magnus fasth - get out of e-mail
DESCRIPTION
We should really tell the customer to turn internal e-mail off but we can’t really do that!This was one of the main points when discussing a successful implementation of IBM Connections. Giving it some thought we realized that WE can shut down internal e-mail. We can set an example. We can prove it’s possible.On Jan 1st, 2013 we banned internal e-mail. This is what happened.TRANSCRIPT
Out of mail Experiment
Out of mailWhy?
What?
How?
Analysis
Conclusion
Lessons learned
Mail is a problem
Create change
Curiosity
Why?
Resistans to change
Resistans to share
FearIt w
ill n
ot
wo
rk!
ChangeCEO
Leadership
Courage
Passion
Trust
Goal
Employees
Creativity
Experience
Persistence
Engagement
Re
ve
rse
me
nto
rin
g
Trends
1. Em
plo
ye
e
2. In
no
va
tio
n
3. C
ust
om
ers
Insp
ira
tio
n
Where good ideas come from
Hunch
Steven Johnson
Two
id
ea
s
Active
Non-active
Silos80 /
20
Salary
Ad-hoc
CustomersWh
en
do
we
n
ee
d m
ail?
Re: Re:Re: Re: Re: Re: Re: Re: Re:
One sent mail…
…generates another
What?Policy
Competition
New Year resolution
Inte
rna
l /
Exte
rna
l
Ok to CC internally
Every recipient countsRu
les
Calendar
ConnectionsExc
lud
e
Wh
at
ha
pp
en
ed
?
Confusion
When I send a mail
When I post an update
Responsibility
Many mails
Notifications…
Noice reductionModify your network
Analysis
Collaboration or interruption
11338 mails
5787 unique
Ch
an
ge
an
d q
ty
VP
ConsultingIT
Team-
leaders
To(o) many
283 mail > 5 recipients
Generating 3284 mails (29 %)
91 mail > 10 recipients
Generating 1928 mail (17 %)
Interruption
E-mails sent
86 % decreased
20 / 80
40 % decrease
Conclusion
The
la
st m
ile
Knowledge platform
Technical platform
Form a new structure
Change
will
remain
No !
Would you recommend this approach to a customer?
Lessons learned
Tell me why
Form the networks
Analyze communication
Random Wikipedia
Who do you want to sit with?
Who do you play with?
In school
At work
Who do you want in your project?
Who do you want to travel with?
List
Popular
Not so popular
Atlas?Les
mis
era
ble
s
Les
mis
era
ble
s
So
cio
gra
m
Lessons learned
Tell me why
Form the networks
Analyze communication
Remember
I can eliminate 40 mail per day
Magnus Fasth
http://statusraden.se
@lyckan7
Uppsala, Sweden
Questions
creative commons and other picture credits (where applicable) at http://statusraden.se