MagnaServ Enterprises Inc.

Your Partner In Customized Medical Imaging Solutions

Who is MagnaServ?

MagnaServ Enterprises Inc. was formed in 2000 and within ten years has become the largest independent service organization (ISO) focused onGE MRI & CT in the United States.

Led by CEO Len Spooner and President & COO Gregg Pearson, MagnaServhas developed a customer oriented service approach with a total commitment to customer satisfaction.

What this has meant to our clients is a fresh, dynamic new focus on identifying what their core needs are and jointly developing a customized approach to meeting their diagnostic imaging service requirements.

Our commitment to continually execute an effective quality value proposition hastranslated into 220+ clients nationwide.

What do we offer?

• Sales

• Service

• Leasing

• Parts

Tailored Solutions to meet your unique needs.

• Mobile• Fixed site• Installation and Deinstallation• Pre purchase inspections

MRI & CT Systems

• Field Engineers in your market • Fast delivery of Parts• Counter to counter delivery available• Strategic Partnerships allow same day or next day delivery anywhere in the country.

Service & Parts Programs

MagnaServ Parts and ServiceMagnaServ maintains an inventory of $5.8 Million in replacement parts positioned strategically in our 5 regional warehouses.

MagnaServ parts are available at a 65-75% discount from OEM exchange prices and now come with a 60 day warrantee. This applies to both new and refurbished parts.

Our parts are tested in 4 staging and test bays for MRI and CT located in Stuart, FL. If a part is ever DOA upon delivery, MagnaServ will give you your next part ordered for Free!

We will meet or beat ANY and ALL parts quotes…….PERIOD!

• Magnaserv Field Service Coverage from Los Angeles to New York, Chicago to Miami.

• Magnaserv also maintains the largest on hand inventory of critical parts in its five regional parts warehouses (AZ, MD, FL, IL & TX). Over $5.8 million in parts inventory.

• Magnaserv strategic partnerships:

– Praxair: Cryogens

– Dunlee: CT & X-Ray tubes

– Sumitomo: MRI Cold Heads

– MedRad: Coil Repair

– ETS-Lindgren: RF Shielding

National Presence

Positioned to Keep YouUp and Running.

MagnaServ

National PresenceExisting Field Service Coverage Map 2009

Sales Representatives

Current Field Coverage

Remote Field Coverage

No Current Field Coverage

Regional Warehouses

Headquarters

Four Hour Response

ID

AZ

UT

MT

WY

NM

CO

AL

FL

SC

TN

KY

INOH

NC

SD

KS

NE

MN

WI

IA

IL

MO

AR

MS

NDOR

CA NV

WA

AK

PA

ME

VA

NY

CT

WVDE

MD

NJ

VTNHMARI

LA

GA

MI

HI

OK

TX

HQ

MagnaServ Quality Documentation

MagnaServ operations are governed by an extensive Policy and Procedure guide

MagnaServ Operations Center - Stuart, FL

• MRI & CT Testing • MRI & CT Staging • CT Storage• MRI Cool Storage• Mobile MRI & CT Storage• Equipment Refurbishment• Coil & Parts Repair

Service Support

Parts Support

• Largest on hand critical parts inventory.• Largest of our five regional warehouses• Coordination point for expedited strategic vendor support.

Customer Support

• 24 Hour Online Customer Support Center • 24 Hour Online Parts Department

Training Center

•Hands on “lab” and classroom training•Fully ramped up and operating GE 1.5t MRI •Two operating GE LightSpeed CT’s •Customized training options

MagnaServ Operational Improvement Initiatives

Upgraded Customized Dispatch System – Allows for better tracking and closure of service calls

Expanded Electronic Reporting System – Expands FSR content and provides OEM layer of detail.

New 24 hr Service Report Turn around – Response to Site Manager need for prompt delivery.

Expanded Stuart, FL Parts Warehouse – New space will allow us to increase available parts access.

Expanded Engineer Training Program – Will keep MagnaServ personnel trained and documented on the latest GE MRI

and CT systems.

Added 2 Additional CT Test Bays – Will help ensure parts meet performance and tolerance specifications prior to going

into inventory at MagnaServ warehouses. Will also provide training platforms for

Biomedical Engineering trainee’s for our partners.

Added In-House Coil Repair Center – New in-house repair option will provide clients the option to have MedRad repair

their coil or allow us to repair the coil at a lower cost.

Added In-House Gradient and RF Amp Repair Center - New in-house repair option will reduce MagnaServ costs

to repair these key components.

In the spirit of continuous improvement and response to customer requirementsMagnaServ initiated the following Operational improvements.

MagnaServ Remote Diagnostic Features Include:

– Remote log in for error detection and analysis, image quality assurance. You would provide MagnaServ a log-in and MagnaServ provides the hardware/software, reading/monitoring and analysis.

– Environmental System Protection……..24x7 remote monitoring to ensure your system is operating per GE specifications. Temperature, humidity, power, water flow, chiller with immediate failure alerts via phone, e-mail, fax, etc.

– 24x7 remote magnet monitoring and cryogen readings. This allows Magnaserv to customize alerts and maximize your uptime.

Remote Diagnostics

MagnaServ Quality Service

MagnaServ is committed to keeping your MRI and CT systems performing at OEM performance specifications. Our Field Service Engineers are all highly trained MRI and CT service veterans from OEM medical service organizations. Many with over 15 years in the industry.

Our reputation for service excellence is only surpassed by our commitment to superior quality and customer service.

High Quality at an affordable Price.

The MagnaServ Difference

In the event uptime is below 97% for any two consecutive months during contracted hours (equipment unable to perform clinical procedures due to unscheduled equipment malfunction which must not have been caused by excluded circumstances) the following table of credits shall be applicable to the next months service billing. Note: the two monthly periods shall be averaged to determine credit due.

UPTIME CREDIT

Above 97% 0%

95 - 97% 2%

93 - 95% 6% 90 - 93% 15%

Below 90% 20%

 

In the event uptime is below 90% for two consecutive months, Customer may elect to cancel this Agreement in lieu of credit with thirty (30) days written notice. In the event customer fails to exercise such right of cancellation within thirty (30) days of the accrual of such right, it may not do so thereafter. Uptime is calculated on a 24 hours per day by 7 days per week basis.

We cap our engineers at the number of systems we assign to

them at nine (9) systems. This compares with the OEM

coverage model of twenty-two (22) systems per engineer with

another twenty-two (22) systems they are backup support on.

MagnaServ Uptime Guarantee

MagnaServ Field Coverage Model

MagnaServ After Hours PM’sStandard MagnaServ MRI and CT Service Contracts include Twelve (12) PM’s per year always performed after your working hours.

This deviates radically from standard OEM and other third party ISO service models that perform Quarterly PM’s during your hours of operation.

Monthly service on a scanner allows us to head off issues before they result in down time. Doing PM’s after hours keeps us from shutting down your system and costing you revenue.

MagnaServ Strategic Partners Siemens Medical Solutions USA, Inc Cary, NC TriMedx/Axxess (Ascension Health) Indianapolis, IN Universal Hospital Services (UHS) Minneapolis, MN Crothall Services Group (Compass Group) Wayne, PA Jannx Medical Systems Consultants, Inc. St. Louis, MO Equipment Management & Technology Solutions (EMTS) Littleton, CO Amerinet (GPO) St. Louis, MO Mid-Atlantic Group Network (MAGNET) (GPO) Mechanicsburg, PA MedAssets* (GPO) St. Louis, MO Consolidated Imaging Consultants (CIC) Tempe, AZ Tenet Healthcare Corporation Dallas, TX National Healthcare Distribution (NHD) Beachwood, OH

* - Pending Contract Awards

MagnaServ GPO Contract Affiliates

MagnaServ has signed a new three year agreement to provide MRI &CT service to Amerinet GPO member institutions.

MagnaServ is the first medical service company affiliate for Amerinet and we believe this willbring a new level of purchasing power and value to the Amerinet client base.

MagnaServ GPO Contract Affiliate

MagnaServ has signed a new three year agreement to provide MRI &CT service as well as mobile MRI and CT rental and lease options to MAGNET GPO member institutions.

MagnaServ is the first medical service company affiliate for Amerinet and we believe this willbring a new level of purchasing power and value to the Amerinet client base.

MagnaServ Bottom Line

• Service excellence through focus on core competency

• Customized service programs to meet your specific needs

Our reputation and service are the building blocks of MagnaServ Enterprises, Inc.

We look forward to being your partner in customized medical imaging solutions

With MagnaServ as your imaging service provider you will always find:

MagnaServ Enterprises, Inc.

2862 SE Monroe Street

Stuart, Florida 34997

Toll Free: (866) 283-4288

Fax: (772) 283-4250

Please Visit Us @ www.magnaserv.com