lkce16 - cognitive biases: worst practices by arne roock
TRANSCRIPT
Cogni&veBiases:WorstPrac&ces
ArneRoock@arneroock
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Credit:NASA[Publicdomain],viaWikimediaCommons
Credit:U.S.AirForcephoto[Publicdomain],viaWikimediaCommons
Humansareincrediblybadinmakingra&onaldecisions!
„Acogni&vebiasreferstoasystema&cpa8ernofdevia&onfromnormorra&onalityin
judgment,wherebyinferencesaboutotherpeopleandsitua&onsmaybedrawninan
illogicalfashion.“
Cogni&veBias
Andthat‘sgood!
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->Source
Decisionmakingiscri&calinknowledgework.
Nowwhat?
Somethingsyou‘reprobablydoingatworkyoushouldrethink.Andsomeideasonwhatyoucan
trytomi&gatecogni&vebias.
Page 1 of 10
Cognitive Bias: 10 Worst Practices!!!
Page1of10Tellpeople(oryourself):
„Don‘tbebiased!“„Makera&onaldesisions!“
„Ifyou‘rehuman,thenyou‘rebiased!“(D.Rock)
2/10
„Alwayshirepeople,whoarebe8erthanyou!“
StatusThreat->TheSCARFModelbyDavidRockStatusCertaintyAutonomyRelatednessFairness
Dunning-KrugerEffect„Ifyou‘reincompetent,youcan‘tknowyou‘reincompetent...[T]heskillsyouneedtoproducearightanswerareexactlytheskillsyouneedtorecognizewhatarightansweris.“
Competence ExpertNone0%
100%
Confi
dence
Dunning-KrugerEffect
3/10
Unstructuredjobinterviews
4/10
Tradi&onalyearlyperformancereviews
Credits:h8ps://www.flickr.com/photos/cote/369123906
5/10
DotVo&ng
DotVo&ng
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LonelyDissent
6/10
Makingapro-and-conlist
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7/10
Makingimportantdecisionsalone
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8/10
Star&ngwithoutanycriteriaforsuccessorfailure.
TripWire
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9/10
StandardGoogle-ingforfindinginforma&on
10/10
Socialmedia
References• h8ps://rework.withgoogle.com/guides/unbiasing-raise-awareness/steps/
watch-unconscious-bias-at-work/• h8ps://hbr.org/2015/10/how-a-video-game-helped-people-make-be8er-
decisions• h8ps://www.youtube.com/watch?v=cNWmnZJnNnE• h8ps://hbr.org/2015/05/outsmart-your-own-biases• h8p://improve.jimdo.com/2016/05/24/thoughts-on-groupthink/• h8p://lesswrong.com/lw/mb/lonely_dissent/• h8ps://www.youtube.com/watch?v=isiSOeMVJQk• h8ps://jasoncollins.org/2016/05/11/bad-behavioural-science-failures-
bias-and-fairy-tales/
Thanks!
Bonus
„So,rememberthatbehaviouralscien&stsareasbiasedasanyone.“(JasonCollins)
->BlogPost
Thanks!