LT 741

Team C

Presents

Student Services in Distance Education

Introducing

Team C

Jan Brockel

Lives near Selby, South Dakota

Teaches 7th and 8th grade history and German

Discussing Library Services

Barb Glanzer Lives in Aberdeen, South Dakota

Teaches math and German at Simmons Middle School Married and has a 2 ½ year old son Graduated from USD

Discussing Advising

Brad Brockmueller

Lives in Hartford, South Dakota

Teaches Web publishing and computer applications at Madison High School Married

Will graduate in May Discussing Technical Assistance

Al Bierschbach Lives in Madison, South Dakota

Teaches Math

Married with 3 ½ year old boy and a –0.25 year old girl (Did I mention Al teaches math)

Will graduate in May

Discussing Tutoring

Lesa Lee

Lives in Madison, South Dakota Teaches K-3 at a Hutterite Colony

Married with teenagers ( boy and girl)

Will Graduate in May

Introducing, Summarizing, Managing

INTRODUCTION:

Learner Services for Web Delivered Courses

The perspective of the learner - especially the working adult learner often typical within distance education programs - are often different from institutional or faculty perspectives. Very often, services within the institution available for on-campus students are not available for off-campus students or not available with the same quality of service. Very likely, institutions are blind to these problems since off-campus students don't storm over to administrators offices to protest; they likely either endure begrudgingly or just don't enroll in the future and drop off the institution's radar.  Faculty may feed this student frustration by erroneously assuming that student services such as library reserves, quality academic advising, access to licensed on-line commercial databases, and digital reprint services are readily available to distance students.

http://www.outreach.utk.edu/weblearning/#Learner%20Services

SUMMARY:

TUTORING:

A necessity

DE students feel isolated and disadvantaged without

Provides feedback/contact

Face to face is preference

ADVISING:

DE students entitled to personal advising assistance

One-on-one support

Available day and evening hours

LIBRARY SERVICES Equity on-campus and off-campus Human interaction important Ask a librarian e-mail reference Access to many databases

Tutorials and training for DE students Librarian chat service Electronic delivery of documents

Electronic research tools

TECHNCIAL SUPPORT:

User diagnostics

Vender support

University help desk

Website to report technical problems