London 3 November

2014

CUSTOMER CONTACT

CENTRE

Luigi Basilio

Safilo Group

Basilio Luigi

Head of Customer Contact

Centre

Safilo Group

Fashion & Lifestyle Industry

SAFILO CUSTOMER CONTACT CENTRE

More than 10 years of

experience

7 different languages

110 workstations

1.3 mln phone calls per year

150 thousand email per year

SAFILO CUSTOMER CONTACT CENTRE

ORDERS COLLECTION

ORDER EXECUTION

BACK LOG MANAGEMENT

PROMOTIONS

ALTERNATIVE MODEL

CROSS-SELLING

CUSTOMER SATISFACTION

SAFILO CUSTOMER CONTACT CENTRE

Type of enquiries:

• be customer-oriented

• communicate well and listen to understand

• keep your promises

• solve problems with competency

• create teamwork for better results

• lead and adapt to change

SAFILO CUSTOMER CONTACT CENTRE

SAFILO CUSTOMER CONTACT CENTRE