Abstract Add Allocate Arrange

Accelerate Address Amend Articulate

Accommodate Adjust Analyze Ascertain

Accomplish Administer Answer Assemble

Accumulate Advertise Anticipate Assess

Achieve Advise Apply Assign

Acquire Advocate Appoint Assist

Act Aid Appraise Assume

Activate Aide Approve Attain

Adapt Align Arbitrate Attend

Balance Bolster Brief Build

Bargain Boost Broaden Built

Begin Bought Budget

Calculate Check Communicate Connect

Calibrate Check in Compare Conserve

Canvass Check out Compile Consider

Capture Clarify Complete Consolidate

Care Classify Compose Construct

Catalog Co-operate Compute Consult

Catalogue Coach Conceive Contact

Categorize Code Conceptualize Contract

Cater Collaborate Conciliate Contribute

Cause Collate Conclude Control

Centralize Collect Condense Convert

Chair Combine Conduct Convey

Charge Comfort Confer Convince

Chart Commence Confirm Cooperate

Dealt with Define Detail Direct

Debate Delegate Detect Discharge

Debug Deliver Determine Disclose

Decide Demonstrate Develop Discover

Decrease Depict Devise Discriminate

List of words related to Action:

List of action verbs starting with A

List of action verbs starting with B

List of action verbs starting with C

List of action verbs starting with D

Dedicate Depreciated Devote Discuss

Deduce Derive Diagnose Dispatch

Defend Describe Diagram Display

Defer Design Differentiate Dissect

Earn Employ Enlist Estimate

Edit Enable Enrich Evaluate

Educate Encourage Ensure Examine

Effect Enforce Enter Exchange

Elect Engineer Entertain Execute

Elicit Enhance Enumerate Exercise

Eliminate Enlarge Equip Exhibit

Emphasize Enlighten Establish Expand

Fabricate File Fix Fortify

Facilitate Filter Focus Forward

Familiarize Finalize Forecast Foster

Fashion Fine-tune Formulate Found

Gather Generate Grade Greet

Gauge Govern Grant Guide

Handle Highlight

Head Hire

Help Host

Identify Incorporate Innovate Integrate

Illustrate Increase Inspect Interact

Impart Index Inspire Interface

Implement Individualize Install Interpret

Import Influence Institute Intervene

Improve Inform Instruct Interview

Improvise Initiate Insure Introduce

List of action verbs starting with E

List of action verbs starting with F

List of action verbs starting with G

List of action verbs starting with H

List of action verbs starting with I

List of action verbs starting with J

Join Judge Justify

-

Label Learn Lighten Listen

Launch Lecture Liquidate Litigate

Lead License List Lobby

Maintain Master Mentor Model

Manage Maximize Merge Moderate

Manufacture Measure Methodize Modernize

Map Mechanize Minimize Modify

Market Mediate Mobilize Monitor

Narrate Negotiate Nurse

Navigate Notify Nurture

Observe Offset Order Orientate

Obtain Operate Organize Originate

Officiate Orchestrate Orient Outline

Package Photograph Prepare Prioritize

Participate Pilot Present Probe

Perceive Pioneer Preserve Process

Perfect Plan Preside Produce

Perform Practice Prevent Program

Persuade Predict Print Project

Qualify Quantify Quote

List of action verbs starting with K

List of action verbs starting with L

List of action verbs starting with M

List of action verbs starting with N

List of action verbs starting with O

List of action verbs starting with P

List of action verbs starting with Q

List of action verbs starting with R

Raise Record Reinforce Report

Ran Recreate Relate Represent

Rank Recruit Related Research

Rate Rectify Release Reserve

Read Reduce Remodel Resolve

Reason Refer Render Respond

Recall Refine Renew Restore

Recognize Register Reorganize Restrict

Recommend Regulate Repair Retain

Reconcile Rehabilitate Replace Retrieve

Sample Serve Sold Spearhead

Save Service Solicit Specialize

Scan Set goals Solve Specify

Schedule Set up Sort Spoke

Screen Settle Speak Stage

Script Shape Strengthen Standardize

Scrutinize Share Structure Start

Search Show Study Stimulate

Secure Simplify Submit Straighten

Segment Simulate Substantiate Strategize

Select Sketch Substitute Streamline

Tabulate Terminate Track Translate

Tail Test Trade Transmit

Target Theorize Train Transport

Taught Time Transcribe Transpose

Teach Tour Transfer Travel

Tend Trace Transform Treat

Uncover Unify Update Upheld

Undertook Unveil Upgrade Use

Validate Verify Visit Vitalize

Value View Visualize Volunteer

List of action verbs starting with S

List of action verbs starting with T

List of action verbs starting with U

List of action verbs starting with V

List of action verbs starting with W

Weigh Win Witness

Widen Withdraw Write

Xerox

-

Zap Zip Zoom out

Zero in Zoom in Zone off

List of action verbs starting with X

List of action verbs starting with Y

List of action verbs starting with Z

Attract

Audit

Augment

Author

Authorize

Automate

Avert

Award

Coordinate

Copy

Correct

Correlate

Correspond

Counsel

Create

Critique

Cultivate

Customize

Disseminate

Distinguish

Distribute

Diversify

Document

Draft

Draw

Drew

Expedite

Experiment

Explain

Explore

Express

Extend

Extract

Extrapolate

Frame

Fund

Furnish

Further

Invent

Inventory

Investigate

Involve

Localize

Locate

Log

Motivate

Overhaul

Oversaw

Oversee

Promote

Propose

Provide

Publicize

Publish

Purchase

Revamp

Reveal

Review

Revise

Revitalize

Route

Suggest

Summarize

Supervise

Supply

Support

Surpass

Survey

Sustain

Symbolize

Synthesize

Systematize

Triple

Troubleshot

Tutor

Utilize

Work Word Meaning

analyze solve by analysis

annotate provide with comments

ascertain find out with certainty

attend be present at

audit officially examine

build make by; put together

calculate find out by computation

consider think about; decide

construct put together; build

control direct; regulate

contribute give along with others

compare find out likeness or differences

create cause to be; make

determine resolve; settle; decide

differentiate make a distinction between

develop bring into being or activity

define make clear; settle the limits

design perform an original act

evolve develop gradually, work out

examine look at closely; test quality of

explore examine for discovery

extract take out; deduce, select

erect put together; set upright

establish set up; settle; prove beyond dispute

estimate approximate an opinion of

evaluate find or fix the value of

fabricate build; manufacture, invent

form give shape to; establish

formulate put together; add; express

generate produce; cause to be

identify show; find

implement carry out; put into practice

install place; put into position

inspect examine carefully or officially

institute set up; establish; begin

interpret explain the meaning of

inquire ask; make a search of

integrate add parts to; make whole

investigate search into; examine closely

List of Work Words Sorted Alphabetically

List of work words starting with H

judge decide; form an estimate of

make cause to; come into being

maintain keep in an existing state; continue in; carry on

manufacture fabricate from raw materials

modify change; alter

monitor watch; observe

notice comment upon; review

observe inspect; watch

originate initiate; give rise to

organize integrate; arrange in a coherent unit

perform do; carry out; accomplish

plan

probe investigate thoroughly

produce give birth; rise to

pursue seek; obtain; accomplish

reason think; influence another's actions

resolve reduce by analysis; clear up

record

recommend advise; attract favor of

review inspect; examine; evaluate

revise correct; improve

study examine or analyze carefully

seek try to discover; make an attempt

search examine to find something

scan look through hastily; examine intently

screen separate; present; shield

solve find an answer

test evaluate; examine

trace copy or find by searching

track observe or plot the path of

update modernize; make current

List of work words starting with K

devise a scheme for doing; make or arrange activities to achieve objectives

set down in writing or act of electronic reproduction of communications

1. CRM: Business-to-Business (B2B) CRM

1.1 Marketing Automation

1.2 Sales Force Automation (SFA)

1.3 Customer Service and Support

1.4 Partner Management

1.5 Contract Management and Creation

1.6 Project and Team Management

2. CRM: Business-to-Consumer (B2C) CRM

The Business-to-Business (B2B) CRM enables organizations to manage the whole customer/partner lifecycle and rapidly establish a selling channel, whether merely conventional or online through web-based It encompasses modules from marketing automation to project execution, and contract management.

(CRM RFP Template: Business-to-Business (B2B) CRM contains 347 criteria)

Marketing automation creates a beneficial bind between service and sales organizations. The CRM software solution should be able to deliver on a range of goals in multiple environments (such as Often, the CRM software solution is expected to be able to identify market segments and target them in as many ways as possible. CRM Marketing automation software solution should be able to identify customer In addition, it must have appropriate analytical components to support reporting and prediction of customer behavior so that it can improve future campaigns.Sales Force Automation (SFA) is the automation of the sales cycle by linking your outside sales, inside sales, technical support, management, and service and customer care. The goal is to increase

Customer Service and Support helps better understand one's customers and anticipate their interest in an enterprise's products and/or services through processes occurring throughout the Customer relationship management (CRM) applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential Multi-channel interaction management is the ability to prioritize, route, track, manage and report on all interactions regardless of media type, and provide real-time and historical reporting on each of those Partner management supports, usually through a web portal dedicated to partners, basic functionality for partner management, such as partner information management (create, search, The CRM software solution should provide a variety of pre-designed partner management reports, partners sales and performance reports, and tools to help implement best practices regarding different partner The Contract Management and Creation section enables organizations to manage, whether electronically or in a more conventional manner, contract lifecycle from contract creation and The CRM software solution should provide a contract data record management process, a user-maintainable library of pre-designed contract templates for clauses and layouts, tools to help implement best practices Project and Team Management enables organizations to manage project lifecycle and project team, from project kickoff and role definition to personnel assignment, project The CRM software solution should provide a project and personnel data record management process, a user-maintainable library of pre-designed project templates, tools to help implement best practices In addition, the CRM software solution may be requested to support third-party client-based project management applications, like Microsoft (MS) Project for instance.

2.1 Internet Sales

2.2 Email Response Management

2.3 B2C Analytics and Business Intelligence

3. CRM: Other CRM-Related Application Areas

3.1 Email Marketing

Business-to-Consumer (B2C) CRM enables organizations to manage the whole consumer lifecycle, interact properly and successfully with their customers, and rapidly establish a selling channel.

The CRM software solution should provide all the applications necessary for consumers to complete actions online (request, submission, product catalog, secure payment, and purchase tracking), and for you to better (CRM RFP Template: Business-to-Consumer (B2C) CRM contains 93 criteria)

Internet sales enables visitors to look for and select products of their interest, and complete their purchase online. To do so, the CRM software solution should provide an on-line product catalog The CRM software solution may provide additional features like personalization, product recommendation (up-sell and cross-sell), and order acceptance, rejection, execution, and tracking.Email Response Management ensures management of incoming emails from customers with automatic guided-through questionnaires and outbound emails combined with customer's data. It B2C Analytics and Business Intelligence (BI) are analytical applications using complex rules-based techniques, neural networks, pattern recognition and other profile settings within peer groups to

Throughout the customer lifecycle (suspect, prospect, visitor, user, lead, client), the latest CRM software solutions allow you to gather, compute, analyze, report, and extract all kinds of information related to your

Other CRM-Related Application Areas encompass a group of applications to help you determine, from the information thus gathered, who to target, which action you want to call your customers for, and when and how (CRM RFP Template: Other CRM-Related Application Areas contains 13 criteria)

Email marketing is the electronic form of direct marketing. It may be seen as the most efficient way of communicating to your potential or most valuable customers in order to call them for pre-The CRM software solution should provide the 5 most important modules:

mailing list management (recipients), including tools to manage list brokers, list hosts, list managers, list rental, and recipient-related information usage (demographics, mailing campaign management (messages sent), including tools to manage (sending pace, trigger-based messaging, bulk sending).

mailing content management (message content), including tools to manage message format (subject line creator, conditional subject line and content, call to action, multi-level message

3.2 Relationship Capital Management (RCM)

3.3 Survey Software

survey design (survey content)

survey analysis (reports)

3.4 Sales Proposal Automation Software

previous winning ratio

bid/no-bid checklist

bid/no-bid decision matrix

letter of intentno-bid letter

Content management

easy import of initial RFP

definition of strategies and supporting winning themes

mailing bounce management (messages received), including tools to manage auto-response (out-of-office notification, white list inclusion request and confirmation, confirmed opt-in and double opt-in), mailing tracking and report management (campaign efficiency), including tools to enable computation of bounce rate, open rate, unique clicks, click-through rate (CTR), click-through rate The CRM software solution should provide a variety of message templates for variety of content (newsletter, commercial email, lead generation, etc.) and graphical layouts, pre-designed management reports, and tools Relationship capital management (RCM) empowers sales organizations to drastically accelerate their sales cycle by rapidly inventorying and charting their social and personal relationships, whether Although you may find a huge literature amalgamating the two concepts, RCM is not per se equivalent to CRM. Nonetheless, a CRM software solution may be considered as one of the tools available to support Also would-be-called Corporate social networking management (CSNM), relationship capital management is, in fact, the formalization of intuitively-developed best practices that are observed at the most Survey software are business intelligence tools aiming at increasing product acceptance, and customer loyalty by ensuring that customer needs are better understood and addressed.The survey software solution should provide the following standard capabilities:

survey administration (deployment and management)

Sales proposal automation software streamline the process of responding to a request for proposals (RFP) by automating the proposal production, making it easier, faster, and more efficient.Sales proposal automation software should also provide tools to determine whether submitting a proposal is worth the time and effort spent.Sales proposal software should support the following features:

Proposal submission decision analysis (bid/no-bid analysis based on requirements and evaluation criteria)

content reusability (search, copy/paste from previous projects or templates)content import from Microsoft (MS) Excel spreadsheets and XML files

file attachments

fully internationalization (Unicode support)

customized look & feel

Compliance matrix (requirements matrix)

Collaborative project management

concurrent document authoring

proposal creation progress tracking

user-definable due dates and approval workflow

email-based tracking of team members' actions

Cover letter (transmittal letter)Compliance matrix

Executive summaryUnderstanding of needs

Facilities

Budget

Staff

Conclusion

References and credentials

Appendices

3.5 Product and Price Configuration

3.6 Web Conferencing

3.7 Mobile Computing

3.8 Channel Management

3.9 Retail Solutions

identification of required information set forth in the RFP and respective proposed solutionsautomatic references (RFP requirements vs. proposal solutions)compliance matrix validation against RFP (compliance matrix alignment)proposal validation against compliance matrix (proposal alignment)

question assignment to specific collaborators and experts

The CRM software solution should provide a general proposal outline, with a variety of templates for the most important proposal sections:

Proposed solution (objectives, scope, method, schedule)

3.1 Customer Reference

3.11 Commission Management

3.12 Field Service

4. CRM: Technical Functionality and Support

4.1 Business Functionality

4.2 Technical Functionality

4.3 Ongoing CRM Solution Support

Technical Functionality and Support module encompasses a group of functionalities supporting important business and technical prerequisites.

To do so, the CRM software solution should provide functionalities like reporting, CRM analytics and dashboards, workflow automation, document management, internationalization, and industry vertical module availability CRM software solution vendors should natively provide an ongoing support, particularly implementation support, training, and ongoing technical support.(CRM RFP Template: Technical Functionality and Support contains 687 criteria)

Business Functionality provides the comprehensive Business Process Management (BPM) capabilities needed to automate the long-lived, multi-step business processes common to Technical Functionality defines the technical architecture of the CRM software solution, and the technological environment in which the CRM software solution can run successfully. Sub-However, this apparently lower importance is deceptive, because the CRM software solution technology criterion usually houses the majority of the selecting organization's mandatory criteria, which During the process of CRM software solution selection a great deal of attention is given to the functional capabilities of the CRM software solution being evaluated. While this aspect is obviously important, Ongoing CRM Solution Support encompasses implementation support, training for users, developers, and administrators, and ongoing technical support.

Free and Open Source ERP software

ERP Package Language BaseAdempiere Java AliBlueErp PHPCompiere JavaDolibarr PHPERP5 PythonFedena RubyGNU Enterprise PHP/PythonJFire JavaKuali Foundation JavaLedgerSMB PerlOFBiz Apache, JavaOpenbravo JavaOpenERP Python, PostgreSQLOpentaps JavaPostbooks C++, JavaScript, PostgreSQLSQL-Ledger Perl, PostgreSQLTryton PythonWebERP PHP, MySQL

[edit] Proprietary ERP software

1C:Enterprise from 1C Company24SevenOffice Start, Premium, Professional and Custom from 24SevenOfficeabas ERP from ABAS SoftwareAccpac from The Sage GroupAgresso Business World from Unit 4 AgressoAMS Advantage from CGI Group (formerly American Management Systems)BatchMaster ERP from BatchMaster SoftwareBowen & Groves M1 by B&GCGram Enterprise from CGram SoftwareClear Enterprise from Clear ObjectiveComarch Altum from ComarchCompass ERP from TranstekCompiere professional editionComprehensive Patient AdministratorCOA Solutions Ltd - Smart Business SuiteConsona Corporation - Intuitive; Made2manage; AXIS; Cimnet; Encompix; DTREpicor Enterprise from EpicorGlobal Shop Solutions One-System ERP SolutionsHansaWorld productsERP Adage (aka Adage) from Infor Global SolutionsERP LN (aka Baan) from Infor Global SolutionsERP LX (aka BPCS) from Infor Global Solutions

ERP SL (aka SyteLine) from Infor Global SolutionsERP Swan (aka Swan) from Infor Global SolutionsERP SX.Enterprise (aka SX.Enterprise) from Infor Global SolutionsERP VE (aka Visual Enterprise) Infor Global SolutionsERP XA (aka MAPICS) from Infor Global SolutionsIFS Applications from Industrial and Financial SystemsJD Edwards EnterpriseOne & JD Edwards World from OracleJustFoodERP.com based on Microsoft Dynamics NAVkVASy4 from SIV.AGKingdee from KingdeeLawson M3 from Lawson Software earlier * Movex from IntentiaLawson S3 from Lawson SoftwareLog-net from LOG-NET, Inc.Maximo (MRO) from IBMMicrosoft Dynamics AX (formerly Axapta) from MicrosoftMicrosoft Dynamics GP (formerly Great Plains) from MicrosoftMicrosoft Dynamics NAV (formerly Navision) from MicrosoftMicrosoft Dynamics SL (formerly Solomon) from MicrosoftMomentum from CGI GroupMyWorkPLAN from SescoiNetERP from NetSuite Inc.Openda QX from OpendaOpenMFG from xTupleOracle e-Business Suite from OracleParadigm from Consona CorporationPeopleSoft from OraclePlex Online from Plex SystemsQAD Enterprise Applications (aka MFG/Pro) from QAD IncRamco Enterprise Series 4.x from Ramco SystemsRamco e.Applications from Ramco SystemsRamco On Demand ERP from Ramco SystemsMAS 90, MAS 200 and MAS 500 from The Sage GroupTechnology One from Technology OneSAGE ACCPPAC from The Sage GroupSAGE Pro ERP from The Sage GroupSAGE ERP X3 from The Sage GroupSAP Business Suite from SAPSAP Business ByDesign from SAPSAP Business One from SAPSAP Business All-in-One from SAPTaskHub from Synergix TechnologiesSYSPRO from SysproSYS-APPS from Exclusive TechnologiesmySAP from SAPVisibility.net from VisibilityWorkPLAN Enterprise from Sescoi

[edit] See also

List of project management softwareList of ERP vendorsERP System Selection MethodologyComparison of accounting software

[edit] External links

List of open source ERP softwareList of proprietary ERP softwareERP selection discussion groupRetrieved from "http://en.wikipedia.org/wiki/List_of_ERP_software_packages"

Licence Other Info Developer CountryGPL

GPL

GPLApache License India

LGPL from NightLabs

GPLApache License 2.0

SpainGPL formerly Tiny ERP Belgium, India

CPALGPLGPLv3GPLv2 LAMP based system

started as a fork of Compiere

ERP for Schools/Universities

Openbravo Public License (OBPL), a free software license based on the Mozilla Public

Produced by XTuple, uses Qt framework

started as a fork of OpenERP