Local Patient Participation Report

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

March 2014

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‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

Meeting with the Patient Reference GroupOn the 11th November 2013, the practice met with the Patient Reference Group, 10 of the group were able to attend.

Our Strategic Objectives were shared with the group

• Maintain our reputation for excellent clinical care

• Provide increased levels of care/services for our patients

• Continued commitment to training

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‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

Practice update

• New Practice Manager – Miss Netty O’conor joined the practice in November.

• New Computer System – The practice now uses EMIS Web• New Telephone system and number – Practice now using an 01276

number• Evening Event – Diabetes – Very well attended, positive feedback received• Registrar Qualified as a GP – Dr Jones passed her exams and is now a GP• More Medical Student places – Offering more places• More Research – Weight loss trial started in September• New Doppler service – The practice now offer this service in-house• Plans to introduce Health Screening – New NHS Health Checks to be

offered• Dementia case identification – Assessments offered in - house

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‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

Conducting the Practice Survey

The survey questions were designed to reflect the feedback received from the Patient Reference Group

The survey was open from December 2013 to March 2014. 114 patients completed the survey. (35 more responses than previous year)

Patients were made aware of the survey on the electronic display in the surgery, notices attached to prescriptions, via the practice web site and members of staff encouraged patients to participate.

For patients unable to access the internet, paper versions were available at reception, and help was offered to those who needed it to fill out the forms.

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‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

PARK ROAD SURGERY

PRACTICE SURVEY RESULTS 2014

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‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

Q1 The Surgery would like to make it easier for patients to book appointments. Would you welcome being able to book appointments on-line?

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91%

9%

Yes

No

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

Q2 The Surgery would like to improve the on-line prescription service. Would you like to see previously ordered prescription items when requesting?

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87%

13%

Yes

No

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

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Q3 Following our successful Patient Educational Diabetes Event in 2013,the Surgery would like to run another Patient Educational Event, Our Patient Group suggested Dementia as a topic, do you agree?

86%

2%12%

Y es

No

W ould like adiff erent topic

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

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Q4 Do you have confidence in the Doctor you saw today?

65%13%

17%

5%

Y es defi nite ly

Y es to someextentNo not at a ll

N / A

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

Q5 Do you have confidence in the Nurse you saw today?

10

70%

8%

0%

22%

Y es defi nite ly

Y es to some extent

No not at a ll

N / A

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

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Q6 In general, how satisfied are you with the care you receive at the Surgery?

64%

28%

6%

2%

0%

Very satisfied

Q uite satisfied

Neither satisfied ordissatisfied

Q uite dissatisfied

Very dissatisfied

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

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Q7 In general, how satisfied are you with the reception staff?

61%

27%

9% 2% 1%

Very satisfied

Q uite satisfied

Neither satisfied ordissatisfiedQ uite dissatisfied

Very dissatisfied

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

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Q8 Are you male or female?

29%

71%

MaleFem ale

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

Q9 How old are you?

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0%

1%

4%

16%

18%

15%

27%

16%3% under 18

18-24

25-34

35-44

45-54

55-64

65-74

75-84

85 and over

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

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Q10 To which ethnic group do you belong?

89%

1% 4%

1%

2%

1%

1%

1%

W hite B ritish

W hite Irish

Other white background

Mixed background

A sian or A sian B ritish

A sian or A sian B ritish Ind ian

A sian or A sian B ritish P akistani

B lack or B lack B ritish C aribbean

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

Action Plan

1. Publish the results of the survey – Practice Manager – 24.3.14

2. Move to new appointment system that enables advanced on–line services including:• Booking of appointments • Repeat prescription requests Practice Manager – Action by 31.3.14

• Update the practice website to ensure new services are ‘user friendly’ – Practice Manager – Action May 2014

• Congratulate staff on an overall positive survey – Practice Manager – Action March 14

• Work with clinical and non clinical staff on areas that may need improvement – Practice Team – on-going 16

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’

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Thank you for working with us at Park Road Surgery