboljšati?

• Šta treba da uradim? • Koga da pitam? • Gde treba da idem?

• Koga opslužujem? • Kako da pružim servis? • Koje alate koristim?

Rezultati Kapacitet

Efikasna interakcija

3

Kako Majkrosoft može pomoći javnom sektoru

• Bolje korišćenje resursa, efikasnije usluge građanima.

• Korišenje inovacija na polju sigurnosti, pouzdanosti i visoke

dostupnosti podataka.

• Ubrzati modernizaciju javnog sektora u smislu primene fleksibilnih i

interoperabilnih poslovnih rešenja.

• Korišćenje različitih kanala komunikacije i interakcije.

• Omogućiti građanima elektronske servise i informacije kojima

mogu pristupiti u bilo koje vreme i sa bilo kog mesta.

• Omogućiti dvosmernu komunikaciju sa građanima.

• Nova radna mesta i nove prilike za investicije.

• Pomoć u smislu obuke i pristupa novim tehnologijama za

nezaposlene.

• Partnerstvo u segmentu obrazovanja sa nacionalnim vladama,

školama i profesorima.

CSP Platforma

Ključni izazovi

Ljudi i procesi

Aplikativna

rešenja

Tehnologija /

Infrastruktura

Naša vizija

Pomoći državnim,

regionalnim i lokalnim

institucijama da kroz

zajedničko partnerstvo sa

Majkrosoftom pruže bolje

usluge svojim građanima

koristeći nova rešenja

Infrastruktura – Microsoft Cloud

Windows Server Platforma

Bezbednost

Upravljanje i kontrola

Integracija

Desktop Servisi

Objedinjene Komunikacije

CSP

Interoperabilnost: Mogućnost da raznorodni

sistemi rade zajedno i na taj način povećaju

poslovnu vrednost.

Interoperabilnost

Majkrosoft poslovna rešenja

Interni portali

Upravljanje performansama

Benefiti CSP Platforme

Local government applications

CEO

Operations Land Social Care

Finance HR

Assess Assign Manage

Građani

Integrisani

servisi

Privreda

Brži

administrativni

procesi

Zaposleni

Efikasni alati,

pristup ažurnim

podacima

Menadžeri

Tačne i pravovremene

informacije

1. Kvalitet

servisa

2. Produktivnost

i efikasnost

3. Prave

odluke

Uprava Carina Republike Srbije – Internet portal http://www.carina.rs

Rezultat – jednostavniji život za sve

Zaposleni u JS

Građani i

privredni subjekti

Menadžeri u JS

Produktivnost

Zadovoljstvo

dostupnim servisima

Podrška u donošenju

odluka

Government/Citizen Interaction Cases Descriptions

Citizen Portals

Biscay Provincial Authority, Spain Microsoft and WISeKey partnership to deploy the Regional Government of Biscay‘s delivery of CSP platform, including citizen e-ID for 1.2 millions of citizens.

Royal Borough of Kingston Area Council Saves More Than £5 Million Over Three Years

with Services Solution.

Centre Wellington Case Study (CA) Centre Wellington centralizes data and improves citizen service

with Microsoft CRM.

Citizen contact centers

City of London The City of London needed a system to track citizen contact,

manage city hospitality events and to store election data base

information for their businesses. Microsoft Dynamics CRM

integrated information from 19 different departments to

become more responsive to customer needs

City of Milan The Contact Center created by the City of Milan receives

almost two million calls per year. In order to streamline call

processing and deliver better municipal services, the city set up

a dedicated phone number for city services and deployed

Microsoft Dynamics® CRM as part of the Microsoft® Citizen

Service Platform solution

Customer Evidence

Government Worker Productivity Cases Descriptions

Performance Management

U.S. Department of Transportation Maritime Administration Maritime agency provides real-time data with enhanced visualization technology.

Energy Services Regulatory Authority Microsoft solution makes it easier for ERSE to oversee energy

markets.

City of Bergen City government moves to efficient, environment-friendly

paperless meetings.

Compliance and Accountability

Ebersberg District Administration District administration realizes financial transparence,

accountability, and control.

Alabama Medicaid Agency Alabama Medicaid Agency cut time spent on identity

management by 75%.

Town of Claremont (Australia) Meridio, a Microsoft product-based Electronic Document

Management and Records Management solution, enables the

Town of Claremont to meet legislative and regulatory

compliance.

Communications and Collaboration

Tampa Police Department Innovative technology helps Tampa Police raise security and lower costs at the Super Bowl.

City of Calgary The City of Calgary prepares for a future of citizen service

delivery with the help of SharePoint 2007, Office

Communications Server 2007, and Office 2007.

Swiss Council for Accident Prevention (bfu), Switzerland Swiss Safety Council enhances unified communications and

improves productivity.

Customer Evidence

Optimizing Gov IT Infrastructure Cases Descriptions

Asset Consolidation and Management

Tel Aviv Municipality Tel Aviv Municipality enhances flexibility and reduces costs with virtualization.

State of Indiana State of Indiana saves US$14 million, boosts IT reliability, and

offers new services for residents.

Perth and Kinross Council (Scotland) Scottish Council saves £100,000 in the first year by virtualizing

server estate.

Optimized Desktop

East Lothian Council U.K. local authority saves £80,000 on infrastructure with

virtualized servers.

City of Miami, FL City of Miami uses Windows 7 platform to improve city

services with less budget.

Center for the Study of the Presidency and Congress Workflow speeds up for government policy think tank

situation.

Cloud and On-Premises Security and Privacy

London Borough of Newham London Borough of Newham pioneers large-scale implementation for identity management.

City of Carlsbad City government uses online services for messaging and saves

40% annually.

Landratsamt Bayreuth (Germany) Municipal government uses virtualization solution to reduce

costs and tighten security.

Customer Evidence