maintenance training at delta 2013
DESCRIPTION
EAMTC SeminarTRANSCRIPT
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Delta TechOps Training
Maintenance
Training at Delta
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Delta TechOps Training
George Hale - Type Training
Brett Haupt - Professional Facilitation
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Delta TechOps Training
Maintenance
Training at Delta
160 Million Passengers Each Year
16,000 Daily Flights Worldwide
80,000 Employees
710 Aircraft
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Delta TechOps Training
Recent Changes
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Delta TechOps Training
Teaching Methods
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Delta TechOps Training
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Delta TechOps Training
Average Retention Rates
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Delta TechOps Training
Satisfied with Training?
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Delta TechOps Training
Test Time
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Delta TechOps Training
b
a Which line is the longest ‘a’ or ‘b’ ?
Arrow Question
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Delta TechOps Training
Aircraft Type Courses for Both FAA and EASA
11 Different Fleet Types
A319/320 B747 DC 9 A330 B757 MD 88 B717 B767 MD 90
B737 B777
Specialty Courses
Safety & Environmental Professional Facilitation Human Factors
Enhanced Skills Training
Structures Composites Welding Soldering Avionics EWIS
TechOps Training
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Delta TechOps Training
A319/320 A330 B737
B767 B777 B757
EASA Programs
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Delta TechOps Training
Who do we select for an aircraft fleet instructor position?
• A & P License • Aircraft Maintenance Experience • Basic Presentation Skills
• Years of Teaching • Perfect Presentation Skills • No Aircraft Experience
Our Instructors
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Delta TechOps Training
Instructor/Examiner/ Practical Assessor
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Delta TechOps Training
We Teach Nose-to-Tail
All ATA Chapters
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Delta TechOps Training
Proficiency In All Chapters
24 to 36 Months
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Delta TechOps Training
Instructor / Developer
Technical Publications
Books & Manuals
In PDF File Format
Adobe
Illustrator
Adobe
Photoshop
Color Presentations &
Class Handouts
In PDF File Format
Microsoft
Publisher
Adobe
Framemaker I am responsible for all course content
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Delta TechOps Training
Subject Matter Experts
Pilots and In-Flight Service
Delta Operations
Simulator Maintenance Aircraft Maintenance
How may I help you?
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Delta TechOps Training
We deliver the information
to the students. . .
But
Do they understand it?
The Students
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Delta TechOps Training Delta TechOps Training
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Delta TechOps Training
Our students have a wide range of experience
The Students
“I’m so excited to be here!” “Been there, done that!”
Anywhere from 2 years to 35 plus years in the industry
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Delta TechOps Training
4 Generations- Workforce Values
Traditionalists
Workforce Values:
• Recognition
• Conformity
• Discipline
Before 1946
Baby Boomers
Workforce Values:
• Optimism
• Involvement
• Hard Work
1946-1964
Generation X
Workforce Values:
• Skepticism
• Fun
• Informality
1965-1982
Generation Y
Workforce Values:
• Social & Networking
• Confidence
• Extreme Fun
1983-1993
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Delta TechOps Training
4 Generations- Training Motivations
Traditionalists
Learning Motivation:
•Relevant to:
Organizational goals
• Public recognition
Generation X
Learning Motivation:
• Relevant to:
Personal goals
• Instructor recognition
Baby Boomers
Learning Motivation:
• Relevant to:
Career goals
• Public & peer recognition
Generation Y
Learning Motivation:
• Fast track to success
• Networking
opportunities
Before 1946
1946-1964
1965-1982
1983-1993
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Delta TechOps Training
Typical Training Day- B767 Course
Classroom Lecture & Discussion
Computer Based Training
Maintenance Manual Project
Flight Training Device Visit Live Aircraft
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Delta TechOps Training
Arrow Question
b
a Which line is the longest ‘a’ or ‘b’ ?
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Delta TechOps Training
Maintenance
Training at Delta
Thank You!