Lisa ChuiPlease contact me via LinkedIn

Profile Statement

A dynamic, versatile and results driven administrative professional with over 20 years experience specialisng in providing comprehensive support to senior executives and their teams, to improve internal operations for businesses.

Key Areas of Expertise and Competencies

General administrative support. Organise travel and accommodation. Improving systems and processes. Meeting and event coordination. Customer relations and conflict resolution.

Database entry and administration. Create presentations, reports, spreadsheets and

formatting documents. Compile and reconcile financial reports. Document control and handling.

Personal Attributes Strong problem solver and analytical skills. Excellent time management. Extremely organised. Highly developed communication skills. Meticulous attention to detail. Flexible and adaptable.

Ability to work collaboratively in a team and independently.

Ability to take self-initiative. Strong work ethic. Ability to produce quality work in tight time frames. Positive, enthusiastic, honest and trustworthy.

Computer Skills Advance proficiency of Microsoft Word, Excel,

Outlook and PowerPoint Very competent with SAP and Oracle

Expert with HR Management Systems Accurate and fast keyboard skills for data entry

and word processing

Relevant Qualifications

12 June 2015 Certificate 3: Business with Real Institute, Brisbane QLD15 December 1998 Interpersonal Communications Skills: NZ Qualifications Authority15 December 1998 Workplace Stress Management: NZ Qualifications Authority

Professional Experience

Personal Resource Manager – Blue Ribbon Resources, Brisbane, QLD Business Support Officer – Origin Energy, Brisbane, QLD Administration Manager – Murphy Pipe and Civil, Brisbane, QLD Quality Assurance, Test Analyst – New Zealand Defence Force, Wellington, NZ HR Administration Manager – Royal New Zealand Navy, Auckland and Wellington, NZ

Career History

September 2014 to present Personal Resource ManagerBlue Ribbon Resources, Brisbane, QLD

I am a business manager providing resource management, while using my business administration skills.

February 2013 – August 2014 Business Support Officer and Travel Co-ordinatorReason for leaving: Contract ended Origin Energy, South Brisbane, QLD

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Key Responsibilities: Assisted the admin lead to ensure the highest administrative support was efficiently and effectively

provided, according to businesses requirements. Created reports for management. Coordinated and organised a busy travel calendar. I had used Excel spreadsheet to record travel. Financial reporting, invoicing and receipting allocated costs to appropriate cost codes. Reconciled

credit card onto Oracle database. Delivery of induction and workplace health and safety for new starters.

August 2012 – November 2012 Administration ManagerReason for leaving: Contract ended Murphy Pipe and Civil / UPT, Brisbane, QLD

Key Responsibilities: Created and formatted engineering documents using Word and Excel. Coordinated and booked travel and accommodation for FIFO employees. Raised purchase orders, procured and sourced products, cost comparison and liaised with suppliers. Receipted goods, invoices, processed and cost coded invoices. Allocated project cost codes and

variation of works. Reconciled accounts. Completed daily time sheets accurately and send timesheets to Payroll. Recorded safety documents and maintained a safety register.

2009 - 2012 Quality Assurance Test AnalystReason for leaving: Contract ended New Zealand Defence Force, Wellington, NZ

Key Responsibilities: Tested the functions and the performance of the HR Management Information System (HRMIS). Designed and executed test procedures and reported incidents. Responsible for reporting Quality Assurance (QA) recommendations to the management. Set new processes to improve the effectiveness of the HRMIS. Delivered to meet customer requirements and to maintain a relationship with the users. Liaised with managers throughout the organisation to ensure that the QA systems were improving.

1984 – 2012 HR Administration ManagerReason for leaving: Contract ended Royal New Zealand Navy, Auckland and Wellington, NZ

Summary of Duties and Responsibilities: Administration:

o Provided full administrative support and accurate information within designated timelines. o Coordinate and planned meetings and events, scheduling conference rooms and secure video

teleconferences.o Prepared and complied reports, memorandum, presentations and correspondence.

HR Administration:o Managed the daily functions of a HR office, responsible for providing all phases of service

support of up to 2000 employees.o Maintained employee records including terminations, leave and grievances with a high level of

confidentiality.o Assisted HR Managers during recruitment and induction procedures.o Maintained a HR Information database. Created reports for management and staff.o Responsibility for performance appraisals, staff reviews.o Writing of job descriptions.

Customer Service:o Provided customer service to clients through phone, email and face-to-face within expected

timeframes. o Answered and resolved customer inquiries and complaints promptly.o Experience with conflict resolution

Payroll:o Processing fortnightly payroll for 250 employees, ensuring timely payment of salaries and

entitlements.

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o Processing termination and redundancy payments.o Keeping up-to-date with employment and tax legislation, and superannuation requirements.

Provided timely and accurate expense reimbursements, i.e. relocation and travel expenses. Document control, all office records and filing, including sensitive and confidential documents.

Achievements

I identified gaps and weakness by planning smarter processes to administration activities to increase effectiveness and efficiency to save time thereby increasing productivity.

Independently and successfully set up and managed a HR administration and payroll position. I solely administered the employment life cycle for employees.

Single-handedly and successfully rectified an unexpected breakdown of a payroll system. Ensuring wages were paid correctly and to be able to meet payroll deadlines.

I successfully implemented a HR Management project to improve the existing capabilities for a more faster and reliable system.

Professional Development

9 July 2012 Work Safely in Construction Industry - Attainment of White Card. Urban E-Learning12 Oct 2011 Health and Safety Coordinators Course – NZ Defence Force1 Apr 2010 Introduction to Software Testing – Software Testing NZ29 Mar 2006 Situational Leadership – Blanchard International NZ Ltd21 Mar 2006 Business and Performance Excellence – Baldridge Excellence Framework21 Mar 2006 Building High Performance Teams – Baldridge Excellence Framework14 June 2004 Spiritual Human and Ethical Leadership – NZ Defence Force29 Apr 2004 Time and Pressure Management Administration – Champagne Consultants2 Dec 2003 Advance Customer Service Skills Administration – KiwiHostAug 1999 Reception Operations and Services - City and Guilds of London Institute7 May 1998 EEO / Anti Discrimination Course – NZ Defence Force

Interests

Professional development: Reading and attending courses i.e. business studies, up skill on computer knowledge and furthering my skills and education.

Organising fundraising events for sports clubs, schools, and voluntary organisations. Being active with organising committees, i.e. safety, emergency response, fire safety.

Referees are provided on request

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