made4you: enhance your business with €motion

0 Copyright 2015 FUJITSU

Human Centric Innovation

in Action

Fujitsu Forum 2015

18th – 19th November


made4you - enhance your business with €motion


Paul Flemming Director Customizing & Technical Consulting


Best price – is it enough?

Decision driven by emotion?

€motion is the key to success


Customizing


What´s behind these motives

Everyone wants to have a product that fits exactly to his

needs

Everyone wants to present himself in an appropriate form

We are facing different phases in life and manufacturer has

to consider this in their portfolio

Regional awareness creates Global success

Are Individuals

needs different to

Business needs?


Emotions in Business?


The requirements of customers has changed …

HW, SW, Facilities

IT Operations e.g. Desktop Management

Administration e.g. Management

Project-lifecycle-management

End User Costs e.g. Downtime, Fixing

Rat

ion

al

Emot

ion

al /

Rat

ion

al


made4you – Partnership by Value Add

Just box-selling business

€

Value add

box selling business

Customization Solutionizing



Globalization of Factory Services


Customization Solutionizing

Verticalisation

Customization

Customization Solutionizing Verticalisation


Hardware related Software related Solutions

Improving enterprise efficiency

Improving business processes and operations

Implementing / updating business applications

Partnership: Customer and Supplier

• Qualifying and integration

of customer components

• HW, SW, Bios freeze

• Customer Asset Tag

• Extended Component Lifetime

• Packaging e.g. XXL

• Pre Provisioning iAMT

• Individual Logo / Lasering/Labeling (Mac..)

• Ready to run systems

Customer SW Load and BIOS

settings/freece

• Specific RAID settings for Servers

• Customer specific integration

of client management tools

(DeskView Admin)

• Personalized

Clients

DeskView Load

CIO

Ch

alle

ng

es

made4you Service Portfolio

Benchmarks Technical Taskforce Solutions

• Early Benchmarktests on CES units

• Benchmark Data Base

• configuration related Benchmarktests

on project request

• cost optimization of system configuration

according to requested Benchmark result

• Project specific Bios

• Support for non mainstream OS

• Support for networkbased OS Installation

• Customer evaluation system (CES) support

•Customized Tools for Client integration into customer

environment

• Scout Workshops - installation and

configuration in customer environment

• PoC VDI, IoT etc.

• Android devices – setup and integration

into customer environment

Cust

om

izin

g m

ade4

you

Te

ch. C

on

sult

ing

P R O J E C T M A N A G E M E N T (Project-lifecycle)


Product lifecycle vs.Project lifecycle Management

Pre Sales

Sales Project- lifecycle

Phase out EOL

Process Consultant

Technical Consultant

Project Manager

Product

Introduction

Product

Optimization

Product

Changes


€motional Aspects of Business Customers

Every customer wants to have a unique market

position

IT can support their Companys by giving differentiation and

values

Offers designed for dedicated need of

customers

Globalisation is essential for expansion

Rational and Emotional aspects =

€motion


Let the customer talk!


Customer Statement 1 - Industry

Siemens Healthcare: 30.000 Workstation since 2012

Wide range of Workstations

Factory Services from Augsburg

Business Impact at Siemens Healthcare?

-> positive Contribution to optimize Infrastructure/Rollout

-> Reduction of Administration Effort.

-> Lower costs during project lifecycle.


Customer Statement 2 - Government

Deutsche Rentenversicherung: 3500 Desktop Rollout in 2 months

Fullfilled Customer Requirements

Pre-Installation of Systems out of the Customer Infrastructure

Individual Allocation of Computer name within Image as well as sticker at the device

Individual BIOS setting and freece BIOS Version

Master key for simplification of Service-Administration

Customiced packaging to accelerate Rollout


Customer Statement 3 – latest Project

Swiss Post: 6.000 Desktops

Simplify Service Process by „HW SWAP“

Customer specific BIOS - setup

Bringing into service of new Clients through shipping of preinstalled SSDs


Customer References Worldwide

€motion by made4you


Summary

made4you – we are your partner

Customizing is a €motional business

€ and emotions = Rational and Emotional aspects will

drive new business opportunities

The business between supplier and customer will

be essential for e2e improvements

Specific offers are expected

– we do it

WIN-WIN

made4you: enhance your business with €motion

Technology