link 10 srm5 november 16 – 18, 2010 1 epro supplier enablement at state farm by louie kater state...

LINK 10 SRM5 November 16 – 18, 2010

1

ePro Supplier Enablement at

State Farm By

Louie Kater

State Farm Insurance Companies

3 State Farm Plaza

Corporate South R-1

Bloomington, Illinois 61791 – 0001

309-766-0387

2

The Good, The Bad, and

The Uglyof

Supplier Adoption

LINK 10 SRM5 November 16 – 18, 2010

3LINK 10 SRM5 November 16 – 18, 2010

Introduction

•About me

•About our environments at eCenter

•About our team

LINK 10November 16 – 18, 2010

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Our Vitals•Live October 15th, 2001 (in 85 days)•3 stock warehouses with business units

•Canada and US•Internal Consumables•Agency Items

•Replacement Service•Claims Replacement Items

•Purchasing Vendor Counts•Replacement Service Vendor Count•Numbers thru October

LINK 10November 16 – 18, 2010

5

Our Business Partners

•Canadian and US Purchasing•Agency•Business Automation Services•Business Information Services•External Hosting Firm•External Agency Ordering Connection•Warehouse Application Support

•3 warehouses


Supplier Adoption

•The Good•Office Supplies•Business Book Supplier•Electrical Supplies•Clothing Supplier


Supplier Adoption

•The Gonna’ Be Good•Golf Equipment•Clothing Supplier


Supplier Adoption

•The Bad•‘Big Box’ Electronics and

Home Appliance Retailer•Same as above with Clothing,

Furniture, and Lawn and Garden


Supplier Adoption

•The Ugly•Cellular Accessories•Fasteners and Power Tools


Summary

•A few events-Good, Bad, and Ugly•Desired goal is to build a successful relationship•Mutual commitment of resources


Lessons Learned

•From the Good

•From the Bad and the Ugly


Moving Forward Strategies

•Exploring adoption options•Document of Understanding

•Require vendor management involvement•Vendor Requirements Guide

•High level non-technical specifications and

requirements•eProcurement in Pictures

•Provides a good picture about the many possible

points of failure


Summary•The adoption process is a WIP

•Experiences between vendors build a

knowledge base from which to draw upon

•Adopted technologies•Our on-going quasi-enterprise EDI effort is going to impact the way we hook up to vendors and our role as business analysts at State Farm•Anticipate more Good, Bad, and Ugly


Questions?

Comments?


Fini.

link 10 srm5 november 16 – 18, 2010 1 epro supplier enablement at state farm by louie kater state...

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