listening from a distance
DESCRIPTION
Fourteenth Off-Campus Library Services Conferencehttp://ocls.cmich.edu/conf2010/TRANSCRIPT
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Listening from a distance:A survey of University of Illinois distance learners and its implications for instruction
Merinda Kaye Hensley and Robin MillerUniversity of Illinois at Urbana-Champaign
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Agenda
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Access entitlement principleEvery student, faculty member, administrator, staff
member, or any other member of an institution of higher education, is entitled to the library services and resources of that institution, including direct communication with the appropriate library personnel, regardless of where enrolled or where located in affiliation with the institution. Academic libraries must, therefore, meet the information and research needs of all these constituents, wherever they may be.
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Change on the horizon
Image by Kevin Dooley under Creative Commons license,www.flickr.com/photos/pagedooley/4340727578/
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Knowledge gapsDemographics
Awareness
Expectations
Image from melalouise under Creative Commons license, http://www.flickr.com/photos/melalouise/299213937/
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Listening to bridge the gap
Image by Mostaque Chowdhury under Creative Commons license, http://www.flickr.com/photos/mostaque/3665263848/
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Survey design
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146 respondents
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What did we hear?
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Library website usage
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Services used
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Room for improvement… “I don't think the web site is easy to use. I was not aware of your
webinars or IM a librarian. Perhaps I am doing these things late at night and not when a person is available. I would like a intro page with tutorials on how to do... different search engines and different resources the library has to offer.”
“Better advertisement of services; I feel there is a lot the library has to offer that I’m not aware of.”
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Awareness
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Communication
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Contradictions
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What do you value about the library?
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What do you wish for?
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What did we learn?
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Abundant instruction opportunities
Image by Kevin Dooley under Creative Commons license,http://www.flickr.com/photos/pagedooley/2836337974/
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Questions?
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Thank you!Merinda Kaye Hensley, Instructional Services and Reference
Librarian
University of Illinois at Urbana-Champaign
Robin Miller, Graduate Assistant
Graduate School of Library and Information Science, University of Illinois at Urbana Champaign