lists for leaders: list 2 - service quality promises

Six Service Quality Promises … for Business Operations

One Stop LeaderShop®

The Complete Manager Training Program

Lists for Leaders: List 2

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Lists for Leaders Series on SlideShare

Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership

One Stop LeaderShop® - The Complete Manager Training Program

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Statement of Purpose

Service Quality


Create a service model where the needs of the customers come first. Establish inviolable standards for customer-

facing behavior. Make sure that service opportunities are identified and quickly addressed.

Contents

1. Customer relationship 2. Teamwork 3. Resources 4. Integrity 5. Diversity 6. Message

The 6 Service Quality Promises … in Business Operations


1. Customer Relationships As a company, we will consistently and creatively … Make our customers feel welcome and prove through our actions that we can help them succeed.

One Stop LeaderShop® - The Complete Manager Training Program Visit us at www.onestopleadershop.com

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2. Teamwork As a company, we will consistently and creatively … Collaborate on providing a superior customer experience with the singular goal of meeting the customer’s needs.



3. Resources As a company, we will consistently and creatively … Select and maintain reliable technology and a superior workforce. Remain informed and innovative.



4. Integrity As a company, we will consistently and creatively … Do the right things.



5. Diversity As a company, we will consistently and creatively … Embrace a global perspective in our workforce development. Serve the world with the world.



6. Message As a company, we will consistently and creatively … Face our customers with energy and enthusiasm. “We enjoy our business and we are honored to do business with you!”



Focus less … … on what your customers expect.



Focus more … … on what your customers deserve.



Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership

More Lists for Leaders on SlideShare

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http://www.slideshare.net/LeaderShop/intro-i-leadership-principles

http://www.slideshare.net/LeaderShop/lists-for-leaders-intro-ii

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-1-strategic-planning-in-five-steps

http://www.slideshare.net/LeaderShop/lisis-for-leaders-list-2-service-quality-promises

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http://www.slideshare.net/LeaderShop/lists-for-leaders-list-5-performance-management-style-points

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-6-gathering-employee-feedback

http://www.slideshare.net/LeaderShop/list-7-motivations-for-managing-metrics

http://www.slideshare.net/LeaderShop/list-8-signs-of-continuous-improvement

http://www.slideshare.net/LeaderShop/lists-for-leaderslist-9-project-delivery-scorecard

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-10-rules-for-a-winning-budget-season

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-11-keys-to-equitable-cost-allocation

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-12-vendor-selection-checklist

http://www.slideshare.net/LeaderShop/lists-for-leaderslist-13-internal-control-wellness

http://www.slideshare.net/LeaderShop/lists-list-14-ab-cs-of-business-continuity

https://www.slideshare.net/LeaderShop/lists-for-leadersbonus-little-lessons-in-leadership



Workbook CD ROM

One Stop LeaderShop® is a comprehensive, convenient and affordable manager training course. We teach managers the 5 leadership principles and 14 business practices they need to drive performance, including Practice 2: Service Quality.

Our course is purposely written as an independent study program (classroom optional). For more information about Service Quality please follow these links:

Paperback Book E-Book


http://www.onestopleadershop.com/manager-training-program/one-stop-leadershop-workbook-cd-rom/

http://www.onestopleadershop.com/paperback-books/

http://www.onestopleadershop.com/e-books-manager-training-program/


Workbook CD ROM

One Stop LeaderShop® The Complete Manager Training Program

Complete 14-Volume E-Book links:


















One Stop LeaderShop® The Complete Manager Training Program

Complete 6-Volume Paperback Book links:

Workbook CD ROM









Also available on SlideShare How to Be a Great Employee

Lesson 1: Think Strategically Lesson 2: Follow a Set of Guiding Principles Lesson 3: Be a Responsible Corporate Steward Lesson 4: Care About Customers Lesson 5: Say It With Numbers Lesson 6: Manage Yourself Lesson 7: Redefine Professional Growth

Advice for career-minded beginners!


http://www.slideshare.net/LeaderShop/how-to-be-a-great-employee-lesson-1

http://www.slideshare.net/LeaderShop/how-to-be-a-great-employee-esson-2

http://www.slideshare.net/LeaderShop/be-a-great-employee-lesson-3

http://www.slideshare.net/LeaderShop/be-a-great-employee-lesson-4





Also available on SlideShare Leadership for the Time of Your Life

Recent Graduate Young Professional Manager of Managers C-Suite Executive

Need solutions? … help has arrived!


http://www.slideshare.net/LeaderShop/recent-graduates-time-of-your-life

http://www.slideshare.net/LeaderShop/young-professional-time-of-your-life

http://www.slideshare.net/LeaderShop/manager-of-managers-time-of-your-life

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Also available on SlideShare Perfect Pairings

Some business practices are simply meant to be together!


Strategic Planning & Equitable Cost

Allocation

Performance Management & Employee Satisfaction

Service Quality & Vendor Management


http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-equitable-cost-allocation-strategic-planning



http://www.slideshare.net/LeaderShop/perfect-pairings-performance-management-employee-satisfaction

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http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-service-quality-vendor-management


CEO’s, Managers, Job Seekers and Recent Graduates! Click to learn more about our affordable manager training program.

Author, Trainer, Operations Professional CEO, One Stop LeaderShop®

Thank you for visiting One Stop LeaderShop®

The Complete Manager Training Program

Mary E. Vogan



lists for leaders: list 2 - service quality promises

Business

stop leadershop

steps list

metrics list

cheap training ideas

service quality promises

successful hiring list

internal control wellness

equitable cost allocation