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POLICY ADMIN - Nov 2011

Contents

Department reports

Activities of this month

Plan for next month

Policy Admin

Department reports

Incomplete ratio - Non UWTarget

4.5%

Year 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th

2011 4.3% 4.6% 4.7% 8.8% 4.0% 2.2% 4.3% 3.2% 2.6% 4.8%

2010 6.2% 6.0% 5.3% 2.8% 1.3% 2.1% 4.2% 6.5% 5.6% 4.1%

Confirmation slip (CFS) returnTarget

96.5%

Working month

1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th

2011 77.6% 96.2% 97.8% 96.3% 97.7% 96.9% 97.7% 96.2% 95.5% 95.4%

2010 95.0% 87.0% 98.1% 95.4% 94.6% 97.0% 96.2% 95.1% 93.3% 92.0%

Not-taken ratioTarget

3.5%

Region 7th 8th 9th 10th

Ho Chi Minh 2% 2.9% 3.4% 5.6%Dong Nai 6.1% 4.8% 4.3% 5.7%Ha Noi 3% 4.7% 3% 5.3%Da Nang 6.9% 1.4% 0.7% 10%Can Tho 6.4% 5.1% 8% 12.7%Hai Phong 4.3% 3.3% 3% 4.1%Grand total 4% 4.3% 3.6% 6.3%

1. Agent resigned

2. Financial difficulties

TIA checkingTarget

96.5%

Region 11th

12th 2011+/-Checkable

caseUncheck

caseRatio

Ho Chi Minh 96.0% 371 23 93.8% -2.2%Ha Noi 76.6% 637 34 94.7% 18.1%Da Nang 97.1% 145 2 98.6% 1.5%Can Tho 94.9% 384 12 96.9% 2.0%Dong Nai 94.7% 814 60 92.6% -2.1%Hai Phong 95.5% 171 12 93.0% -2.5%

Company 89.5% 2522 143 94.3% 4.8%

Collection efficiencyTarget

65%

Region JulAug

% +/-Receivable ActualCase Pre (M) Case Pre (M)

HCM 73.6% 741 2,311,144 551 1,623,743 72.2% -1.4%Ha Noi 51.1% 993 4,040,495 564 1,697,793 49.4% -1.7%Da Nang 68.3% 232 855,160 148 475,990 59.7% -8.6%Can Tho 50.6% 264 763,739 143 294,688 46.4% -4.2%Dong Nai 40.3% 130 463,452 55 183,532 41.0% 0.7%Hai Phong 42.5% 29 39,802 16 24,697 58.6% 16.1%Company 59.3% 2446 8,619,877 1524 4,428,959 56.8% -2.5%

Policy Admin

Activities in Nov. 11

Premium Collection progress via VNPT

Div

Period ( from 01/11/11 to 23/11/11)

This month cases VN Post

Receivable Actual CaseApplied

% receivable

%actual

Ho Chi Minh 1,263 476 16 1.3% 3.4%

Ha Noi 1,789 371 17 1.0% 4.6%

Da Nang 289 70 1 0.3% 1.4%

Can Tho 573 130 1 0.2% 0.8%

Dong Nai 348 72 6 1.7% 8.3%

Hai Phong 221 24 5 2.3% 20.8%

Head Office 4,483 1,143 46 1.0% 4.0%

Purpose: increase premium collection rate

Time: 2 months - from 01/11/11 to 31/12/11

Method: deliver poster to client

Client gets: BIG

PRIZES

1. Policy owner paid renewal premium via VNPT

2. More times you paid, more opportunities you get

Conditi

on

Prize Gift Qty (pax)

1st LG TV 32” 01

2nd Microwave oven 03

3rd Juicer 03

4th Pressure - cooker 05

5th Electric iron 10

11

3

3 5

10

Orphan Policy Assignment Regulations

Service agentGet 50% commission

Collector Agent collector

Get 50% commission

Orphan Policy

Premium collection dept and CRD are responsible

for this task

Prize Conditions Qty. Benefits

SapphirePolicy in-forced ≥ 1 year

Premium accumulate > 35 mil 86 Voucher 200k

RubyPolicy in-forced ≥ 2 years

Premium accumulate > 35 mil 19 Voucher 500k

DiamondPolicy in-forced ≥ 3 years

Premium accumulate > 35 mil 11

1. Voucher 500k

2. Free checking ME

Total 116

Items Current rules Special campaign

Favorablecondition

Policy suspended Suspension & lapsed cases

Waiveinterest

1. Suspended ≤ 6 months:

no interest of overdue premium

2. Suspended ≥ 6 months:

interest of overdue premium

3. Interest of APL and loan

1. No interest of overdue premium for all cases

2. Interest of APL and loan

No MESuspended ≥ 6 months:

must ME

Suspended < 12 months:

no need

Enhance Customer Service Spirit

GreetingCard

Delivery

Add value to clients

Happy Lunar New Year Coming

AnnualStatement via VNPT

Q4 Plan

Create objectives and set up target in 20122

Analysis orphan policy assignment3

Implement VIP customer plan4

1 Follow up annual statement plan5

Review plans and target in 201111