loosely coupled systems across customer engagement
TRANSCRIPT
Loosely coupled systems across customer engagementPresented by Dan Collins @dan_v_grid
Head of Digital & Technology
Museum of Applied Arts & Sciences
October 2015
Loosely coupled systems across customer engagement
Loosely coupled systems across customer engagement
Where have we been?
1. Right time for the Museum
Marinco Kojdanovski
2. Right time for the tools
Marinco Kojdanovski
Clear vision, vague plan
What did we have?
What is out there?
Do we need to build?
Get on with it!
Get on with it!
No herding cats
Where are we?
• Consolidated data across a number of cloud systems
• Teams across the Museum have the specific tools they need
• Automation (where it makes sense)
• More responsive to the needs of customers and visitors
Next steps..
• Integrating online ticket sales
• Expanding our online store
• Improving engagement with educators
Start small
Couple?
MAAS Collection
The whole is more than the sum of its parts..
Marinco Kojdanovski
Loosely coupled systems across customer engagementPresented by Dan Collins @dan_v_grid
Head of Digital & Technology
Museum of Applied Arts & Sciences
October 2015