looking after your mobile workforce in a globalising economy
TRANSCRIPT
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Looking after your mobile workforce in a
globalising economy
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Today’s experts
Kris de Meester
Manager Health & Safety Affairs
International Industrial Relations
VBO-FEB
Philippe Maezelle
Global Sales Director
International SOS
Werner Cooreman
Group Security Director
Solvay
Tim Willis
Regional Security Director
International SOS
Dr Laurent Taymans
Regional Medical
Director International
SOS
Gaëtan Lefèvre
Group Risk &
Insurance Manager
CMI and President of
BELRIM
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Agenda
9h15: Welcome and registration
9h30: Opening by VBO-FEB & International SOS Foundation
9h45: Travel Risk Management at Solvay - Werner Cooreman
10h10: Duty of care in action - Dr Laurent Taymans and Tim Willis
SHORT BREAK
10h50: Legal aspects of Duty of Care in Belgium - Kris de Meester
11h10: Travel Risk Management at CMI - Gaëtan Lefèvre
11h35: How to set up a travel risk management program - Dr Laurent Taymans
and Tim Willis
12h00- Closing and networking
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Travel Risk Management @ SOLVAY
Werner Cooreman
Vice President
Group Security Director
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Solvay
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Solvay
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Solvay Travel Specifics
Global means People travel !
30% of Solvay
workforce travels
for business
>100.000 travel
bookings per year
80 M EUR >150 countries
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Team Approach to Travel Security
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Reconciling Company Needs with Traveler Needs
• Duty of Care
• Adequate insurance coverage
• Track travelers (emergency)
• Accurate contact details
• Risk Assessment Capacity
• Emergency Assistance
• Efficient, transparent management process
• Entity responsibility
• Insurance coverage
• Medical assistance
• Security assistance
• Destination (risk) information
• Flexibility
• Accessibility of support
COMPANY TRAVELER
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Solvay Travel Security Program Proactive / Risk-based / Accountability
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Information & Training for Travelers
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Process support
Pre-Travel
Advice/Approval
Extensive Travel Data
Flow
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Customization
RISK RATINGS, MESSAGES …
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Emergency Management assistance
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Intelligence Capability
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Compliance Reporting
Currently: almost 2,500 Assistance App downloads
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Duty of care in practice
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Burkina Faso
Running out of malaria medication whilst on business travel, can be very stressful, especially
if the country of travel is a malaria high risk zone. This situation may be worsened if the
country of travel suddenly experiences a coup, therefore heightening personal security risk
and vulnerability
Reassurance during the stand fast
period
Traveller secured additional anti-
malaria through credentialed local
medical provider
Supported Ground transfer to
Ouagadougou with commercial flight
repatriation solution
Safe and low cost solution avoiding an
expensive air evacuation exercise
Constant dialogue with the client to
support internal procedures
What was the outcome?
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International SOS
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The International SOS Foundation
The foundation, established with a grant from International
SOS in 2011, is a fully independent, non-profit organisation
and has the mission to:
www.internationalsosfoundation.org
Study and provide information to
governments, employers, workers and
contractors on health, safety and security risks
linked to international and remote assignments
Encourage the
development of
international guidance
on the prevention and
mitigation of risks
associated with working
and travelling abroad
Work with
employers to
develop and
strengthen their
responsibilities of
Duty of Care
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DUTY OF CARE NATIONAL DoC EXECUTIVE SUMMARIES Co-branded with leading law firms
www.internationalsosfoundation.org
Australia
Belgium
Canada
China
Denmark
Finland
France
Germany
Hong Kong
Italy
India
Japan
Korea
Malaysia
Myanmar
Netherlands
New Zealand
Norway
Philippines
Singapore
Spain
South Africa
Sweden
Switzerland
Thailand
UK
US
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What is Duty of Care?
‘Duty of Care’ is a company’s obligation
to protect its employees from risks.
Duty of Care Duty of Loyalty
Duty of Care Culture
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Where are you as an organisation?
The Duty of Care Continuum
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Duty of Care is about…?
Paris attack, November 2015
Brussels attack, March 2016
Zika 2015 - ?
Turkey Coup, July 2016
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Most common travel risks?
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Risk: perception vs reality
Hippos kill approximately 300 people each
year, sharks kill an average of 8.
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Risk- perception vs reality
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TRAVEL RISKS
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Real life examples (1)
On the afternoon of the Bardo Museum
shooting in Tunis in March 2015, an
individual called our Assistance Centre in
London.
-I am here in Tunis with several
employees
-Some of them want to fly home
immediately
-What should we do?
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Questions
• How can policies and procedures help?
• Could the employee have been prepared for an incident
like this?
• Was there an appropriate response procedure in place?
• Would travel insurance have been enough?
• Duty of Care – Duty of Loyalty
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Mr. Jones is sent to
Sakhalin with no
preventive cardiovascular
care
He has a heart attack
Beside the pure medical
and human aspects,
what are the
possible costs ?
He needs an emergency
medical evacuation
Mr Jones’ risk and cost to the client’s business Mr Peter Jones, 57 years. Mr. Jones’ employer did not have a Health Check
Program in place. Mr Jones is sent to a remote site project in Sakhalin without
any health assessment of his medical history.
Real life examples (2)
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Questions
• How can policies and procedures help?
• Could the employee have been prepared for an incident
like this?
• Was there an appropriate response procedure in place?
• Would travel insurance have been enough?
• Duty of Care – Duty of Loyalty
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COST OF FAILURE EXPATRIATION & FAILED ASSIGNMENT
$570-950k
Cost of failure:
The cost of failed assignments ranges somewhere between US$570,000 and $950,000.
$311k
Average cost of an international assignment:
The cost of assignments ranges somewhere between US$103,000 and $396,000.
Source: Return on Prevention, Prevent
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$2.53 return for every $1 invested
Medical check programme for travellers and international assignees:
Programme scope:
Identifying pre-existing medical issues before assigning employees to a foreign country.
Ensuring employees were fit-to-work for the proposed job and work conditions.
Identify general and work-related health problems before departure.
Cost-benefit analysis showed that US$1 invested returns a benefit ranging from
$1.6 (minimum scenario) to US$2.53 (maximum scenario).
COST-BENEFITS PRE-TRAVEL HEALTH SCREENING
Source: Dr Myles Druckman and Carl Spitznagel, Measuring the benefits of global employee
health assessment programmes, International SOS, 2011.
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The legal aspects of duty
of care
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Travel Risk Management
International SOS Foundation – VBO/FEB
Event 27/10/2016 Prepared by Gaëtan LEFEVRE
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Global Context for Companies
Internationalization of business and assets
More and more business travelers and expatriates
• International
• Local employees
Conflicts involving western countries on emerging countries
• A western company represents also its country
• Deep pocket effect
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Safety & Security aspects
– Prevention measures
– Protection measures
– Reaction measures
Goal: to reassure and give confidence to people /
organizations
Global tools and measures
Belrim ESAE 08042016
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Global and organized approach
Risk Governance
- Who is the owner of the identifies risks and the potential issues ?
- What is the mission of each involved function ?
- Which level of management in the organization ?
Role of the Risk Manager: coordination, animation, …
Key success factors - Understanding the issues
- Internal sponsorship
- Multiple interactions
- Strong communication
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Specific Context for Group CMI
Insurance assistance / repatriation
Target: business travelers and expatriates
Lessons learned from a major incident in Asia:
Coverage in place limited to European and American entities
Standard solution no more in line with the needs of the
Group CMI, expatriates included
Evolution of the risk profile of the Group (activities/ countries/
population)
Need for a strong solution in line with the
evolution of our business
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Proposed solution
Schema:
Insurance Assistance / Repatriation
Completed by an international service provider specialized in health and security risk management that will be the « SPOC » for the traveler
Partners:
Insurer
Service provider
Broker
Attention points:
Coverage of all entities (worldwide)
Issue of certificates by the broker (visas)
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Reasons for the choice of service provider
Leader for the management of international health and security issues (clients: multinationals, governments and NGO)
Worldwide presence in line with our entities or actual and future projects
Possibility to assist our employees in all languages spoken inside the Group
Integrated solution :
Before the travel: « duty of care » (employer’s responsibility based on an European Directive on security and health of workers)
During the travel : assistance in case of emergency of problem, including the localization if the travelers at any time (travel tracking)
After the travel: follow up of the problem and lessons learned
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Focus on proposed services
Intervention guarantee “all causes” trough the
“SPOC”:
Access 24/7 unlimited to a medical and security information
on specific website and/or through a call center
Operational Procedure dedicated to the Group CMI
Access to all Assistance Centers, worldwide
Travel Tracking tool :
To identify business travelers and expatriates (based on data
from travel agency or expatriates date or « assistance app »
via Smartphone)
To assess the exposition to medical and security risks
To communicate with travelers and expatriates
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Conclusion
Hope the best
But
Be prepared for the worst !
Belrim ESAE 08042016
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www.cmigroupe.com
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How to set up a travel risk
management program
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Assess Company Risks
Plan Strategically
Develop Policies & Procedures
Manage Global Mobility
Communicate, Educate, Train
Track, Monitor & Inform
Advise, Assist, Evacuate
Control & Analyse
The Travel Risk Management Process
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DUTY OF CARE STAKEHOLDERS
DUTY OF
CARE
Safety and
Security
QHSE
PR/Communication
Travel
Medical
Risk and Insurance
Legal
HR
Project Manager
C-level
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DUTY OF CARE RESEARCH / WHITEPAPERS
A selection..
www.internationalsosfoundation.org
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Questions?
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Key take aways
1. Perceived risks ≠ real risks -> what is your risk appetite
2. Duty of Care + Duty of Loyalty
3. Prevention is better than cure; train and prepare your
people
4. Insurance is only part of the solution
5. Travel Risk Management requires a structured and
integrated approach
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Thank you!