london borough of merton residents survey 2010/11...©tns 2013 adults survey - executive summary 9...
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©TNS 2013
London Borough of Merton Residents Survey 2013/14 October 2013
©TNS 2013
Contents
2
• Methodology
• Sample profile
• Executive Summary
• Areas of personal concern
• Image of the Council
• Service delivery
• The Council and the local area
• Health and wellbeing
• Crime and antisocial behaviour
• Tackling racism, social cohesion and respect
•Young Person’s Survey
©TNS 2013
Methodology
• 1,032 interviews conducted in home and in street
• Fieldwork conducted 9th September – 13th October 2013
• Similar approach to previous waves:
• Representative quota sample
• Quotas set on gender, ethnic origin, age,
working status of women and housing tenure,
set to 2011 Census – marking a change from the
2012 survey which used the 2001 Census
• 104 sampling points across the borough
3
©TNS 2013
Set Achieved (%) Number
Men 49% 45% 461
Women 51% 55% 571
18-34 36% 30% 312
35-59 43% 51% 525
60+ 20% 19% 195
Owner Occupier/ Other 86% 89% 917
Housing Association 14% 11% 114
Sample Profile
Base: All Merton residents (1032)
4
©TNS 2013
Sample Profile - weighted
Base: All Merton residents (1032) Area 1 (206) Area 2 (145) Area 3 (179) Area 4 (193) Area 5 (159) Area 6 (150)
1: Village/ Hillside/ Raynes Park/ Wimbledon Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
Men 46% 49% 48% 51% 52% 49%
Women 54% 51% 52% 49% 48% 51%
18-34 36% 36% 36% 36% 41% 36%
35-59 37% 48% 42% 50% 42% 42%
60+ 29% 17% 22% 15% 18% 21%
Owner Occupier/
other 92% 87% 95% 83% 83% 92%
Council Rented 8% 12% 4% 18% 17% 7%
5
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ETHNICITY Set Achieved (%) Number
White British 48% 48% 498
White Other 14% 14% 149
Mixed
37% 37%
381
Black
Asian
Other
Sample Profile
Base: All Merton residents (1032)
6
©TNS 2013
Executive Summary
Merton Residents Survey 2013/14
©TNS 2013
Adults Survey - Executive Summary
9
• Residents remain generally positive about the Council with 79% agreeing that it is doing a good job, a significantly higher score than the London average.
• Service delivery also remains strong, with the percentage of residents rating Public Transport, Policing, Secondary Education, Street Lighting, Primary Education and Social Services for Adults all increasing significantly from last year.
• However despite 60% of residents saying they are satisfied with the way that the Council deals with litter, concern over the amount of litter in the street has risen significantly from 2012, with residents significantly more concerned than the London average.
• Whilst concern about crime has fallen from 2012, crime continues to remain one of the top concerns for residents, reflected by the fact that feeling safe in your local area is the top ranked feature that residents consider important to their sense of health and wellbeing.
• The majority of residents continue to agree that the Council treats them in a fair and non-discriminatory.
©TNS 2013
Areas of Personal Concern
Merton Residents Survey 2013/14
©TNS 2013
Summary – Areas of Personal Concern
11
• Crime remains one of the top concerns for residents, but a slight fall this year sees the level of
concern score significantly below the London average.
• Generally Merton performs well against the London-wide benchmark, with the level of concern about
not enough being done for young or elderly people and the number of homeless people all
significantly lower than the London average.
• However, level of concern with litter has risen significantly from 2012, seeing it score as highly as
crime, and is significantly higher than the London average.
• There has been a significant rise in the level of concern with poor public transport, reversing the
trend seen last year, which also sees it score significantly higher than the London average.
• Level of concern over lack of jobs (perhaps due to a slight upturn in the economy) has fallen slightly,
but clear differences in the level of concern remain between demographic groups.
• Concerns over the amount being done for young people have also fallen slightly, whilst concerns
over the level of council tax have fallen significantly.
• Concern over the standard of education remains higher in the 35-49 age group – these are likely to
be the respondents who have children of school age. Respondents of a lower social grade are
significantly less concerned about the standard of education.
©TNS 2013
Residents’ Personal Concerns
30%
30%
25%
24%
21%
21%
18%
16%
16%
14%
11%
10%
9%
9%
6%
Litter\dirt in streets
Crime
Traffic congestion
Level of council tax
Lack of affordable housing
Lack of jobs
Quality of Health Service
Rising prices\interest rates
Standard of education
Not enough being done for young people
Not enough being done for elderly people
Pollution of the environment
Poor public transport
Lack of recreational facilities
Number of homeless people
% mentioning
Merton 2013/14 Change from
2012/13 (% pts)
*Sig
Source: Q2 Which three of these are you personally most concerned about?
Base: All adults (1032, except the split code ‘Not enough being done for young people’ (507) and ‘Rising prices / interest rates’ (525))
+6*
-2
0
-4*
+1
-3
-1
0
-1
-3
0
+2
+3*
+1
-1
12
©TNS 2013
Significant changes for personal concerns
Since 2012/13
Source: Q2 Which three of these are you personally most concerned about?
Base: All adults (1032)
Up
Litter/dirt in the street +6% pt
Poor public transport +3% pt
Down
Level of Council Tax -4% pt
13
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28
46 42
38
32 33 29 29
26 30
26 30
27 29
26 25
39 35 34
29
45
36 32
40 41
36
43
38 37 34
32 30
18
28 32
35 34
47 51
45 45
38 39 37
32 29 27
24
18
26
32 34
39 35
38
31
25 26
21
27 25 24
24
30
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
Traffic
Crime
Council tax
Litter
Source: Q2 Which three of these are you personally most concerned about?
Base: All adults (1032)
Main Personal Concerns
1995 – 2013
14
©TNS 2013
19%
31%
20%
16%
32%
Owner occupier Housing association White Asian Black
Lack of jobs
Differences by housing tenure & ethnicity
Source: Q2 Which three of these are you personally most concerned about?
Base: All adults (1032) Owner occupied (601), Housing Association (114); White (647) Asian (224) Black (122)
Average
21%
*Sig vs average
* *
15
©TNS 2013
17%
23%
18%
6%
27%
16% 15%
9%
24%
10%
18-34 35-49 50-59 60+ AB C1 C2 DE Children NoChildren
Standard of education
Differences by age, social grade and children in household
Source: Q2 Which three of these are you personally most concerned about?
Base: All adults (1032), Aged 18-34 (312) 35-49 (364) 50-59 (161) 60+ (195); Social grade AB (233) C1 (322) C2 (194) DE (283)
Average
16%
* *
16
*Sig vs average
* * *
*
©TNS 2013
30%
30%
25%
24%
21%
21%
18%
16%
16%
14%
11%
10%
9%
9%
6%
25%
36%
18%
20%
23%
24%
17%
20%
14%
20%
15%
10%
6%
9%
9%
Litter\dirt in streets
Crime
Traffic congestion
Level of council tax
Lack of affordable housing
Lack of jobs
Quality of Health Service
Rising prices\interest rates
Standard of education
Not enough being done for young people
Not enough being done for elderly people
Pollution of the environment
Poor public transport
Lack of recreational facilities
Number of homeless people
% mentioning
Merton
London
Residents’ Personal Concerns Merton 2013/14 Compared with London Difference to
London (% pts)
*Sig
Source: Q2 Which three of these are you personally most concerned about?
Base: Merton: All adults (1032, except the split code ‘Not enough being done for young people’ (507) and ‘Rising prices / interest rates’ (525))
London: All adults (1020, except the split code ‘Not enough being done for young people’ (533) and ‘Rising prices / interest rates’ (487))
+4*
-7*
+7*
+3
-2
-3
+1
-4
+3
-6*
-4*
0
+3*
0
-3*
17
©TNS 2013
Significant differences for personal concerns Compared with London
Higher
Traffic congestion +7% pt
Litter/dirt in the street +4% pt
Poor public transport +3% pt
Lower
Crime -7% pt
Not enough being done for young people -6% pt
Not enough being done for elderly people -4% pt
Number of homeless people -3% pt
Source: Q2 Which three of these are you personally most concerned about?
Base: Merton: All adults (1032, except the split code ‘Not enough being done for young people’ (507) and ‘Rising prices / interest rates’ (525))
London: All adults (1020, except the split code ‘Not enough being done for young people’ (533) and ‘Rising prices / interest rates’ (487))
18
©TNS 2013
Image of the Council
Merton Residents Survey 2013/14
©TNS 2013
• Residents remain generally positive about Merton council, with 79% agreeing that Merton is doing a good job, a significantly higher score than the London-wide average.
• Whilst there are some slight changes from 2012, none of these are significant, suggesting that scores are continuing to plateau, albeit it at a good level.
• Following a significant decrease in 2012, performance on ‘responds quickly when asked for help’ has risen slightly, but is still below the peak recorded in 2011.
• ABC1 residents are significantly more likely to agree that the Council is “doing a good job” than C2DE, whilst it is also noticeable that residents who consider themselves to have a disability rate the Council significantly lower than those without a disability on this measure.
• Disabled residents also agree significantly less that the Council is making the area a better place to live, whilst residents aged 18-34 are significantly more positive than those aged 60+ on this measure
• Residents in Housing Association housing, along with those living in Area 3 (Cannon Hill/ Merton Park/ West Barnes/ Lower Morden) are more likely to believe that the Council doesn’t do enough for them.
Summary – Image of the council
20
©TNS 2013
79%
77%
76%
74%
70%
60%
56%
56%
52%
43%
43%
40%
Is doing a good job
Has staff who are friendly and polite
Keeps residents informed about what they are doing
Is making the local area a better place for people tolive
Is efficient and well run
Listens to concerns of local residents
Responds quickly when asked for help
Provides good value for money for the council tax Ipay
Involves residents in making decisions
Is doing a better job now than one year ago
Doesn't do enough for people like me
Is difficult to get through to on the phone
Image of the council 2013/14
% agreeing a great deal/ to some extent
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults (1032)
Change from
2012/13 (% pts)
No significant differences from 2012/13
+1
0
+2
+1
+2
0
+2
+2
-2
-2
-2
+2
21
©TNS 2013
79
69
64
57 57
68
62 62
69 71 70
74 78
80 79 79
72
59
53
48 46
57 55
53
59 60
65 61
63
70 69 70
52
35
30 27
32
42
37 33 32
41 37
43
53 53 54 56
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
Is doing a good job Is efficient and well run Provides good value for money for the council tax I pay
Overall perceptions of Merton Council
% saying Great Deal / Some Extent
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults (2013: 1032)
22
©TNS 2013
83%
75%
68%
81%
ABC1 C2DE Disability No Disability
% saying Great Deal / Some Extent
Is doing a good job
Differences by social class and disability
Average
79%
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults (1032), ABC1 (555), C2DE (477); Disability (124), No Disability (906)
*Sig vs No Disability
23
*
*Sig vs C2DE
*
©TNS 2013
52
35
30 27
32
42
37 33 32
41 37
43
53 53 54 56
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Great Deal / Some Extent
London Merton Outer
Value for money Merton scores higher than the London-wide and Outer London averages, which remain consistent with 2012
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults 2013 (Merton: 1032, London: 1020)
24
©TNS 2013
64%
55% 51%
54%
AB C1 C2 DE
% saying Great Deal / Some Extent
Provides good value for money
Differences by social class
Average
56%
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults (1032), AB (233) C1(322) C2(194) DE(283))
25
*Sig vs Average
*
©TNS 2013
35 33
36
42 43 45 46 46
51 49 50
54 55 54 52
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Great Deal / Some Extent
London Merton Outer
Involves residents in decision making
Merton scores roughly inline with the London average
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults 2013 (Merton: 1032, London: 1020)
26
©TNS 2013
54
37 36 37
49 47 46
49 53
56 56 57
62 60 60 60
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Great Deal / Some Extent
London Merton Outer
Listens to concerns of local residents
Merton score remains above London score, continuing trend seen since 2010
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults 2013 (Merton: 1032, London: 1020)
27
©TNS 2013
39 36
42 42 44
51
45 48
42 45 44
37 33
37 38 40
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Great Deal / Some Extent
London Merton Outer
Is difficult to get through to on the phone
Despite a fall in London scores Merton residents still rate the Council as less difficult to get through to on the phone
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults 2013 (Merton: 1032, London: 1020)
28
©TNS 2013
49
38 38 35
43 45
41 45 46
50 50 53 52
60
54 56
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Great Deal / Some Extent
London Merton Outer
Responds quickly when asked for help
Merton continues to score above the London and Outer London averages
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults 2013 (Merton: 1032, London: 1020)
29
©TNS 2013
69
50 52 52
61
56 56
62 66
70
75 74 76 76
74 76
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Great Deal / Some Extent
London Merton Outer
Keeps residents informed Merton continues to score slightly above the London-wide average despite the gap narrowing in 2013
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults 2013 (Merton: 1032, London: 1020)
30
©TNS 2013
74 75
68 69 69 70
65
74 76
74 75 78
75 77 78 77
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Great Deal / Some Extent
London Merton Outer
Has staff who are friendly and polite
Merton scores consistently higher than London between 2011 and 2013
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults 2013 (Merton: 1032, London: 1020)
31
©TNS 2013
36
45
52 48 48
51
42 44
47 45
49 48 47
42 45
43
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Great Deal / Some Extent
London Merton Outer
Doesn't do enough for people like me
Slight fall in agreement keeps Merton scores lower than London-wide scores
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults 2013 (Merton: 1032, London: 1020)
32
©TNS 2013
Doesn’t do enough for people like me
41%
55%
42% 40%
52%
45%
37% 40%
Owner/Occ HousingAssociation
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% saying Great Deal / Some Extent
Differences by housing tenure & area
Average
43% *
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults (1032), Owner/Occ (601), Housing Association (114); Area 1 (206), Area 2 (145), Area 3 (179), Area 4 (193), Area 5 (159), Area 6 (150)
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
33
*Sig vs average
*
©TNS 2013
32
26 28
34 36
40 39 42
45 43 42
47 48 45
43
0
10
20
30
40
50
60
70
80
90
100
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Great Deal / Some Extent
London Merton Outer
Is doing a better job now than one year ago
Steady decline in Merton scores from 2011- 2013 contrasts with rising scores across London
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults 2013 (Merton: 1032, London: 1020)
34
©TNS 2013
48 44 44
54 52 52
59
64 66 66
69 71
75 72
74
0
10
20
30
40
50
60
70
80
90
100
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Great Deal / Some Extent
London Merton Outer
Making the area a better place for people to live
Merton scores remain slightly above London-wide scores, which saw a significant increase this year
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults 2013 (Merton: 1032, London: 1020)
35
©TNS 2013
77% 75%
71% 68%
58%
76%
18-34 35-49 50-59 60+ Disability No Disability
% saying Great Deal / Some Extent
Making the area a better place for people to live
Differences by age and disability
Average
74%
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults (1032), 18-34 (312), 35-49 (364), 50-59 (161), 60+ (195); Disability (124), No Disability (906)
*Sig vs No Disability
36
*
*Sig vs 18-34
*
©TNS 2013
Image of the council 2013/14
Merton 2013/14 Compared with London
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults (Merton: 1032, London: 1020)
Difference to
London (% pts)
37
79%
77%
76%
74%
70%
60%
56%
56%
52%
43%
43%
40%
75%
74%
75%
73%
68%
56%
52%
52%
53%
45%
46%
43%
Is doing a good job
Has staff who are friendly and polite
Keeps residents informed about what they are doing
Is making the local area a better place for people tolive
Is efficient and well run
Listens to concerns of local residents
Responds quickly when asked for help
Provides good value for money for the council tax Ipay
Involves residents in making decisions
Is doing a better job now than one year ago
Doesn't do enough for people like me
Is difficult to get through to on the phone
% saying Great Deal / Some Extent
Merton
London
+4*
+4
+1
0
+2
+4
+3
+3
-1
-2
-3
-3
*Sig
©TNS 2013
Significant differences for council image Compared with London
Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?
Base: All adults (Merton: 1032, London: 1020)
Better
Is doing a good job +4% pt
38
©TNS 2013
Service Delivery
Merton Residents Survey 2013/14
©TNS 2013
• Several services perform strongly in 2013, with a significant increase in the performance of Public Transport making it the strongest performer.
• Ratings of Policing and Social services for adults are particularly strong, improving significantly from 2012 and scoring significantly above the London average.
• Collection of Council Tax, Libraries and Social services for children and families perform strongly in 2013, with all being rated significantly higher than the London benchmark.
• Street lighting and Primary education also perform well, with ratings increasing significantly from 2012.
• Whilst Secondary education is rated significantly higher than in 2012, it remains significantly below the London-wide average.
• Recycling facilities performance falls significantly amongst both users and residents overall, reversing the trend seen in 2012. Performance scores are, however, still above 2011 levels.
• Ratings of parking services were more mixed with a similar proportion of residents rating them as poor (28%) as good (34%).
Summary – Service Delivery
40
©TNS 2013
Merton 2013/14
5%
10%
8%
10%
11%
3%
7%
10%
11%
21%
15%
19%
5%
28%
28%
10%
4%
7%
10%
19%
4%
7%
5%
79%
72%
72%
70%
69%
67%
66%
65%
62%
54%
51%
43%
43%
39%
34%
33%
32%
30%
28%
27%
25%
24%
18%
Public transport
Refuse collection
Street lighting
Parks, playgrounds, open spaces
Recycling facilities
Collection of council tax
Libraries
Local health services
Policing
Street cleaning
Leisure and sports facilities
Fly tip removal
Primary education (5 - 11 yrs)
Repair of roads and pavements
Parking services
Secondary education (11 - 18 yrs)
Nursery education (under 5s)
Adult education/ evening classes
Planning services
Services and activities for young people
Social services for children and families
Social services for adults
Housing benefit service
%
NET Poor
NET Good
Perceived service delivery
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults (1032)
Change from
2012/13 (% pts)
*Sig
+6*
+2
+4*
-2
-5*
0
+2
0
+5*
-3
+3
0
+5*
-2
+1
+6*
+2
+1
+2
+2
+1
+4*
+2
41
©TNS 2013
Significant changes in service delivery Since 2012/13
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults (1032)
Better
Public Transport +6% pt
Secondary Education +6% pt
Policing +5% pt
Primary Education +5% pt
Street Lighting +4% pt
Social Services For Adults +4% pt
42
Worse
Recycling -5% pt
©TNS 2013
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All residents (1032) users (33 to 814)
All residents Users
Parks, playgrounds, open spaces
Policing -
Public transport -
Street lighting -
Refuse collection -
Local health services -
Collection of council tax -
Libraries
Street cleaning -
Leisure and sports facilities
Repair of roads and pavements -
Primary education (5 - 11 yrs)
Parking services
Summary of service delivery performance – 1 of 2 Merton 2013/14 compared with 2012/13 and London 2013/14
% saying Good - Excellent
Key
Significantly improved and >3%
above London average
Significantly improved and +/- 3%
of London average or >3% below
London average
No change and +/- 3% of London
average / >3% above London
average
No change and >3% below London
average
Significantly decreased and +/- 3%
of London average / >3% above
London average
Significantly decreased and >3%
below London average
43
©TNS 2013
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All residents (1032) users (33 to 814)
All residents Users
Nursery education (under 5s)
Adult education/ evening classes
Secondary education (11 - 18 yrs)
Social services for children and families
Social services for adults
Housing benefit service
Recycling facilities
Summary of service delivery performance – 2 of 2 % saying Good - Excellent
Key
Significantly improved and >3%
above London average
Significantly improved and +/- 3%
of London average or >3% below
London average
No change and +/- 3% of London
average / >3% above London
average
No change and >3% below London
average
Significantly decreased and +/- 3%
of London average / >3% above
London average
Significantly decreased and >3%
below London average
44
©TNS 2013
Perceived service delivery – among users Merton 2013/2014
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users (33 to 814)
*Low base size (<100) results should be treated as indicative only
Change from
2012/13 (% pts)
*Sig
6%
8%
9%
11%
9%
14%
15%
33%
81%
76%
75%
72%
72%
63%
61%
35%
7%
6%
12%
6%
79%
73%
56%
44%
Libraries (n=604)
Adult education/ evening classes (n=66)
Primary education (n=217)
Parks, playgrounds, open spaces (n=715)
Nursery education (under 5s) (n=87)
Secondary education (11 - 18 yrs) (n=235)
Recycling facilities (n=814)
Leisure and sports facilities (n=446)
Housing benefit service (n=131)
Social services for adults (n=33)
Social services for children and families (n=36)
Parking services (n=497)
%
NET Poor
NET Good
Small base size
Small base size
+4
+5
-2
0
+4
+7
-5*
+2
+3
+13
-17
+1
©TNS 2013
All residents Users
Recycling facilities -5* -5*
Parks, playgrounds and open spaces -2 0
Libraries +2 +4
Leisure and sports facilities +3 +2
Nursery education +2 +4
Primary education +5* -2
Secondary education +6* +7
Adult education +1 +5
Social services for adults +4* +13
Social services for families +1 -17
Parking services +1 +1
Housing benefit +2 +3
Changes since 2012/13 % saying Good - Excellent
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users (33 to 814)
*Sig
47
©TNS 2013
58
42
36 36
31
47 45
43
49 53
58
50
57 57 57 54
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Street cleaning Whilst remaining above the Outer London average, Merton scores fall slightly below the London-wide benchmark in 2013
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
48
©TNS 2013
67
58 59
54 58
62 58
61
68 68 69
63 66
71 67
72
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Street lighting
Significant rise in score following dip in 2012 across Merton and London
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
49
©TNS 2013
80
66
71
62
50
70
65 65 68
64 66
69 72
70 71 72
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Refuse collection
Merton scores at parity with London and Outer London scores
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
50
©TNS 2013
69
44
51
44
33
46
58
64 66
62 63
69 73
67
74
69
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Recycling facilities
A fall this year drops score below both London and Outer London scores
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
51
©TNS 2013
80
49
58
53
40
51
63
70 71
65 68
72
77
70
77
72
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Recycling facilities – among users
2013 score is significantly lower than 2012, and falls below London-wide score
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton: 814, London: 763)
52
©TNS 2013
30 26
20 24 23
38 39
32
37 41 42
40 40 41 41 39
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Repair of roads and pavements
Merton scores remain slightly above London-wide scores
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
53
©TNS 2013
54
44 43 39
48 50
47
52
60 63
65 68 67
70 72
70
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Parks, playgrounds and open spaces An increase in London-wide scores this year bring them into line with Merton
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
54
©TNS 2013
58
50 47 47
56 55 54
59
64
69 72
76 72
76 76 75
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Parks, playgrounds and open spaces – among users A rise in London scores raises them above Merton for the first time since 2009
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton: 715, London 750)
55
©TNS 2013
31
23
28 26 25
35 35
26 30 30
28 27 30 31 31 32
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Nursery education Merton and London-wide scores remain broadly consistent
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
56
©TNS 2013
71
60
73
68
73
60
68 65
69 72
66
80
74
80
68
73
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Nursery education – among users An improvement in Merton scores brings them back into line with London-wide scores, which have seen a slight decrease this year
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton: 87, London: 103)
57
©TNS 2013
36
25 28 28 28
35 37
31
38 38
33 34 36 37 38
43
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Primary education Scores across London and Merton have increased this year
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
58
©TNS 2013
64 61
66 66 62
70 67
70 69
64
77 79
76
0
10
20
30
40
50
60
70
80
90
100
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Primary education – among users
Decline in Merton, coupled with increase in London average, sees score fall below London benchmark.
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton: 217, London :248)
59
©TNS 2013
25
18 16 15 15
27 30
19
24 25 22
25 27 28 27
33
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Secondary education Significant increase sees Merton score reach its highest level over the tracking period, but rating still remains below London benchmark
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
60
©TNS 2013
31
37
48
55
41
50 53 52
58 57 61
64
72
0
10
20
30
40
50
60
70
80
90
100
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Secondary education – among users Performance has continued to increase both in Merton and across London
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton: 235, London: 296)
61
©TNS 2013
41
30 26
29
34 32
34 31
33 32
27 30
28 29 29 30
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Adult education/evening classes Performance remains stable across recent years
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
62
©TNS 2013
75
65
56 56
71
55
61
68 69 69
63
70
62
70
75 79
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Adult education/evening classes – among users Performance in Merton continues to increase and remains significantly above the London average.
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton: 66, London: 69)
63
©TNS 2013
48
40 41
34 33 36
41
35 39 40 39 40
45 47 48
51
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Leisure and sports facilities Performance has increased this year across Merton and London
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
64
©TNS 2013
63
49
55
48 47
41
49 48 51
54 54 50
55
61 62 63
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Leisure and sports facilities – among users A strong increase in London-wide score raises it above Merton score
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton: 446, London: 427)
65
©TNS 2013
71
53 57 56
49
55 52 53
60 62
64 66 66
64 64 66
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Libraries Merton performance remains consistently above that of London
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
66
©TNS 2013
79
60
70 68
62 63 61
67 71
75 78 79 78
76 77 81
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Libraries – among users An increase in performance this year keeps Merton scores above London scores
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton: 604, London: 595)
67
©TNS 2013
58 57 59
41 42
55 55 56 57 58 60
69 69 68 65 65
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Local health services London scores have increased this year, following a slight decrease in 2012
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
68
©TNS 2013
47
59
47
60 60
54
63 63 65
60 63 62
65 66 67
0
10
20
30
40
50
60
70
80
90
100
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2013 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Collection of council tax Slight rise in Merton scores in 2013 contradicts the fall in performance seen across London
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
69
©TNS 2013
46
33
43 43
49
54 50
61 60
65 69
67
73 72 73
79
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Public transport Scores rise across London, continuing upwards the trend seen throughout the tracking period
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
70
©TNS 2013
48
43
36 34
28
35 39
43 45
58
53
59 59 63
56
62
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Policing Merton scores remain consistently above London-wide scores
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
71
©TNS 2013
30 32
29 32 33 33 34
0
10
20
30
40
50
60
70
80
90
100
2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Parking services Performance remains broadly stable
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
72
©TNS 2013
33 37
30 33
35 35 35
0
10
20
30
40
50
60
70
80
90
100
2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Parking services – among users A continued increase in the London average sees it rise above Merton score
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton: 497, London: 472)
73
©TNS 2013
17 13 13 14
9
20 21
11 14
18 14 14
18 17 16 18
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Housing benefit service Merton performance remains slightly below London-wide average
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
74
©TNS 2013
56 59
68
52
39 38 37
45
51
65 66
61
66 64
58 61
0
10
20
30
40
50
60
70
80
90
100
1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Housing benefit service – among users
An increase in the London-wide average sees it score at parity with performance in Merton
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton:131, London: 181)
75
©TNS 2013
23 20
17
22 20 20
24
0
10
20
30
40
50
60
70
80
90
100
2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Social services for adults Score for this service in Merton has risen, despite downward trend in the London average
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
76
©TNS 2013
41
36 38
36
59
43
56
0
10
20
30
40
50
60
70
80
90
100
2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Social services for adults – among users Merton performance has recovered strongly, despite another fall in London-wide performance
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users 2013 (Merton: 33, London: 36)
77
©TNS 2013
Social services for children and families
23 21 20
23 25
23 25
0
10
20
30
40
50
60
70
80
90
100
2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton Outer
Performance remains stable across tracking period
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 1032, London: 1020)
78
©TNS 2013
62
48
56
44
64 61
44
0
10
20
30
40
50
60
70
80
90
100
2007 2008 2009 2010 2011 2012 2013
%
% saying Excellent/ Very good/ Good
London Merton
Social services for children & families – among users 2013 performance has fallen to 2010 levels
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults 2013 (Merton: 36, London: 48)
79
©TNS 2013
Compared with London
5%
10%
8%
10%
11%
3%
7%
10%
11%
21%
15%
5%
28%
28%
10%
4%
7%
4%
7%
5%
79%
72%
72%
70%
69%
67%
66%
65%
62%
54%
51%
43%
39%
34%
33%
32%
30%
25%
24%
18%
Public transport
Refuse collection
Street lighting
Parks, playgrounds, open spaces
Recycling facilities
Collection of council tax
Libraries
Local health services
Policing
Street cleaning
Leisure and sports facilities
Primary education (5 - 11 yrs)
Repair of roads and pavements
Parking services
Secondary education (11 - 18 yrs)
Nursery education (under 5s)
Adult education/ evening classes
Social services for children and families
Social services for adults
Housing benefit service
%
NET Poor
NET Good
Perceived service delivery
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults (Merton:1032, London 1020)
Difference to
London (% pts)
*Sig
+3
0
+1
-2
-2
+6*
+5*
+1
+9*
-2
+3
+1
+1
0
-5*
0
0
+4*
+6*
-3
80
©TNS 2013
Significant differences for service delivery
Compared with London
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All adults (Merton:1032, London 1020)
Better
Policing +9% pt
Collection of council tax +6% pt
Social services for adults +6% pt
Libraries +5% pt
Social services for children and families +4% pt
Worse
Secondary education -5% pt
81
©TNS 2013
Perceived service delivery – among users Compared with London
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users (33 to 814)
*Low base size (<100) results should be treated as indicative only
Difference to
London(% pts)
6%
8%
9%
11%
9%
14%
15%
33%
81%
76%
75%
72%
72%
63%
61%
35%
7%
6%
12%
6%
79%
73%
56%
44%
Libraries (n=604)
Adult education/ evening classes (n=66)
Primary education (n=217)
Parks, playgrounds, open spaces (n=715)
Nursery education (under 5s) (n=87)
Secondary education (11 - 18 yrs) (n=235)
Recycling facilities (n=814)
Leisure and sports facilities (n=446)
Housing benefit service (n=131)
Social services for adults (n=33)
Social services for children and families (n=36)
Parking services (n=497)
%
NET Poor
NET Good
Small base size
Small base size
+6*
+19*
-3
-2
-1
+1
-4*
-2
-1
+19
-7
-4 *Sig
©TNS 2013
All residents Users
Recycling facilities -2 -4*
Parks, playgrounds and open spaces -2 -2
Libraries +5* +6*
Leisure and sports facilities +3 -2
Nursery education 0 -1
Primary education +1 -3
Secondary education -5* +1
Adult education 0 +19*
Social services for adults +6* +19
Social services for families +4* -7
Parking services 0 -4
Housing benefit -3 -1
Differences compared with London
% saying Good - Excellent
Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?
Base: All users (33 to 814)
*Sig
83
©TNS 2013
Merton Extra Questions: The Council and the Local Area
Merton Residents Survey 2013/14
©TNS 2013
• Similarly to 2012, the majority of respondents are satisfied with the way the
council deals with graffiti (65%) and litter (60%) but there remains room for
improvement in satisfaction with the way the council deals with fly tipping and
dog fouling.
• Around 40% of residents feel that there are too many fast-food outlets in the
local area. There are some notable differences between areas, with residents
in Area 2 (Dundonald/ Trinity/ Abbey) and Area 5 (Ravensbury/ St Helier/
Cricket Green) significantly more likely to say there are too many fast-food
outlets.
• Whilst overall the majority of residents feel that there is an adequate amount
of payday loan outlets in the local area (58%), significantly more residents in
Area 5 feel there are too many.
• The most-used method of keeping up-to-date with what is going on in Merton
are information leaflets (a significant increase on last year), whilst significantly
more people are using the Merton website in 2013 than in 2012.
Summary – The Local Area
85
©TNS 2013
Satisfaction with the way the council deals with...
3 4 5
13 3
6 7
19
8
14 20
16
20
20 12
43
55
46 53
7 10 9 7
Dog fouling Graffiti Fly tipping Litter
%
Very satisfied
Fairly satisfied
Neither
Fairlydissatisfied
Verydissatisfied
DK
Source: Q11 How satisfied are you with the way the council deals with the following in Merton?
Base: All adults (1032)
NET Satisfied 50% 65% 55% 60%
86
NET Satisfied
Change from
2012/13
+2% -2% +1% -2%
©TNS 2013
78%
59% 61%
66% 64%
55%
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% Saying Fairly/Very Satisfied
Satisfaction with the way the council deals with Graffiti
Differences by area
Average
65%
Source: Q11 How satisfied are you with the way the council deals with the following in Merton?
Base: All adults (1032) Area 1 (206), Area 2 (145), Area 3 (179), Area 4 (193), Area 5 (159), Area 6 (150)
*Sig vs Average
87
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
*
*
©TNS 2013
62%
43%
56%
63%
55%
44%
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% Saying Fairly/Very Satisfied
Satisfaction with the way the council deals with Fly Tipping
Differences by area
Average
55%
Source: Q11 How satisfied are you with the way the council deals with the following in Merton?
Base: All adults (1032) Area 1 (206), Area 2 (145), Area 3 (179), Area 4 (193), Area 5 (159), Area 6 (150)
*Sig vs Average
88
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
*
* *
©TNS 2013
73%
54%
60% 59% 62%
46%
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% Saying Fairly/Very Satisfied
Satisfaction with the way the council deals with Litter
Differences by area
Average
60%
Source: Q11 How satisfied are you with the way the council deals with the following in Merton?
Base: All adults (1032) Area 1 (206), Area 2 (145), Area 3 (179), Area 4 (193), Area 5 (159), Area 6 (150)
*Sig vs Average
89
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
*
*
©TNS 2013
Views on the number of…
9 8 8 12
50 51 58
61
41 42 33
27
Fast-Food Outlets Betting Outlets Payday LoansOutlets
Alcohol Outlets
%
Too many(NET)
An adequateamount
Too Few(NET)
Source: Q18d What are your views on the number of the following in your area?
Base: All adults (1032)
90
©TNS 2013
35%
53%
33% 33%
50% 48%
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% Saying Too Many/ Far Too Many
Views on the number of Fast-food outlets
Differences by area
Average
41%
Source: Q18d What are your views on the number of the following in your area?
Base: All adults (1032) Area 1 (206), Area 2 (145), Area 3 (179), Area 4 (193), Area 5 (159), Area 6 (150)
*Sig vs Average
91
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
* *
* *
©TNS 2013
27%
22%
37%
32%
48%
33%
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% Saying Too Many/ Far Too Many
Views on the number of Payday loans outlets
Differences by area
Average
33%
Source: Q18d What are your views on the number of the following in your area?
Base: All adults (1032) Area 1 (206), Area 2 (145), Area 3 (179), Area 4 (193), Area 5 (159), Area 6 (150)
*Sig vs Average
92
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
*
*
©TNS 2013
40%
32%
31%
24%
11%
10%
9%
9%
5%
4%
3%
3%
2%
2%
2%
2%
1%
1%
5%
Information leaflets provided by the council
My Merton - a council publication
Wimbledon Guardian
Merton Council website
Posters and banners displayed in Merton
Metro
Time and Leisure
BBC London
Evening Standard
ITV London
Wimbledon and South London Press
Wimbledon SW19
Wimbledon People
Radio Jackie
Darling Magazine
South West Londoner
Other
Ways of communicating with Merton Change from
2012/13 (% pts)
+4*
+2
-7*
+4*
0
+2
-3*
0
-1
0
+1
-1
-1
0
-1
0
0
0
0
93
Source: Q19 Which of the following ways do you use to keep you informed about what’s happening in Merton?
Base: All adults (1032)
Merton 2013/14
*Sig
©TNS 2013
Merton Extra Questions: Health and Wellbeing
Merton Residents Survey 2013/14
©TNS 2013
• The vast majority of residents (87%) are unaware of the Council’s new responsibility for improving the health of local residents.
• Reflecting continuing high levels of concern about crime, feeling safe in your local area is clearly the most important factor to residents with almost two-thirds rating it as important to their sense of health and wellbeing. 52% of residents also feel that this could be improved.
• Residents in Area 3 rate feeling safe as significantly more important than the average, whilst residents in Area 5 and 6 are significantly more likely to say that this could be improved to increase their sense of health and wellbeing.
• Satisfaction with health and with family relationships and social life are also important to residents, as is feeling satisfied with how the area looks – interestingly almost one-third of respondents feel this could be improved, reflecting increased concern about litter/dirt in the streets.
• Over a quarter of residents (28%) feel satisfaction with health and mental health could be improved, reflecting the fact that 1 in 10 residents rate local health services as poor (although most rate it as good [65%]).
Summary – Health and Wellbeing
95
©TNS 2013
Awareness of new Council responsibility…
2
87
11
Awareness of Responsibility
%
Yes No DK
Source: Q18c From April 2013, Merton Council has a new responsibility for
improving the health of local residents. Were you aware of this new responsibility?
Base: All adults (1032)
96
©TNS 2013
Features important to sense of health and wellbeing
63%
35%
25%
24%
24%
21%
20%
19%
18%
15%
14%
5%
52%
28%
10%
32%
18%
18%
21%
17%
16%
19%
18%
6%
Feeling safe in your local area
Satisfaction with your health and mental health
Satisfaction with family relationships/social life
Satisfaction with how your area looks
Satisfaction with your school/job
Satisfaction with your housing
Satisfaction with your household income
Satisfaction with access to green spaces
Satisfaction with your experience travelling
A sense of belonging in your local community
Satisfaction with access to sports/physical activities
Satisfaction with qualifications/level of training
%
Most important Could be improved
Merton 2013/14
Source: Q18a Which three of the following factors do you think are the most important to your own sense of health and wellbeing?
Q18b. And which three of the following factors do you think could be most improved to increase your own sense of health and wellbeing?
Base: All adults (Merton 2013: 1032)
97
©TNS 2013
63%
59%
71%
53%
65%
66%
49%
45%
46%
46%
67%
64%
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
%
Most important Could be improved
Feeling safe in your local area
Source: Q18a Which three of the following factors do you think are the most important to your own sense of health and wellbeing?
Q18b. And which three of the following factors do you think could be most improved to increase your own sense of health and wellbeing?
Base: All adults (1032) Area 1 (206), Area 2 (145), Area 3 (179), Area 4 (193), Area 5 (159), Area 6 (150)
98
Differences by area 1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
*Sig vs average
Average:
Most Important: 63%
Could be Improved: 52%
*
*
*
*
©TNS 2013
Merton Extra Questions: Crime and Anti-social Behaviour
Merton Residents Survey 2013/14
©TNS 2013
• Overall a positive story with concerns with crime, anti-social behaviour and people being drunk and rowdy continuing to fall, and concern with drug users falling slightly following a slight rise in 2012.
• Despite a positive overall performance there are some regional differences: residents in Area 6 (Colliers Wood/ Graveney/ Longthornton) are significantly more worried about crime and drug users versus the Merton average, whilst residents of Area 5 (Ravensbury/ St Helier/ Cricket Green) are more worried about anti-social behaviour.
• There is also a positive story in regards to the number of residents who feel informed about measures to combat anti-social behaviour, with a strong rise reversing the negative trend seen in 2012.
Summary – Crime and Anti Social behaviour
100
©TNS 2013
Worry about…
Concern about antisocial behaviour continued to fall slightly this year, following an increase in 2011
67
65
57 59
54 54 54 52
50
66 65 64
59 55
48 51
45 44 43 45
36 38
33 36
33 34 33
47 47 48 46 45
43 41
0
10
20
30
40
50
60
70
80
90
100
2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Very worried/ Fairly worried
Crime Anti-social behaviour Drug users People being drunk and rowdy
Source: Q6 How worried are you about each of the following in Merton?
Base: All adults (Merton 2013: 1032)
101
©TNS 2013
N=206 N=145 N=179 N=193 N=159 N=150
Worry about crime
56 52
63
76 72
70
48 51
53
65 63
66
54 55 52
70
64 66
54
45 48
58 56
64
50
44
56
62
55 54
44
59
52
62
53 56
46 48
50
57 54
57
47 43 42
52
57 61
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% saying Very worried/ Fairly worried
2006
2007
2008
2009
2010
2011
2012
2013
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
Source: Q6 How worried are you about each of the following in Merton? …Crime
Base: All adults (Merton 2013: 1032)
2013
Average
50%
*Sig vs average
102
*
©TNS 2013
Worry about anti-social behaviour
54 54
69
75 73
67
51
63
53
67 65
71
53 57 56
67
62 62 58
48 49
59 59 59
44 41
48
56 58
45
39
58
48
65
54 53
32
44 42
57
50
55
38
45
38
44
53 50
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% saying Very worried/ Fairly worried
2006
2007
2008
2009
2010
2011
2012
2013
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
Source: Q6 How worried are you about each of the following in Merton? …Anti-social behaviour
Base: All adults (Merton 2013: 1032)
2013
Average
44%
N=206 N=145 N=179 N=193 N=159 N=150
103
*Sig vs average
*
©TNS 2013
Worry about drug users
31
39 41
58
53 52
25
30 29
45 42
47
29 28
35
49
43 46
29
21
26
44
34
44
31 31 34
42 46
35
17
34 36
44
38 35
26 29 28
45 41 41
23
32 29
39 38 42
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% saying Very worried/ Fairly worried
2006
2007
2008
2009
2010
2011
2012
2013
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
Source: Q6 How worried are you about each of the following in Merton? …Drug users
All adults (Merton 2013: 1032)
2013
Average
33%
N=206 N=145 N=179 N=193 N=159 N=150
104
*
*
*Sig vs average
©TNS 2013
Worry about people being drunk and rowdy
43
51
39
50 50 49 45
52
41
46 50 51 52
50
40 44
47
56
49 51
45 43
53
38 36
53
39
53 51
43
33
50
40
46 45 48
36
42
33
41
48 50
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% saying Very worried/ Fairly worried
2007
2008
2009
2010
2011
2012
2013
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
2013
Average
41%
Source: Q6 How worried are you about each of the following in Merton? …People being drunk and rowdy
All adults (Merton 2013: 1032)
N=206 N=145 N=179 N=193 N=159 N=150
105
*
*Sig vs average
©TNS 2013
How informed residents feel about measures to tackle anti-social behaviour
30
37 33
42 37 36
29
35
0
10
20
30
40
50
60
70
80
90
100
2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Very informed/ Fairly informed
Source: Q7 How well informed do you feel about what is being done to tackle anti-social behaviour in your area?
Base: All adults (Merton 2013: 1032)
Respondents feel better informed this year, after a fall in 2012
106
©TNS 2013
32 29 29 28
31 27
36
31
47
28
40 36
28
34 30
34
39 37 37
47
40 43
37
47
33
49
41
33
40
31
26
38 42
32
44
37
29 30 29 30 28
31 32 35
31
43
30
36
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
% saying Very informed/ fairly informed
2006
2007
2008
2009
2010
2011
2012
2013
1: Village/ Hillside/ Raynes Park/ Wimbledon
Park
2: Dundonald/ Trinity/ Abbey
3: Cannon Hill/ Merton Park/ West Barnes/
Lower Morden
4: Lavender Fields/ Pollards Hill/ Figges Marsh
5: Ravensbury/ St Helier/ Cricket Green
6: Colliers Wood/ Graveney/ Longthornton
2013
Average
35%
How informed residents feel measures to tackle anti-social behaviour
Source: Q7 How well informed do you feel about what is being done to tackle anti-social behaviour in your area?
Base: All adults (Merton 2013: 1032)
N=206 N=145 N=179 N=193 N=159 N=150
107
*Sig vs average
*
©TNS 2013
Merton Extra Questions: Tackling racism, social cohesion and respect
Merton Residents Survey 2012/13
©TNS 2013
• The majority of respondents (63%) continue to agree that the council treats them in a fair and non discriminatory way.
• 14% of respondents feel that the council does not tackle racism, with around half (47%) not sure – however, as was the case in 2012, disagreement is higher among Black and Asian respondents (16% and 21% respectively). Disagreement amongst Black respondents has fallen 7% however.
• 90% of respondents feel that people from different backgrounds get on well together, with just 7% disagreeing with this statement. Disagreement is lower among Black respondents, with 3% disagreeing.
• There is high agreement that people in the local area treat each other with respect and consideration (91%), and agreement is significantly higher among higher social grade respondents (AB=96%)
Summary – Tackling Racism, Social Cohesion and Respect
109
©TNS 2013
Whether people feel council treats them in a fair and non-discriminatory way
12 10 9 11 11 9
2 1 1 1 1 1
6 7 7 5 6 6
23 27 23 23 22
19
52 49 56 54 52 54
6 5 3 6 8 9
2008 2009 2010 2011 2012 2013
%
Strongly agree
Agree
Neither
Disagree
Strongly disagree
Don't know
Source: Q8 Do you agree that Merton Council treats people in a fair and non-discriminatory way?
Base: All adults (Merton 2013: 1032)
NET
agree 57% 54% 60% 59% 60% 63%
110
©TNS 2013
Whether people think that the council tackles racism
27
35 32
42
35
40 38 39 38
42 39
36 39
0
10
20
30
40
50
60
70
80
90
100
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% saying Yes
Source: Q10 In your opinion do you think that Merton Council tackles racism or not?
Base: All adults (Merton 2013: 1032)
111
©TNS 2013
Whether people think that the council tackles racism
47 50
44 39
14 11
16 21
39 38 40 40
Overall White Black Asian
% Yes
No
Don't know
Source: Q10 In your opinion do you think that Merton Council tackles racism or not?
Base: All adults (Merton 2013: 1032); White (647) Asian (224) Black (122)
112
©TNS 2013
10 7 9 7 8 4 4 4 3
2 1
3 1 2
2 2 1 1
6 8
7 8 8
4 6 7 5
70 66 60 67 66
74 65 69 65
11 18 20 18 16 16
22 18 25
2005 2006 2007 2008 2009 2010 2011 2012 2013
Definitely agree
Tend to agree
Tend to disagree
Definitely disagree
Don't know / toofew people/ allsame background
Agreement that people from different backgrounds get on well together
Source: PS18a To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?
Base: All adults (Merton 2013: 1032)
113
©TNS 2013
Agreement that people from different backgrounds get on well together
81 85
81 85
82
90 87 87
90
0
10
20
30
40
50
60
70
80
90
100
2005 2006 2007 2008 2009 2010 2011 2012 2013
%
% who agree
Source: PS18a To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?
Base: All adults (Merton 2013: 1032)
114
©TNS 2013
Agreement that people from different backgrounds get on well together
3 3 3 4
7 7 3
9
90 90 93
85
Overall White Black Asian
%
Agree
Disagree
DK / too fewpeople/ allsamebackground
Source: PS18a To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?
Base: All adults (Merton 2013: 1032) White (647) Asian (224) Black (122)
115
©TNS 2013
Agreement that people in local area treat each other with respect and consideration
2 2 2 3 2 2 2 1 1 1 1 1
7 7 5 6 5 6
67 65
78 66 71
65
22 25
13
23 21 26
2006 2007 2010 2011 2012 2013
%
Definately agree
Tend to agree
Tend todisagree
Definitelydisagree
Don't know
Source: PS18b To what extent do you agree or disagree that people in your local area treat each other with respect and consideration?
Base: All adults (Merton 2013: 1032)
NET
agree 89% 90% 91% 90% 92% 91%
116
©TNS 2013
96 92
89 88
AB C1 C2 DE
% who agree
2013
Average
91%
Agreement that people in local area treat each other with respect and consideration
Source: PS18b To what extent do you agree or disagree that people in your local area treat each other with respect and consideration?
Base: All adults (1032) Social grade AB (233) C1 (322) C2 (194) DE (283)
*
By social grade
117
*Sig vs average
©TNS 2013
Young Persons Survey
Merton Residents Survey 2012/13
©TNS 2013
• Young people’s concerns are similar to those of adults, with crime the biggest concern. Bullying also
remains a key concern but the level of concern on standard of education and bad behaviour has fallen
significantly this year.
• The level of concern about pollution is significantly higher than the London average. The same is true
of concerns over litter and health services.
• Merton council continues to be viewed fairly positively by young residents, with 74% feeling they get
the services they need (up 2% points from 2012). 85% of young people surveyed also agree that
Merton is a good place to live, whilst significantly more young residents in Merton feel that the council
listens to their concerns when compared to the London-wide average.
• There are no significant differences in ratings scores for any services in 2013 versus 2012, but it is
interesting to note that scores for 10 of the services surveyed fell slightly.
• Political involvement amongst young people appears to have increased, with significantly more young
residents saying they have been a member of a school council and taken part in campaigning than in
2012.
• As with adults, feeling safe in the local area is a key factor that contributes to young peoples’ feelings
of health and wellbeing, over half of young residents feeling this is an area where improvement is
required.
• Young people are more likely to want to be involved in sports activities, places to meet friends/others
and parks & playgrounds than in 2012, with these local facilities being well regarded.
Summary – Young People’s Survey
119
©TNS 2013
46%
29%
29%
25%
22%
20%
19%
18%
17%
13%
13%
13%
12%
11%
45%
31%
26%
38%
18%
18%
15%
18%
13%
14%
10%
10%
8%
21%
Crime
Bullying
Litter\dirt in the streets
Bad behaviour
Drug use and pushers
Lack of jobs
Pollution of the environment
Not enough being done for young people
Poor public transport
Traffic congestion
Health
Poverty
Lack of recreational facilities
Standard of education
% mentioning
2013
2012
Source: QY1 Which three of these are you personally most concerned about?
Base: All young persons aged 11-17yrs (2013: 265; 2012: 248)
Young people’s personal concerns Concern about bad behaviour has decreased this year
Change from
2012/13 (% pts)
*Sig
0
-3
+3
-14*
+4
+2
+3
0
+4
-1
+2
+2
+4
-11*
120
©TNS 2013
46%
29%
29%
25%
22%
20%
19%
18%
17%
13%
13%
13%
12%
11%
47%
29%
18%
26%
26%
22%
11%
19%
14%
9%
3%
11%
8%
15%
Crime
Bullying
Litter\dirt in the streets
Bad behaviour
Drug use and pushers
Lack of jobs
Pollution of the environment
Not enough being done for young people
Poor public transport
Traffic congestion
Health
Poverty
Lack of recreational facilities
Standard of education
% mentioning
Merton
London
Source: QY1 Which three of these are you personally most concerned about?
Base: All young persons aged 11-17yrs (Merton:265; London: 258)
Young people’s personal concerns
Compared with London
*Sig
-1
0
+11*
-1
-4
-1
+8*
0
+3
+4
+10*
+2
+4
-5
Difference to
London (% pts)
121
©TNS 2013
74%
73%
56%
44%
40%
72%
75%
59%
49%
40%
Provides services whichyoung people need
Does enough to protect youngpeople
Listens to concerns of youngpeople
Keeps young people informedabout what they are doing
Involves young people whenmaking decisions
% saying a great deal/ some extent
2013
2012
Source: QY3 To what extent do you think these statements apply to your borough?
Base: All young persons aged 11-17yrs who know a lot or a little about the Council (2013: 176, 2012: 172)
Young people’s image of the council Change from
2012/13 (% pts)
+2
-2
-4
-5
0
122
No significant differences from 2012/13
©TNS 2013
74%
73%
56%
44%
40%
67%
65%
43%
47%
36%
Provides services whichyoung people need
Does enough to protect youngpeople
Listens to concerns of youngpeople
Keeps young people informedabout what they are doing
Involves young people whenmaking decisions
% saying a great deal/ some extent
Merton
London
Source: QY3 To what extent do you think these statements apply to your borough?
Base: All young persons aged 11-17yrs who know a lot or a little about the Council (Merton:176 ; London: 177)
Young people’s image of the council Compared with London
*Sig
+7
+8
+13*
-3
+4
Difference to
London (% pts)
123
©TNS 2013
3%
5%
6%
9%
9%
9%
9%
12%
8%
6%
20%
14%
15%
23%
5%
74%
74%
71%
70%
69%
69%
64%
63%
62%
52%
51%
51%
46%
44%
35%
Primary schools
Libraries
Local health services
Parks, playgrounds, open spaces
Public transport
Secondary schools
Recycling facilities
Leisure and sports facilities
The police
Sixth form/ Further Education colleges
Street cleaning
Repair of roads, pavements and cycle lanes
Arts and culture
Activities for young people
Social services for children and families
%
NET Poor
NET Good
Young people’s perceived service delivery
Source: QY4 I would like to ask you about local services in this area. What is your opinion of …?
Base: All young persons aged 11-17yrs (Merton:265, London: 258)
Change from
2012/13 (% pts) 0
+2
-4
-6
-2
+1
-3
-8
-3
-3
-8
0
0
-8
-5
124
No significant differences from 2012/13 or to London
Diff to
London(% pts) +2
+1
+2
0
+5
-2
+7
-2
N/A
+5
+8
+3
-3
+2
+5
©TNS 2013
Young people and political involvement
37%
21%
12%
6%
1%
34%
69%
41%
57%
88%
27%
8%
43%
32%
8%
2%
2%
4%
5%
4%
Being a member of aschool council
Doing voluntary work likehelping a local charity or
sponsored event
Campaigning - like going toa march, protest or signing
a petition
Writing to your localcouncillor about a local
issue
Voting in an election
%
I am doing/ have done this already I might do this in the future I don't think I would ever do this Don't know
Source: QY5 Which of the following activities have you ever done, would consider doing in the future or would not consider doing?
Base: All young persons aged 11-17yrs (Merton: 265, London: 258)
Change from
2012/13 (% pts)
*Sig
+10*
+1
+7*
+3
-1%
125
Difference to
London (% pts)
+5
-13*
+2
+1
-5*
©TNS 2013
43%
36%
26%
20%
14%
9%
4%
4%
Libraries and parks
Sports / gym
After-school club
Drama / Dance / Music
Youth club
Scout / adventure / cadet grps
Breakfast club
Other
Out of school activities attended
Source: QY6 Do you attend any of the following out of school activities?
Base: All young persons aged 11-17yrs (2013: 265; 2012: 248)
Change from
2012/13 (% pts)
+2
-2
+1
+6*
+1
+3
+1
-1
*Sig
126
©TNS 2013
43
53
44 41
46
41 43
40 40
34
41 43
28
43
38 36
19 20 18
22
18 19 19
14
20
15 12
17
13 14
18 15
13 14
17 17
25 23 23
18
24 24 26
0
10
20
30
40
50
60
70
80
2005 2006 2007 2008 2009 2010 2011 2012 2013
Libraries and parks
Sports / gym
Drama / Dance / Music
Youth club
After-school club
Out of school activities attended
Source: QY6 Do you attend any of the following out of school activities?
Base: All young persons aged 11-17yrs (2013: 265)
127
©TNS 2013
50
31
20
29
26
6 8
6
49
34
26 28
23
8 6
4
50
31
28 26
18
8 9
2
44
34
24
31
21
9 11
4
35
32
28 27
21
12
7
2
38
30
26
23
18
7 7
4
40
33
18
27
23
11
6 7
43
37
23 25
20
10
5
1
Sports activities Place to meetfriends / others
Parks andplaygrounds
Music / art /drama
Place for playand hobbies
Place to dohomework
Place adultsorganiseactivities
Place adultslisten to probs
2006
2007
2008
2009
2010
2011
2012
2013
Activities young people would like to be involved in
Source: QY7 Which of the following activities would you like to attend out of school hours?
Base: All young persons aged 11-17yrs (Merton 2013: 265)
128
©TNS 2013
43
37
25
23
20
10
5
1
Sports activities
Place to meet friends / others
Music / art / drama
Parks and playgrounds
Place for play and hobbies
Place to do homework
Place adults organise activities
Place adults listen to probs
Source: QY6 Do you attend any of the following out of school activities?
Base: All young persons aged 11-17yrs (2013: 265; 2012: 248)
Change from
2012/13 (% pts)
+2
+4
-2
+5
-3
-2
-1
-6*
Activities young people would like to be involved in
*Sig
129
©TNS 2013
44
50 49 50
44
35 38
40 43 44
31 34
31 34
32 30
33
37
13
20
26 28
24
28 26
18
23
35
29 28 26
31
27
23
27 25
23 26
23
18 21 21
18
23 20
0
10
20
30
40
50
60
70
80
2005 2006 2007 2008 2009 2010 2011 2012 2013
Sports activities
Place to meet friends / others
Parks and playgrounds
Music / art / drama
Place for play and hobbies
Source: QY6 Do you attend any of the following out of school activities?
Base: All young persons aged 11-17yrs (Merton 2013: 265)
Activities young people would like to be involved in
130
©TNS 2013
Agreement that Merton is a good place for young people to live
2 2 2 1 3 2 1 3 1 2 1 1
2
15 14 13 13 11
9 10
67 68 66
73 69
71 66
14 14 18
11 16 19 19
2007 2008 2009 2010 2011 2012 2013
%
A great deal
To some extent
Not very much
Not at all
DK
Source: QY8 To what extent do you agree that Merton is a good place for young people to live?
Base: All young persons aged 11-17yrs (Merton 2013: 265)
NET
agree 81% 81% 84% 85% 84% 90% 85%
131
©TNS 2013
19%
19%
18%
15%
14%
12%
12%
11%
9%
8%
8%
1%
21%
15%
19%
20%
17%
21%
13%
7%
15%
6%
4%
0%
Leaflets delivered to your door
Posters (i.e. at bus shelters)
Merton Website: www.merton.gov.uk
Local newspaper (i.e. The Post, South…
Leaflets and notice boards in Council buildings
My Merton - the Council newsletter
Text messages
Friends, neighbours and relations
Community websites
Local radio
Council offices
% mentioning
2013
2012
Source: QY9 How would you prefer to get most of your information about Merton Council?
Base: All young persons aged 11-17yrs (2013: 265; 2012: 248)
Preferred method of getting more information about Merton Council Change from
2012/13 (% pts)
*Sig
-2
+3
-1
-5
-3
-9*
0
+3
-5
+2
+4
0
132
©TNS 2013
Importance of council looks after environment
1 2 2 2 4 2 3 1 2 1 1 2 4
3 5
10 4 7 8
14 12
10
37
41 42
52
43 46 46
48 51 48
35 35 37 36
2007 2008 2009 2010 2011 2012 2013
%
Very important
Fairly important
Neither
Not very important
Not at all important
DK
Source: QY10 How important is it to you that the Council looks after the environment through policies such as recycling and energy saving?
Base: All young persons aged 11-17yrs (Merton 2013: 265)
NET
agree 86% 92% 90% 88% 78% 83% 82%
133
©TNS 2013
Awareness of new Council responsibility…
2
93
5
Awareness of Responsibility
%
Yes No DK
Source: QY12c From April 2013, Merton Council has a new responsibility for
improving the health of local residents. Were you aware of this new responsibility?
Base: All young persons aged 11-17yrs (Merton 2013: 265)
134
©TNS 2013
Views on the number of…
10 10 6 8
56 62
74 65
34 28
20 27
Fast-Food Outlets Betting Outlets Payday LoansOutlets
Alcohol Outlets
%
Too many(NET)
An adequateamount
Too Few(NET)
Source: QY12d What are your views on the number of the following in your area?
Base: All young persons aged 11-17yrs (Merton 2013: 265)
135
©TNS 2013
Features needing improving in Merton
74%
55%
31%
26%
21%
20%
15%
13%
8%
55%
39%
19%
16%
25%
31%
17%
20%
9%
Feeling safe in your local area
Satisfaction with your school/job
Satisfaction with your health and mental health
Satisfaction with family relationships and your sociallife
Satisfaction with access to green spaces in yourlocal area
A sense of belonging in your local community
Satisfaction with your housing
Satisfaction wih your qualifications and/or level oftraining
Satisfaction with your household income andgetting by financially
%
Most important
Could be improved
Merton 2013/14
Source: QY12a Which three of the following factors do you think are the most important to your own sense of health and wellbeing?
QY12b. And which three of the following factors do you think could be most improved to increase your own sense of health and wellbeing?
Base: All young persons aged 11-17yrs (Merton 2013: 265)
136