maintenance brochure
TRANSCRIPT
SETRA
At SETRA, we believe in two things above all: growth and dynamism.
Being a “leader” in your respective field is something every company wishes to achieve, but few seldom do. This is what we concentrate on, strongly, and why we achieve this status year after year.
Since our inception in 1994, SETRA has grown considerably to become a leading solutions provider in all areas of electrical, computer, and mechanical engineering. We owe our success to our enviable and diversified range of products, in-depth, expert knowledge of the market, and a reputation for superior customer satisfaction.
With our head office in Riyadh, SETRA has further expanded its reach to Jeddah, Al Madina, Al Khobar and Jubail – covering five key areas in KSA.
24/7 PEACE OF MIND
A 24/7 professional support and emergency hotline is on standby all year round with remote or onsite technical assistance by qualified SETRA technicians and engineers. Our Service Plans also provide corrective and preventive measures, which in turn maximizes the efficiency and longevity of your systems, leaving the client worry free.
Toll Free Number: 920009307
SAVE ENERGY
Our planned, preventive maintenance:
• Optimizes the efficiency of your system• Gives you real savings in energy• Helps you meet energy regulations
CommitmentSETRA believes that its commitment to the customers is paramount. The real strength lies in our professional workforce. It is our knowledge, experience, and commitment to customer service that makes us stand out from the crowd.
It’s a simple formula, really. When it comes to customer satisfaction, we get to the heart of the matter. We listen to the clients; understand their needs; and work together to find the right solutions at the right cost. We provide whatever is needed when it comes to designing, commissioning, training, maintenance, and after service sales. Quality and partnership are our guiding principles.
BENEFITS OF HAVING A
MAINTENANCE CONTRACT
• Increase in performance and efficiency linked to reduced downtime
• Energy saving• Enhanced equipment life based on regular preventive
measures• Full detailed inventory of your covered systems• Regular detailed professional diagnostic reports• A single contact is able to cover complex and global
problems
CHOOSE A SERVICE PLAN
THAT SUITS YOU
Our comprehensive Service Plans - cover the service and maintenance of all data center infrastructure; HVAC industrial and commercial; fire alarm and firefighting; water leak; public address; nurse call; BMS; generators; ATS and all types of electrical and mechanical systems.
Each Service Plan offers a choice of three standard maintenance packages - Platinum, Gold, and Silver - which can be tailored to suit your specific requirement.
PLATINUM CONTRACT INCLUDES
• Pre-scheduled number of preventive maintenance visits• Option to include parts coverage on all devices• Emergency service active 24h/365d
• Access 24/7 hotline support number• 2h to 4h guaranteed response time• Option to have full equipment replacement in case
of malfunction• Option to schedule PM visits outside of working hours•
GOLD CONTRACT INCLUDES
• Pre-scheduled number of preventive maintenance visits• Option to include parts coverage on all devices• Emergency service active during working hours• Access to standard support hotline• 6h to 12h guaranteed response time
SILVER CONTRACT INCLUDES
• Pre-scheduled number of preventive maintenance visits• Option to include parts coverage on all devices• Emergency service active during working hours• Access to standard support hotline• Next working day response
CALL-OUT RESPONSE TIME
Maintenance Service can offer specific call-out response times to meet your needs. We take pride in the fact that every engineer we send will be fully qualified and equipped with the correct tooling.
Simply contact our service department to provide you with a full written quotation, or if you should have any further queries.
WHYCHOOSESETRA’’S
MAINTENANCE AGREEMENT?•
• Customizablecontractsadaptedtoyourneeds• Clearanddetailedtermsofservice• Fixedpricingwithincontractduration• Automatedcorrectiveandpreventivevisit
reports• Priorityaccesstotheservicescoveredbythe
contract• DedicatedCallCenterandHOTLINE• Aguaranteedresponsetimeupto2to4hours• Guaranteedsupplyoforiginalspareparts• Optimalefficiencyonsitefromcertified
professionals,eachwithmorethan50hoursoftrainingperyear
• Servicemethodologyandtechnologicalmeansdrawnfrommorethan18yearsofexperiencemaintainingelectricalandmechanicalsystems
• Useofthelatestmaintenanceservicesoftwarethatallowsusto:• Recordallemergencycallsbyserial
numberofdeviceatfault• Enterfullinventoryofcovereditems• Enterscheduleofallpreventive
maintenancevisitsanddetailedreportsaftertheircompletion
• Coverdetaileddiagnosticsreportsperdevice,persite,analysisonnumberofemergencycalls,averageresponse&remedialtimeandmuchmore…
PROVIDING THE BEST POSSIBLE
CUSTOMER SUPPORT
AtSETRA,wedon’tjustsupplyandinstallproducts,wealsoprovideabroadrangeofsupportingservicestoensureourcustomersreceivethebestpossibleaftersalescare.
Withmorethan18yearsofexperienceinbusinesscriticalsystems,investinginSETRA’smaintenancedivisionmeansthatyoucanbenefitfromouradvice,expertiseandtechnicalsupport.
Fromdesignandselection,tocommissioningandbeyond,wemakesureyoursystemreducesyourtotalcostofownership,whilstprovidingmaximumavailabilityandlongevity.
Commercial SectorLuxuryHotelsInternational-RiyadhAwal-RiyadhIntegratedTelecomCompany,Ltd-RiyadhAlmarai-KingdomWideCarrefour-KingdomWideMedgulf-RiyadhSaudiBasicIndustriesCorporatin(SABIC)-JubailWaterAndPowerUtilityCompany(MARAFIQ)-JubailZamilIndustrial-DammamIntercontinentalHotel-Khobar/AlhassaAlJomaiah(GMC)-DammamSaudiBinLadenGroupOperation&Maintenance-JeddahMakkahHilton&Towers-MakkahMaadenGold-Jeddah
Government SectorMinistryOfWater&Electricity-KingdomWideMinistryOfHigherEducation-RiyadhMinistryOfHealth-KingdomWideMinistryOfDefenseAndAviation-RiyadhSalineWaterConversionCorporation-RiyadhSaudiElectricityCompany(SECO)-KhobarSaudiRailway-DammamKingFahdNavalAcademy-JubailKingFahdUniversityOfPetroleum&Minerals(KFUPM)-Dahran
Banking SectorSaudiHollandiBank-KingdomWideBanqueSaudiFransi-KingdomWide
Health SectorKingAbdulAzizMedicalCity/NationalGuard-RiyadhKingFaisalSpecialistHospital&ResearchCenter-Riyadh
Transportation SectorSaudiRailwaysCo.-RiyadhSaudiArabianAirlines-Riyadh
Our Achievements - Projects
