CERT (UK) - Formerly known as Eden Flood Volunteers

Working in Partnership with the following organisations:

Kerryanne Wilde – Founder & CEO Aim

Tell you more about CERT (UK) and who they are

Give you all a greater understanding of the real time recovery in Cumbria since Storm Desmond

Give an insight into the ongoing work still being carried out across the County albeit extremely slowly

Real heroes who have come out of this terrible disaster

How you can help us to help those still in dire need

Cumbria’s Noah’s Ark – The Best Kept Secret

Penrith Lions Donation

B&Q - Penrith

Gravitas International

Project Linus UK – Comfort Blankets

Handmade

Quality Furniture Company

Main Supermarkets

Karcher – Power Washers

Who are CERT (UK)? CERT (UK) is the new name for Eden Flood Volunteers A community response group set up in response to Storm Desmond in December 2015 We liaise with a wide variety of individuals, families, businesses, organisations, agencies,

local government, emergency services & other aid charities We collect and distribute goods donated for the flood affected throughout Cumbria and the

surrounding counties Cumbria Community Foundation - Flood Fund, currently supports our work by awarding us a

grant for £100,000 for 1 year Cumbria County Council support us by providing the premises which we are in until July

2017 – Rent Free which is suitable for our needs, centrally placed in the county (Penrith) and just of the M6 at J40

We collect and deliver goods to homes with a lease hire van provided by Northgate

And finally the most important part of our organisation

Volunteers continue to be the backbone of everything which we do and achieve

Response CERT (UK) already has and is continuing to collaborate & engage with a wide range of groups, organisations, companies and individuals who have a role to play in any disaster situation

This would be: Imminent flood threat supplies Emergency supplies distribution Volunteer support co-ordination Signpost & emergency hot desking Replacement homeware Secure communications with the

relevant authorities

Local Government Emergency Services Community Action Response Charity Action Response Utility Providers Housing Emergency Supplies NHS & Care agencies Homeware Donations Raising Awareness Media

Responders

Local Government

Environment Agency

Carlisle City

Council

Copeland Borough Council

South Lakeland District Council

Allerdale Borough Council

Eden District Council

Cumbria County Council

We share data with the EA - Environment Agency to help give more detailed information regarding the flood affected and the devastation to individual homes

It is crucial to work with the city & district councils not just in Cumbria, but also the districts that adjoin Cumbria, including Lancashire, Yorkshire & Dumfries & Galloway in the Scottish Borders

Emergency Services

Emergency services

Police

Fire

NWAS

Mountain Rescue

GNAA

Vehicle rescue

While the emergency services continue to do a fantastic job, the impact a disaster has on them can be monumental

Our aim is to increase our communications, to assist the emergency services & the community in disaster situations as we did during Storm Desmond

This would be particularly effective in more isolated villages and farms, where the community links are stronger

Also, we would be the link organisation within Cumbria which volunteer organisations and individuals flock to, so that we have a co-ordinated response within the 3rd Sector and those wishing to support during times of disaster in a safe and controlled environment

Community Action Response

3rd Sector

Emergency Hubs

Community Centres

Reception Centres

Emergency Food/ Drink

Emergency Contacts

Crisis Charities

The City & District councils role at the time of any disaster is to respond to such emergencies with opening, managing and supplying emergency hubs/centres for residents to shelter and stay safe. During Storm Desmond there were grave failures, centres were flooded, no plan B and no real co-ordination,

So we at CERT (UK) with our experience on the ground and having our emergency hub up and running within 24 hours of Storm Desmond hitting the County want to change this by: Linking in with the centres would ensure that the

emergency supplies would be delivered by need as many do not have the facilities to store donations

We would provide emergency packs, to include drinks, food, toiletries, bodycare & baby supplies individually tailored

We continue to work with parish and district councils to formulate Emergency plans which link to our work and our services

Charity Action Response

Action Charities

British Red Cross

Salvation Army

Tunnel 2 Towers

Rotary

Khalsa Aid

Age UK

We have already established and built links with many charitable organisations, which has been crucial in immediate circumstances with communications to help, support, lifting spirits & hope

This has also been instrumental in breaking down cultural, religious & social barriers

The network of support continues to be built on and we are confident in the event of further floods we are only a phone call away from potentially hundreds of volunteers co-ordinated within the structures & procedures which we have put in place to manage this

We also have registered volunteers and supplies to assist families in clearing the flood residue

Utility Providers

Utilities

Electricity

Gas

Water

Drainage

Oil

Telecoms

We are in communications with various utility providers : Looking at options to see what utility

services can do to minimise damage, possible solutions and preventative measures with some conformity

We want a real time service communication for reinstatement of services for the properties & areas that lose their supply

Also, looking at how the utilities communicate remedial/structural work related to damage caused by disasters to the general public

Housing

Housing

Housing Association

Council Housing

Private Landlord

s

Business Landlords

Supported Living

Letting /Estate Agents

Housing is an area that CERT (UK) plans to raise awareness & link in with accommodation providers

During an emergency situation finding appropriate accommodation to move families who have specific needs/vulnerabilities i.e. disabilities and/or additional needs, is vital to ascertain prior to an event to reduce the chance of families being split up when the event occurs

Building trust and reliability to assist with accommodation solutions, quickly, efficiently & within budget

Emergency Supplies

Emergency Aid

Provisions

Tesco

Morrisons

Sainsburys

Lidl

Aldi

Asda

CERT (UK) has a warehouse centrally located in Cumbria. Just off the M6, Junction 40 Penrith, it is ideally situated to receive and distribute throughout Cumbria

We have strong links with community champions from all major supermarkets this enables us to work with them during and long after the initial disaster for ongoing needs and requirements

Personal 1:1 contact with local businesses, working with these we can tailor a more precise supply requirement, appropriate to the needs of the emergency

Homeware Donations

Essential Home

Products

Next

G-Plan

QFC

Sealy

Akzo-nobel

B&Q

We have made intricate links with large national and international companies for large donations of furniture and essential home products

The long term effects particularly for the uninsured, high excess and low income homes is devastating, they simply do not have the finances to replace all which the disaster “took”

We mustn’t however forget those insured, as they have the uphill battle/struggle with insurance companies, even though adequately insured

Those affected not only need goods but also require decoration supplies. i.e. plasterboard & fixings, tiles, paint & wallpaper, bathroom suites and kitchen fitments

Resilience & Awareness

Flood Awarenesss

Schools & Further

Education

3rd Sector Agencies

Businesses

Farming Community

Community Groups

Civil Society Groups

Building social awareness within the community is critical for engagement We are actively working with the

farming communities which have been left decimated, these are the hard to reach communities as they are reluctant to ask for help, going forward we aim to set up a therapy project which will help them to recover from the after effects of Storm Desmond

We deliver talks to schools, groups and communities which want to find out more about how we can support them, but also what they can do to help themselves

Quote: If we do what we have always done. We will get what we have always got!!

Social Media & Media

Social Media & Media

Local TV - ITV Border &

BBC Look North

National TV – SKY, ITN

News, etc

Local Radio – BBC

Cumbria, CFM & Eden

FM

Tabloid Press

TV Programs – Countryfile, Homes under the Hammer,

DIY SOS

Facebook, Twitter &

Instagram

Before, during and after the event social media and the general media, are crucial for getting timely, accurate information without scaremongering or panicking the general public. The media play a crucial role in ensuring

the information & awareness is accessible to all in various mediums

Our media links are strong with honest & factual reporting by journalists who are keen to put out as much information to help the affected, their friends & family, locally, nationally & internationally

We also, have our secure network facility which we can send sensitive information to various contacts across Cumbria, UK and Internationally should this be required

Working Together To

Make A Difference

CERT Award Winning Team

Tunnel 2 Towers

San Nirankari Mission CERT - Volunteer

Clients Home 1 mth after

Storm Desmond

floods

Nicki Ivinson – Asda CCPenrith Lions

Muslim Community Events