Low Income Oversight Low Income Oversight Board PresentationBoard Presentation

Southern California EdisonSouthern California Edison

September 17, 2008September 17, 2008

SCE Active Collection PathSCE Active Collection Path

Domestic

Non-Domestic

(Calendar Days)

Bill 1Presented

Bill 1DueDate

OverdueNotice

Produced

OverdueNoticeMailed

OverdueNoticeExpires

CSSEvent

Scheduler

Disconnect

Day 1 Day 19 Day 20 Day 21 Day 45 Day 47Day 36-40

LPCAssessed

Day 21

LPC Assessed

Bill 2Presented

with OverdueMessage For Bill 1

Bill 2Due

Overdue& Final Call

Notices Expire

Bill 1Disconnect

Bill 1Queued for

VRU & MailedFinal CallDelivery

Day 41-46 Day 51 Day 53

Day 51

Bill 1Presented

Bill 1DueDate

Bill 1PastDue

Day 1 Day 19 Day 20 Day 32

Efforts To Reduce DisconnectsEfforts To Reduce Disconnects

CARE/FERACARE/FERA Low Income Energy Efficiency (LIEE)Low Income Energy Efficiency (LIEE) Energy Assistance FundEnergy Assistance Fund LIHEAPLIHEAP Medical BaselineMedical Baseline Third Party NotificationThird Party Notification Level Pay PlanLevel Pay Plan Bi-Annual MailingBi-Annual Mailing

Customers receiving final call notice within the past yearCustomers receiving final call notice within the past year 44thth Qtr. Customer Mailing Qtr. Customer Mailing

Better information re: customer usageBetter information re: customer usage Conservation tipsConservation tips Rebate programsRebate programs Reinforce contacting SCE prior to receipt of final call noticeReinforce contacting SCE prior to receipt of final call notice

SCE Winter Bill ImpactsSCE Winter Bill Impacts Rate increases from high gas prices not Rate increases from high gas prices not

expected to begin until January-2009.expected to begin until January-2009. Total system average rate increases in the range Total system average rate increases in the range

of 15%-20% include non-gas price related of 15%-20% include non-gas price related components.components.

Delayed impact on Winter 2008-2009 bills.Delayed impact on Winter 2008-2009 bills. Low Usage customers unaffected (AB1X).Low Usage customers unaffected (AB1X). In addition to AB1X protections, CARE In addition to AB1X protections, CARE

customers are protected via capped Tier 3 rate customers are protected via capped Tier 3 rate design.design.

Estimated Average Winter Bill Impacts Estimated Average Winter Bill Impacts (assuming a 15% system average rate increase).(assuming a 15% system average rate increase).

Number of Customers (millions)

Monthly kWh Usage - Winter

Winter Bill at Current Rates

Winter Bill at Spring 2009 Rates Increase

Non-CARE 3.2 573 $93 $108 16%CARE 1.0 466 $49 $55 13%