live or die by it service level agreements
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http://ITServiceContractSecrets.com Does your firm offer IT service level agreements (SLAs)? Learn about 4 important components, what they should cover, how to monitor, and how to sell IT service level agreements. Copyright (C) SP Home Run Inc.TRANSCRIPT
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Live or Die by IT Service Level Agreements
Courtesy of theSmall Business Computer Consulting Bloghttp://blog.sphomerun.com
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Your SLA has four important components
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1. The definition of the service
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2. The measurement
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3. The standard and the period
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4. The penaltySponsored by ITServiceContractSecrets.com
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IT service level agreements should address every service
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Once you have IT SLAs in place, someone must monitor them personally
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Setup an SLA dashboard for each of your clients
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What’s in your firm’s IT service level agreements?
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How do you keep track of all of the data?
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Please let us know in the Comments area below
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