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LIFECYCLE MANAGEMENT SERVICES

Strategizing and planning the replacement of legacy and automation assets installed throughout your organization can be a laborious and resource-intensive process.

Customer FIRST Lifecycle Management Services provide the best upgrade strategy to keep your enterprise operating at peak performance.

Business Value

Customer FIRST Lifecycle Management Services will help you:

y Reduce Maintenance Costs

y Upgrade to new technology

y Mitigate risks associated with obsolescence

y Meet new business needs not supported by the current system

Support & Services

SERVICES PROFILE

SERVICES PROFILE CUSTOMER FIRST: LIFECYCLE MANAGEMENT SERVICES

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Introduction

As products age, repair or replacement becomes more difficult to accomplish. While individual components change over time, the total automation system should never go out of date, and should evolve component by component as business needs change. Software lifecycle management leverages the capacity of an existing software automation investment, simplifying the integration of new technology and reducing maintenance costs. It is vital to identify key lifecycle stages and processes that must be managed to avoid obsolescence.

AVEVA offers Software Lifecycle Management Services as a part of the Customer FIRST program. AVEVA provides a report that shows the lifecycle status of all of your AVEVA software. We also provide backward compatibility across generations of software, along with a roadmap that presents a holistic view of future developments.

Managing the Automation Lifecycle through Customer FIRST Lifecycle Assessment Services

Annual Lifecycle Assessment Report

AVEVA will help you track the lifecycle status of all the installed software products in your plant. The Lifecycle Assessment Report provides valuable information about the installed AVEVA software products and licenses via a tool called Software Asset Manager (for Wonderware, Vijeo Citect and Ampla software).

Software Asset Manager will automatically discover your installed AVEVA software and products with a side-by-side comparison highlighting newer versions available. Your local sales person can discuss with you the benefits and functionality of the newer versions.

Upgrade Planning Roadmap

AVEVA will collaborate with your staff to identify a logical progression for the potential upgrade of AVEVA software to the most current version available. Building on the Lifecycle Assessment Report, this high-level upgrade roadmap will facilitate effective short and long term upgrade planning decisions. It will be updated annually, and may be used as the foundation for optional Upgrade and Migration Planning.

Upgrade/Migration Planning

AVEVA will partner with you to strategize replacement of legacy or competitive systems with current AVEVA technology. Building on the Upgrade Planning Roadmap, your upgrade/migration plan may include delivery of system configuration drawings, specific upgrade plans, and timeline documentation. The deliverable is a detailed executable plan with sufficient engineering detail to prepare a bid request.

AVEVA believes the information in this publication is correct as of its publication date. As part of continued product development, such information is subject to change without prior notice and is related to the current software release. AVEVA is not responsible for any inadvertent errors. All product names mentioned are the trademarks of their respective holders.

Copyright © 2018 AVEVA Group plc and its subsidiaries. All rights reserved. AENG/DS/18.

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SERVICES PROFILE CUSTOMER FIRST: LIFECYCLE MANAGEMENT SERVICES

Key Features

y Cradle-to-grave support detailed by product phase

y Periodic updates keep systems continuously current, reducing maintenance and obsolescence issues

y A defined set of deliverables throughout the program tenure:

y Product line specific Lifecycle Customer Guides

y Roadmap for planning future investments

y Phase documents that identify product transitions through their lifecycle (including site-specific identification) demonstrated graphically

y Compatibility model that preserves intellectual property, and removes barriers to selective upgrades

Return on Upgrade Investments

y Tracks Lifecycle status for each managed asset in your plant

y Enables you to establish an automation roadmap, leading to either an upgrade or a complete migration

y Upgrades reduce your risk of owning and operating older systems

y Provides years of advance notice, thus, reducing the impact of software obsolescence

y Provides flexibility to fund modernization, reduce capital investment and out-of-pocket costs; either as a project or a service, while protecting your software investment.

y Provides Upgrade/Migration planning that allows you to take advantage of unplanned shutdowns to perform improvements

Get Unmatched Advantages

AVEVA’s commitment to providing continuously current systems differentiates us from other automation vendors. This enables our customers to move to newer technologies, thus, improving overall asset performance and reducing downtime; all without significant disruption, re-design, recertification and extensive costs associated with the ‘rip out and replace’ strategy offered by competitors.