LILY TOMLINLILY TOMLIN

“The road to The road to success is success is

always under always under construction.construction.”

If Everyone is Working If Everyone is Working Together Together (and Effectively w. (and Effectively w.

Clear Goals in Mind), Clear Goals in Mind),

Then, ItThen, It

Can, Should, and WillCan, Should, and Will

Get DoneGet Done

Thom HartmanThom Hartman“ADD, An Alternate View”

“I am not I am not inattentive, inattentive,

you are just you are just boring.boring.“

“ ANY TIME YOU THINK YOU HAVE

INFLUENCE, TRY ORDERING

AROUND SOMEONE ELSE’S

DOG”

JOE MARRONEJOE MARRONEINSTITUTE FOR COMMUNITY INCLUSIONINSTITUTE FOR COMMUNITY INCLUSION

MAIN OFFICE: BOSTON, MAMAIN OFFICE: BOSTON, MA

NW OFFICENW OFFICE::

4517 NE CESAR CHAVEZ BLVD4517 NE CESAR CHAVEZ BLVD

PORTLAND, OR 97211-8124PORTLAND, OR 97211-8124

TELTEL: 503-331-0687: 503-331-0687

CELLCELL: 503-490-2072: 503-490-2072

FAXFAX: 503-961-7714: 503-961-7714

EMAILEMAIL: joseph.marrone@gmail.com: joseph.marrone@gmail.com

WEBWEB:: WWW.COMMUNITYINCLUSION.ORG WWW.COMMUNITYINCLUSION.ORG

MARRONE

CLOSING

REFLECTIONS

" Sometimes the facts obscure

the truth."

MAYA ANGELOU

SHOOK, J. (2010) HOW TO CHANGE A CULTURE. MIT SLOAN MGMT REVIEW, 51 (2), 62-68

SHOOK, J. (2010) HOW TO CHANGE A CULTURE. MIT SLOAN MGMT REVIEW, 51 (2), 62-68

INTERAGENCY INTERAGENCY COLLABORATIOCOLLABORATIO

NN DON’T ASK BEFORE YOU DON’T ASK BEFORE YOU

GIVE SOMETHING GIVE SOMETHING FIRSTFIRST

ALWAYS SAY YES TO ALWAYS SAY YES TO FIRSTFIRST

LEVELS OF CHANGE:LEVELS OF CHANGE:• YOURSELF

• YOUR ORGANIZATION

• OTHER SYSTEMS

FEATURESFEATURES BENEFITSBENEFITS• EMPLOYEES

• SCREENING

• HR ISSUE SUPPORT

• RECRUITMENT

• TRAINING

• FINANCIAL BENEFITS

• COMPETENT WORKERS W. DISABILITIES

• PRODUCTIVITY

• FEWER PROBLEMS

• PROBLEM-SOLVING

• LOWER COSTS

• SUPERVISOR TIME

• INCOME

• COMMUNITY IMAGE & ADA COMPLIANCE

COLLABORATING W. EMPLOYERS

ROLE/ LIMITS OF TRAINING?ROLE/ LIMITS OF TRAINING?

““You can teach a turkey You can teach a turkey to climb a tree, but it’s to climb a tree, but it’s

easier to hire a squirrel.”easier to hire a squirrel.”

FROM FROM

Spencer M. Lyle Jr., McClelland C. David, Spencer M. Lyle Jr., McClelland C. David, Spencer M. Signe (1994) Competency Spencer M. Signe (1994) Competency Assessment Methods. History and state of the Assessment Methods. History and state of the art. Paper first presented at the American art. Paper first presented at the American Psychological Association Annual Conference, Psychological Association Annual Conference, Boston, MA  P. 8Boston, MA  P. 8

ICI SAYS: GOOD TEAMWORK IS:

SHARING OF RISKSSHARING OF RISKS CLIENT GAINS, NOT THE CLIENT GAINS, NOT THE RELATIONSHIPRELATIONSHIP

RELATE TO PEOPLE, RELATE TO PEOPLE, NOT AGENCIESNOT AGENCIES

DEFINING WHOSE NEEDS DEFINING WHOSE NEEDS THEY ARETHEY ARE TAKING “INAPPROPRIATE” TAKING “INAPPROPRIATE” OUT OF YOUR OUT OF YOUR LEXICON LEXICON

COLLABORATIONCOLLABORATIONTERRY MIZRAHI, SOCIAL POLICY, 1999, TERRY MIZRAHI, SOCIAL POLICY, 1999,

V.29, #4V.29, #4TRUST BUILT THROUGH TRUST BUILT THROUGH

ACTIONS OVER TIMEACTIONS OVER TIME2 WAY 2 WAY COMMUNICATIONCOMMUNICATION IS IS

ESSENTIALESSENTIALSELF INTERESTSELF INTEREST INEVITABLE, INEVITABLE,

SO DON’T FIGHT SO DON’T FIGHT ITIT

AGREEMENTAGREEMENT, NOT DISAGREEMENT, NOT DISAGREEMENT TRADE-OFF, EXCHANGE, TRADE-OFF, EXCHANGE,

NEGOTIATIONNEGOTIATION, & , & COMPROMISECOMPROMISE

CERTAIN CERTAIN ISSUES MORE ISSUES MORE IMPORTANTIMPORTANT TO SOMETO SOME

HETEROGENEITYHETEROGENEITY DIFFICULT BY DIFFICULT BY DEFINITIONDEFINITION

BALANCEBALANCE PROCESS & PRODUCT PROCESS & PRODUCTHONESTYHONESTY & INTEGRITY & INTEGRITY, ,

NOT DIVIDE & CONQUERNOT DIVIDE & CONQUERMYTHSMYTHS OF OF

“MORE THE MERRIER” OR “MORE THE MERRIER” OR “1 BIG, “1 BIG, HAPPY FAMILY”HAPPY FAMILY”

COLLABORATIONTERRY MIZRAHI, SOCIAL POLICY, 1999,

V.29, #4

COLLABORATIOCOLLABORATIONN

DON’T ASK BEFORE YOU DON’T ASK BEFORE YOU GIVE SOMETHING GIVE SOMETHING

FIRSTFIRST ALWAYS SAY YES TO ALWAYS SAY YES TO FIRSTFIRST

LEVELS OF CHANGE:LEVELS OF CHANGE:• YOURSELF

• YOUR ORGANIZATION

• OTHER SYSTEMS

EDWARD ABBEYEDWARD ABBEY

One man alone can be One man alone can be pretty dumb sometimes, pretty dumb sometimes,

but for real bona fide but for real bona fide stupidity, stupidity, there ain't nothin' there ain't nothin'

can beat teamwork.can beat teamwork.  

“ “ BEWARE THE BEWARE THE CONTINUOUS CONTINUOUS

IMPROVEMENT OF IMPROVEMENT OF THINGS NOT THINGS NOT

WORTH IMPROVING WORTH IMPROVING “ “

W. EDWARDS DEMING

HELPING PEOPLE (AND SYSTEMS) CHANGE:

HOPE,HOPE,

HELP, HELP,

ANDAND

HASSLINGHASSLING

KEN MILLER“The length of a minute is The length of a minute is

relative, relative,

depending on which side depending on which side of the bathroom door you of the bathroom door you

are on.”are on.”From

WE DON’T MAKE WIDGETS

SO WHAT USUALLY GETS SO WHAT USUALLY GETS IN THE WAY OF IN THE WAY OF

IMPROVING SERVICES IN IMPROVING SERVICES IN ALMOST ANY SYSTEM?ALMOST ANY SYSTEM?

““The nature of The nature of passive resistance passive resistance within a nonprofit within a nonprofit setting is at levels setting is at levels that could teach that could teach Gandhi lessons.”Gandhi lessons.”

Reynold LevyReynold Levy

President of Lincoln Center for the Performing Arts, and President of Lincoln Center for the Performing Arts, and former president of International Rescue Committeeformer president of International Rescue Committee

DAVID KAHNEMANNDAVID KAHNEMANNPsychologist – Psychologist –

EconomistEconomist““I am not very optimistic I am not very optimistic about people’s ability to about people’s ability to change the way they change the way they think, think, BUTBUT

I am fairly optimistic about I am fairly optimistic about their ability to detect the their ability to detect the mistakes of others.”mistakes of others.”

JERRY GARCIAJERRY GARCIA

“ SOMEONE HAS TO DO SOMETHING AND IT’S PRETTY PATHETIC IT’S GOT TO BE ONE OF US “

" There is nothing you can say " There is nothing you can say in answer to a compliment. I in answer to a compliment. I

have been have been complimented myself a great complimented myself a great many times, and they always many times, and they always

embarrass me embarrass me

-- I always feel they have not -- I always feel they have not said enough. "said enough. "

Mark TwainMark Twain