M2K CommunicationsCapabilities Statement

TABLE

OFCONTENTS

1. ABOUT M2K COMMUNICATIONS

2. DIFFERENTIATING CORE VALUES

3. SERVICES LINES

3.1 Mobility

3.2 Collaboration

3.3 Managed Data & Internet Services

3.4 ICT Managed Services

3.5 Mobility Management

3.6 ICT Project Management & Delivery

3.7 Customer Portal

3.8 Cloud

3.9 Concierge Service

3.10 Technology Lifecycle Management

3.11 Reporting

4. INDUSTRY CASE STUDIES

4.1 Government

4.2 Finance

4.3 Sport

4.4 Energy

5. PARTNERS

6. CLIENTS

7. ACCREDITATION

8. OUR COMMITMENT TO YOU

1. ABOUT M2K COMMUNICATIONSM2K Communications is a recognised Telstra Accredited

Business and Enterprise Channel Partner. Our focus is our

clients, and how our experience and knowledge can assist them

through the complex challenges of technology within their

business.

Through hard work and dedication, M2K Communications is

recognised as a reputable provider of telecommunications and

information technology services to enterprise and government

organisations, plus many medium and large size businesses

throughout Australia.

M2K Communications is a 100% Australian owned and

operated, proactive and dynamic business, offering Mobility,

Collaboration, Cloud, Data and Managed Network Services.

Established in 1994, M2K Communications is now taking its 22

year history and revolutionising the way we service our clients

and work with our business partners. We are achieving this

through our ethical standards and collaborative business

practices, as well as developing innovative systems and

processes to support not only the growth of our business, but

that of our clients.

•  Government

•  Finance

•  Sport

•  Business

•  Energy

•  Agriculture

•  Manufacturing

•  Transport

Consult Design Resource Support Implement Report

Mobility

Managed Data & Internet

ICT Project Management

& Delivery

Integration Program

Mobility Management

ICT Managed Services

Collaboration

Cloud

•  Government

•  Finance

•  Sport

•  Business

•  Energy

•  Agriculture

•  Manufacturing

•  Transport

Mobility

Managed Data & Internet

ICT Project Management

& Delivery

Integration Program

Mobility Management

ICT Managed Services

Collaboration

Cloud

Resource Design Consult Implement Support Report

"Synergy is the creation of a whole that is greater than the simple sum of

its parts".

Aristotle

By integrating synergy into our everyday practices, the team at

M2K Communications can deliver world-class service that

exceeds expectations.

Working collaboratively with clients and listening to their

feedback, keeps us focused on their needs, their objectives and

their specific requirements.

Our combined efforts internally, equate to proactive, cost

effective and client focused results. And through our integrity,

determination, skill and experience, we provide leading edge

technology solutions ensuring an outstanding customer

experience.

To create synergy within M2K Communications, we focus on our

people, on teamwork, and on personal accountability.

Our differentiating core values are:

￮ Be Client Focus

￮ Listen

￮ Collaborate

￮ Respond

￮ Be Proactive

￮ Be Accountable

￮ Deliver On Time & To Budget

￮ Ensure An Outstanding Customer Experience

2. DIFFERENTIATING CORE VALUES

3. SERVICE LINES

3.1 MOBILITY

When it comes to business and ramping up productivity by

enabling workforce mobility, there’s more to it than giving every

employee a mobile phone and a tablet!

M2K Communications is acutely aware that if mobility is not at

the heart of our client’s plans for the future, they could be at a

serious disadvantage to their competitors.

Mobility offers so much in terms of increased productivity, cost

savings and connectivity. M2K believes that people are at the

heart of a strong mobile workforce strategy. We know that by

equipping employees with the right tools to communicate and

collaboratively work together, business objective and success

will follow.

M2K Communications plays an integral role in optimising

business mobility for our clients. M2K designs bespoke

programs and achieves our client's desired outcomes by

reviewing current communications services and existing usage

levels; we then clearly align our road-map to our clients'

business objectives.

Having considered where our clients want to go, M2K will design

and implement a plan to get them there. M2K knows the right

solution is essential to optimising performance through better

productivity, flexibility and reliability.

It doesn’t stop there… Mobility doesn’t rest, so neither do we.

M2K won’t just implement and then walk away – our clients

know they can rely on us to regularly review their mobility to

ensure optimisation is always at its peak.

The reality is that technology is constantly redefining business in

profound ways and it is M2K’s objective to be the conduit

between rapidly changing technology and our client’s

commercial, financial and operational needs into their future.

3.2 COLLABORATION

Collaboration or Unified Communications is the integration of

real-time, enterprise, communication services that brings people

together. Collaboration is the integration of email, telephony,

audio conferencing, video, instant messaging and web

conferencing.

If designed and implemented effectively, Collaboration will keep

mobile workforces empowered and connected while improving

workplace productivity. This is achieved by seamlessly

connecting staff, customers and subject matter experts through

streaming communication from diverse locations anywhere in

Australia or overseas.

Technology is moving rapidly. You can rely on M2K

Communications to guide your business through the challenges

of communications by designing and implementing tailored

Collaboration solutions for your business.

By aligning with M2K Communications you can expect:

￮ A more productive and connected work environment

￮ Cost savings and reliable solutions

￮ Increased customer and employee satisfaction

￮ Worthwhile reporting

M2K Collaboration

Video

Email

Voice

Mobility Presence

Data

Directory

3.3 MANAGED DATA & INTERNET SERVICES

M2K Communications delivers fast, reliable and secure data

connectivity solutions, utilising world-class wired and wireless

networks. M2K will implement a platform that enables our

clients to work efficiently and reduce communication costs

through sophisticated, scalable data networks supporting future

business growth.

M2K will design a bespoke, non-complex, end-to-end, turn-key

solution. Our solutions include access, including wireless access

where fixed-line connectivity is not practical; network and on-

site equipment components; maintenance and on-going support,

and cost-efficient billing. M2K will streamline voice, data and IT

infrastructure to avoid the risk and cost of building, maintaining

and managing wide area networks.

M2K Communications provides the support and the assurance

of an Australian based, single point of contact, all-inclusive

response and restore team with a superior Service Level

Agreement for our clients.

Benefits:

￮ Remove the need to recruit and up skill specialised IT

personnel

￮ Avoid large upfront investment for infrastructure

￮ Gain greater business efficiencies and return on

investment

￮ Reduce the risk of voice and data technology

obsolescence

￮ Innovation and competitive differentiation

￮ Highly secure with best-practice backup procedures

integrated into our solutions

￮ Allow clients to focus on their core business

3.4 ICT MANAGED SERVICES

Service Desk or Help Desk Support should be simple, effective

and affordable – but this is often not the case. Too often we

hear stories of staff and customers waiting on hold trying to

reach their IT help desk.

M2K Communications has the Australian based people, tools

and processes to deliver a service desk you will love.

We deliver an incredibly high Service Level Agreement standard,

ensuring minimal wait times; and we resolve more than 70% of

issues on the first call. It’s no wonder our clients rate M2K

Communications IT Support so positively.

M2K offers IT Support in various ways, including casual support,

pre-paid support plans, fixed cost support plans and IT

outsourcing.

Our dedicated team provide technical and end-user support to

our clients right across Australia.

Access immediate and cost effective remote support; have your

IT network monitored 24/7, and let us identify issues prior to

them interrupting your business operations.

Our proven methodology, discipline and track record,

demonstrates our ability to provide excellent and consistent

Australian based IT Support services so our clients can focus on

their business.

Mobile Device Management (MDM) helps businesses easily

configure and secure their mobile devices from one central

place.

M2K Communications implements MDM solutions for our

clients by utilising Cloud MDM solutions across every device,

every operating system and every mobile deployment. Our

scalable enterprise mobility management platform integrates

with existing systems and allows management of all devices,

regardless of type, platform or ownership.

M2K offers the technical knowledge, industry experience and

resources to ensure a successful implementation. Regardless of

the deployment method and scale, implementing MDM is a

streamlined process due to our solution's inherent design and

our company’s highly defined implementation methodology.

3.5 MOBILITY MANAGEMENT

Information and Communication Technology (ICT) Project

Management and Delivery is designing, implementing and

exercising a workable ICT solution, to enhance capabilities for

future growth.

So put simply, the ICT within your business needs to be

assessed, customised systems designed, implemented, tested

and rolled out, staff trained and then systems, process and

output evaluated.

Information has become an essential asset for business that

affects all aspects of activity. M2K Communications is acutely

aware that the ability to effectively manage the quality and flow

of information is vital to our client’s business survival and

growth.

This reality has taken on an unprecedented drive to adopt

information technology (IT) specialists to address both the

architecture of individual systems and the relationships between

them.

ICT Project Management and Delivery is a complicated task and

requires a highly trained Systems Architect specialist – much like

our experts at M2K Communications. Our team will address

Disaster Recovery, Business Continuity Planning, and the

combination of Cloud and on-premise solutions, to facilitate

effective and efficient outcomes.

3.6 ICT PROJECT MANAGEMENT & DELIVERY

M2K

Communications

ICT Project

Management

& Delivery

Methodology

Evaluation of Processes &

current structure

Suggestions for

improvement & process

optimisation

Application design together with

the client

Application, construction & implementation

Evaluation, training & monitoring

Mapping processes to determine the starting point and what currently exists

Optimise a process with the right combination of technologies

M2K chooses technologies and reviews options with our client. The client is part of the project from the very beginning and feedback is vital

Weekly delivery of developments for the end user to operate and request for changes. It is IDEAL that the end user is part of the process of development and testing

These determine KPI’s, reports and other metrics, per user, in order to monitor that the process is working as agreed

3.7 CUSTOMER PORTAL

The M2K Communications Online Portal offers our clients a fast

and convenient way to see new products, place orders and

manage their account.

The M2K portal is customisable to suit clients’ specific product

requirements, meaning they control exactly what their

employees see, order and report on.

M2K are committed to providing a secure and bespoke online

portal for all our clients.

Features include:

￮ New connections

￮ Purchase hardware outright and hardware on a plan

￮ Make changes to your service

￮ Add and manage international roaming, voice and data

packs

￮ Order device accessories

￮ Lodge a mobile repair request

￮ Access product news and updates

￮ Request car kit installations

3.8 CLOUD

What is the 'Cloud'?

Where in the past, people would run applications or programsfrom software downloaded on a physical computer or server intheir building, cloud computing allows people to access to thesame kinds of applications through the Internet.

How does the 'Cloud' work for business?

Working on the cloud allows your business to be nimble,efficient and cost-effective. If you quickly need access to moreresources, the cloud can scale rapidly. Conversely, if you need todownscale or reduce resources, this can be done just as easily.

What does M2K deliver to clients?

￮ Assess current systems and processes

￮ Plan, deliver, test and transition to the latest cloudtechnology

￮ Determine the appropriate size and design of thecloud environment

￮ Train users and administrators to get the most out ofcloud technology

￮ Assist with selection and design of applications,infrastructure, network, security and backup

￮ All without disruption to your business

M2K can remove the cost, time and effort barriers and quicklyharness all the benefits of the latest cloud technology for ourclients. We have Information and Communications Technology(ICT) experts available through our national network of cloudpartners.

3.9 CONCIERGE SERVICE

As businesses transition their mobile fleet to smart devices

(phones & tablets) to take advantage of Cloud applications, they

have quickly realised that they cannot afford to have their staff

without a working device. Additionally they don’t have the

expertise to manage their repair and rollout requirements.

M2K Communications have responded to our clients by offering

an effective, affordable, simple asset registry and repair service

– we call it the M2K Concierge Service.

We provide our clients with:

￮ A managed loan pool including hot swapping

handsets, asset registry, data wiping, and setup of a

mobile device management (MDM)

￮ Repair of handsets

￮ Monthly reporting

￮ Recycling of old hardware including data wiping

Let M2K Communications take care of your mobile assets, so

you can relax and get on with the important aspects of your

business.

Did you know…

￮ Over 90% of the materials used in mobiles and

accessories can be recovered

￮ These materials can be used to make everything from

stainless steel to plastic fence posts

￮ Mobiles should never be thrown out - they are not

biodegradable, and contain materials that can harm the

environment

￮ For every tonne of mobile phone material recovered,

10 tonnes of greenhouse gas emissions are avoided

M2K Communications offers a complete recycling management

package, and by recycling with M2K, we can guarantee that your

phones will not end up in landfill.

How it works:

￮ Send us your mobile phones and devices

￮ We will quote you with a current market valuation

￮ On acceptance of our quote a Certificate of Recycling

will be issued for your records

￮ Receive an in-house credit attached to your account

to spend on any of our products or services

Reasons to recycle with M2K:

￮ Fast asset valuation

￮ Risk management through free data wiping and

secure handling

￮ Convenient service

￮ Total account management

￮ Flexible service

￮ Certificate of Recycling

￮ Environmental compliance

3.10 TECHNOLOGY LIFECYCLE MANAGEMENT

3.11 REPORTING

M2K Communications provides our clients with transparent,

relevant and accessible reporting, because we know how

important it is to document usage and provide a means of

comparison, to help formulate budgets and develop strategic

and infrastructure plans for the future.

M2K Communications values the trust our clients have in us

when it comes to storing and reporting on their technology data.

We provide the following reports:

￮ Mobile data usage management (MDUM)

￮ Asset tracking and asset reporting

￮ Procurement tracking and reporting

￮ T-Analysis cost centre breakdowns

￮ System up-time and network health

￮ Security reporting

￮ Web monitoring

￮ Sales audit reporting

￮ Add/move changes auditing

￮ Mobile fleet optimisation reporting

4.1 GOVERNMENTDEPARTMENT OF PREMIER AND CABINET

The vision of the Department of Premier and Cabinet (DPC) is to

be “Recognised and respected leaders in whole-of-government

policy and performance.”

The DPC work for the people of Victoria by helping the

government achieve its strategic objectives. They do this by

supporting the Premier, Deputy Premier, Special Minister of

State, the Ministers for Aboriginal Affairs, Equality, Multicultural

Affairs, Prevention of Family Violence, Veterans and Women, as

well as the Cabinet.

M2K Communications is the Preferred Enterprise Mobility

Partner for the DPC’s mobility procurement. M2K also provisions

International Roaming access and allowances for DPC staff.

"The Department of Premier and Cabinet has been involved with M2K

Communications since 2009 and we are extremely happy with the

services they provide.

Outside of what is mandated within the SPC (State Purchasing

Contract), our Department regularly reviews the market for best vendors,

value add is of high importance along with pricing and M2K ticks all the

boxes. An example to this is the upgrading of the devices iOS prior to

delivery. This means we can quickly deploy the handset as soon as it

arrives.

Compared to the TCS help desk, M2K are much quicker and efficient with

certain service requests, ie. 10 minutes turnaround time for a newmobile

number creation and same day delivery of purchase orders. At times there

is a requirement for urgency and it helps to know we have a vendor we

can turn to, to deliver when needed.

Below are some projects over the years M2K has won the tender for and

assisted in delivering to DPC:

• Wifi upgrade project at Government House

• Provision of Wifi access point hardware for DPC

• Wifi installation within the Premier's Floor / 1 Treas using ArubaWAP's

I'm happy to recommend M2K Communications to anyone after a

friendly, efficient, cost effective service."

Kevin Duong - ICT Services Specialist

4. INDUSTRY CASE STUDIES

4.2 FINANCE

CROWE HORWATH AUSTRALASIA LTD

Crowe Horwath Australasia is the largest provider of practical

accounting, audit, tax, business and financial advice to

individuals and small and medium businesses from a

comprehensive network of over 80 offices.

Crowe Horwath International is ranked amongst the top 10

global accounting networks, and is known for delivering quality

audit, tax and advisory services in more than 100 countries.

They are experts at creating a relationship their clients can

count on – they pride themselves on being large enough to offer

a range of expertise and skills - and small enough to provide the

personal touch.

The fit between Crowe Horwath and M2K Communications was

a perfect one. M2K’s personalised service supported Crowe

Horwath through their negotiations with Telstra and helped

identify key areas of their mobility proposal where savings could

be made and greater returns on investment found.

M2K are also working with Crowe Horwath to consolidate their

many mobile accounts and review their ICT hardware, and bring

them across to a faster, more reliable, cost effective solution.

“What really makes the difference for us, is M2K’s understanding of our

business and our objectives.

I have actually engaged their services for two other businesses I own. Be it

large or small, there is no doubt that the M2K commitment to excellence

in customer service, does not falter.

In my opinion, M2K is a business I am happy to continue to refer to

others. I will use M2K in all my ventures, and plan to expand their services

within my current operations.

I only wish that other service businesses would follow M2K's lead in how

to treat and service clients. I wish them every success."

Philip Hart - Director

4.3 SPORT

AFL

The Australian Football League (AFL) is the highest-level

professional competition in the sport of Australian Rules

football. The league was founded as the Victorian Football

League (VFL) with its inaugural season commencing in 1897.

Originally comprising only teams based in Victoria, the

competition's name was changed to the Australian Football

League for the 1990 season, after expanding to other states

throughout the 1980s.

The AFL has a proud heritage and M2K Communications was

thrilled to partner with them to play a supporting role in their

future. M2K embraced the spirit of being part of the AFL team

when they needed help with their mobility solutions. M2K

provided the AFL with mobile internet connectivity for the

current preseason NAB Challenge.

M2K also supplied and implemented phone systems for AFL

Sports Ready affiliate regional programs across the country.

“We knew M2K would assess our requirements and recommend cost

effective solutions for our business, and we soon realised how serious the

M2K team took their commitment towards us as their client. As a result,

our team now turn to their team first.

Both of our businesses work well together and we can always rely on M2K

to deliver the right outcome for the AFTL.

A recent example, is M2K providing 4G Internet at our regional venues for

the 2016 NAB Challenge preseason competition over a 3 week period,

which worked really well and was a seamless solution”

Leigh Meredith – IT Support Officer

AUSNET SERVICES

AusNet Services is Victoria's largest energy delivery service

business, owning and operating approximately $11 billion of

electricity and gas distribution assets that connect into more

than 1.3 million Victorian homes and businesses.

In terms of customers, that represents a number that is close in

number to their meter count - which is over 700,000 electricity

meters and over 600,000 gas meters. That's a lot of families

and businesses that receive the benefit of safe, reliable and

efficient energy every day.

AusNet turned to M2K Communications for the project

management of their voice data, M2M and mobility services.

Some of AusNet’s programs have over 30,000 active sim cards.

AusNet rely on M2K Communications to provide them with

accurate mobile reporting.

M2K Communications also assisted AusNet from a managed

services perspective with cost centre billing, their asset registry

and their mobile device loan pool.

“In the ever changing world of running a business we rely on many

suppliers, large and small, to help us deliver what we believe to be a first

class product.

In the world of telcos there are huge players who tell you that they can do

anything. When the chips are down you need someone you can rely on.

M2K Communications has always listened to our issues and worked with

us to devise realistic and positive solutions.

If anyone mentions they have telco problems we just give themM2K's

number, knowing that they will provide an excellent service.”

Matthew McNair - ICT Operations & Security

ENERGY4.4

5. PARTNERS

6. CLIENTSENTERPRISE

GOVERNMENT

BUSINESS

7. ACCREDITATIONTelstra Mobile Services

Telstra Fixed Services

Telstra BigPond

Telstra IaaS

Telstra SaaS

Telstra Business Services (TBS) Equipment

Telstra M2M

Telstra TPSA

Jasper

Microsoft Certified (Silver Partner)

￮ Cloud

￮ Office 365

￮ Azure

Vmware Registered Partner

￮ vSphere Virtualisation

￮ AirWatch Certified Engineer

Cisco Registered Partner

￮ Cisco Small Business Implementations

￮ Cisco Meraki Implementations

VEEAM Pro Partner

Symantec Sales Expert

Thank you for giving M2K Communications the opportunity to

partner with you. We understand the important role our

solutions play in helping to fulfil your business objectives,

budgets and specific needs.

When you have questions about M2K products or services, we

want to answer them right away. We are dedicated to providing

you with the industry’s best customer support through prompt,

accurate, and courteous service every time. The M2K team are

experienced industry specialists, equipped with state of the art

tools, and trained in the very latest communications and IT

solutions, to effectively and efficiently support your business.

M2K’s client relationships are built on service you can trust. Our

solutions are continually evolving to stay in tune with rapidly

changing technology. We will proactively review your business

technology and will recommend the latest products to save you

money - but only if they are the right products for your business.

We don’t believe in selling for the sake of selling, because we

would never jeopardise the trust you have in us.

We will give you the confidence to rely on M2K Communications

to take care of your business technology, so you can stay

focused on your business objectives and outcomes.

We value your feedback and invite you to let us know what we

are doing well, and how we can improve to better service your

needs. Our clients are our number one priority.

We are living our values

￮ Be Client Focused

￮ Listen

￮ Collaborate

￮ Respond

￮ Be Proactive

￮ Be Accountable

￮ Deliver On Time & To Budget

￮ Ensure an Outstanding Customer Experience

8. OUR COMMITMENT TO YOU

HEAD OFFICE

Level 6, 100 Albert Road

SOUTH MELBOURNE VIC 3205

POSTAL ADDRESS

PO Box 634

SOUTH MELBOURNE VIC 3205

TELEPHONE: (03) 9927-6100

FACSIMILE: (03) 9927-6199

EMAIL: info@m2k.com.au

WEB: www.m2k.com.au