macewan university business con ed guide - winter/spring 2014

GUIDE TO BUSINESS CONTINUING EDUCATION

Winter/Spring 2014

Invest in your future with Professional Development... in class and online

One of the best, informative sessions I’ve had in years.

Awesome course, awesome topic, and awesome instructor!

Great course! Activities really drove the learning home! Great instruction!

The instructor was excellent and very motivated. He obviously loves what he does and brought passion to the classroom!

NEW location see inside for details

for Winter/Spring 2014At MacEwan University, we endeavour to offer new courses that are relevant and positioned to meet your career aspirations. Here are some of the exciting additions to our line-up of professional development learning opportunities:

New Professional Development Certificates: • Business Analysis

New Courses: • Building a Marketing Plan • Digital Media • Medical Office Chaperone • Process Mapping & Improvement

New Online Certificates: • Customer Research • Inbound Marketing • Manager’s Toolbox • Managing Social Media Platforms • Presentation Media

New Online Courses: • Blogging and Podcasting for Beginners • Content Marketing • Fundamentals of Technical Writing • LinkedIn Career Networking • Various Project Management Courses

Contact us:Business Continuing Education780-497-5207email: [email protected]/Business/CE

our Alberta College Campus location. You may also choose to take our online

Let the professional team at MacEwan University Corporate Learning work with your organization to develop and deliver training solutions to meet your needs.

Why partner with MacEwan University Corporate Learning:

1 | Winter/Spring 2014

2

contents

4 Business Analysis

6 Project Management

8 Supervisory Essentials

9 Leadership Essentials

11 Managing Conflict

12 Management Essentials

13 Administrative Excellence

Professional Development Certificates

Professional Development Courses

15 Communication

16 Human Resources

17 Marketing

17 Medical Office

18 General Business

21 Process Mapping & Process Improvement

22 Bootcamps

Professional Accreditation

23 APPRES (Alberta Personal Property

Registry Electronic System)

23 CORES (Corporate Registry Training)

23 Chartered Financial Analyst Seminar (CFA)

23 PMP® Exam Prep

Business Continuing Education on the move January 2014

29

Is it time to take it online?

24

Professional Development Online Learning

Computer Training Centre (CTC)

28 Certificates and Courses

30 How to Register 30 Policies

31 Enrolment Form

General Information


SCHOOL OF BUSINESSCONTINUING EDUCATION

In January 2014, Business Continuing Education is moving to MacEwan University’s ALBERTA COLLEGE CAMPUS.Sixth floor, 10050 MacDonald Drive, Edmonton

MacEwan University’s Alberta College Campus is a landmark in the heart of downtown Edmonton.

While the current building was constructed in 1992, buildings on the site have been dedicated to

education since 1903. We look forward to seeing you there.

You can continue to expect: practical and relevant business programming exceptional instructors professional adult learning environment great classroom facilities a commitment to the success of our students and corporate clients














Our new location is only 12 blocks from City Centre Campus.

Parking:Alberta College Campus: Surface lot. Limited availability$3 per half-hour 6 a.m. to 5 p.m.: $20 5 p.m. to 6 p.m.: $5Weekend rate: $12 daily

Crowne Plaza-Chateau Lacombe (10111 Bellamy Hill Rd): Covered. Pay and display

10021-102 street: Surface lot. Pay and display

Telus Plaza (10020-100 street): Underground. Limited daily parking, ample evening parking. $2.50 per half-hour; $25 per day; $4 per evening

For more parking options, visit parkopedia.ca

On-campus food service:Monday to Thursday: 7:30 a.m. to 6:00 p.m.

Friday: 7:30 a.m. to 3:00 p.m.

Closed on weekends

For more information:

780-497-5207

MacEwan.ca/Business/CE

[email protected]

Parking:

Alberta College Campus: Surface lot. Limited availability. $3 per half-hour 6 a.m. to 5 p.m.: $20 5 p.m. to 6 p.m.: $5 Weekend rate: $12 daily

Crowne Plaza-Chateau Lacombe (10111 Bellamy Hill Rd): Covered. Pay and display.

10021-102 street: Surface lot. Pay and display.

Telus Plaza (10020-100 street): Underground. Limited daily parking, ample evening parking. $2.50 per half-hour; $25 per day; $4 per evening

For more parking options, visit parkopedia.ca

On-campus food service: Monday to Thursday: 7:30 a.m. to 6:00 p.m. Friday: 7:30 a.m. to 3:00 p.m. Closed on weekends.

For more information:780-497-5207MacEwan.ca/Business/[email protected]


Business AnalysisProfessional Development CertificateOrganizations are increasingly recognizing that business analysis services are critical to improving organizational effectiveness, efficiency, and financial performance. Business analysts are en-gaged at all levels of organizations, working on strategic initiatives, operational projects and continuous improvement. Whether you are new to business analysis, an experienced business analyst, a systems analyst, a project manager, a program manager, or a consultant, it is important to be effective at defining business requirements and evaluating and recommending solutions that provide value to stakeholders.

MacEwan University, an Endorsed Education Provider with the International Institute of Business Analysis (IIBA®), is pleased to of-fer this practical, hands-on program that is aligned with A Guide to the Business Analysis Body of Knowledge (BABOK® Guide) pub-lished by the IIBA®. Equip yourself with the knowledge, skills, tools and techniques to plan, elicit, analyze, model, assess, validate, communicate and manage requirements. These courses will also help you prepare for certification with IIBA® and satisfy eligibil-ity requirements for the Certified Business Analysis Professional (CBAP®) designation and/or the Certification of Competency in Business Analysis (CCBA®) - the industry benchmarks of excel-lence for business analysis. These courses may also be used to satisfy recertification requirements.

Take individual courses or all seven to receive the Business Analysis professional development certificate.

All students will receive course materials, including a copy of the (BABOK® Guide). For more information regarding IIBA certification requirements, visit www.iiba.org.

Note: IIBA®, BABOK®, CBAP® and CCBA® are the registered marks of the International Institute of Business Analysis.

Raise your profile with a MacEwan University credential in Professional Development. Complete the courses required for the various certificate series and receive a Professional Development Certificate that recognizes the specialized skills and knowledge you have obtained in one of the following areas: Business Analysis, Project Management, Supervisory Essentials, Leadership Essentials, Managing Conflict, Management Essentials or Administrative Excellence. Courses may also be taken individually and you will receive a Certificate of Attendance for each course you complete.

The Basics of Business AnalysisGain an excellent understanding of what business analysis is and why it is so vital in today’s projects and organizations. Learn about the role of the business analyst, deliverables, tools and techniques used to help organizations achieve success. Discover the six knowledge areas and underlying competencies, as defined in the Business Analysis Body of Knowledge (BABOK® Guide) from the International Institute of Business Analysis (IIBA®). Learn how these concepts and techniques can be applied to real world situations.

Note: It is strongly recommended this course be taken first as it is an overview of the entire Business Analysis Professional Develop-ment Certificate.

PRDV-0640-B251 $589 Th, Fr, Sa, Jan 30–Feb 1, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Requirements Elicitation Enhance your capacity to contribute to organizational success by gathering complete and clear requirements that will provide business value. Learn concepts, tools and techniques commonly used in preparing for elicitation, conducting elicitation activities, documenting and confirming results. Discover new insights in areas such as document analysis, requirements workshop facilita-tion, focus group facilitation, observation, interviewing techniques, surveying and prototyping.

PRDV-0642-B251 $589 Tu, Th, Feb 18–Mar 27, 6:00 – 9:30 p.m. Sa, Mar 1, 8:30 a.m. – 4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

Requirements Analysis Improve your ability to help organizations understand require-ments and set priorities that are aligned with their strategies, value and culture. Learn concepts, tools and techniques commonly used in assumption definition, requirements organization, prioritiz-ation, modelling, verification and validation. Discover new insights in areas such as organizational modelling, scope modelling, busi-ness rules analysis, decision analysis, functional decomposition, process modelling and data modelling.

PRDV-0644-B251 $475 Fr, Sa, Mar 28–29, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC


guide

Endorsed EducationProviderTM

Dune is a fantastic and energetic speaker, and his enthusiasm for the topic is infectious. His examples help clarify potentially confusing topics, which allows me to apply the ideas to my own situation.- Emily Berry, March 23, 2013 The Basics of Business Analysis

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Solution Assessment and ValidationLearn to identify and utilize tools that will aid organizations to assess and validate solutions, as well as their organizational readi-ness for successfully implementing those solutions. Learn con-cepts, tools and techniques commonly used in requirements al-location, proposed solution assessment, organizational readiness assessment, transition requirements definition, solution validation and solution performance evaluation. Discover new insights in areas such as acceptance and evaluation criteria definition, scen-arios and use cases, data flow diagrams, force field analysis, risk analysis, root cause analysis and vendor assessment.

PRDV-0646-B251 $475 Tu, Th, Sa, Apr 8–12 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Requirements Management and Communication Sharpen your skills for helping organizations manage require-ments and ensure everyone is on the same page. Learn concepts, tools and techniques commonly used in solution scope and requirements management, requirements traceability manage-ment, requirements re-use management, requirements package preparation, and requirements communication. Discover new insights in areas such as requirements documentation, require-ments for vendor selection, coverage matrix, baselining, struc-tured walkthrough, problem tracking and signoff.

PRDV-0648-B351 $475 Fr, Sa, May 2–3, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Business Analysis Planning and Monitoring Leverage your leadership and management competencies by planning and monitoring business analysis activities to ensure quality, effectiveness and efficiency of business analysis practices and deliverables. Learn concepts, tools and techniques commonly used in stakeholder analysis, business analysis approach plan-ning, business analysis activities planning, business analysis com-munication planning, requirements management process planning and business analysis performance management. Discover new insights in areas such as stakeholder map, RACI matrix, estima-tion, process modelling, metrics and key performance indicators, problem tracking and lessons learned process.

PRDV-0652-B251 $475 Tu, Th, Sa, Jan 21–25 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

PRDV-0652-B351 $475 Tu, Th, Sa, May 10–15 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

Enterprise AnalysisPlay a strategic role in organizations by helping them define busi-ness needs and solutions that will enable projects and initiatives to be strategically and clearly defined. Learn concepts, tools and techniques commonly used in business need definition, capabil-ity gap assessment, solution scope definition, solution approach determination and business case definition. Discover new insights in areas such as vision statement definition, problem statement definition, SWOT analysis, benchmarking, feasibility analysis, estimation and risk analysis.

PRDV-0653-B251 $589 Th, Fr, Sa, Feb 20–22, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

PRDV-0653-B351 $589 Th, Fr, Sa, Jun 12-14, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP



guide

Project Management and the OrganizationUnderstanding how your project links to strategic goals is fun-damental to guiding all the decisions you will undertake on your project. Learn how organizations use project management to achieve strategic objectives. Concepts include portfolio and pro-gram management, business case fundamentals, organizational impacts on project structures and reporting relationships. You will also develop a Project Charter to enable the authorization of a specific project to expend corporate resources.

PRDV-0852-B251 $249 Tu, Feb 4, 6–9:30 p.m. Instructor: Dave Nixon, BSc, PEng, PMP

PRDV-0852-B252 $249 Tu, Apr 15, 6–9:30 p.m. Instructor: Dave Nixon, BSc, PEng, PMP

Project Scope and Quality ManagementScope definition and quality control are fundamental to project success. Learn how to gather and turn requirements into a project scope with the appropriate level of quality. Concepts include requirements collection techniques, scope management planning, work breakdown structure, scope validation and scope control. Also addressed are concepts related to quality management mod-els, quality assurance programs and basic quality control tools. You will apply these concepts to various exercises based on real world examples and case studies.

PRDV-0838-B251 $449 Tu, Th, Sa, Feb 8–13 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ron Markowski, MBA, PMP

PRDV-0838-B252 $449 Tu, Th, Sa, Apr 22–26 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ron Markowski, MBA, PMP

Project Time and Cost ManagementSchedule and cost definition and control are critical to project success. Learn to turn the outputs from the scope and quality processes into the basis for building realistic estimates of cost and time for your projects. Concepts include how to estimate with differing levels of definition, to develop and display schedule in-formation using GANTT Charts, Program Evaluation Review Tech-nique (PERT), Project Network Diagrams, Precedence Diagrams and Critical Paths. You will also apply various techniques including Earned Value Methodology to measure and report the combined impact of cost and schedule variances.

PRDV-0820-B251 $575 Mo, Tu, We, Jan 27–29, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC

PRDV-0820-B252 $575 Tu, Th, Sa, Feb 18–27 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC

PRDV-0820-B253 $575 Tu, Th, Sa, Apr 29–May 10 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC

Project Management

Professional Development CertificateEvery project comes with its own set of challenges, but the skills you need to manage each of them are the same: organizing and motivating the right team, delegating tasks, time and budget man-agement, and strategic planning skills.

MacEwan University, a Registered Education Provider with the globally recognized Project Management Institute (PMI®), introdu-ces this unique and versatile series that provides essential training by certified Project Management Professionals® using courses aligned with the PMI PMBOK® Guide.

This certificate is for any industry:

• Project team members

• Project sponsors, managers and leaders

• PMO managers and staff

• Individuals preparing to obtain the PMI Project Management Professional (PMP®) designation

Take individual courses or all eight to receive the Project Manage-ment professional development certificate, as well as earn PMI® Professional Development Units/contact hours.

For more Information regarding PMI certification requirements, visit www.pmi.org.

Note: PMBOK® Guide 5th edition is recommended for the Project Management courses.

PMI, PMBOK and the PMI Registered Education Provider logo are regis-tered marks of the Project Management Institute, Inc.

The Basics of Project ManagementGain an excellent understanding of the five Project Management Process Groups (Initiating, Planning, Executing, Monitoring and Controlling and Closing) to enhance overall performance and the success of any project in any organization or industry. Discover how to integrate the 10 Knowledge Area processes, tools and tem-plates in a manner that can be readily applied in your work place. Learn how the project management processes interact with each other to successfully achieve project objectives. Concepts include stakeholder, scope, quality, time, cost, human resource, com-munication, risk, procurement and project integration manage-ment. You will also apply various techniques such as stakeholder analysis, work breakdown structure, scheduling, estimating, risk assessments, contracts, and change control. (Recommended to be taken first).

PRDV-0819-B251 $575 Tu, Th, Sa, Jan 25–Feb 1 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

PRDV-0819-B252 $575 Tu, Th, Sa, Apr 5–12 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ruth Younie, PMP, CBAP


Project Procurement ManagementHave you ever had difficulty negotiating contracts or defining the activities required by the vendor on your project? Learn how to develop contracting strategies and the respective roles of the project and procurement departments in negotiating, forming, administering, managing and closing contracts. Concepts include the procurement life cycles, the basic components of and types of contracts, evaluation approaches, and vendor relationship man-agement. You will also apply various techniques including make or buy analysis, selection of contract types, risk mitigation using procurement strategies, claims management and procurement performance reviews and audits.

PRDV-0823-B251 $449 Tu, Th, Sa, Mar 25–29 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Dave Nixon, BSc, PEng, PMP

PRDV-0823-B351 $449 We, Th, May 14–15, 8:30 a.m.–4:30 p.m. Instructor: Dave Nixon, BSc, PEng, PMP

PRDV-0823-B352 $449 Tu, Th, Sa, Jun 10–14 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Dave Nixon, BSc, PEng, PMP

Project Integration ManagementIntegration of all project activities is the key to a successful pro-ject. Learn how integration processes assist the project manager to deliver projects on time and on budget to meet business object-ives. Enhance your ability to integrate all the elements of a project into a single comprehensive project management plan, then action that plan using appropriate monitoring and control techniques combined with a comprehensive change control process. Con-cepts include how all the project management knowledge areas work together in an integrated fashion, configuration management, change control boards, use of project reports and information, lessons learned, and the role of ethics in the project process. You will also apply project management techniques such as change requests, control logs, audits, historical information and close out reports.

PRDV-0828-B251 $249 Tu, Apr 1, 6–9:30 p.m. Instructor: Dave Nixon, BSc, PEng, PMP

PRDV-0828-B351 $249 Tu, Jun 10, 8:30 a.m.–12:00 p.m. Instructor: Dave Nixon, BSc, PEng, PMP

PRDV-0828-B352 $249 Tu, Jun 17, 6–9:30 p.m. Instructor: Dave Nixon, BSc, PEng, PMP

Other Project Management CoursesPMP®Exam Prep: see page 23

Microsoft Project Level l & ll: see page 26

Project Stakeholder, Human Resources and Communications ManagementProficiency in stakeholder, human resource management and communications is what separates good project managers from great ones. Learn to identify and communicate effectively with external and internal stakeholders, to foster support for the project goals and objectives, and to build dynamic teams. Concepts include identifying, categorizing and managing stakeholders and their expectations, the fundamentals of leadership styles and building effective teams, the impact of your communication style on your project success, the mechanics of project communica-tions, and project archives and records/document management. You will also apply various techniques such as stakeholder analy-sis, stakeholder registers, team dynamics, motivational models, communication styles and methods, situational leadership, and coaching inventory.

PRDV-0849-B251 $575 + $85 material fee Tu, We, Th, Mar 4–6, 8:30 a.m.–4:30 p.m. Instructor: Dave Nixon, BSc, PEng, PMP

PRDV-0849-B252 $575 + $85 material fee Tu, Th, Sa, Mar 4–13 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Dave Nixon, BSc, PEng, PMP

PRDV-0849-B351 $575 + $85 material fee Tu, Th, Sa, May 20–29 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Ruth Younie, PMP, CBAP

Project Risk ManagementInappropriately managed risk can have serious consequences. Learn how to identify and appropriately categorize risk to plan for and respond to these risks in a more effective manner. Con-cepts include risk identification, types of risk analysis, response strategies, risk registers, impact on project management plan, risk audits and reassessments. You will also apply various techniques such as risk categorization, probability and impact assessments and matrices, expected monetary value analysis, quantitative and qualitative risk analysis, contingency analysis, risk mitigation strategies, tornado diagrams, decisions trees, variance and trend analysis.

PRDV-0822-B251 $449 Tu, Th, Sa, Mar 18–22 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC

PRDV-0822-B252 $449 Th, Fr, Apr 10–11, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC

PRDV-0822-B351 $449 Tu, Th, Sa, Jun 3–7 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Larry Fox, CET, PMP, GSC



Are you looking for customized training to meet your organiza-tion’s needs? Please contact us at 780-497-5207 or email [email protected].

“Supervisory Essentials

Professional Development CertificateSupervisors play a pivotal role in any organization’s growth and success. Develop and enhance your supervisory abilities to en-gage your team, manage performance, make decisions, problem solve, handle conflict, deliver presentations, and understand legal responsibilities. Discover new and practical strategies you can adopt immediately to effectively supervise and manage others in an evolving workplace.

Take individual courses or all six to receive the Supervisory Essentials professional development certificate.

If you started this certificate under the previous curriculum, please call us at 780.497.5207.

Core Courses:

Fundamentals of SupervisionSupervisors today play a critical role on the organization’s man-agement team and require different skills such as how to motivate and coach employees. Learn the principles of supervision includ-ing an introduction to important legal aspects such as employ-ment standards, Workers’ Compensation Board requirements and Human Rights. You will also acquire a variety of motivational and coaching techniques you can apply immediately to your workplace to improve performance.

SUPR-0715-B251 $399 Tu, We, Feb 4–5, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

Managing Multiple PrioritiesMany situations arise in a supervisor’s day, so staying organized is critical to being effective. Enhance your organizational skills by improving your time management and learning techniques for problem solving and decision making. You will develop your ability to eliminate time wasters, manage priorities, run meetings more effectively, and manage the e-mail jungle.

SUPR-0719-B251 $399 Th, Fr, Feb 27–28, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perreault, BComm

Communicating for ResultsGetting work done through others is an integral part of a super-visor’s responsibilities. Communication skills are essential to be an effective supervisor and require constant practice. Develop your skills in giving and receiving feedback, delegating work as-signments, and presenting information in a manner that will lead to improved productivity in your workplace.

SUPR-0716-B251 $399 We, Th, Mar 19–20, 8:30 a.m.–4:30 p.m. Instructor: Pauline Perreault, BComm

Performance ManagementSupervisors are expected to get things done, so developing and enhancing your skills in managing performance is critical to building a productive work environment. Gain practical skills and techniques to help your employees set meaningful and productive goals, and learn how to appraise their performance in meeting these goals as part of an integrated performance management process.

SUPR-0718-B251 $349 We, Apr 9, 8:30 a.m.–4:30 p.m. Instructor: Ratka Janjic, BA, CHRP, CertHRM, CACE, CCT

SUPR-0718-B351 $349 Th, Jun 5, 8:30 a.m.–4:30 p.m. Instructor: Ratka Janjic, BA, CHRP, CertHRM, CACE, CCT

High Performance TeamsTeams are used extensively in today’s organizations, and build-ing high-performance teams requires skill. Learn to improve the formation and development of teams to enhance their satisfaction and performance. You will build your skills and learn strategies to more effectively manage conflict situations, help your teams achieve their goals, and improve employee morale.

SUPR-0717-B251 $399 We, Th, Jan 22–23, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

SUPR-0717-B351 $399 Tu, We, May 6–7, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc


guide

Pauline is knowledgeable and dynamic. The course was well thought out and well delivered. The day zoomed by as she kept the material fresh and brought it to life with good videos.- Erin Quaale, April 13, 2013 Performance Management

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Electives (choose one):

Group Facilitation TechniquesIn today’s increasingly complex and fast-changing world, collabor-ation is a necessity for organizations of all types and sizes. Getting and staying on the same page, working together while leveraging individual and group creativity may not come automatically. Effective group facilitation can help maximize the synergy in col-laboration. An effective facilitator can serve as an enabler to help accelerate the process of gaining clarity, solving problems, and building consensus.

PRDV-0753-B251 $399 Tu, Mar 11, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Leading a Diverse TeamGlobalization, advancements in technology and competition for resources, markets and talent have moved diversity management from an equal opportunity initiative to a strategically driven busi-ness necessity. Improve your awareness of the increasing diversity of the people we deal with and learn to develop a more inclusive environment.

SUPR-0844-B251 $399 We, Mar 26, 8:30 a.m.–4:30 p.m. Instructor: Dilara Yegani, BComm, MBA

Managing Conflict – Level 1Managing conflict can be the beginning of a creative process that leads to higher levels of achievement and success. Learn about the conflict resolution process, conflict styles, and principles for being an effective conflict practitioner. Understand the impact of values, beliefs, and assumptions on conflict. Identify barriers to communication, develop effective strategies to overcome them, and explore communication techniques that will allow you to draw out the roots of the conflict.

PRDV-0844-B251 $549 + $60 material fee Th, Fr, Mar 13–14, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

Leadership Essentials

Professional Development CertificateEffective leaders create environments that challenge, motivate and energize their teams. Discover how you can take your career to the next level through MacEwan University’s Leadership Essentials certificate. Develop fundamental strategic skills to help you lead and support organizational change, diverse teams, and coach a healthy organization. You will also acquire new tools to address the radical changes in the workplace and create an innovative, productive, challenged and re-energized workforce.

Take individual courses or all eight to receive the Leadership Essentials professional development certificate.

Note: If you started this certificate under the previous curriculum, please call us at 780-497-5207.

Core Courses:

Foundations of LeadershipLeadership is fundamental at all levels of an organization. Explore the concept of leadership and the 10 competencies of an effective leader, including self-awareness, resiliency, working with others, and dealing with change. You will also develop an awareness of your own leadership strengths, gaps, and communication skills, and create a development plan tailored for you.

SUPR-0821-B251 $399 We, Jan 29, 8:30 a.m.–4:30 p.m. Instructor: Marc Giroux, MA



Excellent. Really enjoyed the level of engagement and flow.- Lindsay Bradbury, September 29, 2012 Foundations of Leadership

““Interested in Supervisory Bootcamp? See page 22.



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Leading People through ChangeChange is a fact of life in organizations today. The ability to man-age change and transition is a critical skill for leaders at all levels. Learn to recognize the stages of loss, explore the three stages of transition and the tips to help staff through each stage, identify the key communication questions that guide the change process, and explore five strategies that help staff through change and transition.

SUPR-0832-B351 $399 Tu, May 13, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

Change Management FundamentalsDo you want to increase the success of your change initiatives? Change is now a way of life for all kinds of organizations, how-ever, many change initiatives fail because the organization did not employ a structured, objective process for dealing with the ambiguous, subjective reality of implementing changes. Dur-ing this course, you will learn how to utilize a Business Change Implementation Methodology and associated tools to significantly reduce resistance problems and begin the process of increasing resilience among those involved in change initiatives.

SUPR-0841-B251 $399 Fr, Feb 14, 8:30 a.m.–4:30 p.m. Instructor: John Tanasichuk, MBA, PhD, RPsych

Negotiating for ResultsNegotiating is about flexibility and innovative thinking. Whether you are negotiating for products or services, a salary increase, or for a collective agreement, it is important to understand what you are getting into, the result you want, and how you intend to go about it. Learn the basics of negotiation, how to prepare to negoti-ate, ways to respond to challenges, and how to create win-win solutions and sustainable agreements.

PRDV-0650-B251 $399 Fr, Apr 4, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Strategic LeadershipStrategy and strategic ability are easy to demand, yet hard to de-fine and execute. In the past, they were thought to be the domain of only the most senior leaders. But the creation of a powerful direction and energy that sparks reliable, long-term growth is now critical at all levels of the organization. This course de-mystifies strategy and strategic planning. Using real life situations, you will learn approaches to create a clear strategy and apply techniques that translate strategic goals into engaging action plans.

SUPR-0840-B251 $399 Sa, Jan 18, 8:30 a.m.–4:30 p.m. Instructor: Marc Giroux, MA

SUPR-0840-B351 $399 Sa, Jun 7, 8:30 a.m.–4:30 p.m. Instructor: Marc Giroux, MA

Electives (choose two):

Emotional IntelligenceWhen we look at the truly extraordinary people who inspire and make a difference, you will see that they do this by connecting with people at a personal and emotional level. Emotional intel-ligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emo-tions of yourself and others, that may contribute to your success.

PRDV-0843-B251 $349 Th, Apr 3, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

Creating an Engaged WorkforceLeaders play a significant role in creating a positive work environ-ment. Learn about the factors that contribute to a positive work environment and what motivates team members, and explore the linkages between commitment, morale and productivity. You will also discuss strategies for retaining key employees. You make a difference!

PRDV-0829-B351 $399 Th, May 1, 8:30 a.m.–4:30 p.m. Instructor: Bob Gurney, ORT, BPe, MSc, PhD


SUPR-0844-B251 $399 We, Mar 26, 8:30 a.m.–4:30 p.m. Instructor: Dilara Yegani, BComm, MBA





Managing ConflictProfessional Development CertificateAre you looking for additional skills and strategies for managing conflict? Offered in partnership with the Canadian Institute for Conflict Resolution (CICR), this series will give you the skills to assist in resolving and managing conflict in the workplace. Taught by skilled conflict practitioners and experienced adult trainers, you will learn practical strategies to deal with your own conflicts and the conflicts of others.

For those interested in pursuing a career in mediation or further developing their conflict resolution skills, completion of this certificate will be credited as the first 40 hours of the Third Party Neutral Program (TPN 1) offered by the Canadian Institute for Conflict Resolution.

Take individual courses or all four to receive the Managing Conflict professional development certificate.

Core coursesThe following three core courses must be taken in order:

Managing Conflict – Level 1 Managing conflict can be the beginning of a creative process that leads to higher levels of achievement and success. Learn about the conflict resolution process, conflict styles, and principles for being an effective conflict practitioner. Understand the impact of values, beliefs, and assumptions on conflict. Identify barriers to communication, develop effective strategies to overcome them, and explore communication techniques that will allow you to draw out the roots of the conflict.


Intervening in Conflict – Level 2There is a five-step conflict resolution process you can use when negotiating outcomes or when playing a third party intervention role between others. Gain practical experience by analyzing case studies and employing the techniques you have learned to master strategies you can use and apply immediately. Prerequisite: Man-aging Conflict - Level 1

PRDV-0845-B251 $549 + $60 material fee Tu, We, Apr 29–30, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

Resolving Conflict – Level 3Build on the skills and strategies you acquired in Levels 1 and 2 by learning and practicing strategies for managing power imbalances, having difficult conversations, and managing difficult team dynam-ics. Prerequisite: Intervening in Conflict – Level 2

PRDV-0846-B351 $399 + $30 material fee We, May 28, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze

Electives (choose one of three)



Leading People through ChangeChange is a fact of life in organizations today. The ability to man-age change and transition is a critical skill for leaders at all levels. Learn to recognize the stages of loss, explore the three stages of transition and the tips to help staff through each stage, identify the key communication questions that guide the change process, and explore five strategies that help staff through change and transition.




Maurice was very professional and engaging. I found the class experience and stories told were very helpful in summarizing real life events relating to conflict. I really enjoyed his class and am looking forward to completing my PD Certificate in Conflict Management.- Rhodora Badian, February 21, 2013 Managing Conflict - Level 1

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Management EssentialsProfessional Development CertificateEffective managers require a range of unique skills and competen-cies. Acquire the business skills that will give you the knowledge and strategies you need to be successful and advance in your career. Develop and enhance your ability to achieve goals through relationship building, critical thinking, problem-solving, manag-ing projects, and leading and motivating others. Walk away with a greater capacity to contribute to your organization’s future suc-cess, as well as your own.

Take individual courses or all eight to receive the Management Es-sentials professional development certificate.

Core courses:

Management FundamentalsLearn effective management techniques required for project and organizational success. At its core, management means engaging others at various levels to work toward common goals. Assess your leadership competencies, learn how to develop your strengths, and identify additional skills and tools to make you a better manager. Walk away with a strategy for actively using these skills in your workplace.

PRDV-0751-B251 $475 Tu, We, Feb 11–12, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP



Finance and Budget BasicsBasic financial skills are absolutely necessary in order to become a successful, effective manager. If you find yourself scratching your head when you try to understand financial terminology, read financial statements and annual reports, need to organize your books, or need to prepare a budget, this two-day workshop is for you. Become familiar with key financial terms and learn the essen-tials of bookkeeping, the different types of financial statements, financial ratios, break even analysis, and budgeting.

PRDV-0799-B351 $449 Th, Fr, May 8–9, 8:30 a.m.–4:30 p.m. Instructor: Ken Balcom, BComm, MBA, CMC

Strategies for Managing ProjectsHave you ever been given a project to coordinate? Had to prepare an annual report? Organize an office move? Plan an event? These are all projects, and managing projects successfully is a valuable skill. In this practical, hands-on course you will learn the basics of managing projects throughout the various phases including conception, planning, execution and completion.

PRDV-0755-B251 $399 Tu, Mar 4, 8:30 a.m.–4:30 p.m. Instructor: Kimberley Howard, BA(H), MEd, MBA, PMP

PRDV-0755-B351 $399 Tu, Jun 3, 8:30 a.m.–4:30 p.m. Instructor: Kimberley Howard, BA(H), MEd, MBA, PMP




Negotiating for ResultsNegotiating is about flexibility and innovative thinking. Whether you are negotiating for products or services, a salary increase, or for a collective agreement, it is important to understand what you are getting into, the result you want, and how you intend to go about it. Learn the basics of negotiation, how to prepare to negotiate, ways to respond to challenges, and how to create win-win solutions and sustainable agreements.


Fern was very engaging and interesting. She provided very real examples that were relevant to real world situations.- Pat Carmody, April 27, 2013 Leading People Through Change

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Electives (choose two)

Marketing – Your Competitive AdvantageAre you looking for a better grounding in marketing fundamentals or to refresh what you already know? Gain insight about market-ing fundamentals and how they work in the real world to contrib-ute to market success. Learn about building brands (both with employees and customers), the importance of customer insight, positioning your product or service, finding the right marketing and communication mix, measurement and more. This highly interactive session uses case studies and group discussion to reinforce the information presented.

PRDV-0857-B251 $399 We, Feb 26, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, BEd, MBA

PRDV-0857-B252 $399 We, Apr 30, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, BEd, MBA

Leading People through Change Change is a fact of life in organizations today. The ability to man-age change and transition is a critical skill for leaders at all levels. Learn to recognize the stages of loss, explore the three stages of transition and the tips to help staff through each stage, identify the key communication questions that guide the change process, and explore five strategies that help staff through change and transition.






Administrative ExcellenceProfessional Development CertificateTake your career to the next level and become an indispensable administrative professional. These practical hands-on courses give you the essential knowledge and skills that will enhance your success and opportunities in today’s business environment. Through the Administrative Excellence Certificate, you will learn key business skills and strategies to increase your efficiency and make you even more valuable to your team.

Take individual courses or all six to receive the Administrative Excellence professional development certificate.

Time Management and Priority PlanningNeed more time? Learn practical techniques for effective time management and how you can effectively deal with your time wasters (procrastination, unclear priorities, interruptions, e-mail and clutter to name a few). Get more out of your day and your life!

PRDV-0803-B251 $349 Fr, Feb 7, 8:30 a.m.–4:30 p.m. Instructor: Brenda Barrett, MEd

PRDV-0803-B351 $349 We, Jun 4, 8:30 a.m.–4:30 p.m. Instructor: Brenda Barrett, MEd

Effective Business WritingEvery word you write becomes a reflection of you and your cred-ibility. In today’s workplace, effective written communication is critical for success. Develop your ability to organize your ideas using an audience-centred approach to achieve the results you want. You will apply your knowledge with a variety of in-class exercises that will help you master the steps to producing concise business letters and reports. You will also learn how to solve the most common grammar mistakes and how to polish your work by revising, editing and proofreading your written communications.

PRDV-0784-B251 $349 Tu, Feb 25, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, BComm

PRDV-0784-B351 $349 We, May 28, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, BComm

Strategies for Managing ProjectsHave you ever been given a project to coordinate? Had to prepare an annual report? Organize an office move? Plan an event? These are all projects, and managing projects successfully is a valuable skill. In this practical, hands-on course you will learn the basics of managing projects throughout the various phases including conception, planning, execution and completion.


PRDV-0755-B351 $399 Tu, Jun 3, 8:30 a.m.–4:30 p.m. Instructor: Kimberley Howard, BA(H), MEd, MBA, PMPSign up early to save your seat

in class!


Interested in online learning?See page 28 for information on online professional development certificates and courses on topics like social media, market-ing, sales, communications, entrepreneurship, and more.

Business EtiquetteHave you ever been caught in an awkward moment or felt un-certain about what to say or how to act in a business situation? Mastering business etiquette demonstrates the respect you have for those you spend time with. Through learning how to maintain a professional appearance, network effectively, communicate confidently, and feel comfortable in formal dining situations, you will establish trust and credibility that will give you an edge in your career.

PRDV-0661-B251 $329 Mo, Apr 7, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, BComm

Minute Taking Made EasyIf people can’t remember what occurred or what was decided at a meeting, how can the group accomplish its objectives? Discover the top minute-taking tips and techniques, and develop key minute-taking skills that include listening, critical thinking and organization. You will learn to produce minutes that include es-sential, accurate information for informal, semi-formal, formal and action-oriented meetings. When you know how to write minutes for a meeting, you know how to keep track of business!

PRDV-0781-B251 $329 Th, Apr 17, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

PRDV-0781-B351 $329 Fr, Jun 6, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

Service ExcellenceBecome indispensable to any organization by understanding who your internal and external customers are and how to identify and meet their needs. Learn to demonstrate a customer-focused approach and develop strategies to respond efficiently and confidently to inquiries and requests, deal with difficult situations, and problem-solve. By providing excellent service, you will help achieve success for your organization, as well as for your own career.

PRDV-0663-B251 $329 Tu, Mar 18, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc


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I found clear, easy-to-follow ideas that I will defintely use in future meetings.- Lisa Carver, November 19, 2012 Minute Taking Made Easy

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GROUP DISCOUNTS! If there will be 3 or more people attending from your organization, please contact us at 780-497-5207 for special rates.


Communication Courses

Effective Business WritingEvery word you write becomes a reflection of you and your cred-ibility. In today’s workplace, effective written communication is critical for success. Develop your ability to organize your ideas using an audience-centred approach to achieve the results you want. You will apply your knowledge with a variety of in-class exercises that will help you master the steps to producing concise business letters and reports. You will also learn how to solve the most common grammar mistakes and how to polish your work by revising, editing and proofreading your written communications.

PRDV-0784-B251 $349 Tu, Feb 25, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, BComm

PRDV-0784-B351 $349 We, May 28, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, BComm

E-mail Essentials for BusinessIncrease your credibility in the workplace by writing clear and con-cise e-mail. Like it or not, your professionalism and competence are often judged based on how well you communicate on-line. Most people treat e-mail very casually, sometimes overlooking the principles of good writing. Learn how to plan and write e-mail using the appropriate format, how to manage your inbox, and why mastering e-mail etiquette is one of the most valuable things you can do to enhance your reputation.

PRDV-0788-B251 $349 We, Apr 2, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, BComm

Presentation SkillsDiscover what it takes to get through any public speaking situa-tion. Whether you’re making a formal presentation or just offering an opinion in a meeting, this is the course for you. Learn what causes your fear of public speaking and techniques that can help you face that fear and move through it. Discover the key factors to effective public speaking and the secret to making powerful presentations.

PRDV-0812-B251 $349 Th, Mar 27, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, BComm

Build your business skills and knowledge with our professional development courses. These short, hands-on classes will provide you with practical training to help you achieve your personal and professional development goals. You will receive a Certificate of Attendance for each course you complete. In addition to the courses listed below, you may also take individual courses from the certificate series beginning on page 3.


ALUMNI DISCOUNT!MacEwan University alumni qualify for a 15% discount on professional development courses. Call 780-497-5207 for details.

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Paula is a wonderful instructor. I haven’t seen enthusiasm like hers in a long time. She makes grammar and writing fun!- Lynn Fleming, February 7, 2013

Effective Business Writing

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Sign up early to save your seat in class!


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Human Resources Courses

HR BootcampIn today’s fast-paced work environment, many supervisors have some type of human resource responsibilities. Whether you’re a supervisor or HR professional, you may be asked to take part in developing job descriptions, sit in on interviews, plan training or manage performance. This course will introduce you to key human resource concepts and functions. You will also learn how to be a strategic partner in your organization.

PRDV-0761-B251 $499 Mo, Tu, Mar 31–Apr 1, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

Hiring for SuccessInterviewing is both an art and a science, and there are proven techniques that can help ensure you make the right hiring decision. Learn how to develop a fair and consistent interview process for selecting employees, how to prepare better job advertisements, and how to develop a job analysis and position profile. Gain an understanding of the different types of questions and when to use them, along with interview techniques that get specific, behaviour based examples of past performance.

SUPR-0836-B251 $349 Tu, Apr 8, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

Leading the MultigenerationalWorkplacePeople of different generations have always worked side by side and today we potentially have four generations working together. This age diversity can bring challenges as well as opportunities to the workplace. Explore the demographic differences between the generations and learn about generational influences and values and their impact on the workplace. Learn to recognize the needs and motivations of the different generations and then put it all together to develop strategies to support workers of all ages.

SUPR-0838-B251 $349 We, Mar 12, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc






Marketing Courses

Marketing – Your Competitive AdvantageAre you looking to enhance your marketing knowledge and skills? Gain insight about marketing fundamentals and how they con-tribute to success. In this highly interactive session, you will learn about building brands with employees and customers, the import-ance of customer insight, positioning your product or service, finding the right marketing and communication mix, measurement and more.

PRDV-0857-B251 $399 We, Feb. 26, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, BEd, MBA


Build your Marketing PlanWhat does a great marketing plan look like? Gain insight into the strategic and tactical elements of an effective marketing plan and how to apply this knowledge to your own plan. You will review key elements with examples and case studies. Then, using the recom-mended template, you will build a plan based on your current marketing needs or practice on a case study provided in class.

PRDV-0632-B251 $399 We, Mar 12, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, BEd, MBA

PRDV-0632-B351 $399 Fr, May 9, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, BEd, MBA

Digital MarketingIt’s not about the technology, but how you use It. Learn about emerging best practices, new ideas and tools you can apply to digital platforms. Through case studies, examples and hands on activities, build your digital and social media marketing skills to more effectively reach your target audience.

PRDV-0634-B251 $495 Th, Apr 3, 8:30 a.m.–4:30 p.m. Instructors: Sharon Bell, BEd, MBA and Tema Frank, MBA

PRDV-0634-B351 $495 Th, Jun 5, 8:30 a.m.–4:30 p.m. Instructors: Sharon Bell, BEd, MBA and Tema Frank, MBA

Medical Office Courses

Medical Billing Discover how to process physicians’ billings. In this hands-on training seminar, you will learn how to use the Schedule of Medical Benefits and learn what health service and ICD-9 diagnostic codes are as well as their important role in billing. You will also be taught how effective patient appointment scheduling and applying fee modifiers can maximize a doctor’s billing. In addition, you will be introduced to the governing rules that apply to billing.

OADM-0813-B251 $499 Th, Jan 23–March 27, 6–9 p.m. Instructors: Belinda Panganiban, BA and Christine Griffiths

Medical Office ChaperoneIt is an asset in the health profession to have staff trained to be medical office chaperones. Chaperones are instrumental in sup-porting the emotional comfort and reassurance of their patients, as well as providing assistance for the examining physician.

MacEwan University, in partnership with the College of Physicians & Surgeons of Alberta, is pleased to offer the Medical Office Chaperone course for staff working in physician offices. In this interactive workshop, you will learn from video dramatizations, handouts, open dialogue and hands-on activities to gain the knowledge and tools that you can apply immediately to your work environment.

This course is for Medical Office Assistants, LPNs, RNs and Per-sonal Care Aides. It is designed to help you:

• Understand your role and responsibilities as a chaperone

• Learn about what constitutes a proper and improper intimate examination

• Understand the rights of the patient

• Provide chaperone support and assistance to patients and physicians

• Correctly document procedures and processes observed

OADM-0820-B251 $349 Sa, Feb 8, 8:30 a.m.–4:30 p.m. Instructor: Belinda Panganiban, BA

OADM-0820-B351 $349 Fr, May 23, 8:30 a.m.–4:30 p.m. Instructor: Belinda Panganiban, BA


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GROUP DISCOUNTS! If there will be 3 or more people attending from your organization, please contact us at 780-497-5207 for special rates.

ALUMNI DISCOUNT!MacEwan University alumni qualify for a 15% discount on professional development courses. Call 780-497-5207 for details.


General Business Courses

Bookkeeping BasicsLearn basic accounting concepts and terminology in this practical one-day course. You will be introduced to the complete accounting cycle, general and subsidiary ledgers, journal entries, trial balances and financial statements. Bring your pencil, eraser and calculator in preparation for hands-on learning and practice exercises.

CMSK-0825-B251 $199 Sa, Feb 1, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

CMSK-0825-B252 $199 Sa, Apr 12, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA





Finance and Budget BasicsBasic financial skills are absolutely necessary in order to become a successful, effective manager. If you find yourself scratching your head when you try to understand financial terminology, read financial statements and annual reports, need to organize your books, or need to prepare a budget, this two-day workshop is for you. Become familiar with key financial terms and learn the essen-tials of bookkeeping, the different types of financial statements, financial ratios, break even analysis, and budgeting.

PRDV-0799-B351 $449 Th, Fr, May 8–9, 8:30 a.m.–4:30 p.m. Instructor: Ken Balcom, BComm, MBA, CMC


SUPR-0844-B251 $399 W, Mar 26, 8:30 a.m.–4:30 p.m. Instructor: Dilara Yegani, BComm, MBA

Leading the Multigenerational WorkplacePeople of different generations have always worked side by side and today we potentially have four generations working together. This age diversity can bring challenges as well as opportunities to the workplace. Explore the demographic differences between the generations and learn about generational influences and values and their impact on the workplace. Learn to recognize the needs and motivations of the different generations and then put it all together to develop strategies to support workers of all ages in the workplace.

SUPR-0838-B251 $349 We, Mar 12, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

Lobby Government EffectivelyIf you’re talking to government, you are lobbying. Through organ-ized promotion of a particular viewpoint, you can effect legislative change, fine-tune regulatory regimes, and craft new laws. Learn the what, who, how, why and when of lobbying in this one-day workshop designed for non-profits, business, labour and industry. You will also discover the eight determinants of success and three critical mistakes, and review current and past local lobbying activities. In addition, you will have the opportunity to work on your own lobbying ideas.

PRDV-0855-B251 $349 Tu, Mar 25, 8:30 a.m.–4:30 p.m. Instructor: Maurice Fritze


I was very satisfied with the instructor’s knowledge and presentation style. I gained many ‘take-aways’ from this course.- Wm. B. Robertson, March 12, 2013 Minute Taking Made Easy

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Marketing – Your Competitive AdvantageAre you looking to enhance your marketing knowledge and skills? Gain insight about marketing fundamentals and how they con-tribute to success. In this highly interactive session, you will learn about building brands with employees and customers, the import-ance of customer insight, positioning your product or service, finding the right marketing and communication mix, measurement and more.

PRDV-0857-B251 $399 We, Feb 26, 8:30 a.m.–4:30 p.m. Instructor: Sharon Bell, BEd, MBA


Minute Taking Made EasyIf people can’t remember what occurred or what was decided at a meeting, how can the group accomplish its objectives? Discover the top minute-taking tips and techniques, and develop key minute-taking skills that include listening, critical thinking and organization. You will learn to produce minutes that include es-sential, accurate information for informal, semi-formal, formal and action-oriented meetings. When you know how to write minutes for a meeting, you know how to keep track of business!

PRDV-0781-B251 $329 Th, Apr 17, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

PRDV-0781-B351 $329 Fr, Jun 6, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

Negotiating for ResultsNegotiating is about flexibility and innovative thinking. Whether you are negotiating for products or services, a salary increase, or for a collective agreement, it is important to understand what you are getting into, the result you want, and how you intend to go about it. Learn the basics of negotiation, how to prepare to negoti-ate, ways to respond to challenges, and how to create win-win solutions and sustainable agreements.


Salon/Spa EntrepreneurshipIs salon/spa ownership right for you? Starting and running a successful salon or spa requires a fundamental understand-ing of business requirements along with excellent leadership and people skills. MacEwan University, in partnership with M.C. College, is pleased to offer this unique 5-day course targeted to those considering opening their own salon or spa. You will learn how to prepare a business plan with a focus on the salon and spa industry and gain the tools needed to effectively plan for busi-ness ownership. You will also successfully identify various forms of business ownership, prepare a marketing and operations plan, and understand important considerations when recruiting and developing your team. This course will provide potential entrepre-neurs with a solid foundation to start them on the road to success-ful salon or spa ownership.

For registration information, please contact Chantel Bella at M.C. College, 780-497-3157 or [email protected] or visit the M.C. College website at www.mccollege.ca.

February: 3, 5, 7, 10 & 11

March: 17, 19, 21, 24 & 25

May: 12, 13, 15, 16 & 20

June: 2, 3, 5, 6 & 9

Instructor: Frank Saccucci, BComm, MBA


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Service ExcellenceBecome indispensable to any organization by understanding who your internal and external customers are and how to identify and meet their needs. Learn to demonstrate a customer-focused ap-proach and develop strategies to respond efficiently and confi-dently to inquiries and requests, deal with difficult situations, and problem-solve. By providing excellent service, you will help achieve success for your organization, as well as for your own career.

PRDV-0663-B251 $329 Tu, Mar 18, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

Strategies for Managing ProjectsHave you ever been given a project to coordinate? Had to prepare an annual report? Organize an office move? Plan an event? These are all projects, and managing projects successfully is a valuable skill. In this practical, hands-on course you will learn the basics of managing projects throughout the various phases including con-ception, planning, execution and completion.


PRDV-0755-B351 $399 Tu, Jun 3, 8:30 a.m.–4:30 p.m. Instructor: Kimberley Howard, BA(H), MEd, MBA, PMP

Time Management and Priority PlanningNeed more time? Learn practical techniques for effective time management and how you can effectively deal with your time wasters (procrastination, unclear priorities, interruptions, e-mail and clutter to name a few). Get more out of your day and your life!

PRDV-0803-B251 $349 Fr, Feb 7, 8:30 a.m.–4:30 p.m. Instructor: Brenda Barrett, MEd

PRDV-0803-B351 $349 We, Jun 4, 8:30 a.m.–4:30 p.m. Instructor: Brenda Barrett, MEd


Process Mapping & Process ImprovementAnalyze, document and redesign for dramatic improvement!

Process mapping is a powerful diagnostic tool you can use to un-cover structural problems, system disconnects, poor controls and people issues. In this highly interactive course, you will learn to use symptoms of a broken process and lenses of process analysis to pinpoint processes that are causing roadblocks and need your immediate attention.

You will then learn to choose the right improvement techniques for the situation and develop an action plan to design and establish fast, cost-effective processes that will produce on-going, high quality improvements and results in your organization. In addition, you will be coached to help lead and facilitate the mind set for process change.

Key objectives include: • Create an “as is” map of one of your processes

• Analyze the “as is” map from five different perspectives (customer satisfaction, worker frustration, time, cost, and quality)

• Find areas for improvement and begin making improvements

• Use scientific problem solving

• Create a “clean sheet” redesign of a process using process design principles

• Be able to facilitate the above in your workplace

Who should attend? Supervisors, Managers, CEOs, Business Analysts, Project Managers, Process Analysts, Consultants, Department Heads, Work Teams

PRDV-0680-B251 Th, Fr, Feb 27-28 8:30 a.m. to 4:30 p.m. Registration Deadline: Feb 14

PRDV-0680-B351 Th, Fr, Jun 19-20 8:30 a.m. to 4:30 p.m. Registration Deadline: May 30

Course fee:

$945 includes student manual and Process Mapping, Process Improvement, Process Management book


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Facilitator: Daniel Madison, MBA, CFADaniel Madison has over 23 years of experience as a consultant and university instructor. He was also a professional money manager, has interviewed over 100 CEOs and CFOs of the Fortune 500, and extensively analyzed hundreds of publically held companies. Dan is passion-ate about helping organizations increase value through operational improvement, organiza-tional redesign, cost reduction and leadership development. Some past clients include: the City of Calgary, Cisco Systems, Health Alliance Plan, AT & T, and the US Department of Agricul-ture. As an expert in his field, Dan has authored Process Mapping, Process Improvement and Process Management – a #1 selling book on Amazon for over 7 years.



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BootcampsProfessional Development Courses

HR BootcampIn today’s fast-paced work environment, many supervisors have some type of human resource responsibilities. Whether you’re a supervisor or HR professional, you may be asked to take part in developing job descriptions, sit in on interviews, plan training or manage performance. This course will introduce you to key human resource concepts and functions. You will also learn how to be a strategic partner in your organization.

PRDV-0761-B251 $499 Mo, Tu, Mar 31–Apr 1, 8:30 a.m.–4:30 p.m. Instructor: Sandra Marin, BA, CHRP, ACC, ECPC

Management FundamentalsLearn effective management techniques required for project and organizational success. At its core, management means engaging others at various levels to work toward common goals. Assess your leadership competencies, learn how to develop your strengths, and identify additional skills and tools to make you a better manager. Walk away with a strategy for actively using these skills in your workplace.

PRDV-0751-B251 $475 Tu, We, Feb 11–12, 8:30 a.m.–4:30 p.m. Instructor: Dune Nguyen, MBA, CMC, PMP, ISP

Supervisory BootcampAre you new to a supervisory position? Whether you’re a team-leader, project manager or unit coordinator, this workshop is designed to help you deal with many of the supervisory challen-ges you will encounter as you move into a supervisory role. You will learn how to clarify your role and responsibilities; develop your communication skills in listening, asking questions, resolving conflict, and giving feedback to employees; learn how to give clear instructions; and identify techniques to deal with employee chal-lenges, such as hostility, complaints, and lack of productivity.

SUPR-0710-B251 $499 Sa, Mar 8–15, 8:30 a.m.–4:30 p.m. Instructor: Fern Richardson, MBA, CED, PHEc

SUPR-0710-B351 $499 Th, Fr, May 29–30, 8:30 a.m.–4:30 p.m. Instructor: Paula Goebel, BComm


CFA Seminar - Level I FNPL-0111-B251 $995 + $365 material fee* Tu, Jan 28–May 13, 6–9 p.m. Register by Jan. 15

CFA Seminar - Level II FNPL-0112-B251 $995 + $365 material fee* Tu, Jan 28–May 13, 6–9 p.m. Register by Jan. 15

*The course fee includes the SchweserNotes study package of materials and online resources.

PMP® Exam PrepAre you preparing to write the Project Management Institute (PMI®) Project Management Professional (PMP®) Certification exam? Review the Project Management body of knowledge, including the nine knowledge areas and five process groups, and practice answering exam questions and writing quizzes that reflect the most current format of the PMI PMP® Exam. With the guidance of a certified PMP® professional, study guides and workbooks, you will develop your exam-writing strategies and gain confidence in your ability to demonstrate your Project Management knowledge as required for the exam.

For more information on the PMP® Certification process and requirements, please visit the Project Management Institute at www.pmi.org.

PRDV-0861-B251 $1095 We, Apr 9–Jun 25, 6–9 p.m. Instructor: Wayne Fuchs, PMP

Note: The PMBOK® Guide 5th edition is required for the PMP® Exam Prep Course. Additional exam prep books are optional and will be discussed in class.

Are you striving to obtain a professional designation or industry recognized training? MacEwan Business Continuing Education has partnered with a number of professional organizations and associations to provide you with training opportunities that will help you prepare to meet the requirements of these professional bodies.

APPRES (Alberta Personal Property Registry Electronic System)The APPRES training program develops or enhances knowledge and understanding of Personal Property Registry (PPR) trans-actions. This program prepares individuals to write the Service Alberta accreditation exam required to process registrations in AP-PRES. This program is offered by Business Continuing Education at MacEwan University in Edmonton and at SAIT in Calgary. To register, go to MacEwan.ca/business/CE or call 780-497-5207.

CORES (Corporate Registry Training)The Corporate Registry Training program develops or enhances knowledge and understanding of CORES services. This program prepares individuals to write the Service Alberta accreditation exams required to access CORES and provide CORES services. There are three levels of training based on the three levels of CORES accreditation. This program is offered by Business Continuing Education at MacEwan University in Edmonton and at SAIT in Calgary. To register, go to MacEwan.ca/business/CE or call 780-497-5207.

Chartered Financial Analyst (CFA®) Seminar

The Chartered Financial Analyst (CFA®) designation is a globallyrecognized and respected graduate-level credential in the financeindustry, providing a competitive and rewarding advantage for op-portunities in the investment profession around the world. In part-nership with Kaplan Schweser, MacEwan University offers in-class exam preparation seminars based on the CFA Institute’s Candi-dates Book of Knowledge (CBOK®) for the Level I and II exams.

Instructors are industry professionals who will help you understand the investment profession’s theory and practice, and develop your ability to apply the knowledge in the areas of corporatefinance, economics, financial reporting and analysis, quantitativemethods, alternative investments, derivatives, equity investments,fixed income, portfolio management and wealth planning. You willalso learn how these processes fit within the guidelines ofthe CFA Institute Code of Ethics and Standards of ProfessionalConduct.

NOTE: Before you enroll in the CFA Seminar, please refer to the CFA Program Candidacy requirements at www.cfainsitute.org.

Professional Accreditation



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A Taste of ComputingIf you have little or no computer knowledge, this course is for you. You will be introduced to computers, windows, word processing, spreadsheets, PowerPoint, e-mail and Internet.

Recommended prerequisite: Basic keyboarding skills.

CMSK-0185-B251 $299 Tu, Th, Feb 11–25, 6–9 p.m. Instructor: Shawn Gramiak

CMSK-0185-B351 $299 Tu, Th, May 13–27, 6–9 p.m Instructor: Shawn Gramiak

Microsoft Office – Level ILearn to create, format and revise documents, spreadsheets and on-line presentations using Word, Excel, and PowerPoint. You will also learn tips and techniques for these applications that will help you increase productivity.

Recommended prerequisites: Windows and keyboarding skills.

CMSK-0145-B251 $299 Sa, Su, Feb 22–23, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0145-B351 $299 Tu, We, Jun 3–4, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

What’s New in MS Office 2010Learn about the new components of the Office 2010 user inter-face, as well as some new features in Word, Excel and Power-Point. You will learn about the new ribbons, changing the status bar, customizing the quick access toolbar, exploring the Office Menu and using Live Preview.

CMSK-0141-B251 $129 Sa, Mar 15, 9 a.m.–12 p.m. Instructor: Shawn Gramiak

Microsoft Word – Level ILearn to create, save, preview and print professional documents; edit and format text, and how to copy and paste. You will also learn tips and techniques to increase productivity and manage your files.


CMSK-0148-B251 $275 Sa, Su, Feb 1–2, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0148-B351 $275 Tu, Th, Sa, May 20–24 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

Microsoft Word – Level IILearn techniques for working in longer documents: headers/foot-ers, fonts, bullets, numbers, outline numbers, title pages, tables, columns, templates, and sections.

Recommended prerequisite: Microsoft Word - Level I or equiva-lent experience.

CMSK-0448-B251 $299 Sa, Su, Apr 26 & 27, 8:30 a.m.–4:30 p.m. Instructor: Dorothy Haines

No matter what your computer skill level, MacEwan University Business Continuing Education has a course for you, including various levels of Microsoft Office 2010 applications, project management software training, accounting and bookkeeping applications, presentation software, and desktop publishing courses.

For online computer courses in MS Office 2007 and 2010, Adobe software, website development and more, visit www.ed2go.com/MacEwan

The instructor was very patient and understanding. Gave great resources to continue learning outside of class.- Soleil Sevcik, February 23, 2013 MS Office – Level 1

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Microsoft Excel – Level ILearn to create a new workbook; work with ranges, columns and rows; move and copy to build a workbook; and work with basic Excel features such as autofill, autosum, autocomplete, and basic formulas. You will also learn about enhancing the worksheet’s ap-pearance and setting up for printing.


CMSK-0146-B251 $275 Tu, We, Feb 4–5, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0146-B252 $275 Fr, Sa, Mar 21–22, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0146-B351 $275 Tu, We, May 6–7, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft Excel – Analysis and ChartingLearn advanced spreadsheet skills including outlining, using analysis tools (such as scenarios, goal seek and solver), working with multiple worksheets and workbooks, using advanced formu-las and functions, and creating and modifying charts.

Recommended prerequisite: Microsoft Excel - Level I or equiva-lent experience.

CMSK-0256-B251 $199 Tu, Mar 18, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0256-B351 $199 We, Jun 18, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft Excel – Databases and MacrosLearn advanced spreadsheet skills including working with lists, filtering, sorting, preparing pivot table reports, using advanced formulas and functions, importing and exporting data, and using macros.

Recommended prerequisite: Microsoft Excel - Level I or equiva-lent experience.

CMSK-0254-B251 $199 We, Feb 26, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

CMSK-0254-B351 $199 Fr, May 30, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak


I thought the facilitator was great. I really wasn’t looking forward to two days of such dry material, but he was very engaging & knowledgeable. Great job!- Shari Tymo, September 28, 2013 MS Excel – Level 1

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Bookkeeping BasicsLearn basic accounting concepts and terminology in this prac-tical one-day course. You will be introduced to the complete accounting cycle, general and subsidiary ledgers, journal entries, trial balances and financial statements. Bring your pencil, eraser and calculator in preparation for hands-on learning and practice exercises.

CMSK-0825-B251 $199 Sa, Feb 1, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

CMSK-0825-B252 $199 Sa, Apr 12, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

Simply Accounting – Level IDevelop your computerized accounting skills with this popular software used by many businesses today. Learn about the chart of accounts, general journal transactions, purchases, account payables, sales, account receivables, and inventory tracking. You will also learn how to create various financial reports.

Recommended prerequisite: Basic accounting knowledge or Bookkeeping Basics.

CMSK-0128-B251 $299 + $32 material fee Sa, Su, Feb 8–9, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

CMSK-0128-B351 $299 + $32 material fee Fr, Sa, May 2–3, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

Simply Accounting – Level IIBuild on your basic accounting skills with additional and advanced procedures such as creating a company, customizing settings, security features, budgeting, foreign currencies, departmental accounting, time and billings, payroll procedures, and year-end processes. You will also learn how to create graphs and manage-ment reports.

Recommended prerequisite: Simply Accounting – Level I.

CMSK-0428-B251 $349 + $32 material fee Sa, Su, Mar 15–16, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

CMSK-0428-B351 $349 + $32 material fee Tu, Th, Sa, May 27–31 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

Microsoft Access – Level ILearn how to design a database, modify tables, maintain/find data, define relationships, multi-table and calculated queries. You will also learn to build/modify forms and produce reports.

Recommended prerequisites: Familiarity with Windows, Word and Excel.

CMSK-0147-B251 $299 Tu, We, Apr 8–9, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft PowerPoint – IntroductionLearn to create and edit a presentation, including formatting, add-ing visual elements, changing the design of the presentation, and preparing for output (slide show and print).


CMSK-0745-B251 $199 Sa, Mar 1, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft PowerPoint – MultimediaLearn how to use multimedia tools to enhance your PowerPoint presentations with tables, charts, graphics, animation, movies and music.

Recommended prerequisite: Microsoft PowerPoint Introduction or equivalent.

CMSK-0848-B251 $199 Sa, Apr 12, 8:30 a.m.–4:30 p.m. Instructor: Shawn Gramiak

Microsoft Project – Level ILearn to use MS Project and its core features, including calendars, creating projects, entering tasks/relationships, and assigning resources and costs. You will also learn about critical paths, base-lines and how to create basic reports.

Recommended prerequisite: Windows Level I or equivalent experi-ence.

CMSK-0115-B251 $199 Fr, Feb 14, 8:30 a.m.–4:30 p.m. Instructor: Chris Hancock, BEd

CMSK-0115-B252 $199 Sa, Apr 19, 8:30 a.m.–4:30 p.m. Instructor: Chris Hancock, BEd

Microsoft Project – Level IIBuild on your basic MS Project skills with additional and advanced features including importing and exporting, tracking progress, and customizing tables, reports and views. You will also learn about templates, resource pools, and master/subprojects.

Recommended prerequisite: Microsoft Project - Level I.

CMSK-0415-B251 $199 Fr, Mar 14, 8:30 a.m.–4:30 p.m. Instructor: Chris Hancock, BEd

CMSK-0415-B351 $199 Mo, May 26, 8:30 a.m.–4:30 p.m. Instructor: Chris Hancock, BEd



Instructor Profile: Sunny Yeung, BA, BCom, CMASunny Yeung has taught computer and bookkeep-ing courses for MacEwan University for over 20 years, and he specializes in accounting software for small businesses. He also has extensive business experience, having worked for many years as a government auditor, as well as an accounting and tax consultant for private clients. Sunny brings this wide experience, wealth of knowledge and passion for helping others to the classroom. His students love how he patiently guides them in developing their accounting skills in a computerized environment.

Current courses: Bookkeeping Basics, Simply Accounting Levels I and II, QuickBooks Levels I and II

QuickBooks – Level IQuickBooks is an ideal accounting software package for small to medium sized businesses. In this introductory course, you will learn how to perform basic accounting tasks such as journal en-tries, account receivables, payables and payroll. You will also learn how to create new accounts and manage inventory, customer and vendor records, sales and purchase transactions, payments and receipts. In addition, you will cover year-end procedures and generate various reports.

Recommended prerequisite: Basic accounting knowledge or CMSK-0825 Bookkeeping Basics.

CMSK-0830-B251 $299 + $32 material fee Fr, Sa, Feb 21–22, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

CMSK-0830-B351 $299 + $32 material fee Tu, Th, Sa, May 6–10 Tu, Th, 6–9:30 p.m. and Sa, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

QuickBooks – Level IIEnhance your QuickBooks skills by covering advanced features related to account receivables and payables, payroll, inventory, and customer transactions. You will also learn about security fea-tures, charging interest on overdue accounts, bank reconciliations, credit card transactions, budget preparation, processing NSF cheques, bad debts, sales tax, WCB, job tracking and estimating, and how to set up a new company.

Recommended prerequisites: QuickBooks – Level I and basic accounting knowledge.

CMSK-0832-B251 $349 + $32 material fee Fr, Sa, Mar 28–29, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

CMSK-0832-B351 $349 + $32 material fee Fr, Sa, Jun 6–7, 8:30 a.m.–4:30 p.m. Instructor: Sunny Yeung, BA, BComm, CMA

Exactly the refresher I needed and was searching for. Sunny was informative and very knowledgeable. He made the day fun and not boring!- Tanya Sloan, September 28, 2013 Bookkeeping Basics

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MacEwan University has partnered with ed2go, MindEdge and UGotClass to bring you world-class online certificates and courses. These partnerships allow us to provide you with a diverse range of online professional development opportunities, with learning options that suit your needs and instructors that are in-dustry experts. These online courses are also cost-effective, with starting prices as low as $79 (US).

Our latest online course catalogue is available at www.MacEwan.ca/Business/CE.

Course offering categories include:

Accounting & Finance

Administrative Assistant

Computer Training

Communication

Customer Service

Human Resources

Management & Leadership

Personal Development

Project Management

Sales & Marketing

Small Business & Entrepreneurship

Social Media


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Online learning is an excellent way to enhance your career and expand your knowledge and skills when and where it is most convenient for you.

Certificates include:

Business Research

Coaching & Mentoring

Customer Research

eMarketing

Finance

Inbound Marketing

Innovation & Critical Thinking

Managinig Social Media Platforms

Non-profit Management

Presentation Media

Social Media for Business

Sustainable Management

Visit our website for details on all our course offerings: MacEwan.ca/Business/CE, and click on the ‘Online Guide’ icon on the right-hand side of the screen. Or e-mail us at [email protected] and we will send you a link.


Is it time to take it online? It’s easy to succeed with online learning at MacEwan University. Our wide range of professional development online courses and certificates offer many benefits:

Flexibility. All you need is a computer and Internet connection, and you can do your coursework any time of day, or a little bit here and there in between other activities. Work at home, on the bus, in the library or wherever you happen to be. For example, MacEwan ed2go courses start every 6 weeks, with two lessons per week, and MacEwan MindEdge courses are available 24/7. You can’t get more flexible than that!

Variety. There’s no limit to the subjects you can explore in the online world. With everything from computer software and grant writing, to how to develop web apps and websites, to certificates in finance or sustainable management, we’ve got a course for you.

Expert Help. You can give up the classroom without giving up the teacher. Whether you connect with your MacEwan UGotClass instructor via email or in a chat room, or email a MacEwan Mind-Edge mentor through “Ask an Expert,” you’re supported through-out your learning experience.

Quick. It’s easy to get started. These non-credit professional de-velopment courses and certificates are for everyone. There are no admission requirements or application processes. Simply register and pay online and away you go.

Affordable. Courses start as low as $79 and certificate series range from $249 - $799. And you won’t have to pay for parking, spend time commuting to class, or miss work time.

Quality. All courses are developed by business school profes-sors, industry professionals and subject matter experts. And they’re offered by MacEwan University – a proven education provider for over 40 years!

For more information, visit MacEwan.ca/Business/CE and click on the ‘Online Guide’ icon on the right-hand side of the screen. Or e-mail us at [email protected] and we will send you a link.


REGISTRATION POLICIESATTENDANCE POLICYIn-Class: You must attend 80 percent of class time in order to receive a Certificate of Attendance. Online: Participation requirements vary. They are explained in the course details.

CORPORATE SPONSORSHIPIf a company is assuming the costs of an employee’s registration, full student information is still required (i.e., last name, first name, birthdate, etc.) Please provide this, plus your sponsor’s name and phone number and a purchase order number or authorization on company letterhead/sta-tionery. If the student is unable to attend, the refund/withdrawal policies below apply and another staff person is not permitted to attend on his or her behalf.

REFUND CATEGORIES FOR PROFESSIONAL DEVELOPMENT COURSES

For courses four weeks or lessStudents are eligible for a 100 per cent refund minus an administrative withdrawal fee (as approved by the Board of Governors) provided the withdrawal form is received in the Office of the Registrar five calendar days before the first scheduled class. No refund is available after the deadline date.

For courses more than four weeks in lengthA 100 per cent refund minus an administrative withdrawal fee (as ap-proved by the Board of Governors) per course plus a 100 per cent refund of material and special fees is available to students who withdraw before the day of the second scheduled class. No refund is available after the deadline date.

OTHER FEES (i.e. material fees, special fees)If “other” items are provided or distributed prior to or on the first day of class, there will be no refund available once the course has started. A 100 per cent refund will be available prior to the course start date if materials are returned in unused/new condition.

When courses are offered on behalf of another learning institution or sponsoring agency, the refund category will be in accordance with the signed contract. Students must contact Business Continuing Education for further refund details.

INTERNATIONAL STUDENT FEE FOR PROFESSIONAL DEVELOPMENT COURSESAn international student who is taking a professional development course will be charged twice the Canadian tuition fee for that course.

how to registerPlease register at least 5 days before class.

onlinehttps://courses.macewan.ca/mee

phone780.497.5000 or Toll-free 1-888-497-4622 (ext. 5000) between the hours of 8:30 a.m.– 4:30 p.m. Monday through Friday

faxFill out the enrolment form on the next page and fax to: 780-497-5001

mailThe Office of the University Registrar MacEwan University P.O. Box 1796 Edmonton, AB T5J 2P2

in personCity Centre Campus

Alberta College Campus

South Campus

Centre for the Arts and Communications Campus

For hours of operation and addresses, please visit MacEwan.ca/campuses


PROCEDURES OF THE UNIVERSITY.

CHEQUES OR MONEY ORDERS SHOULD BE MADE PAYABLE TO GRANT MACEWAN UNIVERSITY. FEES MUST BE PAID AT THE TIME OF REGISTRATION. SPONSORED STUDENTS MUST SHOW PROOF OF SPONSORSHIP WHEN THEY REGISTER.

Continuing Education Enrolment

September 2013

Residency Status (check one)

Telephone - Cell

A non-refundable $10.00 Student ID Card fee will be assessed for all new students registering for their first credit course.

Aboriginal Applicants

If you wish to declare your Aboriginal heritage for the purposes of developing support services, programs, and statistical purposes, please indicate:

Protection of Privacy – The personal information requested on this form is collected under the authority of the Alberta Freedom of Information and Protection of Privacy (FOIP) Act for authorized purposes including admission and registration, administration of records, scholarship and awards, student services, and university planning and research. Student personal information may be disclosed to academic and administrative units according to university policy, federal and provincial reporting requirements, information sharing agreements and to contracted services as required. Direct questions expressly related to the collection and use of this information to the Associate Registrar, Students, Records and Convocation, Grant MacEwan University, 10700 – 104th Avenue, Edmonton, AB, T5J 4S2, telephone 780-633-3110.

for Winter/Spring 2014At MacEwan University, we endeavour to offer new courses that are relevant and positioned to meet your career aspirations. Here are some of the exciting additions to our line-up of professional development learning opportunities:

New Professional Development Certificates: • Business Analysis

New Courses: • Building a Marketing Plan • Digital Media • Medical Office Chaperone • Process Mapping & Improvement

New Online Certificates: • Customer Research • Inbound Marketing • Manager’s Toolbox • Managing Social Media Platforms • Presentation Media

New Online Courses: • Blogging and Podcasting for Beginners • Content Marketing • Fundamentals of Technical Writing • LinkedIn Career Networking • Various Project Management Courses

Contact us:Business Continuing Education780-497-5207email: [email protected]/Business/CE

our Alberta College Campus location. You may also choose to take our online

Let the professional team at MacEwan University Corporate Learning work with your organization to develop and deliver training solutions to meet your needs.

Why partner with MacEwan University Corporate Learning:

GUIDE TO BUSINESS CONTINUING EDUCATION

Winter/Spring 2014

Invest in your future with Professional Development... in class and online

One of the best, informative sessions I’ve had in years.

Awesome course, awesome topic, and awesome instructor!

Great course! Activities really drove the learning home! Great instruction!

The instructor was excellent and very motivated. He obviously loves what he does and brought passion to the classroom!

NEW location see inside for details

macewan university business con ed guide - winter/spring 2014

Documents

business analysisnew

professional team

learning home

new location

awesome instructor

awesome course

great course

detailsfor winterspring