logan pillay
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Contact Information
35A Fourth Avenue, Ashley,Pinetown, 3610
(082) 467 2560
Personalo Date of Birth : 30 June 1971o Marital Status : Marriedo Children : Twoo Health : Excellent
Achievementso Matriculated : 1988o IR Management : 2002o How Business Works : 2003o Into To Management : 2003o Middle Management : 2005o IR Management : 2008o Strategic Planning &
Operations Management : 2008o Time Keeper Course : 2009o SAPICS Conference : 2011o Diploma in Supply Chain : 2013o ITIL Foundation Course : 2014
Best Operating RDC 2012 in KZN
Logan PillaySenior Support Analyst
SummaryI adapt to any situation. I thrive in a fluctuating environment and I transform unexpected obstacles into stepping stones for achievements, Leads people. I can unite people around a vision and motivate a team to excellence. I expect no more from the others than what I expect from myself.
Work ExperienceSenior Support Analyst 2014 – PresentMass DiscountersKey Performance
Fix application and system problems, or any incident that is disrupting the application service that business users depend on. The job calls for both technical capability and business understanding. Crucially, applications are production, or live, issues and need immediate attention: an unflappable temperament is a must.Key Indicators
o Coordinate activities with other Support Teamo Ensuring accurate and timely support issue trackingo Manage incident resolution process and ticket flowso Act as an agent to escalate issues within IT departmento Manage IT request process, request follow up, and feedback collection and reportingo Provide technical support of all desktops, applications/systems, and networko Provide status and reporting on support issueso Responsible for administering user accounts, including Moving, Adding, Changing and
Deleting of access.o Ability to work irregular hours and assume on-call responsibilities as neededo Maintain consistency and standardization of the environment.o Adhere to IT security policy, procedures, and guidelines.o Alert appropriate personnel when critical IT systems malfunction.o Stay current on emerging technologies and trends to aid in the integration, development,
testing and support of systems.
RDC Manager 2006 – 2014Mass Discounters Key Performance Responsible for the full Inbound and Outbound Logistics for large FMCG Distribution center with a distribution network spanning over 199 retail stores nationally.
Key Indicators
o Responsible for management and allocation of all resources critical for agreed targets
o Align warehouse setup and capacity to accommodate national demand
o Manage, drive and implement all relevant changes in line with continuous improvement targets
o Manage key relationships with third party service providers (outsourced functions)
o Hold periodic meetings with national stores representatives to discuss related issues
o Conduct periodic Service Level Agreement reviews with 3rd party service providers
o Manage all Logistical activities to ensure full compliance to procedures and policy
o Ensure all activities are aligned to meet inventory and an OTIF targets
o Management of costs and budget within the agreed parameters
o Manage working capital within agreed parameters
Best Operating RDC 2009 in Gauteng
Awarded Middle Management Certificate from CEO
Africa Inland Warehouse in Boksburg
First Aider
Back in the Day
Distribution Manager 2004 – 2006Mass DiscountersKey Performance
Responsible for the Inbound and Outbound Logistics function pertinent to a large FMCG Export distribution network.
Key Indicators
o Daily meetings with the Warehouse Manager to review performance against targets
o Align warehouse setup and capacity to meet daily needs
o Manage , drive and implement all relevant changes in line with continuous improvement targets
o Hold meetings with all relevant role-players to identify challenges and align resources to overcome such challenges
o Manage all Logistical activities to ensure full compliance to procedures and policy
o Development and training of people resources
o Control shrinkage and manage product obsolescence
Loss Control Manager 1999 – 2003Mass DiscountersKey Performance
Responsible for all activities and practices critical or compliance to existing procedures and policy and hence overall quality objectives.
Key Indicators
o Responsible for the control of shrinkage
o Responsible for safety of all customers and staff
o Conduct periodic audits to ensure compliance and closure of all non-conformances
o Ensure company processes and practices are aligned to sustain OHASA accreditation
o Conduct periodic safety drills; engage outside specialists to perform training where applicable
o Assembling of fire teams and managing training, drills and assessments
Service Centre Supervisor 1997 – 1999Mass DiscountersKey Performance
Manage the processing of all goods returned for repair and ensure goods are returned within the agreed dates
Key Indicators
o Ensure the proper administration for goods being returned for repair
o Ensure customers are kept updated on status of their repairs
o Manage the credit process associated with all repairs where applicable
o Advise Store Managers where damaged goods have auction potential
o Train and motivate staff to handle customer queries
Group Leader 1990 – 1997BTR DunlopKey Performance
All goods manufactured in line with agreed specifications, maintaining safety standards and managing any deviations
Key Indicators
o Health and safety meeting daily due to the moving machinery.
o Check all equipment and test all emergency breaks before assigning team to task.
o Ensure all productivity scorecards are in place
EducationMatriculated
Esther Payne Smith Secondary School 1988
Diploma in Logistics & Supply Chain ManagementCorrespondence 2013
