Little things can make a big difference

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Post on 27-Oct-2014

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Would you like to maximize your service desks efficiency? Using the telephone integration feature, you can identify callers automatically and view their personal contact details. This is useful for the support of both internal and external customers. TOPdesks Support department also uses the CTI module for this purpose. The only disadvantage of the CTI module is that once you start using it, you wont ever want to stop, says Roland de Schepper, TOPdesk Support specialist.

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