lifecycle support services for high server uptime and lower costs
TRANSCRIPT
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Support Services
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Consultancy and Design
Implementation Customer Training
Maintenance Renewal
Mithi’s Consultancy and Design Services in Email Solution Design helps you achieve Higher performance and Lower costs for your enterprise.
Choose right Platform1 Application features 2
Suggestions to reduce Capex4 Connectivity Planning3
Planning phased integration5 Reduce disruptions6
Load balancing and performance Customer Training
8 Consolidate Email setup7
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Consultancy and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Helping you choose the right combination of technology and platform for your email network to enhance performance .
1Application features 2
Suggestions to reduce Capex4 Connectivity Planning3
Planning phased integration5 Reduce disruptions6
Load balancing and performance Customer Training
8 Consolidate Email setup7
Customer Training
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Consultancy and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Selecting the relevant Application features to greatly enhance efficiency.
2
Suggestions to reduce Capex4 Connectivity Planning3
Planning phased integration5 Reduce disruptions6
Load balancing and performance Customer Training
8 Consolidate Email setup7
Choose right Platform1
Customer Training
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Consultancy and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Suggestions to reduce Capex4Planning the connectivity for the central and remote sites (if any).
3
Planning phased integration5 Reduce disruptions6
Load balancing and performance Customer Training
8 Consolidate Email setup7
Choose right Platform1 Application features 2
Customer Training
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Consultancy and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Providing recommendations regarding capital expenditure to help you build a cost-effective Email network.
4
Planning phased integration5 Reduce disruptions6
Load balancing and performance Customer Training
8 Consolidate Email setup7
Choose right Platform1 Application features 2
Connectivity Planning3
Customer Training
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Consultancy and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Planning phased integration in the existing setup to achieve seamless migration.
5 Reduce disruptions6
Load balancing and performance Customer Training
8 Consolidate Email setup7
Choose right Platform1 Application features 2
Connectivity Planning3Suggestions to reduce Capex4
Customer Training
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Consultancy and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Recommending measures to minimize disruptions in the email network for high reliability.
6
Load balancing and performance Customer Training
8 Consolidate Email setup7
Choose right Platform1 Application features 2
Connectivity Planning3Suggestions to reduce Capex4
Planning phased integration5
Customer Training
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Consultancy and Design
Implementation Maintenance Renewal
Details about Consultancy and Design Services
Load balancing and performance Customer Training
8Studying and suggesting ways to consolidate the Email set-up without disruptions.
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Choose right Platform1 Application features 2
Connectivity Planning3Suggestions to reduce Capex4
Planning phased integration5 Reduce disruptions6
Customer Training
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Consultancy and Design
Implementation Training Maintenance Renewal
Details about Consultancy and Design Services
Building a High performance setup using load balancing and performance tuning.
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Choose right Platform1 Application features 2
Connectivity Planning3Suggestions to reduce Capex4
Planning phased integration5 Reduce disruptions6
Consolidate Email setup7
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Fresh deployments of Connect Xf
1
Consultancy and Design
Implementation Training Maintenance Renewal
How Mithi will deploy its Email and Collaboration Server Software in your enterprise
Migrating from third party to Connect Xf
2Migrating from Connect XD to Xf Consultancy and Design
3
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Fresh deployments of Connect Xf
Suitable for customers without a legacy Email solution, and are first-time licensed users of Connect Xf.
Scope starts from deployment planning, site readiness to Go Live, Monitoring and Maintenance.
1
Consultancy and Design
Implementation Maintenance Renewal
3 types of deployments for Mithi’s Email and Collaboration Server
Migrating from third party to Connect Xf
2Migrating from Connect XD to Xf Consultancy and Design
3
Customer Training
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Consultancy and Design
Implementation Maintenance Renewal
3 types of deployments for Mithi’s Email and Collaboration Server
Migrating from third party to Connect Xf
Suitable for customers with an existing legacy Email solution, and are first-time licensed users of Mithi Connect Xf.
Scope is discussed and worked out as part of the feasibility study.
2
Migrating from Connect XD to Xf Consultancy and Design
3Fresh deployments of Connect Xf
1
Customer Training
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Consultancy and Design
Implementation Maintenance Renewal
3 types of deployments for Mithi’s Email and Collaboration Server
Migrating from Connect XD to Xf Consultancy and Design
Suitable for customers already using Connect Server XD platform, and want to migrate to the new platform Mithi Connect Xf.
This requires a process of deploying Connect Xf on parallel hardware, translating the data from Connect XD to Xf formats and taking it live
3
Fresh deployments of Connect Xf
1Migrating from third party to Connect Xf
2
Customer Training
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Providing hands-on training to our Customers and Partners about Basic and Advanced features of Connect Xf.
3-Day Training1 Training Benefits2 How to Register3
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Providing hands-on training to our Customers and Partners about Basic and Advanced features of Connect Xf.
3-Day Training
The first two days are basic training for customers and channel partners.
The third day is advanced training mostly for partners, but the customers too can choose to participate
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Training Benefits2 How to Register3
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Providing hands-on training to our Customers and Partners about Basic and Advanced features of Connect Xf.
Training Benefits
Get practical know-how on how to install, configure, maintain, troubleshoot and upgrade Mithi Connect Xf.
Interact with senior members of the Engg and Support team for queries.
Beneficial for System Administrators, Deployment and FM Partners.
2
How to Register33-Day Training1
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Providing hands-on training to our Customers and Partners about Basic and Advanced features of Connect Xf.
How to Register
Visit www.mithi.com/support-training.html to find suitable dates for training, and fill up a brief form to register.
We just need the names and contact numbers of people attending.
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3-Day Training1 Training Benefits2
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Support options applicable to licensed users of Connect Server.
Assurance Support1 Privilege Support2 Priority Support3Support Options
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Choice of Support options
Support Options
Choose from 3 support options: Assurance, Privilege and Priority.
Though the support available for all is same, the response time, communication methods and maximum number of incidents for each type is different.
Assurance Support1 Privilege Support2 Priority Support3
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Choice of Support options
Assurance Support
Suitable for installations of Mithi Connect Server as a email-gateway which receives mail from an ISP server and for purely hosted environments
1
Privilege Support2 Priority Support3Support Options
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Choice of Support options
Privilege Support
Suitable for enterprises with their own in-house Internet mail server.
2
Priority Support3Support Options Assurance Support1
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Choice of Support options
Priority Support
Suitable for enterprises with their own in-house Internet mail server and for whom Email is mission critical.
3
Support Options Assurance Support1 Privilege Support2
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
During the subscription period, customers are provided regular updates / upgrades to keep the software up to date.
Quarterly Schedule1 Monthly Schedule2 On Demand Updates3
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Regular updates/ upgrades available in quarterly, monthly and on-demand updates.
Quarterly Schedule
New versions or major upgrades, which may include all or some of new features, architectural improvements, new/ upgraded components, support for new platforms, etc.
The upgrade process may be involved and may need extensive planning and execution.
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Monthly Schedule2 On Demand Updates3
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Regular updates/ upgrades available in quarterly, monthly and on-demand updates.
Monthly Schedule
Maintenance releases, available as upgrades and service packs, typically containing defect fixes, and enhancements to the features. Applying these upgrades is an automated process, involving service restarts or maybe a reboot depending on the impact.
2
On Demand Updates3Quarterly Schedule1
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Consultancy and Design
Implementation Maintenance Renewal Customer Training
Regular updates/ upgrades available in quarterly, monthly and on-demand updates.
On Demand Updates
On Demand UpdatesHot fixes and service packs to fix blocker defects and high impact security vulnerabilities.
In most situations, these are available as small updates which can be applied with only service restarts.
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Quarterly Schedule1 Monthly Schedule2
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The High Performance Email & Collaboration Server
Other presentations on Slide share
Contacts
Calendar
Chat
Spam Management
Email to SMS
Collaboration Applicationsand Other Features
Admin Console
Class of Service
Mail Policies
Access Control
Mail Archival
Password Policy
Provisioning
Administrative Features
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Mithi’s Business Email and Collaboration Software is Secure and Highly Adaptable. You can easily manage Email, Shared Calendar, Contacts and Chat on Mobile Devices, Desktop Email Clients and Browsers.
Over 300,000 users in over 200 enterprises across 50 cities and 15 verticals use Connect Xf Email Server for their email and collaboration needs, deriving substantial benefits in cost savings and performance.
Visit www.mithi.com to know how we can benefit your enterprise.
Send email at [email protected]
About Mithi
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