Road to Recovery Strategies for Reemployment

Re-envisioning Reemployment Services

for UI Claimants

Challenges

A patchwork of reemployment services (WPRS, REAs, etc) today that do not fully address the needs of UI claimants

Remote claims processes continue to distance claimants from One-Stop service delivery structure

UI as a mandatory One-Stop partner never fully realized

An uneven approach by the workforce system to serve UI claimants

A Shared Vision

Fed/State/Local Workgroup Developed the Vision Final Workgroup Report at

https://www.workforce3one.org/view/4011107031082285406/info

Rolled Out Officially at Reemployment

Summit in December 2010

Goals

A consistent national vision for service delivery to UI claimants building on and realizing current workforce system principles

A new framework to meet the needs of unemployed workers as our economy continues to shift

Using the latest technologies to support service delivery

An open vision with opportunity for ongoing innovation

Realizing a commitment and obligation to a critical customer – the UI Claimant

New Shared Vision/Old Principles

A single, integrated workforce system with UI as a core program providing income support

UI claimants are job seekers too and a customer of the entire workforce system

A workforce system with a “common front door”

Enhanced reemployment services for all job seeker customers

A Call to Innovate!

Transformational Elements of New Vision: Common “Front Door” supported by

integrated customer registration/common customer record

“Real Time Triage” – integrated/automated data & information driving service delivery/customer choice throughout service delivery cycle

Focus on Skills Transferability Social Media for Outreach & Service Delivery

Making the Vision Real

Multi-Layered Communications Building Open-Source “Common Front Door” Funding Pilots to Support Innovation the

Transformational Elements Capturing/Disseminating Best Practices

Aligned with the Vision Development of Other Tools/Products Promote State Adoption By Convening

Strategic Planning Institute for State Teams

Next Steps

State Pilots in Collaboration with the National Association of State Workforce Agencies (NASWA) and Evaluation 3 pilots focused on first three elements; 2 pilots focused on social media

Best Practices Collection/Dissemination Workforce Innovation Fund Grants Coming

Soon – More Opportunities for State/Local Innovation around Vision

Other Reemployment Strategies

Focus on new strategies for serving the long term unemployed

New service delivery models that encourage employer hiring (On-The-Job Training, Apprenticeship, work-based training programs, etc.)

Starting to re-think business engagement strategies in current economic climate

Gay Gilbert, Administrator

Office of Unemployment Insurance U.S. Department of Labor

Employment and Training Administration (202) 693-3029

gilbert.gay@dol.gov