presented by:

MARISSAELI

JACK

Educating users on how to better understand if they are qualified to apply for a unit

Helping lottery applicants to feel comfortable with the new online portal

Benefits: Increases user’s chances, reduces dead end for developers

Benefits: Maximizes HPD’s investment in the portal

Bringing the Lottery to More People

Benefits: Maximizes HPD’s effectiveness

Creating new channels to communicate with the public

Utilizing possibility for partnerships with NYC Media, NYC Service, Daily News, Developers, HR Block, etc..

MODULES

EXPERIENCE

DISCUSSION

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collections of storiesportal test drive

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A = ambassador

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Peer to Peer

Modularity

Discussion

HPD

AA A

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collections of storiesportal test drive

refreshments

financial advice

largest scalesmallest scale

HPD HPD

medium scale$ $ $ $ $ $

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A = ambassador

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User tells story to Webcam & Ambassador

Lottery Channel of Housing Preservation & Development

Lottery Success Story 141: Corie Watch Corie describe her Success Story, which involves finding her original birth certificate, interviewing and more.

More Videos On This Channel

Vimeo Channel

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VOLUNTEERS

CONNECT WITH

PROMOEVENT &V’TEERS

THE PUBLIC

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EVENT &V’TEERPROMO1Parsons : Service Design | 2012 2

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GATHERS

5V’TEERS

&HPD MOVE SUPPLIES FROM FIELD OFFICE

TO EVENT

HPD

6V’TEERS

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EVENT SETUP AND AMBASSADOR TRAINING

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CLEAN

UP

PROCESS

Oppurtunities to Improve Transparency

PROCESS

Concept 1: What is a kiosk?Concept 2: Application ProcessConcept 3: Community Ambassador

Recruitment, Training and Offering of the Community Ambassador

PROCESS