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Precise information for better recruitment LVA-i HR integrity assessment systems

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Page 1: LVA-i HR integrity assessment systemslvaihr.com/LVA-i_Bochure.pdf · LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to

Precise information forbetter recruitment

LVA-i HR integrity assessment systems

Page 2: LVA-i HR integrity assessment systemslvaihr.com/LVA-i_Bochure.pdf · LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to

LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to assist management with their decision making process by providing accurate, unbiased and readily available information. LVA-i measures the emotional content and the “integrity risk” potential of a person being tested in various topics, allowing the tested parties to express themselves freely in a natural speaking form and in the language they are most comfortable with. The system supports both fully automated computerized testing, as well as operator assisted over-the-phone examination of remote parties using scripted protocols.

Looking for repeating indications - Illustration

LVA-i uses a structured questioning methodology and analyzes free speech answers (Not “Yes/No”) to generate an overall Risk Report per tested topic, based on plurality of repeating indications identified in the relevant questions. This analysis model ensures highly accurate information to be used in the follow-up interview.

The LVA-i test report includes a clear and easy to understand Integrity Risk score for each of the tested topics, with additional values and warnings that can be used as supportive indications for the eventual follow-up interviews.

Made to fit all sizesLVA-i is a scalable system available in d i fferent conf igurat ions, designed to support any size and type of organization, from SMB’s to multi-national scale networks, from special units to armed forces and police recruitment, from a stand-alone unit to multi-sites server based solutions.

LVA-i is not a“Lie-Detector”

Fair integrity assessment for your human resources needs

Private businesses, network • chains, medium size organizations

Banks, insurance companies and call centers•

Army, police and special units recruitment•

Guards and private security firms•

Government and recruiting agencies•

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Page 3: LVA-i HR integrity assessment systemslvaihr.com/LVA-i_Bochure.pdf · LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to

LVA-i Automated Report Logic

Topic 1 Question 1

Question 2

Question 3

Topic 2 Question 1

Question 2

Question 3

Topic 3 Question 1

Question 2

Question 3

What is an Integrity Test?Integrity tests attempt to measure

the potential and personal

acceptance of undesired or unlawful behaviors. LVA-i’s Integrity Risk result reflects the probable risk of the tested party acting in a manner that might expose your organization to danger.

Use LVA-i for:Pre-employment screening•

Periodical veracity tests and •

“Honesty maintenance”

Special event tests in the •

organization (Theft, Confidential

information leakage, etc…)

Security clearance•

Employees satisfaction surveys•

LVA-i integrates unique voice analysis technology with carefully designed sets of investigative questions to identify repeating emotional indications surrounding relevant questions to produce its assessment. The system’s standard questionnaires are specifically designed to scan the candidates’ personal history, test the consistency of their opinions at present and determine the level of their commitment to the future.

LVA-i tests modes & scripts

LVA-i can perform a test intwo modes of operation:

In the • Automated Test mode the candidate is seated in a quiet room

in front of the LVA-i computer terminal. Using the screen and the LVA-i

phone-like handset, the system will present the selected questionnaire,

automatically advancing to the next question once a proper voice

response was recorded.

In the • Telephone Test mode an operator will assist the test procedure

with a remote party, reading the script’s questions from his screen.

Automated Test mode Telephone Test mode

The LVA-i package contains several standard employment scripts for both the phone and the automated modes. These scripts contain questions in the classical and most relevant topics (theft, drug abuse, etc.). Custom made scripts can be created as needed.

The LVA-i test report is automatically generated using the analysis of the subject’s responses to the scripted questions in the different topics.

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Page 4: LVA-i HR integrity assessment systemslvaihr.com/LVA-i_Bochure.pdf · LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to

LVA-i automated questionnaires are based on Adobe Flash™ technology, providing flexible, rich multi-media presentation and advanced options in creation of unique questionnaires. Each questionnaire is divided into different topics, each containing a number of questions covering a specific issue. The questions are presented to the candidates both textually and vocally one after the other.

The standard tests contain the following topics:

Confidentiality and Secrecy•

Theft from Place of Employment•

Credibility and Criminal •

Tendencies

Bribery and Kickbacks•

Fraud and Deceit•

Drug Usage•

Alcohol Usage•

Gambling•

Conducting an automated test -step by stepPreparing the applicant for the test Before any test procedure, it is

important the tested party receives full instructions about the test procedures and objectives. Test candidates are provided with a “consent form” explaining the topics and nature of questions to be asked, and allow the candidate to ask any clarification questions or even quit.

Step 2: The candidate enters the examination room and sits in front of the LVA-i monitor. The operator explains the test procedure and leaves the room, allowing the candidate to complete the test in privacy.

Step 3: The candidate selects the test language from the available set and confirm his personal details. As the test progresses, the candidate has to answer a series of questions, one after the other.

Step 4: Once the test has been completed, the candidate leaves the room and the LVA-i returns to standby mode. At this time, the HR Manager can log in and review the test report in preparation for a follow-up interview. No further operation or analysis is required from the manager.

Step 1: The LVA-i operator ensures that the testing room is clean and quiet, and initiates the test from the management panel. The operator fills in the candidate’s details and selects the relevant test questionnaire. A click on the “Start Test” button loads the testing interface and locks the management panel.

The Automated Test Mode

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Page 5: LVA-i HR integrity assessment systemslvaihr.com/LVA-i_Bochure.pdf · LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to

Specially designed questionnaires for telephone interviews are also included with the LVA-i software. Unlike the automatic questionnaire, this questionnaire is designed in a form of conversation script where the operator reads through the pre-scripted questions one after the other, leading the candidate throughout the entire test procedure.

Step 1: The operator ensures the candidate on the other

end of the line is in a quiet location and understands the nature of the test.

Step 2: The operator fills in the candidate’s details and selects the test to be performed.

Step 3: LVA-i opens the “Conversation Management” screen and loads the selected script. The operator reads through the script as it appears on his screen, one question after the other. The system monitors the conversation and analyzes the candidate’s answers.

Step 4: Once the test has been completed, the LVA-i report is created and added to the database. No further operation or analysis is required from the manager.

LVA-i Phone Test mode

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Page 6: LVA-i HR integrity assessment systemslvaihr.com/LVA-i_Bochure.pdf · LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to

Selecting a case file from the different database views opens the relevant LVA-i report. The analyses records use a risk scoring and color codes for easy review of the results:

Test resultsLVA-i report screen is made of several tabs, providing different levels of information.

The General Info tab displays the candidates’ details and a clear color coded reading of the topics’ risk analysis results. In addition, the main tab displays the operator’s assessment (if applicable) and a highlighted “Warnings Log”.

The risk analysis results are based on the specific script topics, summarizing the analysis indications from all the specific topic’s questions. The 5 risk level indications range from low (a single green block) to high risk (5 red blocks).

The Details tabThis screen provides the user with a deeper analysis of the test results, divided into the topics and questions. Use this screen to further examine “High Risk” answers, and cross references in topics that may reveal additional information.

Final reports tabFollowing review, managers can add their comments and observations to be included in the test file and printed reports.

Playback (optional)Where applicable by law, LVA-i allows you to record the whole test. When selecting a specific answer or segment the player will play the relevant section, and will show the selected portion location on the bar below the slider.

LVA-i Reports and Management System

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Page 7: LVA-i HR integrity assessment systemslvaihr.com/LVA-i_Bochure.pdf · LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to

Automated posts

Phone posts

Remote centers

WEB

Manager seat

Professional seats

Periodical clearance andpre-employment screeningfor security organizations LVA-i tests offer a very flexible, highly accurate and cost-effective solution for veracity and psychological evaluation of operational forces and sensitive positions’ recruitment. Used for threat estimation in selected topics of interest with current employees and employment candidates, LVA-i is an essential recruiting tool for any security organizations/agencies and for in-house security departments conducting periodical clearances.

Highly cost-effective solution for integrity assessment•

Completely automated assessment process•

Customized questionnaires designed for various specific needs•

Can detect unsuitable emotional profiles for sensitive tasks and •

positions (when using specially designed questionnaires)

Intuitive and easy to understand reports•

Enhance security and safety of the employees and the organization’s •

environment

Promote fair hiring practices by providing unbiased assessments•

Language-independent: analyzes responses in any language•

Easily operated by everyone - Full training of the LVA-i platform operation •

takes less than a single day!

Suitable for all sizes of organizationsFrom a single post service provider

to multi-sites international installations

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Page 8: LVA-i HR integrity assessment systemslvaihr.com/LVA-i_Bochure.pdf · LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to

For security reasons, LVA-I is a user-privilege based system with4 pre-defined types of users:

Operator1. - the operator is responsible to prepare the applicant and

initiate the computerized test, or to operate the system during a

telephone test session with a remote applicant.

Account managers2. - The professional recruiting agent overseeing

recruiting processes for a specific department or entity, and is capable

of further interviewing and looking for in-depth analysis in the high

risk cases.

System managers3. - The system manager is responsible for the proper

operation of the LVA-i system in the organization, managing the users

and passwords, setting permissions and technical settings, as well as

ensuring LVA-i periodic licenses renewal.

Administrator4. - have access to the full database of all tests, so initial

review and assessment can be performed quickly. LVA-i will highlight

all high risk tests, and all high risk topics within these tests to provide

the managers with means to evaluate the pending case and quickly

assign it to any specific account manager if needed.

Different roles and users in the LVA-i system

Who can operate LVA-i?

The LVA-i analysis process is fully automated. It was designed to operate with minimal training and requires no specific technical or theoretical expertise for standard operation.

Statistical overall report systemLVA-i Management posts contain a reporting system that can generate statistical reports based on the manager’s time periods selection. The report contains the following information:

Total number of tests and number of High & Medium Risks tests (HR/•

MR).

The number of times each test script was used, and how many HR/MR •

tests were detected using the specific script

List of Topics across the different scripts and the average risk associated •

to them.

Statistic about operators’ usage and HR/MR tests distribution per •

operator.

Operator

Account managers

System managers

Administrator

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Page 9: LVA-i HR integrity assessment systemslvaihr.com/LVA-i_Bochure.pdf · LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to

SENSATION

* For illustration purposes only

Positive / Conflict / Negative

Stress / Excitement / Hesitation / Confusion / Mental / Effort

Concentration / Embarrassment / Energy / Profound Emotions - “Butterflies”, Heaviness...

Anger / Sadness / Happiness...Clinical states

LVATM - Layered Voice Analysis

LVA technology is based on a proprietary set of vocal parameters found, through field & academic research, to correlate with key human emotions and in various combinations to be able to identify deceptive intentions in “real life” scenarios. These vocal parameters were identified from a large repository of audio files captured in different languages and a numerous life situations, from police interrogations, through contact centers to controlled experiments. Many of the parameters Nemesysco’s technology uses are new to the world of phonetics, and focus on the uncontrolled and, as yet, phonetically unexplained properties of the human voice.

LVA is a security-level technology designed to serve professional investigators in their line of work, by providing indications that further directs the investigation procedure to the relevant path. LVA analyses can be performed in real-time (using a microphone or on a telephone conversation) as well as off-line on previously recorded material. LVA-i system is using the LVA technology in a highly controlled manner using scripted conversations, which enables the system to “understand” what emotional reactions are expected in each part of the call (as well as which emotional reactions are not.

Risk detection using LVA technology has been found to be effective in reducing organization’s exposure to unlawful acts and deter fraudsters; however, this kind of testing should only be performed in accordance with the pertinent local laws and regulations. Please consult with your legal advisor for the applicable regulations in your region.

About LVA Technology

Legal note

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Page 10: LVA-i HR integrity assessment systemslvaihr.com/LVA-i_Bochure.pdf · LVA-i is an interactive evaluation platform using Nemesysco’s LVA7 technology for voice analysis, designed to

About NemesyscoNemesysco Ltd. is the leading provider of voice analysis and emotion detection technologies, for defense and

civilian markets.Nemesysco’s LVA (Layered Voice Analysis) technology detects the emotional content of a conversation, in real-time or from recorded materials, enabling analysis of different types of stress, cognitive processes and

various emotional reactions.Nemesysco’s products are implemented in a wide variety of applications for law enforcement, homeland security, insurance and banks fraud prevention, employee screening, call center quality monitoring,

healthcare and entertainment.Nemesysco is a privately held company, founded in

2000 and is headquartered in Netanya, Israel.

Nemesysco Ltd.

Tel: +972-9-885-3864 | Fax: +972-9-885-3782 | [email protected] | www.nemesysco.com6 Hagavish St. POB 8747 Sapir Industrial Park Netanya, Israel 42504

© Copyright 2011 Nemesysco Ltd. All rights reserved.