Maintaining Culture Through ChangeInsights from Google Kim Wylie, Head of Change and Transformation, Google for Work

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@KHWylie #workhappy

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The world is changing

Self-Driving Cars Virtual Reality Wearable Tech Internet of Things Artificial Intelligence and Machine Learning

Yesterday

Work is changingWork is changing

Project EverestCampaign City Ideas

TomorrowToday

GenY

GenX

BabyBoom

Vets

Today's organisations are looking to achieve

Efficiency

Faster decision makingMore efficient operationsIncreased responsiveness

Innovation

Increased innovationNew products / services

New ways of doing things

Company-wide communications

Networked employeesKnowledge sharing

Collaboration

Attract talentEngage employees

Retain talent

Talent Management

Technology is the enabler of transformation and competitive advantage

Typical reactions to change

The CriticWho opposes

The NavigatorWho is empowered

The VictimWho panics

The BystanderWho ignores

Sneak peak into the Google for Work change and transformation methodology

Executive Sponsor

Executive Committee Google Guides Innovation

Council

User group analysis Transformation Labs

Communications Success storiesCommunities

TNA Training delivery Tips and tricks

Sponsorship

Org. Analysis + Transformation

Comms

Training

Top tip: Engage your employees in projects and make change fun

"You have to get culture right.""The story of innovation has not changed. It has always been a small team of people who have a new idea, typically not understood by people around them and their executives."

Eric Schmidt

Executive Chairman, Alphabet

Google confidential | Do not distribute

Insight #1: Hire for cultural fit

Google confidential | Do not distribute

Insight #2: Default to ‘open’

Google confidential | Do not distribute

Insight #3: Encourage innovation from everywhere

Google confidential | Do not distribute

Insight #4: Launch and iterate. Fail fast.

Google confidential | Do not distribute

Insight #5: Make every manager a great manager

Google confidential | Do not distribute

Insight #6: Create an environment where employees can thrive

The journey to success will never be as you plan it to be

How we overcame

If you give people freedom, they will amaze you. All you need to do is give them a little infrastructure and a lot of room to change the world. I think that holds true in any industry."

- Laszlo Bock Google’s SVP of People Operations

google.com/+KimWylieGoogle

@KHWylie #workhappy

uk.linkedin.com/in/kimwylie