lucian baltaru sameday_courier_prezentarefinala
TRANSCRIPT
![Page 1: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/1.jpg)
Lucian Baltaru
Sameday Courier
Un business de curierat inovator
![Page 2: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/2.jpg)
![Page 3: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/3.jpg)
![Page 4: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/4.jpg)
![Page 5: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/5.jpg)
![Page 6: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/6.jpg)
![Page 7: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/7.jpg)
![Page 8: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/8.jpg)
![Page 9: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/9.jpg)
![Page 10: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/10.jpg)
before
after
![Page 11: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/11.jpg)
![Page 12: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/12.jpg)
Ruxandra Boberman:
Preia comenzile clientilor, telefonic sau email si ii ajutasa identifice cel mai potrivitserviciu pentru nevoia lor.
Client Lover
![Page 13: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/13.jpg)
Dana Gate:
Are grijă ca fiecare client Sameday să fie fericit in orice punct de interactiune cu noi – de la primul email, primul telefon, la comanda, la curieri, la confirmari de primire etc. Tot ea găsește rezolvarea pentru orice problemă într-o clipă.
Client Happiness Manager
![Page 14: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/14.jpg)
Nicu Varzaru
Provocarea lui este sa ofere calitate clientilor Sameday, dar cu eficienta operationala
Quality & Efficiency Manager
![Page 15: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/15.jpg)
Monica Barbu:
Are grija de sanatatea financiara a companiei, cash-flow-ul si costurile sunt unele dintre cele mai importante puncte in sanatatea financiara a unei companii
Financial Health Manager
![Page 16: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/16.jpg)
• Livrare in maxim o ora oriunde in Bucuresti
• Livrare in 4-8 ore in provincie
• Livrare in 8-12 ore in Europa
• Livrari la ora programata
• Livrari probe biologice, medicamente la temperatura controlata
• Livrari pentru industria de fashion online – Try & Buy
• Livrari de produse alimentare, catering la temperatura controlata -Food Delivery
Servicii inovative
![Page 17: Lucian baltaru sameday_courier_prezentarefinala](https://reader031.vdocuments.mx/reader031/viewer/2022012320/55acc8521a28ab3b498b46a2/html5/thumbnails/17.jpg)
• Costurilor operationale directe duse intr-o zona variabila:– Flexibilitatea si adaptabilitatea sporita la schimbarile din piata
– Curieri mai motivati pentru a livrara mai mult, mai calitativ si maieficient
• Servicii unice, atipice in piata de curierat generalist
• Angajati care nu au doar functii, au un rol clar in companie pecare ei il constientizeaza
Concluzii